Customer service agent jobs in Santa Monica, CA

Associate, Customer Experience-International Sherman Oaks, CA Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. We are one piece of a larger community of those who are and are cared for. Whether it's medical professionals or the patients they serve, we are inspired by those who wear our uniforms every day. The Associate, Customer Experience - International plays a key role in supporting our global customers and ensuring best-in-class service for our brands. This position reports to the Customer Service Manager. This is a full-time role based in our corporate office in Sherman Oaks, CA. Salary Range: Up to $26.00 per hour DOE. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Hybrid work schedule in office What Your Day Looks Like Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Address customer complaints, concerns, or technical issues, offering appropriate solutions. Provide customers with accurate information about products, services, pricing, and policies. Process orders, returns, exchanges, and cancellations in a timely manner. Track shipping and release status on customer orders to ensure timely delivery. Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Resolve product or service issues by investigating and identifying the root cause of problems. Ensure customers are satisfied with resolutions by following up on their inquiries. Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns. What We're Looking For Strong verbal and written communication abilities in English and Spanish. Empathy, patience, and active listening to understand and address customer needs. Ability to think quickly and resolve issues efficiently. Ability to manage multiple tasks and prioritize effectively. Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace). Accurate in documenting interactions and transactions. Willingness to collaborate and contribute to team success. Experience of International Customer service and associated logistic requirements What's In It For You 401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Attractive Paid time off Vision insurance At Careismatic Brands, we believe in the power of care. It's the force that drives and inspires us, inside our company and out in the world. It's why we strive to maintain a diverse and inclusive organization - an ever-evolving imperative - where everyone feels respected, valued, and empowered to bring their ideas and perspectives forward. Careismatic embraces the differences that make our organization unique. We are strengthened by diversity in all its forms - including but not limited to race, religion, ethnicity, age, national origin, gender identity, and sexual orientation.

The Customs Entry Writer is responsible for preparing and filing accurate U.S. Customs entries for imported goods, ensuring compliance with all CBP, FDA, USDA, and other Partner Government Agency (PGA) regulations. The role requires strong knowledge of import documentation, Harmonized Tariff classification, valuation, and partner agency release procedures, particularly for commodities regulated by the FDA (Food and Drug Administration) and USDA (U.S. Department of Agriculture). Key Responsibilities Prepare, review, and submit customs entries through ACE/ABI systems in compliance with CBP, FDA, and USDA requirements. Classify products accurately under the Harmonized Tariff Schedule (HTSUS) and determine applicable duties, taxes, and fees. Handle entries involving FDA-regulated commodities (food, medical devices, cosmetics, pharmaceuticals) and USDA-regulated products (plants, produce, agricultural commodities, animal-based goods). Coordinate with freight forwarders, importers, and vendors to obtain complete and compliant import documentation (commercial invoice, packing list, bill of lading, etc.). Verify admissibility and ensure all necessary licenses, permits, and certificates obtained for FDA/USDA releases. Communicate with FDA and USDA officers as needed to resolve holds, exams, and document requests. Maintain up-to-date knowledge of current import regulations, changes in tariff codes, and partner government agency procedures. Track and monitor entry status from filing through final release and delivery. Assist in preparing Post Summary Corrections (PSC), protests, and other compliance filings as required. Support internal and external audits by providing entry documentation and compliance records. Maintain accurate data entry and filing systems for all import transactions. Qualifications & Skills Minimum 2-5 years of experience as a Customs Entry Writer or Import Specialist. Direct experience handling FDA and USDA-regulated shipments required. Working knowledge of ACE/ABI, CargoWise, Descartes, or Fresa systems preferred. Familiarity with HTS classification, valuation, drawback, and bonded warehouse procedures. Strong understanding of U.S. import regulations, CFR Title 19, and PGA coordination. Excellent attention to detail, accuracy, and organizational skills. Strong communication and problem-solving abilities when dealing with CBP, FDA, and USDA authorities. Licensed Customs Broker credential is an advantage but not required. Education Associate's or Bachelor's degree in International Business, Supply Chain, or related field preferred. Relevant certification or formal training in import/export compliance is a plus. Work Environment Office-based. Requires ability to work in a fast-paced, deadline-driven logistics environment with attention to compliance and accuracy.

Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success. Responsibilities: File Importer Security Filing (ISF) File Customs Entry Daily tracking and tracing of customer shipments Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates Accurate and complete documentation preparation Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations Maintain thorough communication with client and overseas offices throughout shipment process Arranging payments to vendors for services rendered Utilizing Customs Brokerage management software for filing and document generation Maintaining reports online or in Excel if required by the account Working in conjunction with other staff to complete required import service Complete accurate profit and loss analysis for each shipment Requirements: Strong attention to detail and accuracy Good communication with teammates, supervisor and clients Ability to multi-task, prioritize, and manage time effectively Aptitude to work independently on daily tasks Capacity to critically analyze a problem and generate possible solutions independently and cooperatively Preferred Skills At least 1 year at US Customs Brokerage Experience as customs broker entry writer Experience with Customs or ISF filings Familiar with US imports Familiar with Customs Requirements of Partner Government Agencies What you'll get in return: Competitive base salary Medical, dental and vision insurance for employees 401K Program to help you invest into your future Flexible vacation time to promote a healthy work-life balance

Customer Service Representative (Women's Apparel Brand) We're seeking a proactive and customer-focused Customer Service Representative to support a growing women's apparel brand. The ideal candidate has a passion for fashion, excellent communication skills, and experience managing customer inquiries across multiple platforms. This role plays a key part in ensuring every customer enjoys a seamless and positive brand experience. Key Responsibilities Respond promptly to customer inquiries via email, social media (Instagram DMs), and ticketing platforms. Manage orders, returns, and exchanges through Shopify and AfterShip. Track and resolve shipping or fulfillment issues in coordination with the warehouse team. Maintain accurate customer records and communication logs in HappyFox. Engage with the online community and assist customers via Instagram DMs in a brand-appropriate tone. Collaborate cross-functionally with marketing, operations, and e-commerce teams to ensure customer satisfaction. Identify recurring issues or feedback trends and share insights with the leadership team to improve processes. Qualifications 1-2 years of experience in customer service, preferably within apparel, retail, or e-commerce. Proficient in Shopify, Instagram, HappyFox, and AfterShip (or similar tools). Strong written and verbal communication skills with a customer-first mindset. Detail-oriented and highly organized, with the ability to manage multiple requests at once. Positive, professional, and proactive attitude with a genuine passion for helping customers. Location: Northridge, CA (Onsite, Monday-Friday, 8:00 AM-5:00 PM) Schedule: Full-time, 40 hours per week Duration: Contract through January/February 2026 Pay Rate: $21/per hour

Join a Groundbreaking Partnership in Regenerative Medicine! Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market. By joining Induce Biologics USA Inc., you'll be part of a mission-driven team working with revolutionary technology that's reshaping the future of bone regeneration-and making a real difference in patients' lives. As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience. Essential Functions & Responsibilities Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, email and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist with customer on-boarding including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. Continuously strive to improve customer service skills and knowledge through training programs; while staying current on all training for company products and services. Education/Experience Required High School Diploma or equivalent Minimum of two (2) years' experience in customer service in a similar industry. Available to work Monday - Friday (8am to 5pm) Must be able to work holidays and overtime as needed. Must be able to work on-site in Irvine, CA. Education/Experience Preferred Associate degree or Higher degree preferred. Preferred experience with a small company and/or start-up environment in the medical device, biologics or pharma/biotech industry. Experience with ERP and CRM programs Skills, Knowledge, and Abilities Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently. Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with the ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Compensation Range The salary for this position is expected to fall within the range of $25.00 to $27.00 an hour, depending on factors such as experience, education, credentials, and job-related skills. This range reflects what the employer reasonably expects to pay for the position. It is not a guarantee of compensation for any individual hire. Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

This position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service. Principal Accountabilities Perform customer service functions Perform general administrative tasks Skills and Qualifications Required Bilingual proficiency in Native Japanese and English Japanese - Proficient English - Read, Write, Speak Availability to work 8-hour shifts, including weekends and holidays Demonstrated reliability and dependability Ability to operate computer terminals and telephone equipment (handsets/headsets) for extended periods Strong verbal communication skills Effective reading comprehension Good interpersonal skills Active listening skills Strong analytical ability Must be legally authorized to work in the United States (visa sponsorship not provided) Associate degree preferred Status: Full-time, Non-exempt Schedule: 8-hour shifts between 5:00 AM - 3:00 PM PST and 6:00 AM - 4:00 PM PDT, including weekends and holidays Benefits Paid company holidays Sick leave and vacation Shift swap/day trade options Health insurance (medical, vision, dental) Flexible spending accounts Employee assistance program Life insurance and optional voluntary life insurance 401(k) retirement plan Travel benefits (international and domestic) Pre-tax mass commuter benefit Bereavement leave Longevity awards and associated paid holiday Educational assistance All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Title: Customer Service Representative - B2B / Dealer Support Employment Type: Temp (Covering Leave Until End of December) Schedule: Monday-Friday; flexible start at 6:00 AM or 7:00 AM Compensation: $22.00 per hour Company Overview: A well-known tire manufacturer with a global presence, producing a wide range of tires for passenger cars, trucks, SUVs, and high-performance vehicles. Recognized across the automotive industry for quality and innovation, the company focuses on performance, durability, and safety. Job Summary: The Customer Service Representative plays a pivotal role in supporting the dealer network by ensuring accurate and efficient order fulfillment. Serving as a primary point of contact, this position addresses inquiries, resolves issues, and contributes to overall customer satisfaction. Success in this role requires strong communication skills, attention to detail, and an understanding of B2B client needs in a fast-paced environment. Key Responsibilities: Receive and process telephone, email, and fax orders. Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders. Handle container and consignment orders and monitor/process back orders. Process inventory returns and billing corrections. Provide dealers and sales personnel with order status updates; track and trace shipments. Keep dealers informed about container status, special promotions, discontinued inventory, and sales program deadlines. Address dealer inquiries and resolve complaints within department authority. Manage pricing code entry and maintenance for assigned dealers. Maintain regular communication with Regional Sales Managers on daily order receipts, shipping schedules, dealer inquiries/complaints, and issue resolution. Make inventory production recommendations and handle warehouse transfer requests. Process Federal Excise Tax (FET), city/county/state commission credits, and other credit memos. Maintain dealer order files and current pricing files. Respond to management inquiries; prepare sales history reports and other documentation as needed. Perform other duties as assigned. Qualifications Required: High school diploma or equivalent. Minimum 3 years of experience in customer service order processing (B2B preferred). Ability to work independently and collaboratively as a team player. Exceptional organizational and time-management skills with the ability to prioritize. Strong written, oral, and presentation skills. Intermediate proficiency in Microsoft Office (Excel, Outlook, Word). Willingness to work overtime as business needs require. Adherence to company policies and safety guidelines. Ability to read/interpret simple instructions, correspondence, and memos; write clear correspondence. Effective one-on-one and small-group presentation skills. Proficiency in basic math: addition, subtraction, multiplication, division, fractions, and decimals. Apply common-sense understanding to carry out instructions in written, oral, or diagram form. Address problems involving several concrete variables in standardized situations. Regularly required to sit, use hands/fingers, handle or feel, and talk/hear. Occasionally required to stand, walk, or reach with hands/arms. Ability to lift and/or move up to 25 lbs. Specific vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment. Ability to work in an office/warehouse support environment with a moderate noise level.

Onsite in Anaheim, CA 92806 W2 Contract 6+ months M-F 8am-5pm Start ASAP $21/hr -Weekly Pay and Benefits! Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team. As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization. Job Duties: · Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions. · Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions. · Build strong rapport with customers, fostering positive experiences and brand loyalty. · Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear · Develop in-depth knowledge of the product line to provide informed and effective support. · Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers. Requirements: · Interfaced directly with customers, effectively deescalating challenging situations. · Demonstrated strong leadership through empathetic communication and support. · Skilled in managing and prioritizing multiple customer cases simultaneously. · Proficient in using various platforms to resolve customer inquiries efficiently. · Excellent written and verbal communication skills. · Proven experience troubleshooting complex issues and guiding customers to resolution. · Accurately documented customer interactions within case records for future reference. · Fluent in English with proficiency in email and chat communication. · Strong proficiency in Microsoft Office Suite. · Capable of typing at approximately 40 words per minute. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We're seeking an experienced, hands-on Customer Service Lead for an amazing company in Fullerton! In this pivotal role, you'll oversee daily operations, resolve complex customer issues, and ensure seamless experience for every client we serve. You'll act as a key liaison between customers, internal departments, and team members, continuously improving processes to uphold the highest standards of service. This is an exciting opportunity for a team-oriented leader ready to make a lasting impact in a fast-paced, growth-driven environment. Team Supervision & Support Lead, mentor, and support a team of customer service representatives Monitor individual and team performance, providing real-time feedback and coaching Assist in onboarding, training, and developing new team members Foster a positive, accountable, and collaborative team culture Customer Issue Resolution Handle escalated customer concerns and complex service inquiries Ensure prompt and professional resolution of customer issues Uphold a customer-first approach in all interactions Performance Monitoring & Reporting Track and analyze key metrics such as order accuracy, response time, and customer satisfaction Identify trends and areas for improvement, and implement corrective actions when needed Communication & Cross-Functional Collaboration Collaborate with Sales, Operations, and other departments to resolve issues and streamline communication Clearly communicate policy updates, process changes, and service improvements to the team. Core Competencies: Excellent communicator and team player Self-motivated, organized, and able to juggle multiple priorities High level of integrity and interpersonal skills Process-oriented mindset with a focus on continuous improvement Results-driven and accountable Education & Experience: Minimum 2 years' experience in Customer Service or Sales Support within a manufacturing setting Minimum 2 years' experience in retail or food service distribution is highly preferred Proven experience handling escalated issues and team supervision is a must College Degree highly preferred Benefits: Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay: $25.00 - $28.00 per hour Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Customer Support & Product Specialist The Opportunity The Customer Support & Product Specialist at BIORAY plays a vital role in delivering exceptional, compassionate service to customers and practitioners by providing timely, accurate information about the company's liquid herbal supplements and supporting customers throughout their journey. This in-office, full-time role is responsible for responding to inquiries, onboarding new customers, resolving issues, creating helpful product documentation, and collaborating closely with sales, marketing, and product development to ensure a cohesive, educational experience that aligns with BIORAY's mission to help people find their unique path to healing. The ideal candidate brings at least two years of customer support experience, strong communication and problem-solving skills, technical aptitude, and a proactive, empathetic approach that reflects BIORAY's values of Curiosity, Honor, Ownership, Fun, Listening, Leadership, and Communication. What you will bring: • 2+ years of customer support experience or a related field. • Strong communication and interpersonal skills. • Excellent problem-solving abilities. • Zoho and Shopify experience a plus. • Technical aptitude and the ability to learn and understand complex products. • Proven ability to multitask and manage time effectively. • Familiarity with BIORAY products is a plus. The Company BIORAY is a purpose-driven health and wellness company based in Irvine, California, specializing in liquid herbal supplements that detoxify the body, support organ systems, and vitalize hormones. Founded in 1991 by Stephanie Ray, BCN, CNHP, BIORAY blends traditional Chinese herbalism with modern science to create safe, effective products for individuals across all life stages-from infants to adults. With over 30 years of expertise, the company maintains a strong commitment to sustainability, ingredient transparency, and holistic well-being. BIORAY operates in-house manufacturing and fosters a collaborative, fast-paced environment where employees are encouraged to live the core values, prioritize self-care, and make a meaningful impact in the world. Why you'll love it here: • Growth & Innovation: Join a company that is actively expanding with new land for ingredient cultivation and enhanced facilities to drive its mission of wellness and natural health solutions. • Commitment to Quality & Education: BIORAY maintains rigorous quality standards while promoting continuous learning and professional growth for its team members. • Exceptional Benefits: Enjoy a comprehensive benefits package, including profit sharing, funding for continued education, and acupuncture and chiropractic care coverage. • Purpose-Driven Culture: Be part of a team dedicated to improving lives through innovative, natural solutions that prioritize health and wellness. Our Core Values BIORAY 's core values center on harmonizing nature and science to create safe and effective herbal supplements that support health, vitality, and environmental well-being. The company is dedicated to helping individuals discover their unique path to healing, emphasizing sustainability, ingredient transparency, and holistic wellness. BIORAY fosters a collaborative and fast-paced work environment where employees are encouraged to embody these values, prioritize self-care, and contribute meaningfully to making the world a better place. What the Role Entails The following are detailed performance objectives for this role. When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards. Performance Objectives: Deliver Exceptional Customer Response Times: Within the first 60 days, maintain an average response time of under 2 business hours for all customer inquiries received via phone, email, or chat, ensuring that at least 95% of customer issues are acknowledged and resolved or appropriately escalated within 24 hours. Enhance Customer Product Knowledge & Onboarding: Develop, update, and publish at least 3 new user guides or tutorials within the first 90 days to improve customer understanding of BIORAY's products and onboarding experience. Track usage of these materials and aim for at least 80% of new customers to access and use these resources within their first month. Support Continuous Improvement & Cross-Team Collaboration: Actively identify and document at least 5 recurring customer pain points or feedback themes within the first 6 months and collaborate with sales, marketing, and product development teams to recommend actionable improvements that enhance overall customer satisfaction and support BIORAY's mission of helping people find their unique path to healing.

Our Senior Representatives will deliver excellent customer service to customers with elevated expectations! You will support our customers by instilling trust, driving results, and staying patient focused! The ability to change hats and work as a team and independently is essential to success. You are the first point of contact and will own the customer experience from start to finish. Each interaction will require the ability to follow our processes with speed and accuracy. This position includes but is not limited to the following: Responsibilities: • Use of case management system to manage customer contacts and order detail with razor sharp accuracy • Proactively track, resolve, and escalate order or cases in alignment with service excellence standards • Place and monitor orders via phone, fax, and email for hospital and sales rep customers • Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention • Prioritize high work volumes from phones, email, case management, and faxes • Become a SME (Subject Matter Experts) who can coach and train others • Systematically process and transact consignment conversions & reconciliations • Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team • Process customer returns and coordinate with Inventory Teams to ensure product is received • Complete customer credits following documentation guidelines under SOX key controls • Communicate regularly with Supply Chain Planning for inventory availability • Perform at a level to meet and sustain department metrics and expectations Basic Requirements: • H.S. Diploma is required • Minimum of 4 years Customer Service Experience • Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion • Ability to work in a demanding environment • Excellent Customer Service skills with ability to negotiate and resolve demanding situations • Ability to build and maintain strong relationships across the organization to influence and achieve objectives • Strong Time Management Skills with ability to prioritize competing objectives • Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners • Demonstrates problem-solving and critical thinking skills • Proficient in MS Office Suite • Experience within an ERP software • Ability to manage confidential information with discretion • Strict attention to detail Preferred Qualifications: Bachelors degree is preferred Salesforce experience or CRM experience Proficient in JDE (ERP Software)

Irvine, CA (Remote considered for PT time zone candidates only) Schedule: Standard Office Hours (8:00 AM - 5:00 PM PT) Duration: 9-Month Contract Pay: $20-25/hr Our client, a leading medical device company, is seeking experienced Senior Customer Service Representatives to deliver exceptional service to customers with elevated expectations. You will be the first point of contact, owning the customer experience from start to finish while supporting hospitals, purchasing departments, and internal sales teams. This is a fast-paced call center environment requiring strong communication skills, attention to detail, and the ability to handle high volumes of customer interactions with professionalism and accuracy. Key Responsibilities Manage customer contacts and order details using case management systems with precision Place and monitor orders via phone, fax, and email for hospital and sales representative customers Process new orders, returns, billing adjustments, inventory reconciliations, and product recalls Proactively track, resolve, and escalate orders or cases in alignment with service excellence standards Communicate backorders, order status, product availability, and missed deliverables Resolve complex issues through root cause analysis with limited supervision Prioritize high work volumes from multiple channels (30+ calls and 30-40 emails daily) Process consignment conversions and reconciliations systematically Perform basic data analysis and generate reports for Sales, Customers, and Consignment Teams Complete customer credits following SOX key control documentation guidelines Coordinate with Supply Chain Planning and Inventory Teams Serve as a Subject Matter Expert (SME) who can coach and train others Required Qualifications High School Diploma required Minimum 4 years of Customer Service Experience, preferably in a call center environment Experience handling 30+ calls per day and 30-40 emails in a professional setting Excellent written and verbal communication skills Strong interpersonal and relationship building abilities Proven ability to negotiate and resolve demanding situations Strong time management skills with ability to prioritize competing objectives Demonstrated problem-solving and critical thinking capabilities Proficient in MS Office Suite Experience within an ERP software system Ability to work independently and as part of a team with minimum supervision Strict attention to detail and accuracy Ability to manage confidential information with discretion Preferred Qualifications Bachelor's degree (BA/BS degree required for promotion opportunities) Salesforce or other CRM experience Experience with JDE (ERP Software) Previous experience in medical device, pharmaceutical, or healthcare industry Background with competing companies in the life sciences sector

NEXT CLASS STARTING IN November 2025 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions. Essential Job Functions: • Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs. • Maintains sincere interest in providing stellar customer care • Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction • Exercises independent thinking in meeting customer expectations • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image Must Possess the Ability to: • Process information quickly and accurately • Work under time constraints • Understand and apply new concepts • Analyze Information and evaluate results • Effectively deal with complex customers • Create positive customer relationships by defusing angry and upset customers • Demonstrate commitment to learning quickly and effectively applying knowledge • Attention to detail and follow-up Minimum Requirements: • High School Diploma or equivalent • Minimum 1 year of call center experience • Minimum 1 year of customer service experience • Knowledge of computer (PC) and internet applications • Excellent Telephone etiquette • Excellent communication skills written, verbal, and interpersonal • Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given • Excellent oral and written skills: Grammar and terminology • Time management skills • Ability to pass a background check and drug screen upon offer of employment Required Qualifications: • 6 months- 1 year of Call Center Experience Shift Times: 1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)􀀀 2. Must attend ALL training assigned days (First 30 days)

Pacific Acquisitions is growing in Woodland Hills! We are a marketing and sales firm and we are expanding our market reach! Our team is a very sports-minded and goal-oriented group and is looking to add eager and success-driven individuals. Our Customer Account Rep brings our national clients to a local level, making products and services more accessible to potential new customers. In this entry-level position, you will be interacting daily with customers face-to-face in local retail settings and are responsible for presenting the promotion most relevant to each potential customer. You'll focus on new account acquisition as well as maintaining current accounts. This position is perfect for someone looking to advance their career in business, marketing, and sales. If you want to further your leadership and communication skills you've come to the right place! Customer Account Representative Responsibilities: Engage on a face-to-face level with potential new customers Acquire new customer accounts Resolve any issues that arise with current accounts Take customer information accurately Track daily and weekly sales goals Qualifications: Strong communication and people skills Positive, professional, and goal-driven attitude Reliable and organized with good time management Comfortable speaking with customers and building relationships Basic computer and data entry skills Previous sales or customer service experience is a plus (but not required) Works well in a fast-paced, team-oriented environment Willing to learn and grow within the company Customer Account Representative Benefits: Weekly pay Paid training Growth opportunities Travel opportunities Hands-on mentorship

Job Title: Procurement Agent 3 Duration: 1 year to 1.5 years contract with potential conversion or direct hire Schedule: Hybrid Must Have: Telecom and procurement services is a must. Typical procurement like RFQ or RFP experience. 7 years plus experience . Ariba or similar tools exposure Job Description: Bachelor's Degree in Business Administration, Finance, or related field or an equivalent combination of education, training, and experience. Typically possesses five or more years of experience in negotiating and purchasing. The successful candidate must have a thorough knowledge and demonstrated ability to apply principles of financial analysis, activity based costing and supply chain methodology. Demonstrated ability to establish and maintain positive working relationships with customers and suppliers and gather client requirements and negotiate their support requirements. Assist in negotiating pricing, contract terms and conditions; prepare contractual documents and binding agreements. Integrate program, customer, product and in-service strategies into source selection, negotiation and contract strategies. Assist in the development of procurement solutions to best support customer requirements consistent with program and company goals and objectives. Support senior level Procurement Agents with project management activities; develop and deploy supplier strategies and plans. Assist in creation of production control improvement plans and hardware development from engineering definition through certification, tooling development, first article development and buyoff. Develop understanding of supplier capacity and ensure ongoing production readiness and health and the ability to meet rate delivery requirements throughout the supply chain - includes monitoring and management of sub-tier supplier readiness and performance. Positions require frequent engagement with multiple organizational leaders. Additional responsibilities: Contribute to the improvement of existing processes and implementation of cost reduction initiatives. Conduct root cause analysis; Develop mitigation plans for risks and monitor to closure. Participate in supplier risk assessments; Conduct supplier performance reviews and cross-functional improvement teams. Develop and maintain relationships with internal and external stakeholders and suppliers; Employ project management tools to analyze and manage supplier performance, including technical, quality, cost and schedule.

Customer Service Representative at WOLFpak Full Time (Potential) - Onsite in Costa Mesa, CA Initial Contract: $173.07/day (Three-Month 1099 Contract) Potential Full-Time Pay Range: $40,000 - $50,000 per year : WOLFpak, a family-owned backpack brand, began its journey in 2020 from a humble garage in Southern California. In just four short years, it has grown into a globally recognized name, thanks to the founders' relentless drive and vision. Known as a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a range of fresh colorways. Their signature personalized patches let you express your individuality, while their bags seamlessly blend cutting-edge design with the ability to tell your story and carry your gear. For more information, check WOLFpak.com Role Description: This is a full-time, on-site role as a Customer Care Representative at WOLFpak in Costa Mesa, CA. The Customer Care Representative will be the primary point of contact for our e-commerce customers, providing exceptional support via email and other digital channels. The ideal candidate is a highly organized, detail-oriented individual with excellent written communication skills and a passion for providing outstanding customer service. Responsibilities: Respond to customer inquiries and resolve issues promptly and professionally via email. Provide accurate and helpful information about WOLFpak products, policies, and order status. Process orders, returns, exchanges, and cancellations. Investigate and resolve shipping issues, product defects, and other customer concerns. Escalate complex or sensitive issues to the appropriate team members. Maintain detailed records of customer interactions and resolutions in our CRM system. Identify trends in customer inquiries and provide feedback to improve our products, policies, and website. Proactively address customer concerns and seek opportunities to improve the customer experience. Adhere to company policies and procedures. Qualifications: 1+ years of experience in customer service, preferably in an e-commerce environment. Exceptional written communication skills, including grammar, spelling, and punctuation. Strong problem-solving and analytical skills. Ability to work independently and manage time effectively. Proficiency with computer systems and software, including CRM systems, email platforms, and Microsoft Office Suite. Ability to learn new software and systems quickly. Positive attitude, empathy, and a passion for helping customers. Knowledge of the athletic and fitness industry is a plus. Skills: Customer Service, Email Communication, Written Communication, Problem Solving, CRM Systems, Time Management, Organization, Active Listening, Empathy

About the Opportunity: Vaco is working with one of our valued clients to add a Customer Service Representative to their team. This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to grow within a reputable and supportive organization. The ideal candidate is dependable, solutions-oriented, and able to communicate clearly and professionally with both internal teams and external customers. Responsibilities: Serve as the primary point of contact for customers via phone, email, or chat. Respond promptly to customer inquiries, resolving issues efficiently and professionally. Process orders, returns, and account updates with accuracy and attention to detail. Provide product or service information and troubleshoot issues as needed. Maintain detailed and organized customer records in CRM or internal systems. Collaborate with other departments (Sales, Logistics, Accounting, etc.) to ensure customer satisfaction. Identify opportunities to improve the customer experience and recommend solutions. Meet or exceed individual and team performance goals related to service, quality, and productivity. Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. 1-3 years of experience in a customer service, call center, or administrative support role. Strong verbal and written communication skills. Proficient in Microsoft Office and comfortable using CRM or ERP systems. Excellent problem-solving and time management abilities. Strong attention to detail and commitment to accuracy. Team player with a positive, professional attitude and a customer-first mindset. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. What we offer: Competitive wages; $17.68 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner Are 18 years or older Available to work 2-3 shifts per week, including weekends Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours Perform job duties with a safety-first mentality in a retail environment Are comfortable preparing, cooking, and cleaning work area and equipment Have reliable transportation to and from work location Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment If this sounds like you, we can't wait to learn more about you. Apply Now!

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams-and it all starts with our employees. Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team! Summary of Primary Functions Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA, . The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures. Requirements Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products. This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Call Center Representative I - $22.29 to $31.21 Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.