Customer Experience Specialist - Onsite
Customer Service Agent Job In Bristol, TN
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Bristol, TN location.
Your Responsibilities
As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist.
Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced associates.
Other related duties assigned as needed.
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Floating Customer Service and Benefits Specialist
Customer Service Agent Job In Knoxville, TN
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the Floating Customer Service Benefits Specialist today!
The Floating Customer Service Benefits Specialist
JOB PURPOSE/SUMMARY
This position would only travel to local locations offices covering the admissions, switchboard and courier staff while on vacation, sick leave or FMLA.
Direct knowledge of the electronic medical records (AthneaHealth) will be required.
Excellent verbal and written communication, presentation and interpersonal skills.
Exemplary organization skills and the ability to multi-task and prioritize work.
Knowledge of patient needs, clinical workflow, and financial standards are must.
Maintaining insurance eligibility information, working with all departments of the organization is required.
TYPICAL WORKING CONDITIONS/ENVIRONMENT
This position works coverage at all local front desk locations.
JOB DUTIES/RESPONSIBILITIES
This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises.
Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities.
This job description does not constitute a written or implied contract of employment.
1. Admissions
Backup for Front Desk Program Assistants at Centerpointe, BHUCC, Courier and front desk when needed for intakes and front office duties.
Checks daily intake sheets for missing insurance cards and notifies staff with flag in Centricity
Work with HIM staff to insure proper training on release of information policies and work with Compliance Officer on HRMC P&P.
Sets up medical record number for client including the immediate number as well as complete data entry of demographic information.
Receives cash payments from clients, staff and other programs writes receipt.
2. Patient Eligibility
Possess a thorough knowledge of all BHO, Managed care, other third-party insurers, and knowledge of available patient fund sources.
Verify co-pay for Tenncare- when needed for all sites.
Works to ensure confidentiality and privacy policies are fully implemented.
Ensures that verifications for client have been entered into practice mgmt. software correctly and timely.
Ensures that each client is eligible for the service they are receiving prior to time of service.
3. Switchboard - Ensuring orderly and efficient front office operations
Open and close front office at the designated times.
Identifies caller's needs and route appropriately.
Greet and direct visitors
Remain familiar with emergency codes for Center emergencies and Center evacuations
Back up for maintaining mail area, mailboxes in Adult Admin & Clinical bldg.
Keeping mailboxes labeled and current re: staff changes
Will run mail route when courier staff is absence.
4. Administrative Duties and Expectations
Provides back up for switchboard operators and provides back up for other Admission Specialist when needed.
Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understands as well as abides by these standards.
Attends scheduled meetings without tardiness.
Submits timesheet and other paperwork by due date determined by Supervisor.
Keeps productivity to at least 95% accurate without errors.
COMPENSATION:
Starting salary for this position is approximately $16.43 /hr based on relevant experience and education.
Schedule:
Hours for this position is 8:00 to 5:00 unless coverage is needed for EmPATH which is open 24/7 - 40 hours a week, 80 hours per pay period.
Travel:
This floating position will travel using own vehicle most the time.
They are back up to the EmPATH, Switchboard, Resource Line & other outpatient service locations.
Equipment/Technology:
Computer, copier, scanner, phones, mail postage machine
QUALIFICATIONS - Floating Customer Service Benefits Specialist
Education:
High school diploma or equivalent required.
Associates Degree in Business.
Administration preferred.
Experience / Knowledge:
Must have at least two (2) years of experience in a Professional Healthcare office environment.
Customer service focus and skills required.
Must be comfortable with computers and technology.
Physical/Emotional/Social - Skills/Abilities:
Strong communication skills both written and verbal.
Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
Hearing of normal and soft tones.
Close eye work.
Extended hours on the phone.
Valid driver's license.
Lifting up to 20 lbs.
Pushing/pulling up to 50 lbs.
Frequent sitting, standing, walking, bending, stooping, and reaching.
Location:
All location - 201 Springdale (Home)
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
PId8dccfed8177-26***********4
Driver and CSR
Customer Service Agent Job In Nashville, TN
Description:Starting Wage - $20 per Hour
Faithful Companion Pet Cremation Services is searching for a full-time, evenings and weekends Driver/CSR at a rate of $20 per hour.
We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services.
This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.
We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.
The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:
- PTO
- Vacation
- Bereavement
- 401K with up to 4% match on contributions
- Medical including the option to add an FSA/HSA for medical and dependent care
- Dental
- Vision
- Company paid life insurance
- Voluntary pet insurance
- Short-term and long-term disability insurance
POSITION RESPONSIBILITIES:
- Driving company vehicles (minivans) in a safe and courteous manner.
- Transportation of pets to and from family's homes or veterinary clinics.
- Maintaining a professional appearance (uniforms provided).
- Accurately completing all required paperwork and electronic forms.
- Operating cremation equipment (training provided.)
- Obtaining paw prints and other memorial items as requested.
- Using various tools and equipment to customize and package cremains for delivery.
- Keeping clean workspaces and vehicles.
- Providing high-level customer service both in person and over the phone.
- Handle and transport pets with the utmost respect and dignity at all times.
Requirements:
- Comfortable speaking to people with compassion and professionalism.
- Possess a valid driver's license and successfully pass a motor vehicle record check.
- Successfully pass a background check.
- Adhere to our strong code of ethics.
- Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
- Ability to lift 75lbs unaided.
- Possess a cell phone with the ability to call, text, and use a GPS application.
- Detail-oriented mindset with a commitment to delivering error-free services.
- Flexibility with scheduling. Evenings and weekends are required. Shifts will vary.
Compensation details: 20-20 Hourly Wage
PIceace05cc634-26***********7
BCBA - Home
Customer Service Agent Job In Nashville, TN
Grow your career with the industry leader in behavioral health - Proud Moments ABA.
Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients' lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work.
We are actively seeking Board Certified Behavior Analysts (BCBA's) to join our team as full-time or part-time clinical experts.
As a Proud Moments BCBA, you'll enjoy professional respect, recognition, and rewards:
Competitive compensation + robust/achievable quarterly bonus program
Meaningful work-life balance with flexible working schedules (full or part-time)
Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day
Advanced, easy-to-use tools that simplify data collection and charting
The best of both worlds - the resources of a large organization combined with the collegiality and support of the local care team
Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners
Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available
Comprehensive benefits package for full-time employees, including:
PTO/flexible holidays
Medical, dental and vision coverage
401K retirement savings program
Employee Assistance Programs
Responsibilities:
As a Proud Moments BCBA, you'll be challenged to realize your professional potential. Key responsibilities as a BCBA include:
Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism
Share in the achievements of your clients as they develop positive behaviors and learn new skills
Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations
Advocate for your clients by monitoring for potential issues and communicating concerns
Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians
Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old
Qualifications:
As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications:
Master's degree in behavioral analysis, education, psychology, or a related field
Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome!
Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders
Ability to administer and interpret a variety of clinical assessments
Excellent clinical competence and judgment
Commitment to handling confidential information responsibly
Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment
#BCBA
Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Success Associate
Customer Service Agent Job In Franklin, TN
LeadsPedia is looking for an on-site, in office Customer Success Associate to join our growing team. As a CSA, you will be focused on every aspect of the customer experience and will be providing daily support and service to our customers.
Responsibilities
Exceptional Support: Deliver top-notch customer service through one-on-one interactions via LiveChat, phone, email, and support tickets.
Customer Experience: Ensure every customer feels appreciated and valued, leaving each interaction with a positive impression.
Cross-Functional Coordination: Collaborate closely with Customer Management and Product Development teams to provide valuable insights into customer needs and feedback.
Ticket and Integration Expertise: Become a LeadsPedia system expert, assisting customers with their support tickets and integration requests. Don't worry-we'll provide comprehensive training to help you excel.
Documentation Mastery: Update and create documentation for our Platform/Portal, empowering customers to be happy and self-sufficient.
Professional Development: Participate in cross-functional projects with growth opportunities, such as customer insights, operations, learning & development, and quality assurance.
Career Growth: This role is just the beginning! We'll train you from the ground up and help you explore new roles within LeadsPedia if desired.
Qualifications
Bachelor's Degree required
At least 1 year of experience in a Customer Support role, preferably in a Enterprise SaaS (Software as a Service) environment
You have excellent communication skills and can translate technical jargon into layman's terms anyone can understand.
You are persistent in following up on issues & projects that need to get done
Technical aptitude and willingness to learn is crucial
Some travel (less than 10%) may be required for this position
We are interested in you because: You are YOU! Here at LeadsPedia, we find that a variety of backgrounds and interests can excel in this role. As a result, our team is diverse and collaborative and we would love to add more to that.
About Us:
LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides our customers with advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, it's easy to see the information you care about in one place and use it to make faster, better informed decisions.
A Few of Our Benefits
Market-competitive compensation - compensation commensurate with experience.
Comprehensive Healthcare, Dental, and Vision
Catered lunches
Flexible PTO
Regular Team Outings
A brand new office
This position is based in Franklin, TN. Apply and do something different.
Bilingual Customer Service Representative Spanish
Customer Service Agent Job In Knoxville, TN
Bilingual Customer Service Representative Spanish
Work Mode: Work from Office
Must Have Spanish and English
Education, Experience and Other Skills
â–ª Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation packages)
â–ª One (1) year call center experience
â–ª Customer service experience preferred
â–ª Strong knowledge of Microsoft Word, Excel and MS Office preferred
â–ª Commitment to customer service
â–ª Strong typing skills
â–ª Strong familiarity with the internet incl. ability to navigate seamlessly between multiple applications
â–ª Excellent problem-solving and decision-making skills
â–ª Effective written, verbal, and interpersonal communication skills
â–ª High School Diploma (or equivalent) required
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Customer Service Representative
Customer Service Agent Job In Bluff City, TN
At Globe Life Liberty National-Bradley Gray Agencies. We are seeking qualified candidates to fill some openings we currently have in our office. We are looking for people who desire a leadership role, along with good communication skills to help us with the expansion of our office. A qualified candidate will have a strong understanding of the process, excelling at customer service with existing clients, building relationships, and closing deals. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to adapt and adjust quickly when necessary. They will often be tasked with giving presentations, attending weekly training events, and helping with professional development. It is essential that the candidate rep be personable and professional.
Objectives of this Role
Represent our company's products and services.
Identify how our solution meets needs.
Meet weekly, monthly, and annual objectives through the successful implementation of our sales and marketing strategies and systems.
Generate leads and build relationships planning and organizing daily work schedule to call on existing and new clients.
Daily and Monthly Responsibilities
Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.
Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered.
Possess in-depth product knowledge and be able to conduct presentations and relay objection handling.
Prepare professional, complete, concise, and accurate reports. Along with other documentation as required for field presentations.
Skills and Qualifications
1-3 Year(s) of experience in sales, customer service, and/or retail is preferred, but not necessary.
Excellent communication, problem-solving, presentation, and organizational skills.
Proficiency with sales management software and CRM (Salesforce) is preferred, but not necessary.
Personal integrity.
Ability to travel when necessary.
A valid US driver's license.
Ability to pass background check.
Bachelor's degree preferred, but G.E.D. or high school diploma will work.
Strong organizational skills.
Ability to balance multiple tasks.
Previous management or leadership experience is a plus.
Laptop with internet access.
Smart phone.
Dependable transportation.
Customer Support Specialist/Automotive/Dealership
Customer Service Agent Job In Smyrna, TN
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
Job Functions
Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding countermeasure procedures to various client North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
Experience: 2-4 or more years of increasingly responsible administrative experience, plus one or more years of directly related professional level experience.
Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician.
Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better. to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation.
Customer Service Representative -Tullahoma TN
Customer Service Agent Job In Tullahoma, TN
Garnet River LLC /Albany Information Technology Group is a full-service information technology and staffing company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who are using public transportation that are calling to request assistance with getting directions and/or asking for help with using the client's mobile phone app to pay for and plan trips. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote but all employees must live in the area of Tullahoma, Tennessee.
2 weeks of paid training will be provided in order for you to successfully handle the following
Essential Job Duties & Responsibilities:
• Answers all incoming phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to giving assistance to those riding public transportation.
Minimum Job Requirements:
• High school degree, or equivalent, plus 2 years' experience in a Customer Service/Call Center.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).
• Proficient in Microsoft Office
Pay Rate: $14.00
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
Seasonal Merchandising Service Associate - Weekends Preferred
Customer Service Agent Job In Sevierville, TN
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means:
Being friendly and professional, and engaging vendors and associates to meet store needs.
Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.
What We're Looking For
Hourly Seasonal: Generally scheduled 10-40 hours.
Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location)
Physical ability to perform tasks that may require prolonged standing, sitting and other activities
Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to work overnight and weekends as required.
Ability to utilize web based computer programs to accomplish assigned tasks.
Preferred Qualifications
High school diploma or equivalent.
6 months of Lowe's sales floor experience.
6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
3 months of experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail
Frontline Representative
Customer Service Agent Job In Sevierville, TN
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Why Choose Us:
We provide the tools, support, and opportunities for you to succeed, offering:
Face-to-Face Sales: Build meaningful relationships with our guests.
Qualified Leads Provided: Say goodbye to prospecting; focus on closing deals.
Top-Tier Compensation: Enjoy the most competitive pay structure in the industry.
Comprehensive Benefits: Including medical, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, and travel discounts.
Work-Life Balance: A supportive environment that values your time.
Career Growth: Benefit from professional development, promotions from within, and advancement opportunities in a thriving company culture.
What You'll Do:
As a Frontline Sales Representative, you'll focus on relationship building to present our guests with the opportunity to join our family. You'll:
Meet guests face-to-face, creating rapport and understanding their vacation dreams.
Conduct engaging tours of our luxurious resort and amenities.
Help guests take the next step by guiding them toward ownership today.
What We're Looking For:
Positive, Professional Attitude: Enthusiasm and energy are essential.
Excellent Communication Skills: Ability to connect and actively listen.
Team Player and Self-Starter: Thrive both independently and in a collaborative environment.
Flexible Schedule: Must be available on weekends and most major holidays.
Problem-Solving Skills: Ability to address challenges with creativity and focus.
TN Timeshare License is required prior to hire.
What We offer:
Come prosper and grow with us!
Face-to-face Sales
Qualified leads are provided for you, no prospecting or lead generation
Most competitive compensation structure in the industry
Hourly pay plus bonus
Potential six-figure income
$50,000 - $100,000+ / year
Outstanding Benefits - we offer a comprehensive health plan that includes medical, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, and travel discounts
Work/life balance
Professional development, career advancement opportunities, and promote from within company culture
Your Journey Starts Here! Be part of a team where your contributions help create unforgettable memories for families. Grow your career, earn great rewards, and thrive in an environment that values your success.
Customer Service Representative
Customer Service Agent Job In Tennessee
About Us: At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.
This position requires you to be on-site
Must live with 50 miles of the Knoxville site: 11221 Outlet Dr, Knoxville, TN 37922
At Foundever, experience is everything:
An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.
Skills, Knowledge, & Abilities:
Active listening skills, effective verbal and written communication skills
Ability to solve complex situations utilizing questioning and deductive reasoning skills
Demonstrated ability to navigate multiple systems
High service-aptitude with personal drive to serve/display compassion and empathy
Willingness to learn and develop skills to improve your work performance
Benefits:
Pay: From $17.00-18.00/hour
100% paid Professional Training
Expected hours: No less than 40 per week Weekends as needed
401(k) with company matching
Medical, Dental, Vision and Wellness Benefits
Employee Assistance Program (EAP)
Paid Time Off
Employee discounts
Referral Bonuses
Internal Mobility (84% of our managers are promoted within)
Bonus Opportunities
Requirements:
Must be at least 18 years of age
Must have a HS Diploma or GED Equivalent
Preferred 6 months-1 year of relevant work experience
Must have open availability during hours of operation
This position requires you to be on-site
About Foundever:
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook , LinkedIn and Twitter .
Military
We are proud military partners with Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Customer Service Representative
Customer Service Agent Job In Nashville, TN
BNA Business Center moved here to Nashville to continue our goal of expanding to all major cities in the US. Starting as a way to pair personal goals with professional goals, we have continued to grow each year over year, adding on new clients and expanding to new locations. We attribute this success to our team. We only grow internally, so are able to hold each other accountable to the high standard we have come to expect.
Role Description
This is a full-time on-site role located in Nashville, TN for a Customer Service Representative. The Customer Service Representative will be responsible for providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives skills
Customer Support and Customer Satisfaction skills
Experience in Customer Service and Customer Experience
Excellent communication and interpersonal skills
Ability to handle customer inquiries and issues effectively
Strong problem-solving skills
Previous experience in a customer-facing role is a plus
Benefits
Paid Travel
Free Healthcare
One on one coaching
Flexible schedule
If you feel you are competitive, hardworking and ready to grow. Apply now!!!
Customer Service Sales Support
Customer Service Agent Job In Lebanon, TN
The Customer Service Representative / Administrative Assistant implements cross-functional activities between staff to process and provide accurate assistance in response to customer inquiries and internal requests assisting in meetings, activities, or events. This role will regularly cooperate and collaborate with Sales, Management, Supply Chain, Finance, and the Distribution Center team.
ESSENTIAL JOB FUNCTIONS
Analyze sales orders to determine and approve which orders should be released to the shipping department.
Advise other departments including Supply Chain & Production of part inventory discrepancies, leading to status changes and/or quality checks.
Advise Supply Chain of incoming inventory anomalies that impact future forecasts, especially from customers using EDI.
Analyze sales orders to determine and approve which orders should be released to the shipping department.
Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.
Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.
Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.
Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.
Analyze system reports and data to determine the best course of action for the customer.
Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.
Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.
Provide insights to management on daily dialogue and information obtained through customer contact.
Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.
Schedule company events, meetings, appointments, and travel arrangements for executives or team members.
Answering and directing phone calls, managing email communication, drafting and distributing letters, memos, and reports.
Creating and editing documents, presentations, spreadsheets, and reports as needed.
Capturing and publishing meeting minutes, preparing agendas, and coordinating logistics for meetings.
Inputting data into spreadsheets or databases as required.
REQUIREMENTS
High School Diploma or equivalent required
Bachelor's degree in finance, Business Administration or equivalent experience preferred.
2+ years' experience in customer analytics, inventory management, customer service, executive administration or similar experience required.
Sales Service Representative
Customer Service Agent Job In Memphis, TN
Caldwell Painting is dedicated to building leaders and providing employees with the tools they need to succeed. If you have the drive to excel in sales, Caldwell Painting will provide the support and training to help you reach your full potential. A sales associate at Caldwell Painting can expect to earn $75,000 to $110,000+, with no cap on commission!
Here's what we expect from our sales team:
•
Customer Acquisition: You are expected to be a proactive and creative force in acquiring new customers for Caldwell Painting. This involves networking, building strategic partnerships, leveraging personal and professional connections, and participating in industry events.1...
•
Product Knowledge: You will become an expert in various paint products, from standard paints to high-end finishes such as Fine Paints of Europe Hollandlac, lime wall paint, and Venetian plaster. You will confidently guide clients in choosing the right products for their projects, accurately estimating costs.3...
•
Estimating Expertise: You will master the art of creating detailed, transparent, and accurate estimates. This includes precise on-site measurements, understanding client needs, and clearly communicating the scope of work and associated costs.5...
•
Closing Skills: You will be trained in the art of closing deals, effectively presenting estimates, addressing client concerns and objections, and guiding them towards a confident decision.12...
•
Follow-up and Customer Service Excellence: You will engage in consistent and thoughtful follow-ups with potential customers, building relationships and demonstrating Caldwell Painting's commitment to service.15...
•
Project Management: You will play an active role in ensuring project success, from securing the contract and scheduling to final walk-throughs. This includes collecting deposits, coordinating with office administration, and confirming project details.18...
•
Leadership Development: Caldwell Painting is committed to nurturing leadership qualities in its team members. You will be encouraged to embrace the levels of leadership, as outlined by John C. Maxwell, continuously developing your leadership skills alongside your technical expertise.22...
If you are ready to elevate your sales career and contribute to a company dedicated to excellence, apply today!
A good next step would be to tailor the post to specific platforms like LinkedIn by incorporating relevant hashtags and keywords to increase visibility.
Domino's Customer Service Rep/Pizza Maker Topside - Store #6319
Customer Service Agent Job In Louisville, TN
Why Work for Dominos/What We are Offering Our Great Team Members. Newly Updated Payscale! We are the number 1 pizza company in the world! Growth and Career Advancement Opportunity Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership.
Many of our current Franchise owners started as Customer Service Representatives or Drivers!
Full time eligible for insurance
Client Service Representative Summary
At Dominos, a Customer Service Representative is responsible for handling an array of front-facing duties. You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible! You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.
Client Service Representative Responsibilities and Duties would include (but are not limited to):
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare products to standards
Receive and process telephone orders.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Take inventory and complete associated paperwork.
Clean equipment and facility.
Communication Skills Ability to comprehend and give correct written instructions. Verbal, writing, and telephone skills to take and process orders.
Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to lift at least 40-50lbs
PandoLogic. Keywords: Customer Service Representative, Location: Louisville, TN - 37777 , PL: 554793268
Customer Service and Benefits Specialist
Customer Service Agent Job In Knoxville, TN
Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the Customer Service and Benefits Specialist today!
The Customer Service and Benefits Specialist
Duties:
* Greets clients, visitors, and guests.
* Monitors desk and complies with all security procedures.
* Performs administrative and clerical support tasks if needed.
* Performs basic filing and record keeping.
* Performs other duties as needed.
JOB PURPOSE/SUMMARY
* The position works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information.
* Also responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure.
* Performs quality customer service and support for clients, center workforce and other professionals.
* Other job duties may include, but are not limited to answering phones and emails, entering information into our database, making copies, organizing files, making copies, scheduling, rescheduling, and canceling appointments, taking inventory and ordering office supplies for client benefits.
* We prefer candidates who have some experience in an administrative role and clinical setting but are willing to train the right person.
TYPICAL WORKING CONDITIONS/ENVIRONMENT
* The position operates in an outpatient clinical setting.
JOB DUTIES/RESPONSIBILITIES
This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
1. Admissions Data Entry.
* Ensures each client is eligible for the services they are receiving prior to time of service.
* Checks daily intake sheets for missing insurance cards and notifies staff with flag in Centricity.
* Works with HIM staff to ensure proper training on release of information policies and works with Compliance Officer on HRMC P&P.
* Creates medical record number for clients including the phone number as well as completes data entry of demographic information without duplication of data.
* Receives cash payments from clients, staff and other programs; writes receipt.
* Turns in cash and copy of receipt to the appropriate financial services staff within 2 business days.
* Working knowledge of the scheduler for checking in and out clients.
2. Patient Eligibility.
* Checks online with state website to ensure clients are covered, if providing state or government insurance prior to time of service.
* Sets up each intake in Centricity and makes a file folder with intake packet.
* Keeps clients medical record up to date with demographic information when changes are needed.
3. Administrative Duties and Expectations.
* Responds to emails and voicemails within 1 business day.
* Willingly assists in daily work duties when Admission Specialist are absent.
* Submits timesheet and other paperwork by due date determined by Supervisor.
* Keeps productivity to at least 95% accurate without errors.
* Attends scheduled meetings without tardiness.
* Completes CARF required self-directed Relias Training Modules on time annually.
* Responsible for ensuring orderly, efficient front office operations.
* Arrives to work at scheduled time without tardiness.
* Ensures the clinic is opened and closed at designated times.
COMPENSATION:
* Starting salary for this position is approximately $16.12 /hr based on relevant experience and education.
Schedule:
* Required work schedule is Monday through Friday, 8AM-5PM with 1-hour break.
* If ever irregular work schedule arises; supervisor will notify staff ASAP.
Equipment/Technology:
* Position requires the use of center computer, center phone and fax machine.
QUALIFICATIONS - Customer Service and Benefits Specialist
Experience / Knowledge:
* Prior administrative or clerical experience preferred.
* Must have experience working with computers and technology.
* Highly organized and able to multitask while working in fast paced environment while prioritizing tasks.
* Excellent customer service skills.
* Excellent time management and communication skills, both written and verbal.
* Knowledge of client needs and clinical workflow according to client benefits position.
* Maintaining most recent insurance eligibility information.
* Willingness to learn and implement policy and procedures.
* Able to work well within a team and independently.
Education / License :
* High School Diploma or equivalent.
Physical/Emotional/Social - Skills/Abilities:
* Position requires yearly Handle with Care (HWC) training provided by McNabb.
* Lifting up to 50 lbs. and ability to remove and place items from all levels of shelving.
* Normal/corrected eyesight.
* Ability to stand and sit for extended periods of time throughout the day.
* Hearing within normal range.
Location:
* Knox County, Tennessee
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
PIa00df565064a-29***********7
Customer Service Representative
Customer Service Agent Job In Selmer, TN
At Globe Life Liberty National-Bradley Gray Agencies. We are seeking qualified candidates to fill some openings we currently have in our office. We are looking for people who desire a leadership role, along with good communication skills to help us with the expansion of our office. A qualified candidate will have a strong understanding of the process, excelling at customer service with existing clients, building relationships, and closing deals. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to adapt and adjust quickly when necessary. They will often be tasked with giving presentations, attending weekly training events, and helping with professional development. It is essential that the candidate rep be personable and professional.
Objectives of this Role
Represent our company's products and services.
Identify how our solution meets needs.
Meet weekly, monthly, and annual objectives through the successful implementation of our sales and marketing strategies and systems.
Generate leads and build relationships planning and organizing daily work schedule to call on existing and new clients.
Daily and Monthly Responsibilities
Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.
Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered.
Possess in-depth product knowledge and be able to conduct presentations and relay objection handling.
Prepare professional, complete, concise, and accurate reports. Along with other documentation as required for field presentations.
Skills and Qualifications
1-3 Year(s) of experience in sales, customer service, and/or retail is preferred, but not necessary.
Excellent communication, problem-solving, presentation, and organizational skills.
Proficiency with sales management software and CRM (Salesforce) is preferred, but not necessary.
Personal integrity.
Ability to travel when necessary.
A valid US driver's license.
Ability to pass background check.
Bachelor's degree preferred, but G.E.D. or high school diploma will work.
Strong organizational skills.
Ability to balance multiple tasks.
Previous management or leadership experience is a plus.
Laptop with internet access.
Smart phone.
Dependable transportation.
Customer Service Representative
Customer Service Agent Job In Powells Crossroads, TN
About Us: At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.
This position requires you to be on-site
Must live with 50 miles of the Knoxville site: 11221 Outlet Dr, Knoxville, TN 37922
At Foundever, experience is everything:
An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.
Skills, Knowledge, & Abilities:
Active listening skills, effective verbal and written communication skills
Ability to solve complex situations utilizing questioning and deductive reasoning skills
Demonstrated ability to navigate multiple systems
High service-aptitude with personal drive to serve/display compassion and empathy
Willingness to learn and develop skills to improve your work performance
Benefits:
Pay: From $17.00-18.00/hour
100% paid Professional Training
Expected hours: No less than 40 per week Weekends as needed
401(k) with company matching
Medical, Dental, Vision and Wellness Benefits
Employee Assistance Program (EAP)
Paid Time Off
Employee discounts
Referral Bonuses
Internal Mobility (84% of our managers are promoted within)
Bonus Opportunities
Requirements:
Must be at least 18 years of age
Must have a HS Diploma or GED Equivalent
Preferred 6 months-1 year of relevant work experience
Must have open availability during hours of operation
This position requires you to be on-site
About Foundever:
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook , LinkedIn and Twitter .
Military
We are proud military partners with Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Customer Service Representative
Customer Service Agent Job In Silerton, TN
At Globe Life Liberty National-Bradley Gray Agencies. We are seeking qualified candidates to fill some openings we currently have in our office. We are looking for people who desire a leadership role, along with good communication skills to help us with the expansion of our office. A qualified candidate will have a strong understanding of the process, excelling at customer service with existing clients, building relationships, and closing deals. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to adapt and adjust quickly when necessary. They will often be tasked with giving presentations, attending weekly training events, and helping with professional development. It is essential that the candidate rep be personable and professional.
Objectives of this Role
Represent our company's products and services.
Identify how our solution meets needs.
Meet weekly, monthly, and annual objectives through the successful implementation of our sales and marketing strategies and systems.
Generate leads and build relationships planning and organizing daily work schedule to call on existing and new clients.
Daily and Monthly Responsibilities
Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.
Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered.
Possess in-depth product knowledge and be able to conduct presentations and relay objection handling.
Prepare professional, complete, concise, and accurate reports. Along with other documentation as required for field presentations.
Skills and Qualifications
1-3 Year(s) of experience in sales, customer service, and/or retail is preferred, but not necessary.
Excellent communication, problem-solving, presentation, and organizational skills.
Proficiency with sales management software and CRM (Salesforce) is preferred, but not necessary.
Personal integrity.
Ability to travel when necessary.
A valid US driver's license.
Ability to pass background check.
Bachelor's degree preferred, but G.E.D. or high school diploma will work.
Strong organizational skills.
Ability to balance multiple tasks.
Previous management or leadership experience is a plus.
Laptop with internet access.
Smart phone.
Dependable transportation.