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Customer service agent jobs in Springfield, MA - 915 jobs

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  • Customer Service Specialist (Big Y Express)

    Big Y 4.6company rating

    Customer service agent job in Chicopee, MA

    The Customer Service Specialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The Customer Service Specialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the Customer Service Specialist provides oversight in the Store Manager's absence. Requirements REQUIREMENTS: Ability to represent and support Big Y's culture of caring while living our Mission & Vision. Supports Big Y's Diversity, Equity and Inclusion initiatives. Must project a clean and professional appearance. Ability to operate within company policies, procedures, and standards. Willingness to cross train and learn other areas as needed. Ability to work a flexible schedule in accordance with the needs of the store. Must be 18 years of age or older. Pay Details $17.00 - 22.70 Pay Rate Type Hourly
    $35k-41k yearly est. 6d ago
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  • Customer Service Delivery Advocate

    Carvana Company 4.1company rating

    Customer service agent job in Hartford, CT

    Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d Customer Service, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive
    $32k-36k yearly est. 4d ago
  • Customer Support Specialist

    Brilliance Canada

    Customer service agent job in Worcester, MA

    We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities. Job Description: We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing. You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company. Responsibilities Include: Work with our insurance provider clients and deliver great overall customer service Take in a high volume of calls, communicate via email and letters as appropriate Document all client communication across several platforms Be the point person for our clients as well as their customers Qualifications: 2+ years of customer service experience in a call-center environment Demonstrated communication, organizational and interpersonal skills Intermediate proficiency in Microsoft Office Strong independent problem solving and analytical skills Preferred Qualifications: 4+ years of insurance experience (insurance agent license a plus!) Bilingual (Spanish/English) Associates Degree Things to know: Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm Open concept work environment Light to moderate noise activity Paid training Worker Type: Number of Openings: 0
    $44k-68k yearly est. 6d ago
  • Customer Service Representative

    360 Recruiting Group

    Customer service agent job in New Britain, CT

    Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate Customer Service Representative to provide assistance to the sales team to ensure customer satisfaction. Why Work with Us: Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities) Highly creative environment with ongoing training and development offered Medical Insurance 401k Plan Participation Small company environment so you can have a significant impact and real opportunities for growth Discounted merchandise and more! The Position: The Customer Service Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer Service Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end. About You: Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure You are highly organized and have an eye for accuracy Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams Establishing and maintaining relationships with clients comes naturally to you You are a self-starter who takes initiative to seek answers under firm deadlines You are punctual and willing to work so that critical items are completed for the day Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/. 360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.
    $20-25 hourly 6d ago
  • Customer Service Coordinator

    CBRE Group, Inc. 4.5company rating

    Customer service agent job in Hartford, CT

    Customer Service Coordinator Job ID 252758 Posted 23-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Phoenix - Customer Service, Customer Service Coordinator, Coordinator, Retail, Property Management, Service
    $37k-48k yearly est. 6d ago
  • Customer Relations Specialist

    Cornerstone Bank 3.3company rating

    Customer service agent job in Worcester, MA

    Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts. Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter. Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more! If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you! Position Overview Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Specialist, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Responsibilities and Accountabilities Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing, etc. In addition to cash handling responsibilities and teller functions, handles more complex inquiries; opens and closes accounts, performs account maintenance and handles customer inquiries . Maintains updated knowledge of Bank's products and services and builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals. Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets. Ensures the accuracy of activities. Balances transactions and cash at the end of the day and participates in the branch settlement. Ensures that transactions are processed and the proper documentation is completed incompliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc. Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries as needed and directed by the management team of the branch. Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management. Requirements Qualifications Demonstrated customer service skills Must be comfortable performing basic math calculations Attention to detail; ability to multi-task Strong verbal and written communication skills; possesses professional communication ability including active listening Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy Excellent organizational skills High level of interpersonal skills to handle sensitive and confidential situations and documentation Must be available to work extended and/or weekend hours and attend training as needed Must be able to use various types of office equipment, including computer terminals Education/Training/Experience * High School Diploma or equivalent * Six months banking or retail cash handling/customer service experience, preferred INDEPENDENT ACTION Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required. NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job. Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
    $39k-50k yearly est. 6d ago
  • Route Service Representative (4-Day Workweek)

    Cintas Corporation 4.4company rating

    Customer service agent job in Hartford, CT

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    $32k-36k yearly est. 3d ago
  • Customer Service Administrator

    Venteon 3.9company rating

    Customer service agent job in Middletown, CT

    Customer Service Administrator - Middletown, CT Minimum 5 years of experience as a Customer Service Administrator Venteon is currently seeking a Customer Service Administrator to fill an opening with a manufacturing company located in Middletown, CT Requirements of the Customer Service Administrator Minimum of 5 years' experience in customer service or program coordination within aerospace, defense, or precision manufacturing. Familiarity with aerospace customer portals (e.g., Pratt & Whitney, Collins, GE, Rolls Royce) strongly preferred. Experience with ERP systems (Epicor, SAP, Oracle, or equivalent) required, Proficiency in Microsoft Excel and Word. Demonstrated success in managing customer relationships and balancing competing priorities. A strong commitment to continuous improvement, quality, and customer satisfaction. Proven ability to manage multiple priorities in a fast-paced manufacturing environment. Excellent written and verbal communication skills with both technical and non-technical audiences. High attention to detail and accuracy in managing documentation, schedules, and customer data. Self-starter with demonstrated ownership of results and ability to work independently and collaboratively across teams. Strong organizational, analytical, and problem-solving abilities. Benefits of the Customer Service Administrator Competitive salary Advancement potential Full time Paid time off Medical / Dental / Vision 401k Responsibilities of the Customer Service Administrator Effectively manage daily communication between customers and site Operations. Actively work with the site team to resolve customer issues and improve on-time delivery. As needed, coordinate and host all customer meetings both virtual and in person. Preparing any presentations needed as required. Provide accurate and timely customer updates on order status, production progress, and delivery schedules. Navigate and maintain customer web portals, ensuring that order acknowledgements, shipping notifications, and documentation are accurate and up to date. Collaborate closely with operations, planning, and quality teams to track progress and resolve issues affecting delivery timelines or order accuracy. Lead weekly or biweekly status reviews with key customers to communicate program progress, risks, and recovery actions. Manage customer expectations by proactively identifying potential delays or changes and communicating solutions. Monitor open order reports, on-time delivery metrics, and backlog trends to drive accountability and service improvement. Support estimating, quoting, and change management activities in coordination with sales and engineering teams. Coordinate corrective actions and ensure timely closure of customer complaints or nonconformance reports. Maintain customer records, correspondence, and contract terms within ERP and CRM systems. Partner with the leadership team to identify opportunities for process improvement, customer satisfaction, and operational efficiency. If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to ******************
    $34k-44k yearly est. 1d ago
  • Call Center Representative

    Pride Health 4.3company rating

    Customer service agent job in Worcester, MA

    Call Center Agent This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state. Duration: 13 weeks Shift: Days (Friday, Saturday, Sunday, Monday) Job Summary: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available Job Requirements: Education Preferred: Bachelor's degree in HR , Psychology, or Sociology. Experience is required from a high-stress healthcare environment.
    $33k-38k yearly est. 3d ago
  • Starting ASAP! Customer Service Associate

    Tower Legal Solutions 3.6company rating

    Customer service agent job in Worcester, MA

    Hybrid Opportunity! Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks. Key Responsibilities: Respond to customer requests via phone and email. Handle certificate of insurance and ID card requests within service level expectations. Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction. Support additional tasks such as collections, returned mail, and voice email inquiries. Maintain adherence to structured scheduling and meet productivity and quality goals. Qualifications: College degree preferred but not required. 2+ years of customer service experience; commercial insurance knowledge is a plus. Strong communication skills and professional telephone etiquette. Ability to work in a fast-paced, team-oriented environment. Schedule: Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks) Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)
    $29k-36k yearly est. 1d ago
  • Sales Associate - Customer Service

    Sunoco 4.8company rating

    Customer service agent job in Windsor, CT

    HIRING IMMEDIATELY... Sunoco is hiring a Retail Sales Associate! In this role, you will provide superior customer service while selling our products to customers following company standards. This will include merchandise presentation, safety, sanitation, service, and suggestive selling. Additionally, you will assist customers with any questions, ring up sales, and control the fuel pumps to ensure prompt and friendly service. Some additional responsibilities will include: Properly maintaining a cash drawer and being accountable for all cash, coupons, checks, and receipts in the drawer Receiving and checking in delivered merchandise and placing inappropriate storage area Filling displays and stocking shelves as needed Filling outside towel holders, and replenishing or refreshing window washer fluid Servicing, cleaning, and supplying public restrooms; refilling towel dispensers & soap dispensers Cleaning windows, glass partitions, and mirrors with cleaning agents. Other duties as assigned Opal Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Weve been serving our customers for more than 125 years, delivering on our promise of quality and excellence in everything we do. And through our involvement with organizations like Philabundance and the American Red Cross, we are proud to give back to the communities we serve. Headquartered in Philadelphia, Pennsylvania, Sunoco is part of the Energy Transfer Partners, L.P. family of companies. Energy Transfer Partners is a New York Stock Exchange traded partnership owning and operating a diversified portfolio of energy assets. Sunoco's Retail business markets its brand of gasoline through approximately 4,900 retail outlets in 26 states mainly east of the Mississippi, from Maine to Florida and west to Wisconsin and Louisiana. Sunoco also has more than 650 APlus branded convenience stores which are company-operated and operated by third-party dealers.
    $27k-35k yearly est. 1d ago
  • Boat and ATV Service Specialist

    Bass Pro Shops 4.3company rating

    Customer service agent job in East Hartford, CT

    The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for t Boat, Specialist, Service Manager, Service, Operations, Retail, Delivery
    $31k-37k yearly est. 6d ago
  • Customer Service Representative

    Creative Financial Staffing 4.6company rating

    Customer service agent job in Enfield, CT

    a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Customer Service Representative Salary: $40,000 - $45,000 CFS is partnered with a well-established client to identify a Customer Service Representative who will provide exceptional support and ensure smooth daily operations. Why Work Here: Warm, welcoming team that values positive energy and a can-do attitude Stable company with opportunities to grow into other office or customer-facing roles Supportive training environment designed to help you succeed Great schedule, strong work-life balance, and approachable leadership Key Responsibilities: Handle incoming calls and assist customers with basic inquiries Provide friendly, helpful support while resolving customer requests Enter and maintain accurate customer information in the system Collaborate with team members to ensure efficient daily operations Preferred Qualifications: Comfortable communicating with customers in person and over the phone Reliable, eager to learn, and team-oriented Click here to apply online
    $40k-45k yearly 1d ago
  • Call Center Representative - Bilingual English Spanish

    First Choice Health Centers 4.2company rating

    Customer service agent job in East Hartford, CT

    Job Description First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm Health membership (#1 mental health app) Recognition programs Monday through Friday schedule (no evenings or weekends) The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish preferred Call center: 1 year (Preferred) Experience in a Healthcare setting a plus! Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent required Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Job Posted by ApplicantPro
    $17-19.5 hourly 12d ago
  • CPC Processer Customer Support

    Datavant

    Customer service agent job in Hartford, CT

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a Remote role (Call Center) + Full-Time: Mon-Fri 8:30am-4:00 pm EST + Comfortable working in a high-volume production environment. + Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status + Documenting information on multiple platforms using two computer monitors. + Proficient in Microsoft office (including Word and Excel) **You will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% + Answering release of information related telephone calls and inquiries accurately and timely. + Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. + Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. + Follow all department and/or site specific processes and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company policies and procedures as posted or communicated by management. + Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. + Maintains a high level of professionalism and good rapport with co-workers and members of management + Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. + Performs work in accordance with the training and direction provided and adheres to facility specific procedures + Attends mandatory employee in-service meetings and/or training sessions, if so directed + Maintain an acceptable attendance record and reports to work as scheduled. + Performs other duties as assigned. **What you will bring to the table:** + High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.) + Friendly, professional manner of communication. Good customer service skills. + Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. + Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents + Ability to stay organized while working quickly. Strong attention to detail is also required. + Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) + Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. + To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 6d ago
  • Call Center Dispatch

    Global Channel Management

    Customer service agent job in East Hartford, CT

    Call Center Dispatcher needs 6 months experience Call Center Dispatcher requires: 6 months minimum experience in call center/dispatcher experience Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Call Center Dispatcher duties: Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.
    $33k-48k yearly est. 60d+ ago
  • Executive Home Care OVERNIGHT AND WEEKEND CAREGIVERS

    Executive Home Care

    Customer service agent job in Wallingford, CT

    Benefits: 401(k) Paid time off Training & development WE OFFER Competitive Compensation: $16.35-$17.00 based on experience. Flexible Scheduling: Agency requires four-twelve hour commitments . Comprehensive Health Benefits: Access health insurance options. Continuous Development: Engage in ongoing training and professional growth.. Supportive Work Environment: Thrive in a collaborative workplace. Referral Incentives: Benefit from referral bonuses. Consistent Assignments: Build enduring client relationships through ongoing shifts. Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges. QUALIFICATIONS: High School diploma or equivalent is preferred. Car preferred. Companions do not require licensing Graduated from an accredited Certified Nurses Aide program preferred Active CNA/HHA license preferred Adequate health status to perform described duties. Ability to safely handle body fluids and hazardous waste products. Must have the ability to effectively communicate with patients and staff. Must meet personnel qualifications. RESPONSIBILITIES AND DUTIES: Provides direct and indirect personal care to the patient in the home setting. Utilizes safety measures in the provision of care. Maintains effective communication with supervisor regarding patient's condition. Follows written assignment to deliver patient services developed by an appropriate health care professional. Documents and submits accurate accounts of services provided. Observes the patient for changes in condition and behavior and report to the supervisor. Submits required documentation in a timely manner. Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation. The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care. Compensation: $16.35 - $18.00 per hour Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones. Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field. Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential. Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided. Explore Opportunities Near You If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
    $16.4-17 hourly Auto-Apply 60d+ ago
  • Passenger Service Ramp Agent

    G2 Secure Staff 4.6company rating

    Customer service agent job in Worcester, MA

    Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitorsticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors. QUALIFICATIONS: EDUCATION AND EXPERIENCE * High School diploma or equivalent. * Computer experience necessary. * Previous Customer Service experience preferred * Must be 18 years of age or older. * Must have a working telephone number for contact. * Must have reliable telephone and transportation. PERSONAL AND PHYSICAL REQUIREMENTS: * Treat all information as confidential. * Possess the tact to deal with all levels of situations, client representatives, employees and the public. * Ability to communicate clearly and concisely in verbal and written communication. * Must be able to read, write, understand and carry out instructions in English. * Must be able to stand/walk in terminal area throughout the scheduled shift. * Must be able to consistently push, pull and lift 50 to 70 lbs. * Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. * Must pass pre-employment and random drug tests. * Must complete a criminal background check. * Must meet necessary requirements to obtain a security sensitive identification badge. * Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: * Greet passengers, clients and airline personnel in a courteous and professional manner. * Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. * Provide general information to passengers, give directions and flight information. * Actively particpate in the company's safety management system (SMS) * Provide special services (courtesy chairs/bag carts) as required. * Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. * Summon the security supervisor and refer difficult or uncooperative passengers to security. * Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. * Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. * Attend meetings and inservices as required. * Utilize appropriate communications channels and maintain records, reports and files as required. * Must be in proper uniform or business attire as directed by company officials. * Identification badges must always be visible. * Adhere to company policies and procedures and participate in achievement of company objectives. * Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. * Perform other duties as requested.
    $27k-32k yearly est. 60d+ ago
  • Automotive Service Dispatcher

    Patrick Motors Inc.

    Customer service agent job in Shrewsbury, MA

    Job Description Here at Patrick Motor Group, we know that every employee is critical to our success, and we believe in rewarding employees who are motivated and ready to work hard. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over generations. We thank you for being a part of our team and look forward to seeing you succeed here. Role Overview: Service Dispatcher coordinates and handles all service repair orders daily in the service department. The Dispatcher is responsible for coordinating with other service department staff members such as technicians and Service Advisors to ensure that repairs are completed within specific time frames. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technicians' skillset. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation (i.e. complaint, cause and correction noted on every repair order with punch times for each operation). Prepares estimates when required (internal work). Works with the shop foreman (when applicable) [to] ensure(s) that technicians follow warranty material disposition procedures. Advises Parts and Service Managers of repetitive shortages so that corrective action can be taken. Manage and optimize technician schedules to maximize efficiency and meet customer expectations. Maintain clear and effective communication between technicians and service Advisors to provide updates on service repairs and to recommend solutions for any issues at hand. Evaluate service requests and prioritize them based on urgency, customer requirements, and resource availability. Accurately record and maintain detailed records of dispatch activities, technician availability and proper distribution of major services. Address and resolve any challenges or conflicts that may arise during the dispatch process to ensure customer satisfaction. Maintains a clean and organized work area. Work closely with other departments, including customer service, sales, and technical support, to ensure seamless coordination and communication. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Contribute to the overall success of the motor group by working with all teams and departments collaboratively and professionally with a positive attitude. Be at work on time or early (no exceptions). Be team-oriented with a desire to achieve both individual and collective goals. All other duties assigned by management. Education/Experience Requirements: High school diploma and/or GED (General Education Degree) is required. A strong understanding of automotive technology and the automotive industry is a plus. Computer and communication skills must be at an intermediate level. Employee must have basic to intermediate mathematics skills. Strong decision-making ability and organization are required. Employee must have attention to detail. Employee must be able to read, write, understand and speak English. Training and Certifications required (to be started upon hire): Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.) Work with any training the dealer group is currently utilizing. Employee must have a valid U.S. Driver's License. Physical Requirements: Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 20 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly and repetitiously for over 8 hours a day. Supervisory: N/A “Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality - that's the Patrick Motor Group.” Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
    $34k-44k yearly est. 12d ago
  • Customer Relations Specialist

    Cornerstone Bank 3.3company rating

    Customer service agent job in Worcester, MA

    Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts. Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter. Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more! If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you! Position Overview Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Specialist, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Responsibilities and Accountabilities Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing, etc. In addition to cash handling responsibilities and teller functions, handles more complex inquiries; opens and closes accounts, performs account maintenance and handles customer inquiries . Maintains updated knowledge of Bank's products and services and builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals. Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets. Ensures the accuracy of activities. Balances transactions and cash at the end of the day and participates in the branch settlement. Ensures that transactions are processed and the proper documentation is completed incompliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc. Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries as needed and directed by the management team of the branch. Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management. Requirements Qualifications Demonstrated customer service skills Must be comfortable performing basic math calculations Attention to detail; ability to multi-task Strong verbal and written communication skills; possesses professional communication ability including active listening Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy Excellent organizational skills High level of interpersonal skills to handle sensitive and confidential situations and documentation Must be available to work extended and/or weekend hours and attend training as needed Must be able to use various types of office equipment, including computer terminals Education/Training/Experience High School Diploma or equivalent Six months banking or retail cash handling/customer service experience, preferred INDEPENDENT ACTION Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required. NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job. Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Salary Description $21.50
    $39k-50k yearly est. 6d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Springfield, MA?

The average customer service agent in Springfield, MA earns between $27,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Springfield, MA

$33,000
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