Customer Service Agent Jobs in San Francisco, CA

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES: Live Our Vision, Values, and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred Poise and confidence to interact with high-end customers while maintaining confidentiality People and relationship-driven Driven to deliver first-class service and exceed customer expectations Ability to recognize and respond to multiple priorities Exceptional analytical, problem-solving, and decision-making skills Strategic, highly organized and results-oriented Excellent verbal and written communication skills Commitment to Quality with exceptional attention to detail Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications Willingness to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to travel to the nearest gallery as needed About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

We are looking for a Call Center Specialist to join our team in Stanford, CA. Job Responsibilities: Provide directory assistance, connect callers to appropriate departments, faculty, staff, physicians, patients, or students, and facilitate conference calls. Quote long-distance calling rates, clarify dialing capabilities, and provide general assistance with telephone and paging systems. Page medical staff and doctors for incoming calls and announce pages within the Medical Center. Provide critical support during off-hours using on-call rosters and other reference materials. Dispatch emergency medical teams in response to medical alerts, including situations like cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies. Offer off-hours support and coverage for various entities. Use call center and collaboration tools to ensure quick, effective resolutions for initial calls. Perform various administrative duties, such as maintaining directories, creating internal reports, updating reference materials, performing system diagnostics, and processing internal forms. Participate in continuous improvement efforts, including mentoring colleagues, assisting with training, and suggesting process enhancements. Follow all safety protocols and guidelines. Requirements: Proven experience in a customer service environment, with the ability to manage high call volumes, ideally in a university or medical center setting. Professional telephone etiquette and excellent communication skills in English (reading, writing, and spelling). Ability to effectively interact with senior professionals, managers, and clients. Strong interpersonal skills, with the ability to exercise tact and diplomacy under pressure. Proficient in operating telecommunications equipment and strong keyboarding skills (minimum typing speed of 40-50 words per minute). Familiarity with MAC or DOS systems, console operations, and automated paging systems. Ability to work collaboratively in a team environment. Physical Requirements: Ability to stand, walk, sit, use a computer, operate a telephone, and perform light hand manipulation tasks regularly. Capable of remaining on duty without leaving the console for extended periods (3+ hours). Working Conditions: Flexibility to work overtime, weekends, holidays, or unscheduled shifts as needed. Availability to remain on duty for extended periods without leaving the console.

Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions The applicable hourly rate range for this role is $17.52 to $33.65. The hourly rate offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: ****************************

The comapny is looking for a people-passionate individual to oversee the resident experience within our North Bay portfolio. We seek someone who can serve as a liaison to our residents, deploy and execute a resident lifestyle and life cycle experience, and plan resident engagement events for multiple communities. The position reports directly to the District Manager. Essential Responsibilities and Functions Responsible for the deployment and execution of our resident lifestyle program. Champion of Textline and communications management. Facilitate community event planning and programming. Ensure the effective use of leasing strategies and oversee the marketing plan for all sites. Provide exceptional customer service to all to ensure a positive rapport with residents, vendors, associates, and investors to leave a professional and positive impression. Create a positive work environment to attain company objectives. Qualifications High School Diploma or equivalent required. A minimum of 4 years' experience in Property Management. Excellent written, verbal, technical and organizational skills. Must be eligible to work in the United States. Benefits Competitive salary Comprehensive Medical and Dental plans 401k Plan Generous Paid Time Off (PTO) and Holiday programs. Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company's success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company's voice when interacting with customers. Key Responsibilities: Communicate with customers via phone, email, and chat. Provide clear and knowledgeable responses to clients throughout the entire customer journey. Collaborate effectively with team members in a fast-paced environment. Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs. Qualifications: 1-3 years of relevant work experience in customer service or a related field. Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills. Strong multitasking abilities and experience in organizing and prioritizing tasks. Outgoing, personable attitude with a focus on delivering excellent customer experiences. Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

W2 Contract Salary Range: $52,000 - $62,400 per year As a Customer Service Navigator, you will respond to health plan member and provider inquiries by telephone and other communication channels, providing members with comprehensive support regarding health plan benefits and services. You will act as the primary point of contact for members, delivering prompt, accurate, and courteous assistance, whether for general inquiries, concerns, or information requests about health care programs, services, eligibility, or benefits. Duties and Responsibilities: Handle inbound and outbound calls and other communications in a high-volume environment, providing excellent customer service and professionalism following established policies and procedures and meeting performance and quality metrics. Adhere to established guidelines, call scripts, and resources to address member and provider inquiries, including maintaining the confidentiality of member information and complying with HIPAA and other relevant regulations. For non-routine inquiries, leverage available resources and expertise to resolve issues outside standard protocols. Resolve concerns accurately, promptly, professionally, and with cultural competence; ensure that explanations are appropriate to the member's level of understanding and knowledge. Intake, handle, and coordinate member grievances, appeals, and billing issues, escalating to the Grievance and Appeals department when necessary. Educate members and providers about eligibility, benefits, and our provider network. Assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments. Use listening skills and judgment to appropriately categorize and accurately document all interactions and follow-up actions regarding member and provider communications and activities per established guidelines. When applicable, refer members to appropriate community partner agencies based on their specific needs, including Behavioral Health and Recovery Services, Aging and Adult Services, Legal Aid, Human Services Agency, and HICAP. Use strong professional judgment to determine when to escalate member or provider inquiries to other departments. Share important information and collaborate with teams to resolve issues, including referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Proactively seek opportunities to improve processes and enhance the overall member experience. Attend and actively participate in regular departmental meetings, training sessions, and coaching sessions as applicable. Cross-train on various tasks as requested to ensure the continuity of operations within the Member Services department and other departments. Conduct member outreach such as welcome calls and targeted member outreach calls as assigned. Participate in and represent the company professionally at health fairs, community partnerships, meetings, committees, and coalitions. Develop and proactively maintain up-to-date knowledge of relevant quality, regulatory, and organizational guidelines. Perform problem research, use analytical skills, and effectively influence positive outcomes. Maintain health information confidentiality and follow information privacy and security best practices. Requirements and Qualifications: High school diploma or GED 1+ year(s) of experience in Customer Service or Call Center role, preferably in a health care or public-sector setting Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. Skilled with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Knowledge of Health insurance and medical terminology. Familiar with quality metrics relevant to a call center and best practices for achieving them. Strong computer and typing proficiency Bilingual skills in Spanish, Mandarin, Cantonese, or Tagalog are preferred but not required. Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at ************************* Desired Skills and Experience Customer Service, call center, health care, health insurance, Microsoft Office, typing, bilingual

Your Role The Promise Compliance Audit Services team oversees all functions of an effective Compliance Program for Blue Shield of California Promise Health Plan. The Compliance Audit Services, Principal will report to the Senior Director, Compliance Audit Services. In this role you will be involved in monitoring and oversight of operational business areas to ensure compliance with contractual and regulatory requirements. You will be responsible for interfacing with other departments regarding implementation of new or updated regulatory mandates. You will also act as a subject matter expert for regulatory inquiries and support the Compliance Program as needed. Your Work In this role, you will: Be responsible for preparation and submission all standard and nonstandard insurance documents and researching related issues of highly complex nature and recommending solutions Contract management to evaluate adequacy of standard, on-standard, and exception insurance contract requirements & provide recommendations Oversee and develop new processes and procedure to ensure consistency, accuracy, and efficiency of coordination activities with respect to risk Coordinate routine and nonroutine processes for insurance application activities between the Company, brokers, and liability insurance carriers to ensure Certificates of Insurance are up-to date Provide highly complex analysis and define potential loss areas and appropriate type and level of loss protection to be insured Directs the work of stakeholders or acts as a cross-functional team lead Works collaboratively in a cross-functional, execution focused environment on large and complex projects of strategic importance to the organization Independently prepares clear and concise documentation and leadership reporting Leverages industry best-practice & benchmarking data to drive program maturation Oversees the maintenance of existing GRC process documentation, policies, internal controls, training resources, & communications and leads team through the development of new artifacts to support program objectives Your Knowledge and Experience Requires a bachelor's degree or equivalent experience Requires at least 10 years of prior relevant experience Must have at least 2 years of prior Medi-Cal mandate implementation experience Certification in Health Care Compliance preferred Requires strong written and verbal communication skills, relationship building and facilitation skills Requires strong negotiation skills and ability to successfully interact with all levels of management Preferred experience planning and leading major initiatives/projects Proficient in Microsoft office (Excel, Outlook, Word, Visio, etc.) Pay Range: The pay range for this role is $136,400.00 to $204,600.00 for California. Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

Servicing Associate - 2 openings to work out of our Oakland Office About the Company - Awarded “Best Places to Work” in the Bay Area for the 8th time, TMC Financing is looking for two Servicing Associates to join our team. These are great opportunities for candidates eager to assist small businesses and do work that makes a difference! Founded in 1981, TMC Financing is the largest provider of Small Business Administration (SBA) 504 commercial real estate financing in California, Arizona, Nevada, Oregon, and Hawaii. TMC consistently ranks among the top certified development companies nationwide, funding projects worth more than $14 billion. More than 7,000 businesses have benefitted from this financing, resulting in the creation of an estimated 60,000 jobs. For more information, please visit our website at ************************************ About the Role - These are awesome opportunities for candidates ready to use their skills in our Servicing department. One of the roles will be responsible for ensuring that all loans in the portfolio are maintained in accordance with the SBA SOP and TMCs internal policies. The other will focus on monitoring monitor insurance compliance items for the loan portfolio. The perfect candidates for these roles will have previous exposure to SBA loan servicing and insurance administration. Responsibilities - Loan Portfolio Maintenance Role - Oakland Office 3 x week (hybrid) Assist with new funding onboarding and auditing processes. This process includes but is not limited to reviewing loan documents, updating Servicing fields in Salesforce, creating Servicing folders in Box and updating loan status in Ventures. Assist with monitoring general Servicing inbox. This process includes but is not limited to responding to inquiries and requests from Borrowers, Lenders and Escrow/Title Officers. Assist with monitoring general Financials inbox. This process includes but is not limited to responding to inquiries and requests from Borrowers and Accountants, reviewing digital loan files, updating financial data fields in Salesforce and uploading items to Box. Assist with ordering post funding Site Visit inspections through vendor, Collateral Specialists, Inc. Prepare lien releases/reconveyances, as needed. Responsibilities - Insurance Administration Role - Oakland Office (5 days a week) Monitor Insurance compliance items for entire loan portfolio. This includes but is not limited to Hazard/Building, Liability, Business Personal Property, Flood, Workers Comp and Life Insurance. Review Insurance documents and confirm that they comply with SBA requirements. Monitor Insurance tickler reports in Salesforce. This process involves reviewing all expired insurance and sending follow-up emails to insurance agents. Monitor general Insurance inbox and sub-folders in Outlook. This process involves reviewing all scanned insurance mail, all incoming insurance documents and logging correspondence in Salesforce. Regular correspondence with Borrowers and Insurance Agents to answer questions and obtain the required insurance documentation. Prepare insurance request letters for any expired insurance, as needed. Review and sort incoming mail. This process may involve scanning documents to the general insurance inbox, uploading documents to Box and updating insurance information in Salesforce. Both Roles Assist with maintaining data tracking information (“ticklers”) in Salesforce and Box on a daily/monthly basis or as needed. Ticklers are used to track servicing compliance items. Ensure data fields/information are consistently updated for reporting purposes. Handle general inquiries received by telephone, mail or e-mail (i.e. 1098/Annual Statement requests, Loan Detail information, etc.). Attend department meetings Assist Servicing department with projects when necessary and perform other tasks as requested or required. Qualifications Knowledge of Commercial Real Estate financing, SBA loan documentation procedures, CDC experience, SBA experience and/or experience in Commercial Real Estate lending is preferred. Excellent time and project management skills; must possess ability to track and manage details for multiple clients and projects, and prioritize daily responsibilities. Strong attention to detail while consistently meeting deadlines. Outstanding interpersonal and communication skills with a proven ability to engage and collaborate effectively with diverse personality types and professionals, both within and outside the organization. Highly organized and disciplined; able to think critically and work independently in a fast-paced, rapidly changing environment. Exceptional phone etiquette and customer service abilities paired with excellent written communication and professional email etiquette. Proficiency in MS Office applications - Word, Excel, PowerPoint, Outlook. Knowledge of Salesforce is preferred. Company Culture - TMC is a small, dedicated group of people who work hard and are super friendly and fun. Our offices are in Uptown Oakland and people bring their dogs to work. The atmosphere is casual and comfortable. Senior leaders regularly seek input/feedback from staff, assign challenging work, and provide recognition for their accomplishments. Feedback is implemented to provide a fun workplace that promotes employee interaction and idea sharing. TMC also encourages on-going training, and whenever possible, we promote from within the Company. TMC offers flexible schedules, great benefits, and lots of perks, including catered lunches at least weekly, free snacks and sodas, fitness reimbursement, company paid commuter checks, lots of celebratory parties, matching charity donation, and a very generous vacation and Holiday offering. Apply Now - If you are interested in joining our team, email your resume in MS Word or PDF format. Starting at $28 an hour DOE, plus bonus. TMC Financing is an EOE. Thank you for your consideration.

Jensen Landscape Services Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy! JOB SUMMARY: Responsible for the management of sales efforts within assigned territory by working as an intermediary between Monarch Operations staff and prospective clients. QUALIFICATIONS: Education Bachelor's degree in the green industry or related field preferred Experience At least 2 years of industry sales experience or 5 years of related industry experience License or Certification As required by state and federal law Valid driver license issued by the state where employed ISA certification or ability to obtain Specialized Skills Strong internal and external customer service Ability to work variable hours, including evenings and weekends, and to travel extensively within assigned territory Experience working the commercial property managers a plus Excellent oral and written communication, including advanced presentation skills in front of large groups Organizational skills with ability to prioritize multiple tasks and meet deadlines Intermediate understanding of CRM software Intermediate understanding of Microsoft Excel, Word and Outlook Ability to define problems, collect data, establish facts and draw valid conclusions Ability to analyze and interpret business periodicals Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format Ability to read, write and comprehend English Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Constantly required to talk, hear, see, sit, stand and walk Frequently required to drive short to long distances Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus Frequent use of hands to manipulate, handle or feel objects, tools or controls Frequently required to reach, bend, twist, stoop, crouch, climb and balance Occasionally required to lift and/or move up to 25 pounds Work Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Frequent travel required within assigned territory Occasionally works with mechanical objects and outside in all weather conditions Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals Occasionally exposed to loud noise levels ESSENTIAL DUTIES Interface with Operations management to develop, present and negotiate the recommended portfolio of services to ensure profitability and customer satisfaction Manage opportunities through client database to provide visibility of sales efforts to management Develop contacts and prospects to ensure long-term profitability for Monarch and its customers through cold-calling, market research, and internal lead development Generate job estimates/bid proposals, including scope of work, accurate site boundaries and measurements, and estimate of labor and materials in cooperation with operations Reply to client Requests for Proposal (RFPs) in a timely and professional manner Meet or exceed established annual sales targets Attend RFP pre-bid meetings and proposal presentations Maintain relationships with key clients to seek out and take advantage of opportunities for networking and additional sales generation Attend staff and sales meetings to assess business opportunities and ensure mutual understanding of Monarch's strategic focus Facilitate contact with existing and potential clients via trade shows, association events, and meetings Manage sales promotions budget Ensure a smooth transition from contract signing to contract fulfillment by facilitating introductory meeting and site walk-through between client and operations Other duties as assigned Total Rewards At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities. Monarch also provides eligible employees with an array of additional benefits, including: The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad&d; and a number of supplemental insurances Company Provided Life/AD&D Employee Assistance Program Up to 6% commission paid on applicable sales (not including sales tax and subs) 2 Weeks Paid Time Off 7 Paid Holidays 3 Days Paid Bereavement 5 Days Paid Jury Duty Employee Equity Program Sick Pay in accordance with applicable state or local ordinance On-Demand Pay Through A Partnership with DailyPay Referral Bonuses Programs Gym Membership and Mobile Carrier Discounts Education Assistance Best-in-Class Learning Management System Career Advancement Opportunities The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements. Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions. Pay range: $120,000 - $140,000 Jensen Landscape Services is an EEO and E-Verify participating employer. Jensen Landscape Services is an On Demand Daily Pay employer.

Title: Customer Service Representative Job Type: Full-Time, Monday through Friday, 8:00 AM to 4:45 PM Pay range: $20-23/hour We are seeking a motivated and detail-oriented Customer Service Representative to join our client's team. The ideal candidate will act as the first point of contact for customers, vendors, and visitors, delivering exceptional service while managing order processing and administrative tasks. This role requires strong interpersonal, organizational, and multitasking skills to thrive in a high-volume, fast-paced environment. Key Responsibilities: Answer, screen, and forward incoming phone calls in a professional and courteous manner. Greet and welcome guests, including customers, vendors, and visitors. Process customer and sales representative orders received via phone and fax. Respond promptly to customer inquiries regarding product availability and delivery status. Double-check, organize, alphabetize, and file invoices accurately. Update and maintain company sales catalogs with current information. Perform other administrative duties and tasks as required. Qualifications: 1-2 years of experience in Receptionist, or Customer Service roles, preferably in wholesale distribution or the food and beverage industry. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Windows 10. Experience with manual and computerized order entry systems and inventory management. Strong interpersonal skills with the ability to provide excellent customer service.

The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts. Structure Full-time, non-exempt position Reporting Location: 240 San Jose Avenue, San Jose, CA 95125 Reporting Schedule: 6:30am - 3:00pm Salary Range: $33.65/hr to $43.50/hr Functional Roles and Responsibilities End-to-End Client Meeting Management Meeting scheduling and confirmation, calendar coordination with internal and external entities Meeting agenda & packet preparation - agenda, supporting documents Take comprehensive notes and photos during meeting Post-meeting follow-up - packet update and distribution Delegate and communicate follow-up action items internally and with external vendors Close the loop on all pending items Client Deliverable Development Landscape maintenance proposals Presentation decks Simple QuickBooks proposals Property service/operations maps Newsletters Work Order & Job Management Manage work order email address, tracking sheet and all work order communication with clients and internal team Ensure all work orders are complete, communicate with customer Plant and material ordering for small enhancements and installations Accounts receivable management Marketing & Client Relations Industry membership management Coordination and registration of industry events Support of development and execution of educational programming Development and execution of client relations events Social media support Giveaway inventory management in San Jose office Office Administration Ordering, management and organization of supplies for San Jose office Lead facilities management for San Jose office - vendor management, etc. Success Behaviors Has a positive attitude Takes initiative to improve performance Provides creative solutions Has proactive approach to their job, stays organized Team player Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to: Regularly sit, type, and use the computer and mouse for prolonged periods Occasionally lift and/or move up to fifty (50) pounds Regularly operate a vehicle to travel to and from work locations Maintain a valid driver's license Metrics for Success Proper scheduling and completion of the scope of work while satisfying the customer expectations Client Retention Enhancement sales generation Provides exemplary customer service through superior communication Fosters teamwork with all operations and administrative staff members

Hourly Pay $22.90 - $24.90 per hour The First Step: (Must possess the language skills below) + Must be fluent in English and Japanese languages (conversational and writing) required. + If you do not possess these language skills, please do not apply for this position - but check out our other job postings that don't require a second language skill and/or require a different second language skill. Bilingual Required English and Japanese Are you craving a career that's as dynamic and diverse as you are? Join the High-Flying World of International Airline Customer Service! Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success! If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you. As an Airline Customer Service Agent, you'll enjoy: + Variety: You'll be part of a well-oiled team that manages the whole passenger experience, from ticketing to boarding. The clock is always ticking, and every departure is celebrated like a win! + Flexibility: We value work/life harmony. All of our part-time employees work a minimum of four days per week and one 4-5 hour shift per day. Looking for more? There's always the opportunity to pick up extra shifts. + Impressive Benefits: Although you'll be part-time, our benefits are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered. + Career Growth: We're all about nurturing talent. From this role, you can gather additional technical skills and quickly advance to a leadership position. + Our Unbeatable Culture: We boast a vibrant company culture that is built on respect, trust, diversity, honesty, and transparency. From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions. Come start the adventure in a part-time service role located at San Francisco International Airport. Pay starts at $22.90 per hour. We provide a discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success. For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide. Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today The Job You will join the team working out of San Francisco International Airport and be trained to support one of our airline clients (we work with several international airlines). You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals). Pacific Aviation is responsible for ground handling - all the services performed for an airline and its passengers while the airplane is on the ground. We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal. Your Skills You are the ideal candidate if you: + Spread positivity: Like a trusty co-pilot, your upbeat attitude is infectious. + Enjoy Variety: You relish the chance to interact with a kaleidoscope of people from different walks of life. To qualify for the Airline Customer Service Agent opportunity, you will have: + Strong communication skills - verbal, written and active listening; fluency in English; a second language is an advantage + Customer service experience is preferred but not required + Computer literacy with fast and accurate data entry skills; attention to detail + Calmness; ability to find solutions, even when busy and/or under stress + Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays + The stamina to stand for extended periods To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test. EOE/AA/M/F/Vets/Disabled Requirements Bilingual Required + English/Japanese + Applicants must be: + Available to work a minimum of 4 days , per week (including weekends and holidays) + Fluent in English and Japanese + Computer literate + Legally authorized to work in the United States of America (USA) Benefits Medical, Dental, Vision benefits 401k Paid Time Off Uniform Parking discount Paid Training Referral Bonus Cell phone plan reimbursement

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Why us? You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you! They are an equal opportunity employer and value diversity at our company. Job Description Your responsibilities: Planning and scheduling client meetings Taking care of any client requests in a timely manner Participating in client calls and site visits Maintaining notes from each client interaction Generating reports and presentations Qualifications We'd love to hear from you, if: You have 2 years of experience in a professional services environment You have 1-2 year sales experience selling solutions or consultative sales and customer service Education Qualification: Bachelors Degree Work Authorization: US Citizen / Green Card Holder Additional Information All your information will be kept confidential according to EEO guidelines.

Pleasanton, CA * High School Diploma or equivalent. * Appointment scheduling skills a plus. * Excellent telephone etiquette. * Proven ability to build relationships with patients and staff; must be service oriented. * An optimistic personality that sees opportunities, not just problems. * Proficient in medical terminology. * Knowledge in OCHIN Epic a plus. * Experience with alpha/numerical filing. * Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred. * Excellent time management skills to meet goals and objectives. * Process and deadline driven. * Ability to multi-task effectively. * Able to conduct yourself and answer patient inquiries in a courteous and professional manner. * Strong analytical, employee relations, and interpersonal skills. * Excellent writing, business communication, editing, and proofreading skills. * Ability to interact effectively and in a supportive manner with persons of all backgrounds. * Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. * Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. * Ability to establish and maintain positive and professional working relationships. * Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate. * Must be able to be at work regularly and on time. * Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. * A can-do attitude with attention to detail. * Ability to type a minimum of 35 WPM with minimal errors. * Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. * Must be able to use office equipment (i.e. copier, fax, etc.). * Transfer and redirect phone calls to appropriate staff and departments. * Check patient insurance eligibility. * Have complete knowledge and understanding of clinic operations and procedures. * Collaborate with medical records, nurse and clinical staff to efficiently handle patient services. * Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health. * Participate in staff meetings, and attend other meetings and training events as assigned. * May be required to perform other related duties, responsibilities, and special projects as assigned. * Employer paid health, dental, and vision benefits to the employee. * Option to participate in a 403(B) retirement plan with employer matching contribution. * Partial educational reimbursement. * 12 paid holidays. * Accrued paid time off with each pay period. * Employee discount programs.

Back to results Customer Service Agent Full-time San Francisco, CA, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $24/hour plus full benefits. YOUR ROLE AT SIXT * Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience * Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Bonus Plan Take advantage of a bonus plan based on performance * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now! Postet on 16.12.2024 * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

at Dealpath San Francisco, CA **Dealpath is looking for a self-motivated Customer Success Specialist to join our growing team in San Francisco!** If you're interested in starting a career in Customer Success, Dealpath encourages you to apply. As our Customer Success Specialist you will play a vital role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. The Customer Success team is supportive and values collaboration, which means they'll be with you to support your career growth journey. In this role, you'll gain the experience needed to advance into roles like Customer Success Manager or Implementation Manager, paving the way for a fulfilling career here at Dealpath. **What you'll do:** * Take charge of common platform questions and issues for customers from start to finish - while working in a dynamic and fast-paced environment * Respond to inquiries in a timely manner to help our customers optimize Dealpath to meet their platform utilization and investment goals * Develop deep product expertise, becoming a go-to resource for both customers and teammates. * Collaborate with cross-functional teams to identify areas where we can better serve our customer base through automation or added features **You are:** * A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment. * Product-focused; you enjoy and feel challenged mastering new software * Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues * Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes * Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues **Required Qualifications:** * Bachelor's degree or higher * Strong written and verbal communication skills, with comfort presenting to senior executives. * Empathy for customers, and passion for helping them * Demonstrated ability to manage ambiguity and apply problem-solving skills * High attention to detail and accuracy * Strong knowledge and proficiency in Excel / Google Sheets **Nice to haves:** * Familiarity with Zendesk, Asana, Salesforce, Jira, and SQL * Strong interest in a long-term career in Customer Success * Prior internship experience supporting Customer Success or Go-to-Market teams **The Perks & Culture:** * Medical, dental, & vision insurance coverage * Flexible Spending Account * Paid Parental Leave * 401(k) * Company sponsored commuter benefits * Hybrid work policy 3 days in office * Monthly wellness reimbursement **Additional Details:** * This is a non-exempt role with a $65,000 - $70,000 annual pay and up to $5,000 bonus. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. * This position is also eligible for Dealpath's equity plan and variable compensation. * Your actual compensation will be confirmed in writing at the time of offer. * Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. **About Dealpath:** Dealpath is the world's largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid-market and regional organizations. Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose-built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you! ****Voluntary Self-Identification**** For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Dealpath's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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