Care Coordinator PRN
Customer service agent job in Pleasanton, TX
/RESPONSIBILITIES Apply fast, check the full description by scrolling below to find out the full requirements for this role. Perform expert leadership skills in the management of staff and coordination of patient care activities. Work collaboratively with all healthcare providers and non-health care providers. Serves as a mentor and role model for all staff. Reports to a Nursing Director or Executive Director.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas. BSN is required. National certification (e.g., CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related fields is required. Three (3) years of recent, full-time hospital or clinic experience are required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. External applicants must have at least two (2) years in an equivalent management capacity.
LICENSURE/CERTIFICATION
A current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. xevrcyc Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Bilingual Customer Accounts Advisor
Customer service agent job in San Antonio, TX
The salary range for this role is $14.25 to $15.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Expert
Customer service agent job in San Antonio, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Virtual Customer Relations Specialist
Customer service agent job in San Antonio, TX
Are you ready to get to work and make an impact? If you have strong leadership skills and can work in a team environment, you might just be who we're looking for. We're looking for individuals who would be willing to be trained to work in our virtual offices. Some customer service is preferred but not necessary. Computer, high speed internet and phone with 3 way calling and knowledge of use are necessary. Excellent written and verbal communications skills and better than basic computer knowledge are a must.
Job responsibilities include, appointment-scheduling, assisting with customer accounts, answering customer questions about company products and services. Must have friendly, professional phone demeanor, the ability to multitask and work unsupervised.
Work is done through our virtual offices making this is a telecommute position. 85% of the work is done online with the other 15% done by phone.
Complete comprehensive training provided.
You will have access to our team of seasoned professionals and your own personal mentor. We have the latest in Virtual Office technology so that you may telecommute from your remote location. We offer part time and full time schedules, with the option of making your own hours. Attractive compensation comprised of residual income, commissions, bonuses and changing incentives. Advancement opportunities for those who qualify.
TRICARE Global First Call Desk Customer Service Executive
Customer service agent job in San Antonio, TX
Overall purpose of the role
The TRICARE Customer Service Executive (CSE) would be the first point of contact for the client, providing a full range of operational support to those seeking access to the TRICARE Overseas Program (TOP). Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.
Start Date: Monday, November 10th
Location: 654 Richland Hills Drive, San Antonio, TX 78245
Salary: base pay will be $20 per hour to be paid on a bi-weekly schedule.
Note: Candidates must be available to work shifts scheduled between 8:00 AM and 8:00 PM.
Schedule: Training will be for the first 6 weeks (5 days a week/ 9 hours per day w/ 1 hr unpaid lunch) and will consists of 4 weeks classroom training + 2 weeks on-the-job training. After you graduate from training, Agents could be scheduled for Sun-Thurs, Sat - Wed, or the entire weekend, between the hours of 8A-8P (5 days a week/9 hours per day w/ 1 hr unpaid lunch). Agents are scheduled based on business needs. Weekends are rotating based on our work optimization report and all employees are required to work 3 holidays per year.
This position is fully office based.
Key Responsibilities
Answering telephone calls and inquiries from US military personnel and their families to facilitate healthcare access.
Redirecting calls to appropriate teams to resolve callers' needs.
Using Salesforce CRM to manage and record cases, allocate tasks, send authorization letters, and follow up on actions.
Escalating cases as needed and providing timely updates to stakeholders.
Demonstrating professionalism, positivity, and empathy when assisting callers.
Helping customers with healthcare inquiries, enrollment, and claims requests.
Ensuring medical service requests comply with TRICARE policy.
Coordinating treatment authorizations by liaising with global third-party providers (e.g., hospitals and clinics).
Booking and modifying medical appointments for clients.
Following up with customers when necessary.
Logging customer feedback for quality improvement and handling service recovery.
Researching relevant information for customers using available resources.
Strictly adhering to HIPAA policies.
Consistently embodying company values and promoting International SOS policies and procedures.
Completing annual mandatory training as directed.
Submitting weekly timesheets through the government timekeeping system.
Performing other reasonable duties as assigned by the manager.
Meeting and maintaining performance standards.
Required Qualifications
Required Work Experience
• Worked in a call center environment. - Call handling, transfers, inbound and outbound
• Understand call and email etiquette.
• Worked in a health insurance, medical or any related business.
• Exposed to administrative work like claims processing, enrollments, billing etc.
• Experience with SAP or Salesforce is a plus
• Or equivalent military experience
Required Qualifications
• Must be able to work a shift-based position with fixed schedules
• This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
• Proficient at typing
• Proficient at basic computer applications (MS Suite, Web browsing)
• Preferably educated to High School level or equivalent
• College Graduate Preferred
Required Languages
• English language skills (oral and written)
• Ability to speak, read and write in Spanish preferred.
• Bilingual in any other language is preferred
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Call Center Representative - Critical Safety Agent (Bilingual - Spanish)
Customer service agent job in San Antonio, TX
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Critical Safety Agent really do? Think of yourself as someone who will ensure high quality and safe experiences for both drivers and riders in a rideshare business. Some calls may be difficult, so not everyone will qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch.
As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. We are dedicated to ensuring the well-being of both our drivers and riders by embedding safety measures into every aspect of our platform. While we strive for seamless experiences, we understand that unexpected incidents may occur, so we rely on our specialized safety agents to provide support and empathy during challenging situations.
Job Responsibilities:
Empathetic Support: Provide authentic assistance to customers, actively listening and addressing their concerns.
Efficient Problem Resolution: Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
Clear Communication: Set expectations, provide accurate information, and maintain professionalism in all interactions.
Follow-up: Ensure timely follow-up with customers, keeping them informed of their case status.
Ownership and Accountability: Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction.
Professionalism: Represent the brand positively, adhering to company policies and ethical standards.
Collaboration: Work effectively both independently and with teams to resolve issues and improve processes.
Data Accuracy: Document interactions and case details accurately, maintaining confidentiality.
Continuous Improvement: Stay updated on policies, participate in training, and suggest process improvements.
Compliance: Adhere to all relevant laws, regulations, and company protocols.
Basic Qualifications:
High School Diploma or GED.
Typing speed of 25+ words per minute.
Excellent verbal and written communication skills.
Successful completion of standardized hiring assessments.
Willingness to work flexible hours as needed to support operational requirements.
Must be bilingual in spanish and english at a B2 level
Preferred Qualifications:
24+ months of direct customer-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with individuals.
6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch), showcasing the ability to remain composed and think critically in high-pressure situations.
Exceptional attention to detail, organizational skills, and follow-up capabilities, ensuring thorough and efficient resolution of issues.
Willingness to learn and curious mindset
Tenacity to consistently prioritize doing what is right, even in challenging circumstances.
Ability to work both independently and collaboratively, demonstrating flexibility and adaptability in various scenarios.
TaskUs devotes considerable resources to the wellbeing of its employees.
Being a Critical Safety Agent means participating in Wellness sessions and other resiliency programs:
All CSA employees will have access to counseling or coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
All CSA employees will attend skills based resiliency trainings.
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of your work may include interacting with riders and drivers who are in distress, agitated or in danger. Examples of these types of situations may include, but are not limited to:
Pick up or drop off spot was not at the correct location or was in a place that made the rider feel unsafe.
Driver or rider made a sexual comment or advance towards the rider
Driver or rider used a racial slur, or displayed bias
Car was unhygienic ( dirty, foul smell, etc)
Callers may be inebriated, calling to report a variety of concerns
Reporting a car accident, up to and including collision with other vehicles and/or pedestrians
Driver or rider was assaulted (sexually or physically)
Driver is taking the rider to an undisclosed or improper location
A driver may call to report assault, violence, etc.
A driver or rider is experiencing a medical emergency
Driver or rider may be in distress (up to and including suicidal thoughts or actions).
As a Critical Safety Agent, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having wellness providers available (on-site or remote), resiliency programming, and other wellness initiatives, exposure to disturbing situations is unavoidable. Some individuals with a sensitivity to viewing or experiencing disturbing situations may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the situations they are involved with.
TaskUs reserves the right to reassign Critical Safety Agents to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.
We are aware of employment scams where individuals pose as representatives of legitimate companies to fraudulently obtain personal information or money. TaskUs IT will never request sensitive personal information (e.g., Social Security numbers, banking information, etc.) or payment during the onboarding process over phone or email. If you suspect fraudulent activity or have concerns about the legitimacy of any communication claiming to be from TaskUs IT, please contact your recruiter directly.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
Auto-ApplyService Dispatcher
Customer service agent job in Kirby, TX
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
* Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
* Schedule and dispatch planned maintenance to ensure timely completion.
* Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
* May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
Minimum Qualifications
* Less than 2 years related experience
* High school diploma or equivalent
Preferred Qualifications
* Excellent phone skills
* Good communication, organizational, math and computer skills
* Experience with Microsoft Office
* Leadership skills, technical experience and knowledge a plus
* Ability to multitask
* Familiarity with the service territory.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Nearest Major Market: San Antonio
Job Segment: Facilities, Warehouse, Dispatcher, Outside Sales, Field Service, Operations, Manufacturing, Sales
Ticket Agent - Box Office
Customer service agent job in San Antonio, TX
Ticket Agent - Box Office
HOURS: Part-Time, flexible and extended hours, including nights, weekends, and holidays, in addition to normal office hours
COMPENSATION: $10.75-$12.00 per hour
ABOUT THE POSITION
Selling Majestic & Empire tickets to patrons in person at the Box Office.
Assisting patrons with ticketing needs and questions.
Distributing will call tickets.
Answering box office phones.
Working as a team to ensure positive patron experiences.
COVID vaccination and a commitment to COVID-safe practices are required.
PEOPLE, PLACES, and THINGS
San Antonio's beloved landmarks the Majestic Theatre (92 years), Charline McCombs Empire Theatre (107 years) bringing live entertainment to the heart of downtown. The Majestic Theatre won San Antonio Magazine's Best Performing Arts Venue in 2019 & 2020.
The Box Office team collaborates often with Marketing, Theatre Services, and Production teams on ticketing needs.
This position will work in both the main box office beside the Majestic Theatre entrance as well as day/nights of shows at The Empire Box Office.
Training and proficiency on Ticketmaster Systems (Host/Sales/Archtics) is vital to the success in this role.
Box office regular hours are 12pm-5pm Mon-Thu 10am-5pm Fri, show nights and 12pm Saturday and Sunday show days.
EXPERIENCE and SKILLS
Customer relations, phone etiquette, attention to detail.
Knowledge of Windows-based programs.
Bilingual is a plus.
Demonstrated experience with Customer Service and cash handling.
Ability to maintain superior customer service both in person and over the phone.
Capable of multi-tasking in a fast pace environment.
Must be able to type 30 wpm.
COMPETENCIES
Collaboration/Teamwork
Customer Focus
Communication
Stress Management/Composure
BENEFITS
Flexible schedule
Access to purchase great seat to shows
Paid Parking
Close to public transportation
Nothing beats the energy and excitement of a great live performance. That's why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we've grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world's top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world's most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.
People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious - are about our people. Thousands of people work for ATG worldwide and it's their passion and commitment that allows us to create great live entertainment experiences.
Learn more about ATG, visit **************
ATG's Inclusion, Diversity, Equity, & Access Mission Statement
A Stage for Everyone
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.
Auto-ApplyPassenger Service Agent
Customer service agent job in San Antonio, TX
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous Customer Service experience preferred
4. Must be 18 years of age or older.
5. Must have a working telephone number for contact.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to communicate clearly and concisely in verbal and written communication.
4. Must be able to read, write, understand and carry out instructions in English.
5. Must be able to stand/walk in terminal area throughout the scheduled shift.
6. Must be able to consistently push, pull and lift 50 to 70 lbs.
7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
8. Must pass pre-employment and random drug tests.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Greet passengers, clients and airline personnel in a courteous and professional manner.
2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
3. Provide general information to passengers, give directions and flight information.
4. Provide special services (courtesy chairs/bag carts) as required.
5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
9. Attend meetings and inservices as required.
10. Utilize appropriate communications channels and maintain records, reports and files as required.
11. Must be in proper uniform or business attire as directed by company officials.
12. Identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.
Customer support
Customer service agent job in San Antonio, TX
Training Support Services (TSS) / Customer Service Duration: Long term contract NOTE: Hourly rate $10/hr, although after 90 days you get a 20% or 30% raise depending if you are doing CSR work or Support. They then have incentive programs where you can get another $1.50 after training, another $1.50 after SME Training….PLUS Yearly profit sharing bonus, and more depending on performance.
TIMINGS:
Training is typically 3-5 weeks and their schedule would be Mon - Fri 10am to 7pm.
After training they will be placed on either 11am to 8pm or 12pm to 9pm both Mon - Fri, based on business needs.
Desired qualities of future TSS
• Professional, friendly and positive attitude.
• Time management skills to meet expectations and deadlines.
• Ability to learn and retain a vast amount of information in an limited time frame.
• Dependable with strong work ethics that includes the ability to arrive to work on time and for scheduled days.
• Honesty and Integrity is a must at all times with Office Ally.
• Does not participate in “office drama” or negativity.
• Committed to team work while being able to work independently.
• The highest quality of customer service skills placing the customer needs first.
• The desire to excel in the technical support environment by self-motivated assertiveness.
• Ability to sit in one place for up to 8 hours.
• This position requires an individual with a high level of multitasking skills.
• Minimum typing speeds of 35-40 WPM, higher speeds preferred.
• Quality grammar and punctuation skills for written communications.
• Ability to be on the phone working with customers for entire shift and taking back to back calls when necessary.
• This position requires the skill to control the call in a timely manner without conflict or causing escalation.
Qualifications
any degree or high school or diploma
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center Operator/Receptionist
Customer service agent job in San Antonio, TX
Full-time Description
Red McCombs Ford is looking for a friendly, organized and professional Customer Service Representatives to be the first point of contact for our customers - both in person and over the phone.
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Serves visitors by greeting, welcoming, and directing them appropriately
Notifies company personnel of visitor arrival
Directs visitors by maintaining employee and department directories
Keeps a safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Answering phone calls in a swift, professional manner
Transferring customers to the appropriate personnel
Scheduling customers for service reservations
Requirements
Telephone Skills
Verbal Communication
Listening
Professionalism
Customer Focus
Organization
Handles Pressure
Familiarity with phone systems
Previous experience with Microsoft Office software preferred
Care Coordinator PRN
Customer service agent job in San Antonio, TX
/RESPONSIBILITIES
Perform expert leadership skills in the management of staff and coordination of patient care activities. Work collaboratively with all healthcare providers and non-health care providers. Serves as a mentor and role model for all staff. Reports to a Nursing Director or Executive Director.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas. BSN is required. National certification (e.g., CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related fields is required. Three (3) years of recent, full-time hospital or clinic experience are required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. External applicants must have at least two (2) years in an equivalent management capacity.
LICENSURE/CERTIFICATION
A current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Customer Service Expert
Customer service agent job in Schertz, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Service Dispatcher
Customer service agent job in San Antonio, TX
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
Schedule and dispatch planned maintenance to ensure timely completion.
Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
Minimum Qualifications
Less than 2 years related experience
High school diploma or equivalent
Preferred Qualifications
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Familiarity with the service territory.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Call Center Representative - Critical Safety Agent (Bilingual - Spanish)
Customer service agent job in New Braunfels, TX
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Critical Safety Agent really do? Think of yourself as someone who will ensure high quality and safe experiences for both drivers and riders in a rideshare business. Some calls may be difficult, so not everyone will qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch.
As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. We are dedicated to ensuring the well-being of both our drivers and riders by embedding safety measures into every aspect of our platform. While we strive for seamless experiences, we understand that unexpected incidents may occur, so we rely on our specialized safety agents to provide support and empathy during challenging situations.
Job Responsibilities:
Empathetic Support: Provide authentic assistance to customers, actively listening and addressing their concerns.
Efficient Problem Resolution: Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
Clear Communication: Set expectations, provide accurate information, and maintain professionalism in all interactions.
Follow-up: Ensure timely follow-up with customers, keeping them informed of their case status.
Ownership and Accountability: Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction.
Professionalism: Represent the brand positively, adhering to company policies and ethical standards.
Collaboration: Work effectively both independently and with teams to resolve issues and improve processes.
Data Accuracy: Document interactions and case details accurately, maintaining confidentiality.
Continuous Improvement: Stay updated on policies, participate in training, and suggest process improvements.
Compliance: Adhere to all relevant laws, regulations, and company protocols.
Basic Qualifications:
High School Diploma or GED.
Typing speed of 25+ words per minute.
Excellent verbal and written communication skills.
Successful completion of standardized hiring assessments.
Willingness to work flexible hours as needed to support operational requirements.
Must be bilingual in spanish and english at a B2 level
Preferred Qualifications:
24+ months of direct customer-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with individuals.
6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch), showcasing the ability to remain composed and think critically in high-pressure situations.
Exceptional attention to detail, organizational skills, and follow-up capabilities, ensuring thorough and efficient resolution of issues.
Willingness to learn and curious mindset
Tenacity to consistently prioritize doing what is right, even in challenging circumstances.
Ability to work both independently and collaboratively, demonstrating flexibility and adaptability in various scenarios.
TaskUs devotes considerable resources to the wellbeing of its employees.
Being a Critical Safety Agent means participating in Wellness sessions and other resiliency programs:
All CSA employees will have access to counseling or coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
All CSA employees will attend skills based resiliency trainings.
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of your work may include interacting with riders and drivers who are in distress, agitated or in danger. Examples of these types of situations may include, but are not limited to:
Pick up or drop off spot was not at the correct location or was in a place that made the rider feel unsafe.
Driver or rider made a sexual comment or advance towards the rider
Driver or rider used a racial slur, or displayed bias
Car was unhygienic ( dirty, foul smell, etc)
Callers may be inebriated, calling to report a variety of concerns
Reporting a car accident, up to and including collision with other vehicles and/or pedestrians
Driver or rider was assaulted (sexually or physically)
Driver is taking the rider to an undisclosed or improper location
A driver may call to report assault, violence, etc.
A driver or rider is experiencing a medical emergency
Driver or rider may be in distress (up to and including suicidal thoughts or actions).
As a Critical Safety Agent, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having wellness providers available (on-site or remote), resiliency programming, and other wellness initiatives, exposure to disturbing situations is unavoidable. Some individuals with a sensitivity to viewing or experiencing disturbing situations may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the situations they are involved with.
TaskUs reserves the right to reassign Critical Safety Agents to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.
We are aware of employment scams where individuals pose as representatives of legitimate companies to fraudulently obtain personal information or money. TaskUs IT will never request sensitive personal information (e.g., Social Security numbers, banking information, etc.) or payment during the onboarding process over phone or email. If you suspect fraudulent activity or have concerns about the legitimacy of any communication claiming to be from TaskUs IT, please contact your recruiter directly.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
Auto-ApplyReceptionist/Call Center Operator
Customer service agent job in San Antonio, TX
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Red McCombs Ford is looking for a friendly, organized and professional Receptionist to be the first point of contact for our customers - both in person and over the phone.
Duties include but not limited to:
Greet customers with a professional and friendly demeanor
Handle inbound phone calls
Schedule service reservations
Work with our customer database (phone calls/emails/text)
Work with Sales and Service staff
Data entry
and more
Benefits include:
Dental/Vision/Medical
Christmas Bonus
401K
Tenure Bonus
We would love for you to join our team!
Auto-ApplyCare Coordinator
Customer service agent job in Hondo, TX
/RESPONSIBILITIES Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Care Coordinator will be instrumental in assisting the department and clinicians in the Ambulatory setting by gathering information, coordinating utilization efforts, and reviewing HCC quality indicators, and RAF scores to eligible Medicare Advantage beneficiary. Will monitor opportunities within the Medicare managed group to enhance financial outcomes. Will coordinate the transition of care and the interdisciplinary treatment for Medicare managed patients across the healthcare continuum. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to identify and communicate health care needs. Works collaboratively with clinical staff, clinic leadership, and outside agencies in an effort to improve patient outcomes, compliance, and decrease complications.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. Three years recent, full time hospital experience preferred. Work experience in case management, utilization review, or hospital quality assurance experience is preferred.
LICENSURE/CERTIFICATION
Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is desirable. Case Manager Certification (CCM, CPHQ, or ANCC) or Certified Diabetes Nurse Educator certification is highly desirable. xevrcyc Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Customer Service Expert
Customer service agent job in New Braunfels, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Service Dispatcher
Customer service agent job in San Antonio, TX
:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
+ Schedule and dispatch planned maintenance to ensure timely completion.
+ Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
+ May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
**Preferred Qualifications**
+ Excellent phone skills
+ Good communication, organizational, math and computer skills
+ Experience with Microsoft Office
+ Leadership skills, technical experience and knowledge a plus
+ Ability to multitask
+ Familiarity with the service territory.
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Receptionist/Call Center Operator
Customer service agent job in San Antonio, TX
Job Description
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Red McCombs Ford is looking for a friendly, organized and professional Receptionist to be the first point of contact for our customers - both in person and over the phone.
Duties include but not limited to:
Greet customers with a professional and friendly demeanor
Handle inbound phone calls
Schedule service reservations
Work with our customer database (phone calls/emails/text)
Work with Sales and Service staff
Data entry
and more
Benefits include:
Dental/Vision/Medical
Christmas Bonus
401K
Tenure Bonus
We would love for you to join our team!