This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you'll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.
Responsibilities:
* Connect with customers to provide solutions for product, service and billing inquiries.
* Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
* Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
* Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
* Follow up with customers in a timely manner when necessary.
* Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
* Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
* Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
* Maintain strong knowledge of Midco products and services.
* Provide feedback and suggest improvements for internal and customer-facing tools and systems.
* Participate in training to develop and broaden skill sets and support customer demand.
* Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers
* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
* Maintain reliable and predictable attendance as required by the position.
* Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
* High school diploma or equivalent (GED).
* Basic typing, email and computer skills.
* Proficient at using technology including the internet and applications.
* Exceptional communication skills, both verbal and written.
* Ability to adapt and excel in a fast-paced work environment.
Preferred Qualifications:
* Previous experience in a customer-service environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment:
* Inbound and outbound call center environment, wearing a headset.
* Extremely time sensitive to meet customer demand.
* May be required to work in excess of 40 hours per week.
* Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
Physical Demands:
* Heavy keyboard/mouse usage required with repetitive movements.
* Must remain at your workstation for long periods of time.
Mental Demands:
* Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
* Proficiency in understanding problems and collaborating with others to find alternative solutions.
* Clearly articulate instructions and expectations.
* Skilled in focusing on the issue at hand without reacting emotionally.
* Ability to de-escalate conflicts effectively.
* Maintain availability and composure during periods of continuous, high interaction volume.
* Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
$21k-31k yearly est. 2d ago
Customer Service & Food Production
Dee Jay's QSR Inc.-KFC
Customer service agent job in Sioux Falls, SD
Job Description
KFC Team Member (CustomerService & Food Production)
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Scholarship opportunities
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Employee meal discount program
Career advancement and professional development opportunities
Medical benefits
Health and Wellness programs
PERKS! Discounts on various offers
Next Day pay available
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements:
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
$33k-56k yearly est. 11d ago
Parent Engagement Specialist
St. Francis Indian School AKA Sicangu Oyate Ho 3.4
Customer service agent job in Saint Francis, SD
Parent Engagement Specialist
Supervisor: Federal Programs Director
Qualifications:
Preferred Bachelor's degree in Social Work, Education, Communications, or a related field; or equivalent experience.
Experience working with families, children, and community organizations.
Knowledge of educational systems and the challenges faced by diverse families, including those experiencing homelessness.
Strong interpersonal and communication skills, with the ability to engage effectively with parents and staff.
Proficiency in data management and reporting, including familiarity with relevant software and tools.
Bilingual in Lakota skills are a plus.
Overview:
The Parent Engagement Specialist plays a crucial role in fostering positive relationships between the school and parents, ensuring that all parents have a voice in the educational process. This position is responsible for setting up and coordinating parent meetings, tracking engagement efforts, verifying homelessness status among families, and compiling data to report on program statistics. The ideal candidate will be a skilled communicator, a compassionate advocate for families, and a detail-oriented organizer.
Key Responsibilities:
1. Parent Meetings Coordination:
- Organize and schedule regular parent meetings, workshops, and community events.
- Develop agendas in collaboration with school administration and educational staff.
- Facilitate meetings to encourage parent participation and feedback.
- Maintain communication with parents regarding meeting dates, topics, and outcomes.
2. Parent Engagement Tracking:
- Implement systems to track parent engagement and involvement in school activities and programs.
- Regularly assess and analyze engagement data to identify areas for improvement.
- Work collaboratively with staff to increase parent participation and support.
3. Verification of Homelessness Status:
- Collaborate with families to verify homelessness status in accordance with federal and state guidelines.
- Provide resources and support to families experiencing homelessness, connecting them with appropriate services.
- Maintain accurate and confidential records of families' homelessness status and related services provided.
4. Data Compilation and Reporting:
- Compile and analyze data on program statistics, including parent engagement metrics, attendance at meetings, and effectiveness of outreach efforts.
- Prepare regular reports and presentations for school administration and stakeholders, showcasing findings and recommendations.
- Collaborate with relevant staff to ensure data integrity and compliance with accreditation or grant requirements.
5. Supportive Role
- Coordinates activities with other school programs, tribal programs, and community organizations to ensure that parents are aware of support services.
- Facilitate communication between parents and school staff, advocating for parents' needs and concerns.
- Promote a positive school culture that values and respects the role of families in the educational process.
6. Additional Responsibilities:
- Attend professional development workshops to enhance advocacy and engagement skills.
- Participate in school committees related to community outreach, parent involvement, and student support.
- Perform other duties as assigned by the school administration.
Position will be evaluated as per school policies.
$49k-55k yearly est. 60d+ ago
Customer Service Representative I
The Goal Family of Companies 4.3
Customer service agent job in Sioux Falls, SD
The CustomerService Representative I role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed.
Responsibilities:
Perform responsibilities following standard operating procedures to meet or exceed documented service level goals
Have a high degree of awareness and understanding of information security
Answer inbound calls and reach first touch resolution on borrower questions or issues
Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance
Respond to customer emails and mail
Record customer interactions, open/close activities in system of record
Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed
Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards
Essential Functions:
Regular and punctual attendance
Answer customer inquiries
Adhere to policies and procedures
Complaint resolution that aligns with Goal's core values
Customer retention and relationship building
Documentation and data entry
Work Environment and Physical Demands:
Ability to stand / sit for extended hours of time
Ability to remain at workstation for long periods of time
Ability to work in an environment with a moderate to loud noise level
Heavy keyboard/mouse usage required with repetitive movements
Basic Minimum Requirements:
2+ years call center customerservice or retail customerservice position
Proficiency in Microsoft Outlook, Word, and Excel
Workflow management experience
Ability to follow documented Best Practices and Standard Operating Procedures
Ability to communicate in a clear, concise, and professional manner
Ability to prioritize, be organized, and manage time effectively to meet service level goals
Bonus points if you have:
Consumer finance or student loan experience
An eagerness to learn and grow your leadership skills
A drive to succeed, a sense of urgency, and a passion for your work
An all-around team player attitude
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Requirements:
$30k-36k yearly est. 6d ago
Customer Service Representative
Twin City Fan Companies 4.2
Customer service agent job in Brookings, SD
KEY RESPONSIBILITIES:
Assist TCF outside sales representatives via phone and Jira tickets with scheduling, status updates, drawing status, expedite requests, shipping information, tracking, delivery, billing, freight issues or shortages, etc.
Work with operations and internal sales on order and shipping expedite requests from outside sales reps and customers.
Provide bill of lading (BOL), packing slips, delivery receipts, balance reports, commercial invoices and customs documents as requested by outside sales reps, customers or freight carriers.
Follow up with purchasing on purchase requisitions (PO) for drop ship orders. This includes order status and tracking.
With assistance, provide specs and cut sheets for purchased parts to customers
Work with Representatives to manage damaged or late Customer Supplied Parts
Process basic no charge warranty issues or sales concessions for replacement components or products that are missing or wrong. (customer complaint process)
With guidance, issue return material authorizations (RMA) for wrong parts, returns, rework, and freight claims
Work with outside sales reps, customers, logistics department, manufacturing and freight carriers on lost, mixed up, freight damaged shipments to foster a positive customer experience
Develop a strong understanding of TCFC products
Collaborate with Sales Coordinators and sales teams to ensure the customer's needs are met
Live, Act, and Behave by TCF Core Values
All other duties as assigned.
Qualifications:
Associates degree preferred or related experience.
1+ years of relevant experience in customerservice
Proficient computer skills, especially Microsoft Office applications
Ability to learn software systems, sales processes, and product line
Ability to manage multiple tasks simultaneousl
Excellent organizational skills and attention to detail.
A resourceful, driven and resilient approach.
Ability to thrive in a fast-paced environment.
Excellent written and verbal communication skills
Possess the capability to engage with customers, co-workers, and vendors in a respectful manner.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Standard office environment
Ability to occasionally lift up to 20 pounds
Ability to occasionally climb, balance, stoop, kneel, reach
Ability to work extended hours
As a CustomerService Representative you will be offered pay of $18.00-$21.00 dependent on experience. You will also be eligible for an annual discretionary bonus tied to overall performance of the organization.
At Twin City Fan we want our employees to achieve their personal best and strive to offer programs that support our employees and their families. We offer a full benefits package including medical, dental, vision, life insurance, 401K plan with employer match, as well as short/long term disability. Employees also have access to benefits such as employee assistance programs, education reimbursement, paid vacation, holiday pay, and volunteer time. Other exciting benefits TCF offers include a homeownership savings program, pet insurance, and more!
$31k-37k yearly est. 19d ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Customer service agent job in Watertown, SD
Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative at our Watertown, SDservice center. In this role, you'll provide professional and timely support to our sales team and customers.
As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill - and that's where you come in.
Why join AIT?
In addition to competitive hourly pay, bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A lasting career - career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work/life balance
Team oriented company culture
What you'll do:
In our fast-paced team environment, you will partner with our customers and outside sales team to find products and services, solve customer needs, and build ongoing positive business relationships.
Solve customer inquiries, prepare quotes, process/expedite orders & returns
Source parts from suppliers nationwide
Assist in generating sales by upselling, adding on, & educating customers
Help in the stockroom & deliver orders to customers as needed
Qualifications & Skills:
1+ year customerservice, inside sales, mechanical or maintenance experience required. Industrial distribution or parts counter environment preferred
High school diploma, GED or equivalent required
Must be able to lift up to 50 lbs.
Mechanical aptitude & attention to detail
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-AV1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$41k-53k yearly est. Auto-Apply 46d ago
Ramp/passenger Services Agent
WFS
Customer service agent job in South Dakota
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The part-time Airline ServicesAgent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customerservice skills to ensure smooth and efficient airport operations.
Responsibilities
Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members for smooth operations
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Maintain cleanliness and organization of the ramp area, adhering to safety protocols
Complete required flight paperwork, including weight and balance reports
Assist with emergency situations, such as equipment failures or medical incidents
Work in various weather conditions, including extreme heat, cold, and rain
Follow all airport safety and security regulations and report any safety hazards
Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Minimum Requirements
High school diploma or GED equivalent
Hold a valid driver's license and maintain through out employment
At least 1 year of experience in customerservice or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write the English language
**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**
Preferred Skills
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced, high-pressure environment
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem-solving abilities
Physical Requirements/Working Conditions
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Flight benefits and paid training!!!!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
$21k-26k yearly est. 44d ago
Customer Service - Ag Support
Sioux Nation Ag Center
Customer service agent job in Sioux Falls, SD
General Description: This person will be part of a small team of Ag sales staff providing customerservice at the front counter and over the phone during business hours. Applicants should be personable and have the ability to prioritize customerservice. Experience in the animal health industry with products, feed, nutrition and procedures, particularly with cattle, is preferred. In addition, ideal candidates will be proficient with computers and various technologies or be willing and able to learn. General knowledge of the industry and locations a plus.
Responsibilities:
Answer customer questions regarding products and services provided by Sioux Nation
Pull and pack customer orders, including feed orders if applicable
Inventory counting and management of expired inventory
Assisting Field Marketers with inventory questions
Maintaining customer records for order processing and account management
Partnering with Inside Sales and Warehouse team on shipping and receiving needs
Working alongside sales, vendors and marketing to upsell or cross sell products
Communicate effectively with locations and management about inventory needs
Other duties as assigned
Requirements:
Previous experience in the animal health industry preferred, but not required.
Must have basic office and customerservice skills
Willing to follow direction and be part of a team
May be required to pass pre-employment physical as position requires bending, stooping, standing for hours, pulling and lifting up to 50lbs. List not all inclusive.
We want you to join us in our mission to help livestock producers reach their full potential and achieve success in their operations. Together, we can make a meaningful impact and help create a more sustainable and profitable future for the livestock industry.
$28k-36k yearly est. 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service agent job in Sioux Falls, SD
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-31k yearly est. 4d ago
Captain - Customer Service
Daveandbusters
Customer service agent job in Sioux Falls, SD
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $11.2 - $13 per hour
Salary Range:
11.2
-
13
We are an equal opportunity employer and participate in E-Verify in states where required.
$11.2-13 hourly Auto-Apply 60d+ ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service agent job in Sioux Falls, SD
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Sioux Falls area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
Monday to Friday
Driver's License (Required)
$34k-46k yearly est. 60d+ ago
Customer Service Representative- Sioux Falls (Full Time)
Cortrust Bank 4.4
Customer service agent job in Sioux Falls, SD
CORTRUST BANKThe mission of this bank is to profitably deliver high quality customerservice that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.
CorTrust Bank is seeking a Full Time CustomerService Representative in our Sioux Falls community!
It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment.
Summary: The CustomerService Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties.
Key areas of responsibility:
Customerservice:
Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
Teller transactions & cash handling:
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more.
Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs.
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
Administrative & compliance:
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions.
Process reports, run proof work, and complete general ledger maintenance and reconciliation.
Other duties as assigned.
Key competencies:
The ideal candidate for CustomerService Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.
CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$29k-34k yearly est. Auto-Apply 41d ago
Bilingual Call Center Agent (Spanish)
Vervent
Customer service agent job in Sioux Falls, SD
Full-time Description
Vervent is looking for people with six (6) months of collection/customerservice experience in a call center environment!
WHERE: Vervent - 2700 S Lorraine Place, Sioux Falls, SD 57106
WHY: You need a job & we're hiring!
WHEN: Start date: TBD
PAY: $19.50-$21.50/hour - this position is eligible for monthly incentives in addition to base pay!
BENEFITS: Full benefits offered - Medical, Dental, Vision, 401k - More details below!
SCHEDULE: Multiple schedules offered
Details:
The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customerservice experience to our borrowers and clients.
Why Vervent? Company Perks:
Medical, FSA & HSA, Dental, Vision + More!
401k - 100% vested once you start contributing. Generous company match!
Regular employee health, wellness & engagement activities!
Pet Insurance, because fur babies are important to us too!
About Vervent:
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com .
If you're interested in reviewing the full , continue reading below…
Primary Responsibilities:
Meet and surpass key performance indicators as specified by Management.
Provide an exceptional customer experience within all communication channels.
Knowledge and adherence to specific guidelines by portfolio.
Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
Properly follow up on all assigned tasks as needed.
Process all transactions and communications accurately.
Protect consumer data in all communications.
Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
Promote good working relations with all other internal and external teams.
Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.
#LI-Onsite
Requirements
High School Diploma or equivalent required.
Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
Six (6) months of collection/customerservice experience in a call center environment.
Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
Exceptional customerservice skills, good communication, and organization skills.
Able to handle diverse duties and changing processes/deadlines.
Ability to work in a fast-paced environment.
Ability to work in teams.
Additional Vervent Details:
Founded in 1986, purchased by current CEO, David Johnson, in 2008
Privately owned by Stone Point Capital, Vervent Management and other passive investors
1,500 Employees
Lines of Business:
Primary Servicing - Loan, Credit Card, and Lease Servicing
Capital Markets Services - Backup Servicing, Verifications, Structured Settlements, eVault, etc.
Credit Card Programs - Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks
To learn more, please visit Vervent.com.
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary:
The pay range for this role is $19.50 to $21.50 per hour.
$19.5-21.5 hourly 26d ago
CSR / Agent
James Insurance Agency 3.9
Customer service agent job in Mitchell, SD
CustomerService Rep - Strong data entry skills required. Other job requirements: Answering phone, filing, taking payments, filing claims, taking info and entering it into the system for quotes and policy changes. This job could become full time in the very near future. We can also offer hourly + commission if you are licensed. Compensation: $11.00 - $12.00 per hour
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals!
Trusted Choice Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
Each agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of that agency. All inquiries about employment at an agency should be made directly to the location, and not to Big I Indiana.
$11-12 hourly Auto-Apply 60d+ ago
Customer Service Representative
Hom Furniture 4.4
Customer service agent job in Sioux Falls, SD
Part-time Description
Pay
$16-$18
Responsibilities
The CustomerService Representative is tasked with providing excellent customerservice for HOM Furniture's customers. Necessary tasks include:
Answering phones to either direct callers to the proper department or to answer any questions they may have.
Finalizing orders, taking payments, and scheduling deliveries and pickups.
Processing returns and processing initial paperwork for warranty claims.
Making changes and cancellations to orders when appropriate.
Updating customers on changes to their order status.
Processing finance applications.
The CustomerService Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
Processes sales for accessories and other small purchases.
Occasionally, the CustomerService Representative works the sales floor following HOM Furniture's proven sales methods.
Other duties as assigned.
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customerservice experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
$26k-31k yearly est. 60d+ ago
Call Center Training Specialist
Monument Health Rapid City Hospital
Customer service agent job in Rapid City, SD
Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.41 - $28.01
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
Design and deliver new hire training and ongoing development programs for call center staff.
Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
Conduct quality audits of calls and provide coaching to improve performance.
Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
Track performance metrics and adjust training programs to address gaps.
Collaborate with supervisors and managers to align training with organizational goals.
Support staff motivation and professional growth through mentoring and feedback.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
15 Corporate Services Division
Make a difference.
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$22.4-28 hourly Auto-Apply 10d ago
Call Center Training Specialist
Monumenthealth
Customer service agent job in Rapid City, SD
Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.41 - $28.01
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
Design and deliver new hire training and ongoing development programs for call center staff.
Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
Conduct quality audits of calls and provide coaching to improve performance.
Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
Track performance metrics and adjust training programs to address gaps.
Collaborate with supervisors and managers to align training with organizational goals.
Support staff motivation and professional growth through mentoring and feedback.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
15 Corporate Services Division
Make a difference.
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$22.4-28 hourly Auto-Apply 12d ago
Test Content Services Specialist
Psi Services 4.5
Customer service agent job in Pierre, SD
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 11d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service agent job in Rapid City, SD
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00