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Customer Service Agent Jobs in South Dakota

- 301 Jobs
  • Consumer Lender: Digital Services

    Levo Federal Credit Union 3.9company rating

    Customer Service Agent Job In Canton, SD

    You're there for the new checking account. You're there for the first car, wedding planning, dream vacations - all of life's adventures and milestones. As the expert in our products and services, you connect our members to the products and services that fit their goals. In this role, your primary responsibilities will include assisting our members over the phone and through other digital services on their accounts, loan applications, decisioning loans, and working with members to expand their product base and provide relevant solutions. Your days always look different, so flexibility and time management are essential. After one year, you'll know you were successful if: Your ability to interview and evaluate the needs of our potential and current members helps them meet their goals. You've used your knowledge base to exercise independent judgment while accurately approving loans and accounts within established guidelines. You make sound, confident decisions and possess proven sales skills. You can read and understand credit reports and credit union policies and procedures. Being part of Levo means being part of an organization where people matter-not just their money. What we do every day makes a difference in the lives of others and the community we love: We offer financial tools and services that fit modern life, provide expert advice, and listen and help members chart their next steps. The best thing an employer can do is to give you the support you need to succeed. Working for Levo allows you to develop personally, professionally, and financially in an inviting, friendly, and fun environment. Excellent benefits include health, vision, dental, paid time off, paid holidays and great daytime hours, a pension plan, a 401(k) option, volunteer hours, and many more! Your starting hourly salary is based upon previous experience and will range from $19.50 to $23.50 per hour, plus an incentive. Weekday hours range from 7:15 am-6:15 pm M-F w/ rotating Saturdays 8:45 am-12:15 pm. Primarily responsible for serving our members through our electronic branch services - online, phone, and ITMs. Requirements A qualified candidate will have an associate degree (A. A.) or equivalent from a two-year college or technical school; two to three years of related lending and underwriting experience and/or training; or an equivalent combination of education and experience. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Salary Description $19.50 to $28.00, plus incentive
    $19.5-23.5 hourly 8d ago
  • Bilingual Customer Service Representative

    The Goal Family of Companies 4.3company rating

    Customer Service Agent Job In Sioux Falls, SD

    At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment. If these values resonate with you, we encourage you to apply for one of our Bilingual Customer Service Representatives in Sioux Falls, SD. Full Time Shifts: Monday-Friday 10:30am-7pm* *Mon - Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours! Part Time Shift: Monday-Friday 1-5pm CSR I Pay Range: $15-$18 + up to $450/month bonus CSR II Pay Range: $18-$20 + up to $500/month bonus Bilingual Pay: additional $2/hour Enjoy our perks like: Free snacks in the office 14 paid holidays every year The best work culture you've ever known! Full timers also enjoy: 3-week vacation accrual 401(k) + company match up to 4% Medical, dental, and vision coverage Annual HSA contribution of $1,650 Life insurance, disability, and critical illness Tuition reimbursement program Paid Parental Leave $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day Community funds, wellness funds, and more Job Description: The Bilingual Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed. Responsibilities: Perform responsibilities following standard operating procedures to meet or exceed documented service level goals Have a high degree of awareness and understanding of information security Answer inbound calls and reach first touch resolution on borrower questions or issues Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance Respond to customer emails and mail Record customer interactions, open/close activities in system of record Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards Essential Functions: Regular and punctual attendance Answer customer inquiries Adhere to policies and procedures Complaint resolution that aligns with Goal's core values Customer retention and relationship building Documentation and data entry Work Environment and Physical Demands: Ability to stand / sit for extended hours of time Ability to remain at workstation for long periods of time Ability to work in an environment with a moderate to loud noise level Heavy keyboard/mouse usage required with repetitive movements Basic Minimum Requirements: Speak fluent English and Spanish (a fluency test will be administered) 2+ years call center customer service or retail customer service position Proficiency in Microsoft Outlook, Word, and Excel Workflow management experience Ability to follow documented Best Practices and Standard Operating Procedures Ability to communicate in a clear, concise, and professional manner Ability to prioritize, be organized, and manage time effectively to meet service level goals Bonus points if you have: Consumer finance or student loan experience An eagerness to learn and grow your leadership skills A drive to succeed, a sense of urgency, and a passion for your work An all-around team player attitude Learn more about our benefits by viewing our 2025 Employee Benefits Brochure. Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
    $18-20 hourly 9d ago
  • Inbound Customer Service Agent - Consumer Relations (Remote)

    GE Appliances 4.8company rating

    Customer Service Agent Job In Rapid City, SD

    At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. Benefits & Perks: Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities Position Inbound Customer Service Agent - Consumer Relations (Remote) Location USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD How You'll Create Possibilities As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! * We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly. * Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). * After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: * Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. * Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. * Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. * Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. * Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. * Complete consumer reviews for satisfaction before case closure. * Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies What You'll Bring to Our Team Position Requirements * High School Diploma or GED * Minimum of 1-year Call-Center experience * Minimum of 2-years Escalated Customer Service experience * Ability to communicate effectively in English is a requirement * Excellent written & verbal skills * Moderate to advanced computer skills; navigating multiple online applications * Exceptional organizational skills; ability to effectively multi-task * Ability to handle high-volume calls while simultaneously handling multiple online applications * Previous experience working from home (preferred) Soft Skills * Passion for helping customers and problem-solving * Flexible with the ability to take direction from management yet work independently to achieve goals * Active listening skills and the ability to ask questions * Conflict resolution skills; negotiation skills; and time management skills * Flexibility, being the ability to adapt to change. Critical thinking skills * Desire to work in a team environment towards common goals * Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment * Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. * A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues * Internet Speed Requirements: * Ping 50 Mbps or lower * Download 50 Mbps or higher * Upload 15 Mbps or higher Our Culture At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
    $17 hourly 27d ago
  • Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

    Advanced Services 4.5company rating

    Customer Service Agent Job In Rapid City, SD

    At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. Benefits & Perks: Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities PositionBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) LocationUSA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDHow You'll Create Possibilities As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! We offer a base rate of $17.85/hour+ incentives based on your quality scores - paid weekly. Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. Complete consumer reviews for satisfaction before case closure. Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies What You'll Bring to Our TeamPosition Requirements Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form High School Diploma or GED Minimum of 1-year Call-Center experience Minimum of 2-years Escalated Customer Service experience Ability to communicate effectively in English is a requirement Excellent written & verbal skills Moderate to advanced computer skills; navigating multiple online applications Exceptional organizational skills; ability to effectively multi-task Ability to handle high-volume calls while simultaneously handling multiple online applications Previous experience working from home (preferred) Soft Skills Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to achieve goals Active listening skills and the ability to ask questions Conflict resolution skills; negotiation skills; and time management skills Flexibility, being the ability to adapt to change. Critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues Internet Speed Requirements: Ping 50 Mbps or lower Download 50 Mbps or higher Upload 15 Mbps or higher Our Culture At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
    $17.9 hourly 27d ago
  • Associate Customer Service Representative Everyday Banking

    Wells Fargo 4.6company rating

    Customer Service Agent Job In Sioux Falls, SD

    **About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking.** CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Escalate questions and issues to more senior employees **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted **Training Schedule:** + You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. + Training class starts on 2/24 OR 4/7 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open Monday through Saturday 7:00am - 7:00pm. Your regular work schedule will be based on business need. **Compensation:** + Starting rate $20.00 per hour **Posting Location(s):** + 3201 N 4th Ave, Sioux Falls SD 57104 @RWF22 **Posting End Date:** 27 Feb 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-432685
    $20 hourly 14d ago
  • Licensed Life and Health Call Center Representative

    Onemci

    Customer Service Agent Job In South Dakota

    Job Title: Licensed Life and Health Call Center Representative Job Type: Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management. Participate in ongoing training and professional development to maintain licensure and improve skills. STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed). Two 21” monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process. CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
    $25k-33k yearly est. 54d ago
  • Customer Service Advisor Trainee- InsuraMatch

    Travelers Insurance Company 4.4company rating

    Customer Service Agent Job In Pierre, SD

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Service **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $36,300.00 - $60,000.00 **Target Openings** 1 **What Is the Opportunity?** Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time. Classroom Training Schedule: 9AM - 5:30PM EST. Monday - Friday for first 4 weeks of employment Post Training Schedule: 11:30AM - 8:00PM EST with rotating remote Saturdays 9AM - 5:30PM EST (every 4th Saturday) Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Customer Service Advisor will: -Assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. -Responds to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. -Handles a high volume of inbound calls. -Processes policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. -Exercises good judgment, flexibility and friendliness in their interactions. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others. **What Will You Do?** + Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts. + Learns how to deliver first call resolution to make it easy for the customer. + Learns how to respond to customer/agent requests for quotes or changes to existing policies. + Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance. + Learn how to ensure current and complete documentation of all account notes. + Upon completion of training, this role will: + Assist customers with simple intent calls. + Accurately enter and update policy information into the various processing systems and handle phone inquiries. + Develop and foster Agent/Company Relationships. + Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. + Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time. + Resident Property and Casualty or Personal Lines Insurance License preferred. + A Bachelor's degree from an accredited four-year college or university is a plus. + Prior insurance and/or call center experience preferred. + Previous customer service experience preferred. + High energy and motivation to follow up and take ownership. + Flexibility and ability to work under pressure. + Excellent communication, organization, and interpersonal skills. + Willingness and ability to learn new functions within the Customer Solutions Center. **What is a Must Have?** + High school diploma or GED required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $36.3k-60k yearly 13d ago
  • Customer Service

    Dimock Dairy

    Customer Service Agent Job In Dimock, SD

    Dimock Cheese is looking for individuals to add to our store employee team. We are looking for someone that is clean in appearance and reliable. Must have a good attitude and work ethic and help maintain a fun and productive work environment. Since opening our doors in 1931, we continue to take great pride in producing premium quality cheeses for our customers. The hired individual must provide outstanding customer service, operate cash register, handle transactions accurately, keep our store clean, stock shelves, cut and slice cheese and gather customer orders. Must have the ability to lift 40-50 pounds, and must work well with other employees in a fast-paced environment. The individual MUST BE 21 YEARS OR OLDER and be willing to work 2-4 days a week and 1-2 Saturdays a month. Shift hours will vary. Can expect hours from 7:45AM-4PM or 10AM-7PM Monday-Friday, and Saturdays 7:45AM-4PM.
    $23k-29k yearly est. 60d+ ago
  • Customer Service/Service Advisor

    Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska

    Customer Service Agent Job In Sioux Falls, SD

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $27k-33k yearly est. 15d ago
  • Customer Service Representative- Sioux Falls (Full Time)

    Cortrust Bank 4.4company rating

    Customer Service Agent Job In Sioux Falls, SD

    CORTRUST BANK The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking a Full Time Customer Service Representative in our Sioux Falls community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment. Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. Key areas of responsibility: Customer service: Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies. Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries. Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible. Teller transactions & cash handling: Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more. Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs. Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels. Administrative & compliance: Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality. Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions. Process reports, run proof work, and complete general ledger maintenance and reconciliation. Other duties as assigned. Key competencies: The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations. CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $29k-34k yearly est. 57d ago
  • Insurance Customer Service Agent

    Dacotah Bank 3.6company rating

    Customer Service Agent Job In Lemmon, SD

    Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others. Essential Functions Provide prompt and courteous customer service Assist customers with policy changes Identify customer needs and propose appropriate products and services Consistent utilization of technologies Maintain agency management system Provide support to team members to reach agency performance goals Maintain a strong and positive work ethic and total commitment to success daily Participate in educational opportunities to stay informed of industry developments Perform other duties as assigned Education & Experience Insurance or Other Business-Related Experience Current Property & Casualty Insurance License, or willingness to obtain within 90 days A commitment to professional and ethical behavior Effective verbal and written communication skills; communication proficiency Demonstrated ability to use tact, diplomacy, and professionalism when working with customers and co-workers High importance placed on excellent customer service A self-starter, one who is highly motivated Detail-oriented, thorough with a focus on accuracy Aptitude and willingness to learn various software applications relevant to this position We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including: Health Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage Dental Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage Health Savings Account Life Insurance for the employee and family Paid Vacation and Sick Time Retirement Plan Options Additional Perks and Benefits
    $29k-32k yearly est. 60d+ ago
  • CSR / Agent

    James Insurance Agency 3.9company rating

    Customer Service Agent Job In Mitchell, SD

    Customer Service Rep - Strong data entry skills required. Other job requirements: Answering phone, filing, taking payments, filing claims, taking info and entering it into the system for quotes and policy changes. This job could become full time in the very near future. We can also offer hourly + commission if you are licensed. Compensation: $11.00 - $12.00 per hour YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals! Trusted Choice Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. Each agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of that agency. All inquiries about employment at an agency should be made directly to the location, and not to Big I Indiana.
    $11-12 hourly 26d ago
  • Part-Time Inbound Call Center Representative (Sioux Falls, SD)

    Billion Automotive

    Customer Service Agent Job In Sioux Falls, SD

    Job Details Sioux Falls - Sioux Falls, SD Part Time Automotive WHO should apply? We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments. Your typical work week includes: -Monitoring and answering inbound phone calls. -Gather information & rout calls to the correct department. -Update customer changes in the database. -Provide administrative assistance as needed. -Attend training sessions and meetings as required. -Follow all company policies and procedures. WHAT we need from you: -Strong verbal and written communication skills with the ability to influence. -Demonstrate the ability to listen and learn while retaining information quickly. -Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision. -Task orientated, detail driven, and self-motivated. -Ability to think quickly and identify and resolve customer questions or concerns. -Exceptional organizational skills. HOW we will know you are the "ONE": -Incredible Customer Service skills -Computer skills -Call Center Experience -Automotive Industry Experience BENEFITS TO YOU: We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.
    $25k-33k yearly est. 22d ago
  • Part-Time Inbound Call Center Representative (Sioux Falls, SD)

    Billion Kia of Missoula

    Customer Service Agent Job In Sioux Falls, SD

    Job Details Type Part Time Job Category Automotive WHO should apply? We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments. Your typical work week includes: -Monitoring and answering inbound phone calls. -Gather information & rout calls to the correct department. -Update customer changes in the database. -Provide administrative assistance as needed. -Attend training sessions and meetings as required. -Follow all company policies and procedures. WHAT we need from you: -Strong verbal and written communication skills with the ability to influence. -Demonstrate the ability to listen and learn while retaining information quickly. -Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision. -Task orientated, detail driven, and self-motivated. -Ability to think quickly and identify and resolve customer questions or concerns. -Exceptional organizational skills. HOW we will know you are the "ONE": -Incredible Customer Service skills -Computer skills -Call Center Experience -Automotive Industry Experience BENEFITS TO YOU: We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.
    $25k-33k yearly est. 27d ago
  • One Call Specialist I

    Lumen 3.4company rating

    Customer Service Agent Job In Pierre, SD

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts. **The Main Responsibilities** + Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. + Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. + Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed. **What We Look For in a Candidate** **Minimum:** + Ability to work 24/7/365 flexible hours as needed + Must be able to demonstrate knowledge and abilities. + One or a combination of any of the following: + Associates degree in a Networking, Business or related field + Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties. + Certification (e.g. A+) + Customer Service and/or Project Management + 2+ years of military experience in a technical or support specialty **Preferred:** + Ability to work in a team environment and communicate with customers in a professional manner + An accurate and methodical approach + Good problem-solving skills + The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment + Above average mathematical acumen + PC skills and be well versed in MS Windows and Office applications + Good communications skills and customer care skills + Attention to detail + Ability to plan your work and meet deadlines + Ability to work independently, as well as part of a team + Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $37,000 - $46,250 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $38,850 - $48,563 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $40,793 - $50,991 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336577 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. **Application Deadline** 02/19/2025
    $40.8k-51k yearly 8d ago
  • Service Scheduler/Dispatcher

    Frisbees 4.3company rating

    Customer Service Agent Job In Sioux Falls, SD

    Frisbees, Inc., an industry leader in HVAC, Plumbing, and Electrical since 1960, is looking to add a full-time Service Dispatcher. Responsibilities include scheduling and dispatching service technicians using telephone, computer software, and GPS technology. Also, there is managing paperwork and recording and maintaining information regarding customer requests, work performed, invoicing process, and other service information. The ideal candidate will have excellent communication and keyboarding skills and experience providing customer service to clients in person and over the phone. Prior experience with FieldEdge software is a plus! Frisbees, Inc. offers a great work environment, and an excellent wage and benefit package including paid holidays, paid vacation, group health insurance, group dental insurance, life insurance, disability insurance, and a 401(K) retirement plan with company match. If you want an opportunity to work with the leading mechanical contractor in the region, please apply in person or online at ****************************************** .Frisbees is a drug and alcohol-free workplace and an equal-opportunity employer.
    $29k-35k yearly est. 7d ago
  • Swine Care Technician

    Genus 3.8company rating

    Customer Service Agent Job In Mound City, SD

    PIC North America, a Genus Company, invites you to be part of something bigger. We are looking for passionate individuals to join us as Production Technicians at our locations in KY, MI, MN, & SD. If you're excited about contributing to the future of agriculture, working with animals, and being part of a global leader in swine genetics, this role is perfect for you. Help us transform the way the world nourishes itself by ensuring the health and care of our top-performing animals. The Production Technician is at the heart of PIC's operations, with a hands-on role in maintaining the highest standards of animal health and welfare on our farms. ___________ PIC North America, una compañía de Genus, te invita a formar parte de algo grande e importante. Estamos buscando técnicos de producción apasionantes para nuestras ubicaciones en KY, MI, MN, y SD. Si la oportunidad de contribuir al futuro agrícola, ser parte de un líder mundial en la genética porcina, y el trabajo con animales te emociona este puesto es perfecto para ti. Ayúdenos a transformar la manera en que el mundo se alimenta por medio de cuidar y monitorear la salud y el cuidado de nuestros mejores animales. El técnico de producción es un rol esencial para PIC que se trata de un puesto que implica el mantenimiento práctico a los niveles más altos de salud y bienestar de animales en nuestras granjas. You Will * Entry-level position with limited prior training or relevant work experience * Work as a team player by accomplishing daily department work requirements and farm goals * Daily animal husbandry tasks * Maintain accurate and timely production information and records as required * Assist in moving animals and maintaining efficient animal flows * Treat sick animals with a variety of pharmaceuticals by injection, oral application, and/or other methods as required * Assist with maintaining barn, including sanitizing and washing multiple areas on the farm using high pressure equipment, as well as office cleanliness and laundry duties * Flexibility with a willingness to change plans according to the direction of farm leadership * Adhere to the Company's animal care policies and procedures including: providing a physical environment that meets the animal's needs, providing access to adequate water and high quality feed, providing humane treatment of the animals, providing identification and appropriate treatment of animals in need of health care and following the guidelines for euthanasia * Read and understand the company's emergency notification process and how it applies to their specific worksite * Abide by all company policies, procedures and guidelines as directed by farm leadership, including but not limited to: * The Company's Safety Program, understanding all safety requirements of the job and performing the job in compliance with those safety requirements * The Company's bio-security protocols * All environmental laws and procedures as well as report all environmental issues immediately to supervisor ________________ * Puesto de nivel de entrada con capacitación previa limitada o experiencia laboral relevante * Trabaje como un jugador de equipo al cumplir con los requisitos diarios de trabajo del departamento y los objetivos de la granja * Tareas diarias de cría de animales * Mantenga información y registros de producción precisos y oportunos según sea necesario * Ayudar a mover animales y mantener flujos de animales eficientes * Tratar a los animales enfermos con una variedad de productos farmacéuticos por inyección, aplicación oral y / u otros métodos según sea necesario * Ayudar con el mantenimiento del establo, incluida la desinfección y el lavado de múltiples áreas en la granja utilizando equipos de alta presión, así como la limpieza de la oficina y las tareas de lavandería. * Flexibilidad con la voluntad de cambiar los planes de acuerdo con la dirección del liderazgo agrícola * Adherirse a las políticas y procedimientos de cuidado de animales de la Compañía, que incluyen: proporcionar un entorno físico que satisfaga las necesidades del animal, proporcionar acceso a agua adecuada y alimentos de alta calidad, proporcionar un trato humano a los animales, proporcionar identificación y tratamiento adecuado de los animales que necesitan atención médica y seguir las pautas para la eutanasia. * Lea y comprenda el proceso de notificación de emergencia de la empresa y cómo se aplica a su lugar de trabajo específico * Cumplir con todas las políticas, procedimientos y pautas de la compañía según lo indicado por el liderazgo de la granja, incluidos, entre otros: * El Programa de Seguridad de la Compañía, entendiendo todos los requisitos de seguridad del trabajo y realizando el trabajo de acuerdo con esos requisitos de seguridad * Los protocolos de bioseguridad de la compañía * Todas las leyes y procedimientos ambientales, así como informar todos los problemas ambientales inmediatamente al supervisor Requirements * Previous livestock handling, preferred * Ability to work both autonomously and within a team environment * Ability to follow instructions and deal with standardized situations * Ability to work in and maintain performance expectations in a fast-paced environment * Work requires attention to detail and ability to meet deadlines * Minimal, if any travel __________________ * Manejo previo del ganado, preferido * Capacidad para trabajar de forma autónoma y dentro de un entorno de equipo * Capacidad para seguir instrucciones y lidiar con situaciones estandarizadas * Capacidad para trabajar y mantener las expectativas de rendimiento en un entorno acelerado * El trabajo requiere atención al detalle y capacidad para cumplir con los plazos * Mínimo, si es que hay algún viaje Business Overview Genus strives to provide beef, dairy and pork producers with superior breeding stock to enable the production of affordable and nutritious animal protein for consumers. PIC is the swine division with a mission to pioneer animal genetic improvement to help nourish the world. PIC currently supplies over 70% of the world's top pork producers. We directly employ people in 18 countries worldwide and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement. ____________ Genus se esfuerza por proporcionar a los productores de carne de res, lácteos y cerdo un stock reproductor superior para permitir la producción de proteína animal asequible y nutritiva para los consumidores. PIC es la división porcina con la misión de ser pionero en la mejora genética animal para ayudar a nutrir almundo. PIC actualmente suministra más del 70% de los principales productores de carne de cerdo del mundo. Empleamos directamente a personas en 18 países de todo el mundo y nuestros productos están disponibles en más de 50 países de todo el mundo. Somos un equipo diverso, que va desde científicos hasta equipos de ventas, personal de producción y servicio al cliente, y todos estamos unidos por una pasión por producir carne de cerdo nutritiva y asequible y un compromiso con la mejora continua. Benefits Overview At Genus we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (employee time off). This position will have opportunity for growth. Equal Employment Opportunities Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations. Recruitment Fraud Warning Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at ***********************.
    $28k-34k yearly est. Easy Apply 15d ago
  • Associate Customer Service Representative Everyday Banking

    Wells Fargo 4.6company rating

    Customer Service Agent Job In Sioux Falls, SD

    About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Escalate questions and issues to more senior employees Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: * Must be able to attend full duration of required training period * This position is not eligible for Visa sponsorship * Ability to work additional hours as needed * Schedule may be eligible for a shift differential under the terms of the shift differential policy * Must work on-site at the location posted Training Schedule: * You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. * Training class starts on 2/24 OR 4/7 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. * We're open Monday through Saturday 7:00am - 7:00pm. Your regular work schedule will be based on business need. Compensation: * Starting rate $20.00 per hour Posting Location(s): * 3201 N 4th Ave, Sioux Falls SD 57104 @RWF22 Posting End Date: 27 Feb 2025 * Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $20 hourly 14d ago
  • Insurance Customer Service Agent

    Dacotah Bank 3.6company rating

    Customer Service Agent Job In Aberdeen, SD

    Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others. Essential Functions Provide prompt and courteous customer service Assist customers with policy changes Identify customer needs and propose appropriate products and services Consistent utilization of technologies Maintain agency management system Provide support to team members to reach agency performance goals Maintain a strong and positive work ethic and total commitment to success daily Participate in educational opportunities to stay informed of industry developments Perform other duties as assigned Education & Experience Insurance or Other Business-Related Experience Current Property & Casualty Insurance License, or willingness to obtain within 90 days A commitment to professional and ethical behavior Effective verbal and written communication skills; communication proficiency Demonstrated ability to use tact, diplomacy, and professionalism when working with customers and co-workers High importance placed on excellent customer service A self-starter, one who is highly motivated Detail-oriented, thorough with a focus on accuracy Aptitude and willingness to learn various software applications relevant to this position We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including: Health Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage Dental Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage Health Savings Account Life Insurance for the employee and family Paid Vacation and Sick Time Retirement Plan Options Additional Perks and Benefits
    $29k-32k yearly est. 23d ago
  • Inbound Call Center Representative (Sioux Falls, SD)

    Billion Automotive

    Customer Service Agent Job In Sioux Falls, SD

    Job Details Sioux Falls - Sioux Falls, SD Full Time None WHO should apply? We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments. Your typical work week includes: -Monitoring and answering inbound phone calls. -Gather information & rout calls to the correct department. -Update customer changes in the database. -Provide administrative assistance as needed. -Attend training sessions and meetings as required. -Follow all company policies and procedures. WHAT we need from you: -Strong verbal and written communication skills with the ability to influence. -Demonstrate the ability to listen and learn while retaining information quickly. -Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision. -Task orientated, detail driven, and self-motivated. -Ability to think quickly and identify and resolve customer questions or concerns. -Exceptional organizational skills. HOW we will know you are the "ONE": -Incredible Customer Service skills -Computer skills -Call Center Experience -Automotive Industry Experience BENEFITS TO YOU: We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.
    $25k-33k yearly est. 23d ago

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