Customer Service Agent Jobs in Stockton, CA

Non-Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. Job Responsibilities Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests Perform administrative duties for all steps of the departments Answer incoming customer telephone calls in a courteous and professional manner Support operations by organizing and implementing administrative systems Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e mail in a timely and courteous manner Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers Receive, record, and route customer concerns/changes in appropriate manner Answer customer inquiries and provides appropriate technical and/or product related information Contact customers when necessary to follow up on customer issues or orders Obtain customer feedback information Effectively communicate customer issues and concerns to all applicable internal staff members Document all contacts, actions, and responses in customer database Organize and maintain the file system; file correspondence and other records Maintain working knowledge of products and/or services Prepare reports and correspondence as needed Other duties may be assigned as needed Required Competencies Service Focus - Place a strong emphasis on creating customer loyalty by continually enhancing the customer experience. This means identifying and understanding the needs of customers, managing expectations, and prioritizing meetings and then exceeding those needs. Accountability - Take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source. Composure and Resiliency -Deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. This includes the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. Professionalism - Set high standards and serve as a role model for work performance, ethical conduct, and respect for others. Consistently conduct themselves in a manner that is aligned with generally accepted values and within the guidelines and best practices of their chosen profession. Time Management - Focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities. Able to manage multiple responsibilities while being organized, staying on top of important time-sensitive tasks, and performing all work accurately. Communicating - Provide the information required by others in a concise, direct, and unambiguous way. Able to perceive how their message affects the receiver and strives to ensure that the receiver clearly understands the meaning of the message. Job Requirements High school diploma / equivalent 2+ years related experience Excellent verbal and written communication skills Proficient in Microsoft Office (Excel, Word, PowerPoint) Strong organizational skills; able to manage priorities and workflow Able to work independently and as a member of various teams Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm Able to perform diversified clerical functions and basic accounting procedures Preferred Requirements Experience in the construction industry is preferred Compensation Hourly target range is $25.00 to $28.00 Yearly bonus eligible What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams. This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments. This position prepares individuals for promotion to the Benefit Analyst position. ESSENTIAL DUTIES & RESPONSIBILITIES Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy. Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner. Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials. As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs. Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group. Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested. Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems. Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests. Coordinate open enrollment and other client communication materials as requested. Research trends and update benchmarking templates as requested. Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems. Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions The applicable hourly rate range for this role is $17.52 to $33.65. The hourly rate offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: ****************************

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life: We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About The Role: Job Title: Member Care Representative We seek a highly motivated and customer service-oriented individual to join our team as a Member Care Representative. The Member Care Representative will provide exceptional service to our members while effectively promoting the credit union's products and services. Job Duties: - Provide excellent customer service to members both in-person and over the phone - Assist members in opening new accounts and processing transactions - Respond to member questions, concerns, and inquiries - Cross-sell credit union products and services to members - Resolve member issues and complaints in a timely and professional manner - Process loan applications and assist members with credit-related inquiries - Maintain accurate member records and confidentiality - Participate in training and development programs to improve job knowledge and skills - Perform other duties as assigned. Qualifications: - Possess a High School Diploma or equivalent - Minimum 1-year experience in a service-oriented role - Proficient with MS Office Suite - Ability to work flexible hours (including weekends and evenings) - Ability to multi-task and prioritize assignments - Excellent verbal and written communication skills. Skills Required: - Strong interpersonal skills - Attention to detail - Customer service and sales skills - Analytical and problem-solving skills - Team player with a positive attitude. Experience Required: - Experience in a financial institution preferred - Experience in a customer service role preferred. Location: Sacramento, CA (5 Days Onsite) Salary Range: The salary for this position is between $40k to $45k Yearly. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 447 Sutter St., San Francisco, CA 94108 Employment is contingent on obtaining CA DOJ Finger Rolling Certification Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time Pay: $18.67 - $20.00 per hour Expected hours: 40 per week Schedule: Monday - Friday 9:00am-5:30pm Work Location: IN PERSON, REQUIRED. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Jensen Landscape Services Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy! JOB SUMMARY: Responsible for the management of sales efforts within assigned territory by working as an intermediary between Monarch Operations staff and prospective clients. QUALIFICATIONS: Education Bachelor's degree in the green industry or related field preferred Experience At least 2 years of industry sales experience or 5 years of related industry experience License or Certification As required by state and federal law Valid driver license issued by the state where employed ISA certification or ability to obtain Specialized Skills Strong internal and external customer service Ability to work variable hours, including evenings and weekends, and to travel extensively within assigned territory Experience working the commercial property managers a plus Excellent oral and written communication, including advanced presentation skills in front of large groups Organizational skills with ability to prioritize multiple tasks and meet deadlines Intermediate understanding of CRM software Intermediate understanding of Microsoft Excel, Word and Outlook Ability to define problems, collect data, establish facts and draw valid conclusions Ability to analyze and interpret business periodicals Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format Ability to read, write and comprehend English Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Constantly required to talk, hear, see, sit, stand and walk Frequently required to drive short to long distances Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus Frequent use of hands to manipulate, handle or feel objects, tools or controls Frequently required to reach, bend, twist, stoop, crouch, climb and balance Occasionally required to lift and/or move up to 25 pounds Work Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Frequent travel required within assigned territory Occasionally works with mechanical objects and outside in all weather conditions Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals Occasionally exposed to loud noise levels ESSENTIAL DUTIES Interface with Operations management to develop, present and negotiate the recommended portfolio of services to ensure profitability and customer satisfaction Manage opportunities through client database to provide visibility of sales efforts to management Develop contacts and prospects to ensure long-term profitability for Monarch and its customers through cold-calling, market research, and internal lead development Generate job estimates/bid proposals, including scope of work, accurate site boundaries and measurements, and estimate of labor and materials in cooperation with operations Reply to client Requests for Proposal (RFPs) in a timely and professional manner Meet or exceed established annual sales targets Attend RFP pre-bid meetings and proposal presentations Maintain relationships with key clients to seek out and take advantage of opportunities for networking and additional sales generation Attend staff and sales meetings to assess business opportunities and ensure mutual understanding of Monarch's strategic focus Facilitate contact with existing and potential clients via trade shows, association events, and meetings Manage sales promotions budget Ensure a smooth transition from contract signing to contract fulfillment by facilitating introductory meeting and site walk-through between client and operations Other duties as assigned Total Rewards At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities. Monarch also provides eligible employees with an array of additional benefits, including: The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad&d; and a number of supplemental insurances Company Provided Life/AD&D Employee Assistance Program Up to 6% commission paid on applicable sales (not including sales tax and subs) 2 Weeks Paid Time Off 7 Paid Holidays 3 Days Paid Bereavement 5 Days Paid Jury Duty Employee Equity Program Sick Pay in accordance with applicable state or local ordinance On-Demand Pay Through A Partnership with DailyPay Referral Bonuses Programs Gym Membership and Mobile Carrier Discounts Education Assistance Best-in-Class Learning Management System Career Advancement Opportunities The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements. Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions. Pay range: $120,000 - $140,000 Jensen Landscape Services is an EEO and E-Verify participating employer. Jensen Landscape Services is an On Demand Daily Pay employer.

W2 Contract Salary Range: $52,000 - $62,400 per year As a Customer Service Navigator, you will respond to health plan member and provider inquiries by telephone and other communication channels, providing members with comprehensive support regarding health plan benefits and services. You will act as the primary point of contact for members, delivering prompt, accurate, and courteous assistance, whether for general inquiries, concerns, or information requests about health care programs, services, eligibility, or benefits. Duties and Responsibilities: Handle inbound and outbound calls and other communications in a high-volume environment, providing excellent customer service and professionalism following established policies and procedures and meeting performance and quality metrics. Adhere to established guidelines, call scripts, and resources to address member and provider inquiries, including maintaining the confidentiality of member information and complying with HIPAA and other relevant regulations. For non-routine inquiries, leverage available resources and expertise to resolve issues outside standard protocols. Resolve concerns accurately, promptly, professionally, and with cultural competence; ensure that explanations are appropriate to the member's level of understanding and knowledge. Intake, handle, and coordinate member grievances, appeals, and billing issues, escalating to the Grievance and Appeals department when necessary. Educate members and providers about eligibility, benefits, and our provider network. Assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments. Use listening skills and judgment to appropriately categorize and accurately document all interactions and follow-up actions regarding member and provider communications and activities per established guidelines. When applicable, refer members to appropriate community partner agencies based on their specific needs, including Behavioral Health and Recovery Services, Aging and Adult Services, Legal Aid, Human Services Agency, and HICAP. Use strong professional judgment to determine when to escalate member or provider inquiries to other departments. Share important information and collaborate with teams to resolve issues, including referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Proactively seek opportunities to improve processes and enhance the overall member experience. Attend and actively participate in regular departmental meetings, training sessions, and coaching sessions as applicable. Cross-train on various tasks as requested to ensure the continuity of operations within the Member Services department and other departments. Conduct member outreach such as welcome calls and targeted member outreach calls as assigned. Participate in and represent the company professionally at health fairs, community partnerships, meetings, committees, and coalitions. Develop and proactively maintain up-to-date knowledge of relevant quality, regulatory, and organizational guidelines. Perform problem research, use analytical skills, and effectively influence positive outcomes. Maintain health information confidentiality and follow information privacy and security best practices. Requirements and Qualifications: High school diploma or GED 1+ year(s) of experience in Customer Service or Call Center role, preferably in a health care or public-sector setting Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. Skilled with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Knowledge of Health insurance and medical terminology. Familiar with quality metrics relevant to a call center and best practices for achieving them. Strong computer and typing proficiency Bilingual skills in Spanish, Mandarin, Cantonese, or Tagalog are preferred but not required. Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at ************************* Desired Skills and Experience Customer Service, call center, health care, health insurance, Microsoft Office, typing, bilingual

Healthcare Representative (Call Center Representative) Duration: 6+ Month contract with possible extension Pay Rate: $20/hr - $22/hr (depending on experience) Highlights: Inbound call center, resolve member issues of all types (RX, PCP, Benefits, Eligibility) Job Summary: As a Concierge Customer Service Representative (CSR), you are in charge of upholding our mission of providing a service worthy of our family and friends. Our members look to you to help them navigate healthcare, providing empathy and advocacy. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon. Concierge provides white glove; one stop shop service for members that have opted into our Concierge service. Successful CSRs deliver an effortless customer experience by: Taking the lead - our CSRs take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution. Identifying future problems - not only do our CSRs solve the current member concern but they actively identify and solve any lurking complications the member may encounter after their first interaction. Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done. Having fun! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so! You must also be: Available to work a scheduled 8-hour shift, which includes 2 scheduled breaks and a lunch period, also available to work occasional holidays as part of your regularly scheduled shift Patient with members who call into our Centers with a question or a problem A good listener and not only answer the questions they ask you, but identify and answer questions the member may not be aware they needed Comfortable using a computer with 2 display monitors to allow you to navigate to multiple screens for information Comfortable using Excel spreadsheets to calculate member premiums for health insurance To multi-task using a computer; talking to the member, and entering member information into their online record Responsibilities include: Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing Coordinate membership changes such as member's primary care physician Perform routine to mid-level inventory reduction (i.e., member inquiries, may initiate claim adjustments, respond to emails, etc.) Review and analyze member claims for accuracy as well as member education on how benefits are applied Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as requested Proactively analyze available programs, determine program eligibility and connect the Member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists. Verify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate. Engage members with their wellness plan options Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements Provide prescription-related benefit coverage (e.g. explanation of coverage or benefit summary related): Provide prescription co-pays. Provide prescription formulary coverage information and utilization management requirements using web-posted printed formulary. Provide a brief description of coverage denial reasons and alternatives listed in the printed formulary. Perform prescription claim overrides Provide deductible and max out of pocket information Provide status of prior authorization requests Assist members may when and how to appeal a coverage decision Other duties as assigned Your Knowledge and Experience Must reside in the state of CA preferably within a 50-mile radius from one of our office locations - Lodi, Rancho Cordova, Redding, Woodland Hills, Long Beach etc. Requires a High School Diploma or GED, or equivalent Requires at least 3 years of prior relevant experience Flexibility in availability is required including hours and holidays, shifts are not guaranteed Requires attending and completing training facilitated remotely Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently Requires high internet connectivity speed of a minimum 11MBPS and 3 MBPS upload speed Post-training, Requires private work location at their residence free from distractions and within 25 feet of their Wi-Fi modem Preferred Qualifications: Bilingual - Spanish language proficiency as demonstrated by successful completion of an oral language proficiency test Camera friendly in coaching's, team meetings, 1:1 with leaders

Pleasanton, CA * High School Diploma or equivalent. * Appointment scheduling skills a plus. * Excellent telephone etiquette. * Proven ability to build relationships with patients and staff; must be service oriented. * An optimistic personality that sees opportunities, not just problems. * Proficient in medical terminology. * Knowledge in OCHIN Epic a plus. * Experience with alpha/numerical filing. * Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred. * Excellent time management skills to meet goals and objectives. * Process and deadline driven. * Ability to multi-task effectively. * Able to conduct yourself and answer patient inquiries in a courteous and professional manner. * Strong analytical, employee relations, and interpersonal skills. * Excellent writing, business communication, editing, and proofreading skills. * Ability to interact effectively and in a supportive manner with persons of all backgrounds. * Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. * Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. * Ability to establish and maintain positive and professional working relationships. * Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate. * Must be able to be at work regularly and on time. * Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. * A can-do attitude with attention to detail. * Ability to type a minimum of 35 WPM with minimal errors. * Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. * Must be able to use office equipment (i.e. copier, fax, etc.). * Transfer and redirect phone calls to appropriate staff and departments. * Check patient insurance eligibility. * Have complete knowledge and understanding of clinic operations and procedures. * Collaborate with medical records, nurse and clinical staff to efficiently handle patient services. * Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health. * Participate in staff meetings, and attend other meetings and training events as assigned. * May be required to perform other related duties, responsibilities, and special projects as assigned. * Employer paid health, dental, and vision benefits to the employee. * Option to participate in a 403(B) retirement plan with employer matching contribution. * Partial educational reimbursement. * 12 paid holidays. * Accrued paid time off with each pay period. * Employee discount programs.

**Type** **Full Time** **Share this posting** **Benefits:** * Competitive salary * Flexible schedule * Free food & snacks * Free uniforms * Opportunity for advancement * Training & development * Earn competitive pay depending on your skills, experience and availability * Work during traditional business hours * Professional small office with a friendly touch * Excellent training and support * Business casual attire atmosphere **What You Will Receive** **Responsibilities** * Dedication to excellent customer service * Able to manage small business details while working independently * Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. * Experience handling projects to completion * Ability to multi-task in a high stress environment **Qualifications** * Strong telephone and written communication skills. * Outgoing personality; enjoys working with people * Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc. * (1+) years experience working in a Call Center or Customer Service Role preferred * Knowledge of home repair and light remodeling a plus Handyman Connection of Stockton is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Stockton to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Stockton Compensation: $30.00 per hour * high earnings potential * a flexible schedule that you control * using your skills to help improve other's lives Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. **If you're interested in:** Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.

We're delighted you're considering joining us! At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Join Our Team! Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction. DE&I Statement: At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are. We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right! Job Description: Job Responsibilities Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions. Required Experience * Minimum 1 year of Customer Service call center experience required * Experience working in a healthcare setting * Working knowledge of Microsoft Office i.e. Excel, Outlook, Word * Experience with handling medical claims and eligibility inquiries * Knowledge of various insurance types e.g. PPO, HMO, etc. * Strong written and verbal communication skills Required Education * High School diploma/GED required Additional Comments Multiple Positions Available Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area! Additional Information Salary: $26 - $27/hour Hill Physicians is an Equal Opportunity Employer

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. **Essential Functions:** * Promote the Pick-n-Pull Safety Culture. * Be a team player. Work as a member of the team to help the team achieve its goals. * Maintain a high level of integrity. * Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. * Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. * Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. * Follow all company policies and procedures. * Identify when customer interaction requires assistance from management. * Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. * Additional duties as assigned. **Qualifications:** * Must work safely at all times. * Must have good people skills with an outgoing friendly positive attitude. * Able to work retail hours including overtime, weekends and holidays. * Must have reliable means of transportation. * Must be able to read, write, and speak in the English language. * Bilingual in Spanish a plus, but not required. * Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. * Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. * Previous experience in a retail environment preferred but not required. **Physical Activities Required to Perform Essential Functions:** Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. * Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. * Vision must be sufficient to perform job functions safely as described above. * Able to work on feet (stand and walk) for assigned work shift. **Job Conditions:** * Exposure on a regular basis to outdoor weather conditions. * Exposure to occasional noisy conditions and machinery operation. **PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.** All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law. Company Requisition NumberCUSTO019276Job TypefulltimeSalary$16 USD per hour Job LocationoffsiteContact Number************Emailethics@rdus.com AddressStockton, CA 95215, USACountryUnited StatesStateCaliforniaCityStocktonPost DateMay 17, 2024Last DateJune 17, 2024

HIRING IMMEDIATETLY Opportunity for Promotions! A Funeral Assistant provides support to the Family Service Directors (Funeral Directors) before, during, and after Funeral Services. This includes ensuring the highest standards for family service by greeting arriving families, being attentive to family needs during the service, and being watchful for the safety of families. As our Funeral Assistant, you will maintain the service environment, set-up services and supplies, place signage to direct families, maintain cleanliness in gathering and other family facing areas, and other items as directed by the Family Service Director. Funeral Assistants are part time and work varied shifts. Education and Experience + High school diploma or GED required + 1-2 years customer service including direct contact with the public Qualifications, Skills and Abilities + Must be at least 25 years of age (Insurance purposes) + Must possess a valid California Driver's License and proof of insurance + Knowledge of modern office methods and technologies + Good oral and written communication and interpersonal skills + Comfortable viewing deceased persons + Able to work a flexible schedule + Evening and some weekend work required + Bilingual a plus Physical Requirements + Physical agility is required: sitting, standing, walking, bending legs and spine + Ability to regularly lift or move up to 50 pounds Powered by JazzHR

**Catholic Funeral & Cemetery Services** **Customer Service** **Diocese of Oakland - Hayward, CA - Part Time** **HIRING IMMEDIATETLY** **Location:** Queen of Heaven Cemetery & Funeral Center, *Lafayette, CA* **Opportunity for Promotions!** **A Funeral Assistant** provides support to the Family Service Directors (Funeral Directors) before, during, and after Funeral Services. This includes ensuring the highest standards for family service by greeting arriving families, being attentive to family needs during the service, and being watchful for the safety of families. As our **Funeral Assistant**, you will maintain the service environment, set-up services and supplies, place signage to direct families, maintain cleanliness in gathering and other family facing areas, and other items as directed by the Family Service Director. **Funeral Assistants are part time and work varied shifts.** **Education and Experience** * High school diploma or GED required * 1-2 years customer service including direct contact with the public **Qualifications, Skills and Abilities** * **Must be at least 25 years of age (Insurance purposes)** * **Must possess a valid California Driver's License and proof of insurance** * Knowledge of modern office methods and technologies * Good oral and written communication and interpersonal skills * Comfortable viewing deceased persons * Able to work a flexible schedule * Evening and some weekend work required * Bilingual a plus **Physical Requirements** * Physical agility is required: sitting, standing, walking, bending legs and spine * Ability to regularly lift or move up to 50 pounds

AVAILABILITY Professional Staffing has partnered with a family-owned eco-friendly HVAC company in search of a dynamic and customer-oriented Customer Service Rep./Dispatcher to join their team. Must have strong multitasking skills and ability to work independently. Working knowledge of HVAC industry is a bonus. Pay Rate: $20-$23/hr DOE Location: Stockton, CA Requirements of the Customer Service Rep./Dispatcher: HS Diploma required. 1+ years of relatable work experience Exceptional customer service skills Excellent written and verbal communication skills Strong multitasking skills Strong organizational skills Ability to work independently and with a team. Computer proficiency Shift - Sunday-Thursday, 6am to 2:30pm OR 7:30am-4:30pm Responsibilities of the Customer Service Rep./Dispatcher: Handle incoming calls from customers regarding service requests and technical issues. Initiate outbound calls to sales leads, while identifying customer needs and promoting sales opportunities. Ensure high levels of customer satisfaction by addressing concerns promptly, following up on service requests, and always maintaining a professional and courteous demeanor. Record detailed information about customer interactions, service requests, service memberships, and resolutions in the company's CRM system for future reference. Coordinate with customers and team members to schedule service appointments, ensuring efficient allocation of resources and timely resolution of issues. Collaborate with other team members, including field technicians and supervisors, to streamline processes, resolve complex issues, and improve overall customer experience.

Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older for in store work. You must be 18 years of age or older for Delivery work. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following : Standing: Most tasks are performed from a standing position. Walking: Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Additional InformationSTOOPING/BENDING Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING Performed occasionally to stock shelves and to clean low areas. REACHING Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. In addition to the above listed descriptions. Delivery drivers will also need to be able to perform the following: Driving Specific Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires Valid driver's license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery. Essential Skills Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. Physical Demands CARRYING: During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties. DRIVING: Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required. Work Conditions Exposure to: Varying and sometimes adverse weather conditions when delivering product, driving and couponing. Sensing: Far vision and night vision for driving.

Looking for a career change? Looking for a Best Company who values the people more than the job? Ohhh, Come on! You just see this one at the perfect time! AO Globe Life is a dynamic and growing insurance provider, passionate about protecting the future of families and individuals. We pride ourselves on our customer-first mentality and commitment to delivering exceptional experiences every step of the way. Join us to be part of a team that values hard work, dedication, and a people-centered approach to customer service. Job Overview: As a Customer Care Representative at AO Globe Life, you'll be the friendly face (and voice) of our organization. Your role will be essential in helping our clients navigate their insurance needs, answer questions, and resolve concerns with empathy, precision, and enthusiasm. This is a unique opportunity to make a genuine impact, building relationships and providing solutions that truly matter. Here's What You'll Do: - Engage with Customers: Handle emails, and inquiries with a focus on delivering clear, concise, and friendly assistance. - Problem Solve: Listen actively to understand customer needs and concerns, and use your knowledge to find resolutions effectively and efficiently. - Educate and Inform: Guide customers on policy benefits, claims processes, billing questions, and other insurance-related topics. - Record & Track Interactions: Accurately document interactions and follow-up actions in our system. - Collaborate with Team: Work closely with other departments to ensure customer issues are resolved swiftly, contributing to a seamless customer journey. What we need: - Experience: At least 1 year of experience in a customer-facing role (insurance industry experience is a plus but not required). - Excellent Communication Skills: You're a clear, compassionate communicator with a knack for making complex information easy to understand. - Problem-Solving Mindset: You enjoy finding solutions and won't rest until the customer leaves satisfied. - Tech Savvy: Comfortable with Microsoft Office, and other basic computer applications. - Adaptability: Able to stay calm under pressure and adapt quickly to changes in policies or procedures. - Empathy & Positivity: You naturally make people feel heard and appreciated, even in challenging situations. Of course, You'll get the Perks & Benefits: - Competitive Salary: 100% Commission base salary with no limit plus performance based incentives. - Comprehensive Benefits Package: Including health, dental, and vision coverage - Flexible Work Schedule: Remote options and scheduling flexibility, gives you more time to yourself or to have a work-life balance. - Paid Training & Growth Opportunities - A Supportive, Collaborative Team Environment Want to be part of our growing company? If you're excited about making a difference in people's lives and thrive in a customer-centric environment, we'd love to hear from you! Apply today to join AO Globe Life and help us deliver top-notch service to our valued customers. AO Globe Life is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why Work Here? We value our employees and strive to create a supportive and rewarding work environment. Don't Delay! Apply Today!

3663 Petersen Rd Stockton, CA 95215 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: • Competitive starting salary • Shift Premiums - 2nd shift ($3), 3rd shift ($4), Weekends ($3) • Career stability • Opportunity for growth • Excellent benefits, including lots of time off • Strong, well-rounded training programs • Advanced vehicle maintenance technology • Location and schedule flexibility Pay: $23/hr Qualifications General Requirements:• High school diploma, equivalent, or prior work experience preferred• Valid driver's license required• Excellent customer service and communication skills• The ability to work well as part of a team• The ability and willingness to work outside• Basic mechanical ability and tool usage (preferred)• Basic computer skills• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.• Regular, predictable, full attendance is an essential function of the job• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.• The associate must be able to safely work in all weather conditions.• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer

Nexus Executive Group is seeking to expand its Government-Funded Customer Service Team in the local Stockton area. Our company works with the TruConnect program, a government-funded wireless service that allows us to work with individuals in underserved communities delivering affordable communication products. Through the program, we are able to enroll and give certain individuals in these communities free communications devices so that they are able to raise their socio-economic status. As a Government-Funded Customer Service Representative, you will: Follow up directly with members of the community on a daily basis Become an expert on the program and be able to educate and inform participants Learn our systems to be able to enroll participants in the Federal Lifeline Program Upsell participants on any accessories that may be beneficial to the participant Fully understand the goals of the Federal Lifeline Program and our partnership Maintain detailed records of program participants and daily communications with members of the community Work daily as a team in order to further the goals of the company We are looking for our Government-Funded Customer Service Representatives to not only become successful in the role, but to grow with us. We are looking to provide our Government-Funded Customer Service Representatives with unlimited training and leadership development to achieve their highest growth goals and take their career as far as they want. BUT, this growth opportunity does not come easily to just anyone. We are looking for our Government-Funded Customer Service Representative to: Have a minimum of GED/high school equivalent Have experience in a customer service, sales, or applicable customer-facing position Possess an intense drive and desire for success Thrive in building relationships, communicating with different types of people, and helping people in our local communities Operate with the highest level of integrity, honesty and transparency Constantly push the needle forward, challenge the status quo and reach to exceed performance expectations Have a competitive nature - sports-minded is a plus!

: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring equitable access to essential healthcare services for every member of our community, irrespective of financial status, language proficiency, sexual orientation, cultural background, living situation, or insurance coverage. Job Summary: The main responsibilities of a Call Center Operator include transferring and redirecting phone calls, checking patient insurance eligibility, and collaborating with medical staff to ensure efficient patient services. It is crucial to have complete knowledge of clinic operations and procedures and to provide outstanding customer service to maintain a positive image for Axis Community Health. Qualifications: * High School Diploma or equivalent. * Minimum one (1) year experience with medical office duties. * Appointment scheduling skills a plus. * Excellent telephone etiquette. * Proven ability to build relationships with patients and staff; must be service oriented. * An optimistic personality that sees opportunities, not just problems. * Proficient in medical terminology. * Knowledge in OCHIN Epic a plus. * Experience with alpha/numerical filing. * Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred. * Excellent time management skills to meet goals and objectives. * Process and deadline driven. * Ability to multi-task effectively. * Able to conduct yourself and answer patient inquiries in a courteous and professional manner. * Strong analytical, employee relations, and interpersonal skills. * Excellent writing, business communication, editing, and proofreading skills. * Ability to interact effectively and in a supportive manner with persons of all backgrounds. * Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. * Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. * Ability to establish and maintain positive and professional working relationships. * Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate. * Must be able to be at work regularly and on time. * Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. * A can-do attitude with attention to detail. * Ability to type a minimum of 35 WPM with minimal errors. * Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. * Must be able to use office equipment (i.e. copier, fax, etc.). Essential Duties/Responsibilities * Transfer and redirect phone calls to appropriate staff and departments. * Check patient insurance eligibility. * Have complete knowledge and understanding of clinic operations and procedures. * Collaborate with medical records, nurse and clinical staff to efficiently handle patient services. * Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health. * Participate in staff meetings, and attend other meetings and training events as assigned. * May be required to perform other related duties, responsibilities, and special projects as assigned. Benefits: * Employer paid health, dental, and vision benefits to the employee. * Option to participate in a 403(B) retirement plan with employer matching contribution. * Partial educational reimbursement. * 12 paid holidays. * Accrued paid time off with each pay period. * Employee discount programs. Connect with Axis: Company Page: ************************** Facebook: ******************************************** LinkedIn: ****************************************************** Annual Gratitude Report: ************************************************************** Physical, Cognitive, and Environmental Working Conditions: Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship. Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues. Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. EQUAL EMPLOYMENT OPPORTUNITY Axis Community Health is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation, please contact ***************** for assistance. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. Key Search Words: Call Center Operator, Call Center, Customer Service, Customer Service Operator, Healthcare Operator, Healthcare Professional, Healthcare Worker, Call Center Support, Patient Interaction, Communication Skills, Multitasking, Problem Solving, Organizational Skills, Assistant Tasks, Clinical Tasks, Patient Relations, Administrative Procedures, Microsoft Office, EHR, EPIC