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Customer Service Agent Jobs in Texas

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  • Wound Care Coordinator Fulltime Days

    Baylor Scott & White Medical Center-Sunnyvale 4.5company rating

    Customer Service Agent Job In Garland, TX

    Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals. We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute. Our work environment includes: Modern Office Setting On-Site Cafe' and Coffee Bar (Payroll Deduction available) Collaborative Teams Team Member engagement opportunities Competitive pay Benefits provided based on your work assignment (Full-time, Part-time, or PRN) Baylor Scott & White Medical Center - Sunnyvale is seeking a Wound Care Registered Nurse to independently perform the functions of direct patient care. You will utilize the nursing process in the delivery of developmentally appropriate care. You will also work in collaboration with other health care professionals to provide a comprehensive plan of care to meet the patient/family needs. What your day will look like: Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands. Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Works independently, receives minimal guidance Explains difficult or sensitive information; works to build consensus Oversees care delivered by patient care team; coordinates plan of care Accountable that patient care meets standards of safety, effectiveness, patient rights and guest relations. Responsible and accountable for prescribing, delegating and coordinating patient care. Uses clinical judgment based on nursing skills acquired through formal and informal experiential knowledge and evidence based guidelines to globally assess the patient's situation and through critical thinking and clinical decision making, develop an appropriate plan of care for the patient, with the aim of promoting comfort. Provides education and facilitates learning for patients, families, and patient care team in a way that demonstrates a sensitivity to recognize, appreciate, and incorporate differences related to diversity Collaborates with physicians, families and other healthcare professionals to assist in developing and implementing an appropriate plan of care in a way that promotes/encourages each person's contributions towards achieving the best patient outcomes. Advocates for the patient, represents the concerns of the patient/family and identifies and assists in resolving ethical and clinical concerns Accurately & thoroughly document all patient encounters. Ensure that Patient Health Information (PHI) is protected and secured at all times. Adhere to all infection prevention initiatives (i.e., hand hygiene, proper disposal of waste, etc.) Deliver competent and skilled care to patients and families according to their identified needs. Will deliver care with a team-orientation, an emphasis on good customer relations, sound clinical judgement and appropriate decision-making abilities that take into consideration evidence based practice Continuously inquire about the condition of the patient through the ongoing process of questioning and evaluating the situation and implements treatment changes, if necessary, through collaboration with the health care team, inclusive of the patient and family. Maintains a body of knowledge and tools that allow the nurse to manage whatever environmental and system resources exist for the patient/family, within or across healthcare and non-healthcare systems. Success Factors: Required: Graduate of an accredited School of Nursing Preferred: Academic degree in nursing (Bachelors or Master's degree) Current State of Texas Registered Nurse license. Current AHA BLS Certification. Ability to communicate effectively in English, both verbally and in writing. Additional languages preferred. Basic computer knowledge. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
    $34k-44k yearly est. 6d ago
  • Pharmaceutical Sales Customer Engagement- East Texas- Tyler, Longview (CNS)

    Otsuka 4.9company rating

    Customer Service Agent Job In Dallas, TX

    Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply Desired living location is Tyler or Longview #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., a nd Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $35k-49k yearly est. 11d ago
  • Customer Service Representative

    JoCo 3.8company rating

    Customer Service Agent Job In Irving, TX

    The Customer Service Representative is responsible for providing quality service to customers. What will you do: Assist in building and maintaining strong customer relationships. Manage a heavy call volume. Support department with various administrative tasks. Collaborate with internal team members and customers to resolve inquiries. Ensure tasks are completed timely, accurately, and professionally. Resolve any customer issues or concerns. Contribute to the continuous improvement of service processes and performance. Assist with reporting and auditing tasks to evaluate department performance. What are the requirements: High School Diploma required Call/contact center experience Able and willing to quickly learn industry Some knowledge of general banking policies/procedures Proficiency with Microsoft programs Excellent oral and written communication skills Strong organizational and prioritization skills Ability to multi-task, think, and act strategically Able to pass a drug, background, and fingerprint screen Excellent customer service skills You would be really happy working here if: You can strategize, understanding the goals of the company and creating effective plans to achieve those goals. You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.
    $26k-33k yearly est. 16d ago
  • Call Center Representative

    Genpact 4.4company rating

    Customer Service Agent Job In Richardson, TX

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Process Associate, Call Center Agent! Qualifications we seek in you! Minimum Qualifications: Phone/Messaging/Email Agent ● Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above) ● Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) ● Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word ● Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment ● Detail-oriented with strong customer focus ● Passing grade for English proficiency test Preferred Qualifications/ Skills ● Any Graduate degree (BA, B.Com, B.Sc, etc) ● Experience working in a FinTech/Crypto environment/company ● Strong problem-solving and decision-making abilities ● Ability to multitask, prioritize, and manage time effectively ● Familiarity with customer relationship management (CRM) systems and practices ● Interest in the crypto economy. "The approximate hourly base compensation range for this position is $20/hr. to $22.25/hr. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity." “ Los Angeles, California based candidates are not eligible for this role. Dallas Metro area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
    $20-22.3 hourly 7d ago
  • BDC/ Call Center Representative

    Chastang Enterprises 3.7company rating

    Customer Service Agent Job In Houston, TX

    Do you enjoy helping people and have a passion for cars? Here's your chance to dive into a rewarding career in the automotive industry right here in Houston, Texas! Join our dynamic team at Chastang Ford and become our Call Center Representative, the vital first point of contact for online vehicle inquiries. At Chastang Ford, we understand that success stems from exceptional individuals. That's why we value candidates who thrive in fast-paced settings, work diligently, and prioritize customer satisfaction. As an integral part of our service team, you'll help pave the way for customers' next vehicle purchase journey, offering guidance and setting up appointments to ensure a seamless experience. We offer: Competitive Pay Plan Comprehensive Benefits: Medical, Vision, Dental, Life Insurance Paid Time Off and Holidays Company Discount on Services Responsibilities: Conduct outbound calls daily, with the ability to sit for extended periods Utilize scripted dialogue for both inbound and outbound calls to establish rapport and schedule sales appointments Input and manage call data using CRM software Track daily calls, emails, and appointments Meet minimum call metrics and Key Performance Indicators (KPIs) Address and overcome customer objections Coordinate with internal departments and direct sales inquiries to management Provide comprehensive daily task recaps Perform other duties as assigned Flexibility to work nights, weekends, and holidays Requirements: Sales experience preferred Call center experience is a plus Proficiency in basic computer functions and typing Familiarity with customer service principles Car dealership experience is beneficial but not mandatory Equal Opportunity Employer: Chastang Ford is an Equal Opportunity Employer (EOE). We welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Join us in shaping the future of automotive excellence in Houston! Apply now and embark on an exciting career journey with Chastang Ford. For inquiries, please contact Mrs. Naimah Williams at **************. Powered by JazzHR Compensation details: 15 Hourly Wage PI342e295a43d3-26***********4
    $26k-32k yearly est. Easy Apply 8d ago
  • Customer Service Specialist

    Fintech Automation 4.2company rating

    Customer Service Agent Job In Dallas, TX

    The Customer Services specialist is a position that provides support to our Fintech and Bank services clients. They will answer client questions, assist in resolving client issues, educate clients on site processes and functionality and they will support clients with use of the company/client site. Duties and Responsibilities Manage client inquiries regarding account transactions, including deposits, withdrawals, while ensuring compliance and customer satisfaction. Provide in-depth product support and research client issues. Troubleshoot problems with applications and recommend corrective action. Document customer information and log cases for issues Acknowledge and maintain ownership of assigned support tickets from inception to closure Assist with platform testing to validate configuration changes and planned enhancements prior to rollout Work directly with clients to teach new functionality or enhancements after rollouts. Maintain awareness of client satisfaction and escalate when and where necessary. Optimize operations by balancing quick response times with accurate, solution-focused outcomes. Develop and update FAQs to distill product information and customer journey insights, facilitating self-service among users. Work closely with product teams, offering refined customer feedback to inform future product improvements. Work on ad-hoc special projects as designated by management team Knowledge, Skills, and Abilities Background and/or experience in financial industry client services Strong communication and listening skills Ability to work well with clients Good time management and prioritization skills Ability to work with management for escalation items Ability to take direction and follow procedures Accuracy and attention to detail Ability to rapidly learn new procedures and technologies as needed. Skill to use a personal computer and various software packages. Credentials and Experience Bachelor's degree in accounting, finance or equivalent 2+ years of Customer/Client Services experience 1+ years of working in financial services field
    $28k-36k yearly est. 4d ago
  • Call Center Sales Rep (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives

    Spectrum 4.2company rating

    Customer Service Agent Job In El Paso, TX

    Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet and voice services, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a product manager, designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience. BE PART OF THE CONNECTION As a Product Analyst, you'll be responsible for conducting business analysis activities around new product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supports a new product. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization. What Our Product Analysts Enjoy Most Actively and consistently support all efforts to simplify and enhance the customer experience. Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business. Create and maintain discrete trending dashboards for consumption by the working team and the executive team. Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience. Model and forecast business trends based on historical data sets and planned product changes or feature launches. Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder and the day to day vendor liaison for third party reporting systems. Support product and feature launches with data analysis and presentation that reflects the customer's experience and usage of the new product/feature. Identify data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding. Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products. Perform other duties as required. Required Qualifications WHAT YOU'LL BRING TO SPECTRUM Experience: Business Analysis experience - 3+ years of experience Education: Bachelor's degree in Science, Engineering, Math or related field or equivalent experience Skills: Effective analytical and problem solving skills Expertise in Excel and PowerPoint Abilities: Ability to read, write, speak and understand English Ability to analyze and interpret data Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.) Ability to quickly become subject matter expert on multiple databases and reporting tools Travel Ability: Office Environment Schedule: Full time This position is eligible to work in a hybrid work model (combination of in-office and remote days) Preferred Qualifications Ability to communicate verbally and in writing in a clear and straightforward manner Ability to communicate with direct management and company personnel Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Cross-functional working skills SPECTRUM CONNECTS YOU TO MORE Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry. Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company. Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas. Total Rewards: See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! MPD355 2025-47528 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. This job posting will remain open until 2025-02-12 07:00 PM (UTC) and will be extended if necessary. The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
    $32k-40k yearly est. 14h ago
  • Customer Service Rep II

    Westinghouse Electric Company 4.6company rating

    Customer Service Agent Job In Houston, TX

    We are searching for a Customer Service Rep II on behalf of our client. This is a 1 yr. contract assignment. (W-2) This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Location: Houston, Texas 77002 This is a 1 yr. contract assignment. (W-2) Pay rate: $18.50/hr. Responsibilities Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers' accounts as appropriate. Also, work with call centers and customers to resolve agency/customer issues. Reports fraudulent conditions to management. Requirements High School Diploma 2 years of customer service experience Any experience in Texas deregulation a plus. EOE of Minorities / Females / Vets / Disability. FL: 17382
    $18.5 hourly 3d ago
  • Customer Service Representative - E-Bike Division

    Segway 4.3company rating

    Customer Service Agent Job In Plano, TX

    Segway E-Bike Division is seeking a full-time Customer Service Representative to assist our sales and technical after-sales service teams with customer assistance and communications. This position reports directly to the US Sales Operations Director. This role will interface daily with the Inside Sales Manager, sales reps, dealers, consumers, tech and warranty departments, and other coworkers in the USA as an integral function of our business operations. The candidate needs to be highly focused, detail-oriented, timely, motivated, and customer-centric. Location: Plano, TX USA, not a remote position RESPONSIBILITIES: Support inbound inquiries from dealers and consumers through Segway's various systems: Customer ticketing and chat communications Direct phone line Segway E-Bike website Segway E-bike B2B Segway Dealer APP Liaise between sales team, finance, warehouse, tech, and warranty team for items to be passed on and handled by these departments Provide knowledgeable and insightful answers to highlight what makes the brand and product line unique to encourage product sales. Skills: Strong communication and interpersonal skills General knowledge of working within a retail environment. Bicycles industry experience a plus, but not mandatory Time management skills and ability to multitask and prioritize various projects Highly organized and strong follow through ability Ability to be cross functional between multiple departments and be adaptable to a fast-moving environment Job Requirements: High School Diploma, or undergraduate degree preferred Some bicycle industry knowledge is preferred Proficiency in Microsoft office Suite English language as primary
    $26k-33k yearly est. 7d ago
  • Customer Service Sales Representative

    Seis Gear

    Customer Service Agent Job In Rosenberg, TX

    Seis GEaR, located in Rosenberg, TX, is a provider of tools and equipment as well as repair services for modern seismic acquisition processes. With a focus on supporting energy exploration companies globally, Seis GEaR ensures reliability and success in seismic operations. The company emphasizes building relationships and gear repair to help businesses achieve long-term competence. Role Description This is a full-time on-site role for a Customer Service Sales Representative at Seis GEaR. The role involves engaging with customers, providing sales support, managing inquiries, and ensuring customer satisfaction. The Customer Service Sales Representative will play a key role in promoting Seis GEaR's products and services. Some international travel will be required. Qualifications Customer service, sales, and communication skills Ability to handle inquiries and provide solutions Strong organizational and time management skills Experience in the energy and oil and gas industry is a plus Knowledge of seismic acquisition processes Proficiency in CRM software High school diploma or equivalent; Bachelor's degree is a plus
    $25k-34k yearly est. 16d ago
  • Customer Service and Sales Representative

    K2 Staffing DFW

    Customer Service Agent Job In Houston, TX

    Entry Level - Sales and Customer Service Representative Type: Full-Time Join a Team Where Success is Celebrated Every Day! Are you a natural people person with a knack for solving problems? We're looking for someone who thrives on building connections and turning customers into loyal fans. What You'll Be Doing: Connect: Greet customers in person with warmth and enthusiasm while delivering top-notch service. Showcase: Highlight the benefits of our products and services with energy and confidence. Assist: Ensure customers find what they need and leave with a smile. Grow: Develop your skills and seize opportunities to advance within the company. What We're Looking For: High school diploma or equivalent (college coursework is a bonus). Previous experience in sales or customer service is great but not required-we provide hands-on training. Strong communication and presentation skills. Ability to manage time efficiently and stay organized. Reliable transportation to and from work. Basic computer skills and excellent phone and interpersonal etiquette. A proactive, can-do attitude with the ability to multitask. Why You'll Love Working Here: Vibrant Work Environment: We keep things fun, fast-paced, and engaging so you'll look forward to every shift. Career Growth: We're committed to helping you build your future with clear paths for advancement. Supportive Team Culture: Join a welcoming team that values collaboration and celebrates achievements. Competitive Compensation: Enjoy a strong base salary with opportunities for bonuses and incentives. You'll Shine in This Role If You're: Friendly and Approachable: You thrive on connecting with others and making their day better. Energetic and Positive: Your enthusiasm and upbeat attitude are contagious. A Team Player: You're always willing to lend a hand and collaborate with your coworkers. Driven and Goal-Oriented: You're excited to take on new challenges and grow your career. Ready to make an impact and grow with us in Houston? Apply now to start your journey!
    $25k-33k yearly est. 3d ago
  • Customer Service Specialist

    Malibu Events Promotions

    Customer Service Agent Job In Dallas, TX

    Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!
    $25k-33k yearly est. 5d ago
  • Customer Service Representative

    Tata Consultancy Services 4.3company rating

    Customer Service Agent Job In San Antonio, TX

    As a Bank Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on Banking - Auto Loans line of business or product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters. What you'll do: Provide operational support to members with their Banking - Auto Loans line of business or product Review accounts and processes transactions that may require action. Identify and confirm the member's immediate request(s) and works to resolve issues. Explore member's needs and recommend to fund an outstanding Loan. Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions. Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Follow written risk and compliance policies and procedures for business activities. What you have: High School Diploma OR GED Banking, Lending experience would be an additional advantage Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures Strong interpersonal and communication skills Ability to prioritize and multi-task while navigating through multiple business applications Successful completion of a job-related assessment is required
    $26k-32k yearly est. 1d ago
  • Event Services Specialist - Meeting Management

    Scouting America

    Customer Service Agent Job In Irving, TX

    We are seeking an organized and detail-oriented Event Services Specialist - Meeting Management to join our organization. In this role, you will play a crucial part in providing logistical, promotional, technical, and administrative services and support for events, meetings and/or conferences, for internal and/or external clients. You will work closely with both internal teams and external partners to ensure that all aspects of event logistics run smoothly. Your exceptional communication skills and ability to adapt to changing circumstances will be vital in meeting timelines for events of varying scales. In addition, you will be responsible for coordinating specific services for events to include, but not limited to, event registration site development, management, and training; accommodations; travel and transportation arrangements; facilities; catering; social, visual, and/or print media; special needs requirements; setup, installation, arrangement and/or operation of audio-visual electronic equipment (e.g., computers, microphones, speakers, projectors, podiums, etc.). If you thrive in a dynamic environment and possess a strong understanding of how to create meaningful experiences for participants, we invite you to apply and join our dedicated team. This position reports to the Manager of Events Services.
    $32k-52k yearly est. 14h ago
  • Customer Service Representative

    Miracom Hive

    Customer Service Agent Job In Dallas, TX

    Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail High school diploma; college degree preferred Experience in customer service or related field is advantageous Benefits Professional growth and advancement opportunities Supportive and collaborative work environment Participation in workshops and professional development programs Be the voice of our company. Apply now to become a Customer Service Representative!
    $26k-34k yearly est. 5d ago
  • French Speaking Customer Service Representative

    SNI Companies 4.3company rating

    Customer Service Agent Job In Austin, TX

    SNI Companies has partnered with an amazing organization in North Austin for a unique role as a Bilingual French speaking Automotive Claims Specialist! Combine your Administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential, benefits and incentives. In this role you will be processing and adjudicating automotive related claims in a professional environment. Hours: Training On-Site--- Monday to Friday 8:00am to 4:30pm (5-6 weeks) Remote/Hybrid 3 days in Office After training: 40 hour schedule plus occasional OT Monday to Friday 10:30am to 7:00PM and every other Saturday (8am-3:30pm) Skills needed: Fully fluent in French and English High volume inbound call experience Ability to multitask and attention to detail Microsoft office skills, Word, Excel and Outlook Technically savvy to pick up on new software and interoffice chat forums Why work here: Amazing leadership team! Small training classes with personal one on one attention and group training by a seasoned and experienced coach and trainer. Friendly and fun environment with excellent employee culture GROWTH potential here Apply today for immediate consideration!
    $25k-32k yearly est. 16d ago
  • Customer Service Representative

    Blueprint 4.1company rating

    Customer Service Agent Job In Dallas, TX

    We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Specialist Qualifications: · Superior verbal & written communication skill-sets · Work with a sense of urgency; demonstrate timely and thoroughly execution · Upbeat & outgoing mindset with positive energy · Interacts successfully with individuals and also teams · Maintains fruitful customer connections · Prior customer service or sales experience · Interacts successfully along with all amounts of management as well as staff members · Ability to work effectively independently and within a team to perform all tasks as assigned · High school diploma or equivalent · 1 year prior sales coordination or customer support experience · Prior SAP experience is a plus · Flexible with an ability to handle multiple tasks when priorities shift · Must be available to work on-site in Dallas, TX Customer Service Specialist Tasks & Duties · Processes new orders based on customer requests. · Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. · Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. · Provide sales support · Demonstrate solid troubleshooting skills when issues arise · Respond to customer questions · Maintain a reliable working knowledge of customer information · Effectively handle a number of competing priorities. · Handle customer inquiries, complaints, and escalations in a professional manner · Maintain accurate and detailed records of customer interactions · Other duties as assigned to meet operational needs Benefits: · Standard starting compensation is commensurate with experience · Regular performance reviews · Training, networking and development opportunities · Flexible scheduling To begin the application process, please submit your resumé.
    $26k-33k yearly est. 1d ago
  • Bilingual Call Center Representative - Critical Safety

    Taskus 3.9company rating

    Customer Service Agent Job In New Braunfels, TX

    Job DescriptionAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Bilingual Critical Safety Agent really do? Think of yourself as someone who will ensure high quality and safe experiences for both drivers and riders in a rideshare business. Some calls may be difficult, so not everyone will qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch. You must be fluent in Spanish and English - verbal, written & reading. As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. We are dedicated to ensuring the well-being of both our drivers and riders by embedding safety measures into every aspect of our platform. While we strive for seamless experiences, we understand that unexpected incidents may occur, so we rely on our specialized safety agents to provide support and empathy during challenging situations. Job Responsibilities: Empathetic Support: Provide authentic assistance to customers, actively listening and addressing their concerns. Efficient Problem Resolution: Quickly gather and document details, use resources to resolve issues, and escalate when necessary. Clear Communication: Set expectations, provide accurate information, and maintain professionalism in all interactions. Follow-up: Ensure timely follow-up with customers, keeping them informed of their case status. Ownership and Accountability: Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction. Professionalism: Represent the brand positively, adhering to company policies and ethical standards. Collaboration: Work effectively both independently and with teams to resolve issues and improve processes. Data Accuracy: Document interactions and case details accurately, maintaining confidentiality. Continuous Improvement: Stay updated on policies, participate in training, and suggest process improvements. Compliance: Adhere to all relevant laws, regulations, and company protocols. Basic Qualifications: High School Diploma or GED. Typing speed of 25+ words per minute. Excellent verbal and written communication skills. Successful completion of standardized hiring assessments. Willingness to work flexible hours as needed to support operational requirements. Preferred Qualifications: 24+ months of direct customer-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with individuals. 6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch), showcasing the ability to remain composed and think critically in high-pressure situations. Exceptional attention to detail, organizational skills, and follow-up capabilities, ensuring thorough and efficient resolution of issues. Tenacity to consistently prioritize doing what is right, even in challenging circumstances. Ability to work both independently and collaboratively, demonstrating flexibility and adaptability in various scenarios. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Critical Safety Agent means participating in Wellness sessions and other resiliency programs: All CSA employees will have access to counseling or coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All CSA employees will attend skills based resiliency trainings. Creating a Culture of Awareness and Prevention: TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of your work may include interacting with riders and drivers who are in distress, agitated or in danger. Examples of these types of situations may include, but are not limited to: Pick up or drop off spot was not at the correct location or was in a place that made the rider feel unsafe. Driver or rider made a sexual comment or advance towards the rider Driver or rider used a racial slur, or displayed bias Car was unhygienic ( dirty, foul smell, etc) Callers may be inebriated, calling to report a variety of concerns Reporting a car accident, up to and including collision with other vehicles and/or pedestrians Driver or rider was assaulted (sexually or physically) Driver is taking the rider to an undisclosed or improper location A driver may call to report assault, violence, etc. A driver or rider is experiencing a medical emergency Driver or rider may be in distress (up to and including suicidal thoughts or actions). As a Critical Safety Agent, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having wellness providers available (on-site or remote), resiliency programming, and other wellness initiatives, exposure to disturbing situations is unavoidable. Some individuals with a sensitivity to viewing or experiencing disturbing situations may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the situations they are involved with. TaskUs reserves the right to reassign Critical Safety Agents to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ******************************* .
    $24k-31k yearly est. 60d+ ago
  • Customer Service Representative

    Pricesenz

    Customer Service Agent Job In Dallas, TX

    Job Title: Customer Service Representative ( Entry Level ) Key Responsibilities Provide exceptional customer service to guests. Assist passengers with directions and information Monitor ground transportation activities and ensure compliance with regulations. Work outdoors and stand/walk for prolonged periods. Qualifications At least 1 year of customer service experience. High school diploma or equivalent. Strong communication and problem-solving skills. Ability to work in outdoor conditions and perform physical tasks effectively. This is a fantastic opportunity to work in a dynamic environment and engage with people from diverse backgrounds. If you are interested, Apply Now! PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability .
    $26k-34k yearly est. 1d ago
  • Call Center Representative

    Execusource 3.5company rating

    Customer Service Agent Job In Richardson, TX

    CONTRACT TO HIRE AFTER 3-5 MONTHS Pay: 18.50/hr Key Responsibilities: Responds to incoming customer calls, assisting directly or directing them to the appropriate person. Maintains positive customer relationships, ensuring all interactions align with company standards. Addresses and resolves customer inquiries, complaints, and concerns via phone, email, and chat, including billing questions, technician ETAs, scheduling, and service/product inquiries. Troubleshoots issues by identifying problems, researching solutions, implementing fixes, and escalating unresolved concerns. Updates customer accounts to maintain accurate records. Properly categorizes calls using call monitoring software. Follows CPI compliance regulations when processing phone payments. Updates the capacity planner for booked, rescheduled, or canceled appointments. Collaborates with the Sales and Service Coordinator to enhance scheduling accuracy and response efficiency. Keeps customers informed about the status of their service calls. Assists with dispatching duties as needed. Continuously stays up to date on company products, services, and promotions. Works with dispatch to refine scheduling accuracy and response times. Maintains reliable attendance and consistent job performance. Performs additional duties as assigned. Qualifications: High school diploma or equivalent. At least one year of experience in customer service or a customer-facing role. Experience or training in computer systems used in an administrative office environment.
    $24k-31k yearly est. 9d ago

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