Life Safety Service Representative II, Electronic
Customer service agent job in South Bend, IN
What you will do
Our continued growth has produced a need for a talented Life Safety Electronic Service Sales Representative to join our team. In this challenging and rewarding role, you will be responsible for professionally representing the Company and promoting and selling Electronic Fire Service offerings to various customers and end users within your assigned territory and accounts. This is a Field Sales Representative position responsible for selling Electronic Services (Moves, Adds and changes) to an assigned customer base.
How you will do it
Manage the entire sales process, from uncovering opportunity, developing solution/value proposition, preparing designs, creating contracts, negotiating terms, closing opportunities, and providing ongoing customer service through service delivery.
Collaborate with other sales, technical, design engineering, service, support, and management teams to meet customer needs.
Assume Account Representative/Account Management responsibilities including coordination of services (installation, customer training, etc.) to ensure complete customer satisfaction.
Quickly identify and qualify opportunities utilizing excellent sales, presentation, and closing techniques.
Determine customer needs and develop a sales strategy to enhance customer understanding of company product offerings.
Conduct building surveys to support the development of estimates.
Maintain an active proposal backlog to support achieving the designated sales plan.
Develop financial justifications, prepare proposals, make presentations, and perform necessary follow-up for successful closing of sales.
Close sales to meet or exceed sales plan objectives.
Investigate and resolve customer issues regarding delivery dates, billings, financing, and other related matters.
Maintain established accounts through regular customer contact to pursue additional sales.
Conduct periodic market investigations within assigned territory to develop new applications; provide sales forecasting for the territory.
Maintain accurate and complete records of all sales-related activities.
What we look for
Required
Highly self-motivated and success driven.
High energy level with a focus toward customers and a strong desire to succeed.
Strong degree of self-discipline.
Strong written and oral communication skills.
Good organizational skills, attention to detail, and the ability to persuade and close sales.
Ability to obtain appropriate licenses required by national, state, and local codes.
Minimum of 3-5 years of proven success in sales.
Preferred
Bachelor's degree in marketing, Business, or Engineering preferred.
Ability to obtain NICET certification within the first 12 months of employment.
Experience working with electrical contractors, and the ability to read blueprints and wiring diagrams is desirable.
Computer experience including familiarity with Word, Excel, and job costing systems, as well as Microsoft and Oracle programs preferred.
HIRING SALARY RANGE: $60,000 - $80,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
#LI-AA2
#SalesHiring
Delivery Representative
Customer service agent job in South Bend, IN
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Applications for this position will be accepted until 01/16/2026.
Posting
Your New Career, Delivered!
Hot Job, Cool Benefits!
AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you!
Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative.
Responsibilities
As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to:
Safely operate a propane delivery truck along provided delivery routes
Filling residential and/or commercial bulk tanks with propane
Delivering propane cylinders to commercial/industrial customers
Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures
Consistent use of required Personal Protective Equipment
Depending on fluctuating needs, work 8 to 12-hour shifts
What's In It for You?
Home every day
17 PTO days plus 7 paid holidays
$5,000 sign-on bonus
Ongoing safety incentives
Career advancement opportunities and annual performance reviews
Uniforms provided
Employee referral program
Year-round medical coverage available as well as:
401k with company match, propane discount year-round, paid holidays and paid vacation
Requirements
All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements
Acceptable driving record
Satisfactory completion of a DOT physical, drug test and background check
Willingness to work outdoors in all weather conditions
Ability to lift up to 70 lbs
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $27.00 to $28.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.
This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Representative VIP Services
Customer service agent job in Michigan City, IN
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.
Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
Follow proper phone etiquette and communicate effectively with hotel services and other staff.
Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
Operate fax & copier machines for preferred customers.
Type accurately on a computer with a minimum speed of 30 wpm.
Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
Maintain inventory of amenity and office supplies.
Input information into spread sheets or cut comps as directed.
Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
Handle money accurately following established procedures.
Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
Assist with telemarketing as directed by management.
Qualifications
2 years of casino experience or customer service experience preferred.
Good communication skills and ability to use a computer and adding machine required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
2025 Customer Success Representative
Customer service agent job in New Paris, IN
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description
SUMMARY
As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
* Respond promptly to customer inquiries via phone, email, or CRM system.
* Provide product information, pricing, and order status updates.
* Collaborate with production, shipping, and technical support teams to resolve customer issues.
* Document and track customer interactions in the company's CRM system.
* Monitor account activity and identify opportunities for improved customer experience or process efficiency.
* Support sales initiatives by assisting with quotes, returns, and product availability checks.
* Maintain an up-to-date understanding of KMC Controls products, systems, and services.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
* A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field.
* Associate degree in Business Administration, Communications, or related field; or equivalent experience.
* Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment.
* Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
REASONING ABILITY
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
COMPUTER SKILLS
Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners.
KMC is dedicated to:
* Building automation solutions that are easy to purchase, install, and use
* Providing open, secure, and scalable systems
* Facilitating reductions of energy consumption and operating costs
* Increasing occupant comfort and productivity
Our Mission
Innovative and intuitive solutions; responsive and supportive people.
Our Vision
KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees.
Made in the USA
KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.
4:30 PM - 9:30 PM: Customer Service Representative (Part-Time)
Customer service agent job in Elkhart, IN
Shift Available: 4:30 PM - 9:30 PM
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling
Qualifications
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Auto-ApplyCustomer Service Representative
Customer service agent job in Elkhart, IN
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
* Process payments for cash account customers.
* Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
* Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
* High School Degree or Equivalent required
* Associates' Degree (U.S.)/College Diploma (Canada) preferred
* 2-4 years of relevant experience
* Solid interpersonal skills that allow one to work effectively in a diverse working environment
* Able to effectively communicate both verbally and in writing
* Able to work well under pressure
* Strong attention to detail
* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1
Auto-ApplyRepresentative, Customer Service - Skilled
Customer service agent job in Portage, MI
Job Description
Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Back-up to Customer Support team when needed
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
Accountable for all record-keeping as appropriate and in accordance with specifications.
Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Shift Label:
1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday
Shift Comments:
Hybrid after fully trained M-W in office Th & F WFH
Customer Service Rep II
Customer service agent job in Michigan City, IN
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Order Review and Processing
Receives and reviews customer purchase orders for accuracy and clarity.
Communicates with the customer directly if the order is unclear or if further detail is needed.
Enters orders via the order entry system with strong attention to detail and accuracy.
Assures that non-standard custom orders are submitted to the Commercial Order Department for entry.
Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known.
Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset.
Claims & General Customer Support
Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies.
Communicates and coordinates with all parties involved in resolution and closure of claims.
Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment.
Ability to learn product lines and assist with part identification.
Communication and Team Support
Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries.
Provides backup coverage to other CSR's as needed.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
2-3 years of previous customer service experience.
Background in a customer service manufacturing setting is a plus.
Previous call center experience strongly preferred.
Previous understanding of shipping and accounting processes a plus.
Preferred Experience, Knowledge, Skills, and Abilities
Must possess high-level written and verbal communications skills.
Must possess strong keyboarding skills, both alpha and numeric.
Excellent interpersonal skills displayed with both internal teams and external customers.
Experience in professional conflict resolution and de-escalation.
Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption.
Proficient in basic math skills as it relates to product pricing, discounts and adjustments.
Must be skilled in Microsoft Office applications: Outlook, Excel, and Word.
Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles.
Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus.
Education & Certifications
High school diploma or the equivalent is required.
Associate's or Bachelor's degree preferred.
Travel & Working Environment
Minimum travel may be required. Less than 5%.
Workplace is onsite in an office setting.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion
We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Customer Service Support Rep- Onsite
Customer service agent job in South Bend, IN
Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
* Act a liaison between Labcorp, the customer base and patients
* Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
* Speak with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquire, clarify, and confirm customer requirements and understanding of the solution
* Provide additional customer education and information as needed
* Qualify and establish inbound new customers requesting Labcorp's products and services
* Work in multiple databases to research complex issues and questions
* Notify clients of test results in a timely and accurate manner
* Review test forms for accuracy and report any discrepancies
* Participate in activities designed to improve customer satisfaction and business performance
* Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
* High School Diploma or GED equivalent required
* Associate's degree or higher is highly desired
* Previous experience in a customer service role
* Experience working in a contact center/call center environment is preferred
* Prior healthcare industry, such as a physician's office or a hospital highly is a plus
* Knowledge of Microsoft Office suite is required
* Experience with Salesforce.com and/or Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
* Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyCustomer Service Rep(05161) - 437 John Sims Pkwy
Customer service agent job in Valparaiso, IN
auburn-washburn
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional InformationAdditional Job DetailsPHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Care Specialist
Customer service agent job in Goshen, IN
Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.
Key Responsibilities:
* Respond to customer and dealer inquiries via phone and email in a timely and professional manner
* Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
* Troubleshoot product and system issues with clarity and patience
* Document customer interactions and solutions in the CRM system
* Guide customers through product features, warranties, and basic maintenance tips
* Follow up on support cases to ensure satisfaction and resolution
Qualifications:
* 2+ years of customer service experience (phone/email)
* Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
* Excellent communication and problem-solving skills
* Detail-oriented with a commitment to high-quality support
Preferred:
* Experience using CRM or customer support platforms preferred
* Experience in the RV, automotive, or outdoor recreation industries
What We Offer:
* Competitive pay
* Benefits package (health, dental, etc.)
* Supportive team environment
* Opportunities for growth in a fast-moving industry
* Training on RV systems and customer support tools
Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.
Field Service Dispatcher
Customer service agent job in Elkhart, IN
Job Details Elkhart Office - Elkhart, IN High School $19.00 - $24.00 Hourly NegligibleDescription
Overview: The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to maximize scheduling efficiency by dynamically re-routing and rescheduling work orders.
Reports to: Service Delivery Dispatch Center Manager
Job Status: Nonexempt
Responsibilities:
Responsible for overseeing daily scheduled work orders for installation and service technicians
Responsible for dynamic routing of installation and service technicians to improve productivity and efficiency
Proactively communicate with customers to reschedule work orders as necessary
Answer incoming calls related to scheduling from sales, care, and field service teams
Notify customers of technician arrival times outside of scheduled time-window
Coordinate and communicate scheduling of same-day installation and service work
Communicate same-day work order cancellations to the field service team
Reschedule jobs at customer request
Coordinate with customers and technicians to reschedule missed appointments
Manage the stand-by appointment queue
Work with field service managers to optimize scheduling lead times for installation and service work
Work with service and installation managers to optimize and fill field tech availability based on demand
Qualifications
3-5 years dispatch experience preferred
Ability to see a bigger picture regarding scheduling
Familiarity with field service software and tools preferred
Ability to work well under pressure
Extensive attention to detail
Excellent written and verbal communication skills
Excellent interpersonal skills
Ability to communicate quickly and effectively with customers and coworkers
Customer Service Representative(Account Management)
Customer service agent job in Portage, IN
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment makes you the perfect candidate to fill our open position. You will be based at our Portage, IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
Call Center Representative-Broadband Support
Customer service agent job in Portage, MI
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are looking for a professional and motivated individual to join our Broadband team as a Call Center Representative. Call Center Representatives provide customer service, technical troubleshooting and quality assurance for our residents. There are no outbound sales calls.
What are the responsibilities of a Call Center Representative?
Conducting oneself in a professional manner as a company representative, demonstrating sound judgment and conduct.
Following Fair Housing guidelines.
Additional duties as assigned by supervisor.
What are the role requirements?
Good team player, including demonstrated ability to foster a positive team environment.
Able to effectively and professionally communicate both orally and in writing, including over the phone.
Competent computer and Internet skills, especially Microsoft Office and email.
Proficient home networking skills and experience with associated software/hardware.
A familiarity with DISH Network is helpful, but will train the right individual.
Customer support or college experience is preferred.
Must have reliable transportation and valid driver's license.
What's in it for you?
Comprehensive benefits package, including 401(k) with company match
Generous paid time off programs
Competitive compensation plan
Employee referral program
Great work environment
Opportunities for advancement
Discounted apartment home
Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Customer Service Rep
Customer service agent job in La Porte, IN
We are currently looking for a Customer Service Rep / Inside Sales Support for 1st Shift, Monday - Friday, 7:30 am to 4:30 pm, to join our VALUES-based organization. In this role you will focus on: Responsibilities: * Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
* Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
* Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
* Maintain detailed records of interactions with the customers in an orderly manner
* Posting Orders
* Print Pick and Pack
* Invoicing
* Other duties, as assigned and requested by supervisor
Qualifications:
* Minimum of 1-2 years of customer service experience
* Prior wholesale lumber product experience, a bonus
* Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
* Medical, Dental, Vision given on the 1st of the month following 30 days of employment
* Company-Paid Life Insurance & Disability
* 401(k) with Company Match
* Company-Paid Time Off
* Paid Holidays & Floating Holidays
* PLUS ADDITIONAL PERKS!
Serving our communities:
We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
Care Coordinator
Customer service agent job in Eau Claire, MI
Job Details Eau Claire, MIDescription
InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.
Become part of a Migrant and Community Health Center, where you will:
Have a passionate purpose.
Do worthwhile work.
Make a difference in people's lives.
InterCare is searching for a part-time
(approximately 24-hours/week)
Care Coordinator to join our team at our Eau Claire Health Center. At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation with pay starting at $19.00/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.
At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.
InterCare NO LONGER requires employees to have the COVID vaccine
,
however, y
ou may receive a vaccine at no cost at any of our clinic locations.
Work Schedule:
Hours/Days TBD, with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!
Minimum Requirements
Possesses a high school diploma or equivalent.
Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum within 6 months.
BCLS certification within 90 days.
Primary Accountability
Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Care Coordinator works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns.
Description of Primary Duties & Responsibilities
Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs.
Identifies social determinant of health needs of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns
Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff.
Appropriately provides referrals for services to community agencies and patient advocacy.
Provides care coordination, coaching and health education through ongoing follow up, basic motivational interviewing and goal setting with patients and families.
Assists to reduce the stigma and barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers.
Conducts consistent follow-up with patients via phone calls, home visits, and visits to other settings where patients may be located.
Assists the care managers to ensure patients understand their care plans and instructions.
Qualifications
Professional and Technical Knowledge
Possesses skills in motivation, self-direction, and punctuality along with the ability to work well as part of a team and keep team members updated on current project developments.
Basic to intermediate level skills in Microsoft Office Suite.
Ability to present educational information to patients one-on-one or in group settings.
Knowledge of medical terminology preferred.
Communication Skills
Possesses a professional and complex concepts in a clear effective manner.
Possesses excellent cross cultural communication skills.
Physical Demands
Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:
Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs.
Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)
Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.
Customer Service Technician
Customer service agent job in Syracuse, IN
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
* Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
* Performing maintenance and repair on outside plant facilities
* Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
* Observing all safety rules and regulations
* Assisting other technical personnel in the performance of their duties when requested
* Actively supporting sales and marketing related activities
* Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE
* High School diploma or equivalent experience
* Ability to distinguish colors on facilities
* Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
* Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
* Basic computer skills including MS Office applications
* Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
* Ability to work aloft (e.g. ladder)
* Ability to work outside in all weather conditions and at various hours of the day/night
* A valid driver's license and satisfactory driving record
* Positive and professional appearance and demeanor when communicating the company's products and services to our customers
* Accountability/dependability (on time and on load when scheduled and serve on call as needed)
* Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
* Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
* Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
* Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
* Prior experience as a customer facing telecom operations technician
* Basic electricity training/certification or documented equivalent work experience
* ADSL installation/repair experience (self/full installs)
* A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
* Brightspeed's Privacy Notice for California Residents
* Brightspeed's Privacy Notice
Call Center Representative
Customer service agent job in Paw Paw, MI
Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.
What you will be doing
Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
Gather all pertinent demographic information with accuracy
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
Assure we have received referrals as necessary by doctor or insurance
Triage calls properly to assure location and doctor are compliant with the patients' symptoms
Act as a liaison between patients, guests, back office staff and providers
Perform other duties as assigned
What you know Required
High school diploma or equivalent
One (1) or more years of office experience or customer service experience
Excellent computer and verbal communication skills
Desired
Healthcare experience
Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
Able to multi-task and meet deadlines
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
2025 Customer Success Representative
Customer service agent job in New Paris, IN
As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
Respond promptly to customer inquiries via phone, email, or CRM system.
Provide product information, pricing, and order status updates.
Collaborate with production, shipping, and technical support teams to resolve customer issues.
Document and track customer interactions in the company's CRM system.
Monitor account activity and identify opportunities for improved customer experience or process efficiency.
Support sales initiatives by assisting with quotes, returns, and product availability checks.
Maintain an up-to-date understanding of KMC Controls products, systems, and services.
Customer Service Support Rep- Onsite
Customer service agent job in South Bend, IN
Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Associate's degree or higher is highly desired
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
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