Customer Service Agent Jobs in Saint Louis, MO

Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting todays customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you. At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for. BE PART OF THE CONNECTION As a National Field Support Agent, youll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. Youll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. Youll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. Youll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues. WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems Solving technical issues in real-time using the latest tech tools and programs The fast pace! It makes the day go by quickly, and you accomplish a lot each workday Building professional networks inside and outside the department Opportunities for growth through training, expanded education opportunities, and paths for career progression In this role youll work in a 24/7 call center environment with a variety of integrated functions. Youll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support. WHAT YOULL BRING TO SPECTRUM Required Qualifications Education: High School Diploma or equivalent Technical skills: MS Office and computer literate Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays Preferred Qualifications Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service Education: College coursework or equivalent experience in technology SPECTRUM CONNECTS YOU TO MORE Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed Total Rewards: See all the ways we invest in youat work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! #zrfo TSU020 2024-44191 2024 Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. RequiredPreferredJob Industries Other

The responsibilities of the Specialist Customer Care include representing Consumer Product Partners to customer and customer to Consumer Product Partners; responsible for end to end order management process. Identifying and resolving any issues that would prevent orders from being processed and fulfilled completely; working closely with internal teams to ensure customer requirements are met and customer is serviced at expected service level. Essential Duties and Responsibilities: Responsible for end to end Order Management process timeliness and accuracy to support both internal and external Customers. Includes but not limited to - EDI discrepancy resolutions; Pricing, Lead Time, Terms, UOM, etc.; Manage promotional orders to ensure sufficient lead-time and resolve discrepancies with customer and Supply Planning; communicate any unplanned or changes in demand to the organization so forecast and schedules are accurate to meet customer's requirements Manage conversion item transitions with Customer, including cut-over strategy; minimizing service gaps and obsolete inventories Manage exiting item run-out strategy with Customer; communicating cross-functionally to avoid obsolescence and minimize service gaps Collaborate with Sales Team to manage and minimize aged inventory and slow moving inventories Prepare Customer specific reports as required - Shipment and Cut reports; additionally - Service Level Summaries as required including root cause and get well for service challenged items Review customer service levels - actual vs. goal, determine causes of negative variances, make recommendations as required to maintain goal Allocate finished product to orders in cases where product availability is not sufficient to cover orders, work cross-functionally to determine product availability dates Communicate regularly with Sales concerning the status of each account (examples: new products, conversions, shortages, etc.); highlight and bring to Sales and/or Sales Support attention the status of conversion timing alignment and potential service issues.; work with Sales Support/Graphics to expedite artwork activation Maintain strong, professional and positive relations with assigned Customers to always strive for Best in Class Service Provide back-up support for Customer Care Team members Supervisory Responsibilities: None Competencies Behavior: Exhibit team player qualities to include cooperation and coordination: professional interaction with internal and external customers, all day, and every day Attendance: Present for work when scheduled is a mandatory function A positive, customer-centric attitude with a foundation of strong listening skills, and ability to understand and respond to customer needs while being committed to a best in class customer service philosophy Ability to seek and integrate input from participants in a variety of functions, as well as participate in collaborative processes across organizations High urgency to attend to issues, and close follow up on issues Excellent written & verbal communication skills Strong organizational and planning skills Attention to detail and accuracy Team oriented Self-starter, operates with a sense of urgency; ability to work independently and under pressure to meet deadlines Ability and willingness to adopt and learn new technologies and skills Capacity to solve problems and deal with a variety of situations concurrently Proactive in identifying, resolving and communicating challenges Possess excellent follow-up capabilities, ability to prioritize and handle several tasks/projects simultaneously Communicates in a clear, effective speaking manner for the purpose of explaining information to Customers and associates Displays strong traits of intellectual curiosity Other duties as assigned Certificates, Licenses, Registrations: None Travel Ability to travel as required Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Qualifications Requirements Education Requirements: Bachelor's Degree required. Experience Requirements: Minimum five years Customer Service or Bachelor Degree, experience in a manufacturing environment is a plus. Three years of computerized order entry and inventory control systems Intermediate Microsoft Outlook, Word, Excel & Power Point user SAP a plus

Newco Enterprises is a leading manufacturer of commercial coffee machines that has been brewing up innovations for 50 years. Founded in 1974, Newco has grown from humble beginnings into an industry leader known for its commitment to quality and customer satisfaction. Our state-of-the-art, climate-controlled manufacturing facility now houses the latest Amada metal fabrication machinery, positioning us for even higher levels of quality and efficiency. Be part of our continued success by joining our Customer Service team! Reporting to the Customer Service Manager, this person will: Handle incoming calls and emails from customers and internal sales teams. Receive and process routine customer orders, inquiries, and/or customer issues related to pending orders. Engage in upselling and cross-selling by recommending additional products or services that enhance the customer experience. Assist customers in selecting the right products or services based on their needs and preferences. This is a full-time position working Monday - Friday, 8:00 am - 4:30 pm. We would prefer some Customer Service experience, but it is not required, and we will train the right person. We are looking for an individual with an outgoing personality and solid work ethic. Newco offers medical, dental, vision, disability and life insurance after 30 days and 401K with company match after 90 days of successful employment. Requirements: Excellent attendance record Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude. Previous experience in customer service or sales, with a focus on upselling or cross-selling, is a plus. Excellent communication and interpersonal skills. A positive attitude and the ability to build rapport quickly. Strong problem-solving skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude. PI08a7d963636d-26***********7

Job Title: Customer Care Specialist Reports to: Customer Care Manager FLSA Status: Salary Non Exempt Travel: Travel requirement 10-15% Reporting to the Customer Care Manager, the Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Essential Duties and Responsibilities: · Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor's product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies. · Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary. · Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures. · Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio. · Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements. · Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements. · Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives. · Other duties may be assigned. Requirements: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience: Bachelor's Degree or equivalent work experience 3+ years of experience in customer service; preferably in a manufacturing environment Experience with ERP Systems is desired Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: · To perform this job successfully, an individual should have knowledge of Microsoft Suite - Word, Excel, PowerPoint. · Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce. · Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Competency: To perform the job successfully, an individual should demonstrate the following competencies: · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Strive to meet service level objectives by providing timely written and verbal communication to our customer base. All duties will be performed with a sense of integrity and commitment to achieve customer satisfaction metrics · Excellent verbal and written skills, ability to communicate clearly and effectively with all levels within the organization, excellent organizational, planning and people skills, ability to lead initiatives that require project management and comfort in interacting and influencing at all levels within the organization. · Adaptability - quickly adapts to changes in the work environment and manages competing demands. Ability to work flexible hours to ensure proper coverage as business requirements change. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Demonstrates flexible and efficient time management and ability to prioritize workload · Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on results and quality. Ability to handle sensitive and confidential situations and documentation. Understanding of, and ability to assist with the resolution of employee performance management and conflict issues effectively. Must exhibit a high level of personal integrity and reliability on both organizational and business issues. · Analytical - Strong analytical skill set and demonstrated ability to work with cross-functional teams to quickly analyze problems and develop effective solutions. Collects and researches data; Uses intuition and experience to complement data. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Equal Opportunity Employer, including disability/protected veterans PI02c875010bcc-26***********8

The Role: Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services. This is the right opportunity for you if you: Have a passion for 'the hunt' and winning customers Enjoy building and sustaining customer relationships Enjoy promoting an entire line of products because you truly believe in the products Truly love and understand basic selling concepts A Day in the life: Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits Promote the entire line of NAPA products and programs to Wholesale Customers Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis Identify specific needs of customers and align solutions with NAPA's offerings Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines Engage customers and keep them connected through all of NAPA's eSales programs Perform educational seminars, clinics and presentations on NAPA product lines and services Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone What youll need: Prior experience in a Retail store or outside sales 2+ years of experience in a customer focused role and the ability to perform in a quota-driven environment Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance Capability to present information in group meetings Valid driver license with no more than 2 moving violations in the last 4 years required And if you have this, even better: Bachelor's Degree Background in the Automotive Industry Why NAPA may just be the right place for you: Base Salary plus commission Vehicle & Cell phone allowance Outstanding health benefits and 401K Stable company. Fortune 200 with a family feel Company Culture that works hard, yet takes care of employees Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team #HTF If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps: Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

This is a full-time onsite position at XTRA Lease's corporate headquarters in Clayton, MO: 7911 Forsyth Blvd, Clayton, MO 63105 Our Call Center Representative / RoadWatch Specialist position could be just the spot to start your career with XTRA Lease. If you have a passion for helping customers and at least three years of call center or dispatch experience this job could be a good fit for you. And don't worry, you don't need to have a mechanical background; we'll teach you the basic mechanics! As an agent in our RoadWatch department your typical day would include: Contacting repair vendors to obtain repair cost and updating vendor databases Issuing purchase orders to vendors for work performed on trailers Communicating professionally with customers and repair vendors Multitasking between service request and other administrative responsibilities Reviewing and reconciling invoices for payment Updating computer systems and analyzing relevant reports Job Requirements: 3+ years of past call center or dispatching experience strongly preferred Demonstrated over-the-phone customer support/customer service skills Schedule: Flexibility to work multiple shifts (morning, evening) as required by the department Days off are scheduled as two consecutive days, anticipated as Friday/Saturday, Saturday/Sunday, or Sunday/Monday most weeks. Willingness to work during holidays as scheduled As an agent in our RoadWatch department, you'll need customer service skills to communicate in a sincere and helpful manner. The people who succeed in our RoadWatch department have the ability to consistently maintain a high productivity level throughout the entire business day by contacting vendors and updating their provider profiles, while maintaining the flexibility to turn their attention to a customer as soon as the phone rings. They communicate with others in a sincere, professional and helpful manner and present ideas or information through the use of proper grammar, vocabulary, and tone. Hard work and professional dedication will earn rewards of a competitive compensation package which includes full benefits. About Us XTRA Lease is the leader in the truck-trailer rental industry in North America. We're not truckers, but we're proud to support the transportation industry. For more than 50 years, our team has focused on providing “the box” to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. And as a subsidiary of Berkshire Hathaway, we have the financial backing to support our customers, and give our employees a level of stability that's hard to beat. Our corporate headquarters are located in desirable Clayton, MO.

Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO! Contract/temp to Hire $22-23/hr W2 The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Answer high-volume, inbound calls or texts from current customers in a timely manner Perform routine data entry and validation tasks Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties Interact with multiple departments to expedite processing and/or issue resolution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values Qualifications: Mortgage experience is required Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. Job Description: The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery. Key Skills: Strong organizational skills Excellent communication; written and verbal Attention to detail and accuracy Proactive management style and consistent follow-through Active Listening and Decision Making Minimum Requirements: Finance/associate's degree preferred Financial Industry experience preferred Experience with MS Office Suite and the ability to learn new software quickly CRM experience Responsibilities: This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include: Client Service Assisting clients with overall maintenance of annuity accounts Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc. Filing death claims for deceased clients. Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim. Keeping databases updated with closed accounts, portfolio values, and general information. Helping clients with online registrations for accessing accounts via Orien or directly through company website. Respond to incoming and outgoing client inquiries by phone and email requests. Running annual RMD report for eligible clients; ensuring required distributions are taken. Act as liaison between clients and financial advisors when needed. Meeting with clients if necessary. Balance Sheet, completion, and Appointment Prep Assign task provided by advisor dictations to staff Administrative/ Misc. Attend educational seminars and client events Assist in training and development Back Up for client operations specialist Ensure all scheduled appointments are readily prepared for each financial advisor Database maintenance Hours M-F 9am-5pm Benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Basic Life Insurance 401(k) PTO Salary To be discussed by the firm Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!

Customer service plays a very important role in maintaining positive company experiences. At Chemline, we count on our customer service department to be excited to interact professionally with our valued customers when they have questions or concerns. You will be the main point of contact, acting on behalf of our company, answering questions, providing product information, and handling any complaints or feedback. You will need to enjoy serving others, delivering the very best service to each and every customer with patience, empathy and a pleasant attitude that leaves them smiling. You must have excellent communication skills and be extremely personable, professional, and helpful. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. You will be a skilled customer service representative that can manage inbound and outbound phone calls, email requests, and enter customer sales orders with a friendly helpful approach all while being fast and accurate. Objectives of this Role Identify and address customer needs with a goal of complete satisfaction Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency while cascading information throughout the company Create and modify electronic customer sales orders in ERP Provide answers to questions about products, pricing, shipping and availability, while presenting a pleasant and impressionable experience to our customers Meet customer service department targets, assist the sales teams when opportunities arise Follow company communications guidelines and procedures under minimal supervision Recommend improvements to processes for improved department and company efficiency Responsibilities Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, and product returns Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships Maintain daily notes, and log and document issues and resolutions in the ERP for sales and management teams to review Embrace and drive change and actively look for ways to help people Perform day to day administrative tasks such as maintaining information files and processing paperwork Skills and Qualifications High school diploma or GED required. Experience in corporate environment Strong communication skills, including active listening and clear articulation, people skills, EQ Ability to solve problems and alleviate conflicts or escalate tactfully Able to work individually and with a team Ability to multitask, manage time and prioritize Minimum of 4 years customer service experience Fluent in Microsoft Office Preferred Qualifications College degree Proven experience in a call center environment Sales experience 5+ years customer service background preferred.

The Company Altus is an actively growing real estate investment and development firm with over 3.1 million square feet of office, industrial, retail, and multifamily properties. With a cycle-tested platform dating back to the 1960s, our understanding of real estate dynamics allows us to anticipate the needs of our investments - positioning us to optimize risk-adjusted returns for our private and institutional partners. Altus works collaboratively and cross-functionally to source off-market and marketed transactions, underwrite opportunities, and optimize the performance of portfolio assets with an emphasis on long-term value creation. Our in-house team of over 50 professionals, located in St. Louis, Minneapolis, and Denver, handles every critical real estate function, including acquisitions, capital markets, development, property management and asset management. Altus' executive team has capitalized over $4.2 billion of investment and development transactions with over $550 million transactions closed since 2017. The company's growth plan includes continual deployment and asset growth in its core and targeted markets of St. Louis, Minneapolis, Kansas City, and Denver, as well as expansion to additional secondary markets. Mission We are cycle-tested stewards of capital that provide access to direct real estate investment opportunities. We take your trust seriously. As your partner, we strive to deliver superior, risk-adjusted returns via vertically-integrated operations, data-driven processes, and transparent communication. Core Values Always do the right thing Learn and improve Think like an owner Uphold a sense of urgency Sharpen pencils The Role The Client Service Specialist needs to possess exceptional organizational skills to manage complex processes, maintain detailed records, and ensure timely compliance with requirements. Strong communication skills are essential for building and maintaining effective relationships with clients, investment managers, and internal teams, as well as for resolving complex inquiries and articulating needs clearly. The role requires a proactive problem-solver with a keen attention to detail and the ability to adapt to changing market trends and policies. Multitasking and prioritization skills are critical, along with discretion and professionalism in managing personal and confidential matters for the CEO and family. Responsibilities Investor Relations Management Review, maintain, and update the investor relations processes while ensuring compliance with best practices. Develop and maintain relationships with investment managers and clients to better understand their needs and articulate those needs to collaborate on query resolution, process improvements and other service enhancements. Build and maintain effective working relationships with key internal and external partners. Fund Administration Gain familiarity with Investor Portal and fund administration software to manage investor data and transactions. Understand client's end-to-end process flows, business needs and deliverables, and ensuring adherence to relevant service level agreements. Understand market and industry trends. Contribute to the development, maintenance, and adoption of standards as market, policies change. Collect signatures, review subscription documents, and track their progress to completion, ensuring documents are countersigned and properly uploaded to the Investor portal. Investor Account Management Handle changes to banking information, address updates, transfers of interest, and related investor requests. Identify and lead process improvement opportunities, shortcomings, and requirements for complex issues related to clients, or client-appointed investment managers, collaborating across the operations organization to drive outcomes. Reporting and Compliance Assist in the reporting and distribution process, send marketing emails, and manage the annual tax withholding process. Populate and maintain systems data and client files. Client Support Respond to investor inquiries, assist with subscription documents, and ensure a positive client experience. Resolve complex inquiries and escalations where expertise is required to interpret policies, guidelines, and/or processes. Facilitate solutions that ensure operational excellence. Interact with various internal groups to aid in or facilitate in the resolution of complex issues and inquiries. Family Wealth Office Support Assist the CEO and Founder with administrative tasks related to family wealth management. Organize and maintain partnership documents and correspondence. Maintain files of organizational documents on each partnership, trust, charitable foundation, and LLC. Track state filings for each entity. Notice of annual meetings, meeting notes, Operating Agreement compliance. Qualifications High school diploma/GED equivalent; bachelor's degree preferred. Excellent communication skills and problem-solving ability Analytically and procedurally competent. Extremely detail oriented and organized Be familiar with Word and Excel Be comfortable learning and navigating all internal software Be able to work independently Exercise good judgment and take initiative Compensation and Work Environment Salary, bonus opportunity, PTO Medical, dental, and vision insurance available Paid disability Insurance 401(k) matching

Leasing Representative - Commercial Real Estate New+ Found is a leader in impactful commercial real estate, operating a diverse portfolio of properties. We are seeking a driven and dynamic Leasing Representative to spearhead leasing efforts, optimize tenant mix, and enhance asset performance. This position will adhere to New+Found's core values: Legendary: We strive to be legendary, from the service we provide to our impact on the community. Innovation: We are driven by ideas & creativity. We take calculated risks & embrace opportunities. Growth: We seek sustainable growth for our clients, our organization, & our employees. Heart: We lead with heart. We celebrate, appreciate & care for each other. Trust: We rely on trust to pursue excellence. We speak honestly, act transparently & honor our commitments. Responsibilities: Leasing Tenant Procurement: Identify, qualify, and secure prospective tenants through market research, canvassing, and outreach. Deal Negotiation: Negotiate lease terms and business terms, collaborating with the legal team to finalize LOIs and leases. Lease Implementation: Coordinate with property management and other teams to ensure smooth tenant onboarding, space construction, and compliance with lease terms. Market Strategy: Develop leasing plans, analyze property performance, and establish rental rates, CAM charges, and taxes. Portfolio Promotion: Represent the portfolio at industry events and through proactive tenant outreach to build brand awareness. Stakeholder Communication: Prepare leasing updates for partners, lenders, and internal teams. Budget Management: Prepare and oversee annual budgets for assigned centers. Brokerage Secure third-party property listings and tenant representation opportunities to grow the brokerage portfolio. Leverage inbound leads from City Foundry and other sources to drive new business development. Professional Skills/Knowledge: Experience: 3+ years in commercial real estate leasing or related fields with a proven track record of deal success. Skills: Strong negotiation, financial analysis, and communication skills. Market Knowledge: Deep understanding of market trends, tenant demands, and leasing strategies. Technical Proficiency: Familiarity with leasing software (e.g., Yardi, CoStar) and strong Excel skills for financial modeling. Professional Traits: Self-motivated, results-driven, and adept at managing multiple deals simultaneously. Why New + Found? Opportunity to work with a dynamic and evolving portfolio. Competitive compensation structure with great earning potential. Access to industry events and professional growth opportunities. Collaborative and entrepreneurial team culture. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. New+Found will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms, or employment agencies. An executed New+Found PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, New+Found explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to New+Found's hiring managers or any other employee, shall become the property of New+Found upon receipt.

Customer Service/Sales Representative Are you ready to take your customer service skills to the next level and launch a career in sales? Whether you're experienced or just starting out, we provide all the training, support, and tools you need to succeed. No prior sales experience? No problem-we've got you covered! About Us We proudly represent a wide array of clients who are dedicated to delivering exceptional value to customers. These clients rely on our team to expand their market share and boost brand awareness through personalized, face-to-face sales campaigns. Our proven strategies help us connect directly with new customers, explain product and service options, answer questions, and complete contracts, all while building meaningful relationships that drive results. What We're Looking For We want candidates who: Love working with people and have an outgoing personality that attracts attention. Can work independently or as part of a team. Have an interest in developing sales skills. Take pride in their work and strive for excellence. Are available for full-time hours. Maintain a polished, professional appearance and attitude, as we interact directly with customers daily. Why Join Us? Our company is growing rapidly, and we need ambitious individuals to grow with us! Over the next 6 months, we'll be expanding into additional markets, which means exciting opportunities to lead and manage campaigns, train sales assistants, and oversee client accounts. We offer a fast-paced, structured Business Development Program that's perfect for motivated people ready to produce results and thrive in the sales and marketing industry. Apply Now Send us your resume today to take the first step in your career journey! We have multiple positions to fill, but the selection process is already underway. Don't miss your chance-apply now!

This position manages an assigned territory across all states to identify, develop and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. The position examines Club approved facilities for compliance with Club Standards and Criteria, contractual obligations and expectations. In addition, the position processes the necessary documents related to inspection of said facilities in compliance with all applicable Club policies and procedures. This position demonstrates leadership in coordinating with owners, managers, service and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of members' vehicles in compliance with AAA Automotive Quality Standards. Responsibilities: Perform and analyze bimonthly and annual inspections of AAR facilities in all states to ensure Club Standards and Criteria are followed. Meet with facility owners, managers and service personnel on proper repair procedures and documentation requirements when dealing with Club members. Research complex issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs and authorization issues related to the repair of the members' vehicles. Launch all new “value added benefits” programs and maintain existing programs in their assigned territories. Collaborate with facility management regarding marketing and cobranding of facilities, including proper use of the AAR logo in facility advertisements and promotions, on business cards and invoices, etc. to ensure compliance with Club standards and maximize exposure of facility to members. Requirements: Minimum 7 years comprehensive, hands-on experience in the automobile repair industry, including the diagnosis and repair of automobiles, customer relations, shop management and dispute resolution strongly preferred. 􀂃 Automotive Service Excellence (ASE) “Master Automobile Technician” Certification required. "L1 Advanced Engine Performance" Certification preferred. Must have a comprehensive understanding of modern automotive technology, theory and principles. Must have moderate proficiency in using modern desktop computer operating systems and applications, including Microsoft Office (Outlook, Word, and Excel). Advanced communication skills required, both written and oral. Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See American Automobile Association, Inc Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************

About Us: Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community. Position Overview: We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility. Key Responsibilities: Welcome customers and provide exceptional service in person, via phone, and email. Address customer inquiries about programs, memberships, and facilities. Assist with bookings, memberships, and account updates. Resolve customer concerns and escalate complex issues to the appropriate team. Maintain accurate records of customer interactions and transactions. Collect and document customer feedback to improve services. Support the team with administrative tasks and facility operations as needed. Qualifications: High school diploma or equivalent; additional certifications in customer service or hospitality are a plus. Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries. Strong interpersonal and communication skills. Excellent problem-solving and organizational abilities. Familiarity with Microsoft Office Suite and point-of-sale or customer management systems. Ability to work flexible hours, including evenings and weekends, as needed. A positive attitude and commitment to fostering a welcoming environment for customers. What We Offer: Competitive hourly pay and opportunities for advancement. A supportive, dynamic work environment focused on health and wellness. Discounts on facility memberships and programs. Ongoing training and professional development opportunities.

Evercare Protection & 4 Ever Home USA is now hiring Collections Agents. We are looking to fill approximately 10-12 seats in our training class every 2 weeks. As a Collections Agent, you will contact customers who are behind/have missed their payment, collect the payment, and bring the account back current. Pay is $16/hr + competitive commissions and bonuses. Benefits: • Full Medical, Dental, and Vision benefits after 60 days • 401(k) after 1 year • 1 week of paid vacation after one year • Paid training Schedule: • Monday-Friday, 8am-5pm Requirements: • Must be timely • Self & money-motivated • Respectful • Patient We are an Equal Opportunity Employer.

St. Louis CITY SC Who CITY is: St. Louis CITY SC is more than just the newest local MLS soccer team-- we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing Guest Experience family in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact. Who you are: CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility. What CITY does: Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team. How to Make the Team: Bring your passion to the pitch as you work to provide a world-class guest service experience to any visitor of Energizer Park. Our mission is to develop a fan-centric organization that continues to deliver a best-in-class guest experience. Match Day Event Staff Responsibilities Include: Scan and monitor tickets as guests enter the facility, while also serving as a key guide for any directional assistance that guests may need. Provide critical wayfinding information for fans/guests including but not limited to locations of restrooms, concession stands, first aid, and emergency exits. Identify guest needs and provide exceptional customer service. Monitor guest activity and enforce stadium rules or policies that ensure the safety of all guests. Assist in creating and delivering the most inclusive experience for all visitors of Energizer Park. A Commitment to following all emergency protocols of the stadium and district. Other duties and responsibilities as assigned. Who You Are: Friendly: Bring energy and a can-do attitude to the role every day; committed to customer service. Flexible: Switch gears on a moment's notice and adapt to shifting priorities Outgoing: Remains socially confident in all situations. Solutions-Oriented: Show off your problem solving and decision-making skills while focusing on the solutions in every case. Available: Must be available to work 85% of scheduled MLS home matches. Must be open to work additional matches that get added to the calendar throughout the year. Your Training & Talent: 16 years of age or older. Previous experience in guest services in a stadium or venue preferred. Passionate and invested in your work, detail-oriented, highly organized individual. Accustomed to working in a fast-paced environment with ability to multi-task and collaborate. Must be available to work 85% of scheduled MLS home matches and willing to work flexible hours. Motivated, self-starter with a no-task-too-small attitude. Strong interpersonal communication skills. Some roles require minor lifting and prolonged standing on game nights and during event days. Must be able to work in indoor and outdoor conditions, including extreme heat and cold. Knowledge of soccer is a bonus but not required! Where You'll Go: You can expect to work at the following locations: Energizer Park St. Louis CITY SC's Administrative Headquarters St. Louis CITY SC's district in Downtown West. What's in It for You: Ground level guest services experience for a brand-new MLS Franchise Experience and growth in the sports industry Ever-evolving employee perks Fine Print: St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement. TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. RequiredPreferredJob Industries Other

Technical Customer Representative/Tier I SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network Services Practice and looking for a Technical Customer Representative/Tier I to join our team. We are very fast paced and this position requires quick thinking and a "can do" attitude. You would be working in a help desk environment providing support to our customers and joining an excellent company that prides itself on consistently delivering quality and exceptional customer service. JOB RESPONSIBILITIES Receiving inbound calls and making outbound calls to our client base Ability to listen to customers with empathy regarding inquiries Navigate through multiple computer applications with speed and accuracy to gather necessary information to submit tickets Triage and manage level 1 requests, assign escalation resources accordingly, and determine criticality Consistently deliver exceptional customer service and professionalism to a wide range of customers Ability to accept coaching and feedback in order to achieve individual and team performance goals Manage schedules and coordinate service calls with resources and clients through a variety of communication methods Able to take ownership and accountability for day to day tasks QUALIFICATIONS Advanced knowledge of computers and operating systems Install software, troubleshoot basic operating system issues Basic understanding of domain and networking concepts Experience with MS Office Suite: Outlook, Word, Excel, and PowerPoint Excellent listening and communication skills, both verbal and written Strong customer relationship skills Ability to remain calm in stressful situation and work with customers to achieve goals Good Conflict Resolution Organized, detail oriented and self-motivated Work well under pressure and the ability to prioritize daily tasks Certifications preferred but not required: ITIL, v3, A+, Network+, Security+ Associates or Bachelor's Degree preferred BENEFITS · Weekly pay checks · 8 Paid Holidays · 17 PTO days per year · 401k plus company match · Medical, Dental, Vision plans

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: * Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. * Always ensure safety and security is never compromised. * Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. * Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. * Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. * Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. * Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. * Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to stand for extended periods of time. * Must be able to carry heavy items up and down jetway stairs. * Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete SIDA training to obtain airport authority identification security. * Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! 15.25 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service agents are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! 15.25 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.