Customer service agent jobs in Troy, MI - 3,273 jobs

Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!! We want to train you to become a Successful Customer Service Specialist! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce! Skills and duties you will learn and develop: · You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes · We will teach you how to research issues using available resources. · You will become proficient in maintaining detailed records and documentation for each customer interaction · You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments · You will learn how to handle a variety of scenarios with the ability to think decisively What you will bring to the table: · Must be 16 years of age · Excellent attendance and the ability to work Monday through Friday · Superior communication skills · Strong attention to detail and sense of urgency · Ability to maintain a professional demeanor · Experience with Microsoft office (Outlook), and willingness to learn company specific systems · Ability for detailed note taking · Upbeat personality/positive outlook What's in it for you? · Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!) · Ability to promote and grow within the organization! · Paying up to $20.00 per hour after full training · 401(k) · Shift Premium after 6:00 pm · For Full-time employees: · Health, dental, vision, and life insurance · Paid Time off Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Evening shift Morning shift No nights Split shift Work Location: In person

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*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Job Title: Client Services Representative Another Job Location:- Memphis, TN Job Duration: 6 months contract Duties: Local candidates only to Southfield, MI. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire. Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed) Laptop provided Work Schedule 9 AM ET- 6 PM ET with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period. The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Southfield, MI office. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc. These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc. The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day. Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates. The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Manager stated that their department focuses more on quality rather than quantity. Job Duties:Responsible for answering inbound calls from clients, while providing exceptional customer service Resolve general inquiries such as username / password resets, address changes, phone number changes, etc. Document call activity using Clients' proprietary system (they will be expected to document while on the phone with the customer) Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Skills:Must possess 2-3 years of recent customer service experience, ideally from a call center. Must have the ability to type and be on the phone at the same time. Ability to navigate through numerous systems at once Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel Ability to type at least 40 WPM Exceptional customer service skills; easy to understand Excellent verbal and written communication skills; ability to use proper grammar and spelling Experience within the banking or financial services industry is preferred but not required Education: Minimum of a High School Diploma or equivalent

*Healthcare Customer Service Representative* *Location:* Plymouth, MI (Onsite) *Schedule:* Flexible availability required between *5:00 AM - 10:00 PM*. Shifts are assigned based on performance. *Join Our Team!* Are you passionate about helping people and delivering exceptional service? As a *Customer Service Representative*, you'll be the friendly, knowledgeable voice that customers rely on. This is your chance to join a supportive team, grow your skills, and make a real difference every day. *What You'll Do* * Handle inbound and occasional follow-up calls in a *fast-paced call center environment*. * Answer questions about prior authorizations, general inquiries, and confidential information. * Accurately enter and update customer information across multiple systems. * Deliver *top-notch customer service* with professionalism and attention to detail. * Manage *50-100 calls per day*, depending on complexity. * Use various programs to track and document customer interactions. *What We're Looking For* * *Experience:* 1+ year of recent high-volume call center experience (within the last 2-3 years). * *Skills:* * Strong customer service and multitasking abilities. * Typing speed of at least *30 WPM*. * Comfort navigating multiple computer systems. *Preferred:* * Call center experience * Data entry accuracy * Computer proficiency *Workplace Type* This is a *fully onsite position* in Plymouth, MI. *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Plymouth,MI. *Application Deadline*This position is anticipated to close on Jan 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This role is focused on driving customer-centric improvements and optimizing service delivery within the Customer Success Team. Using data to understand customer behavior, the Specialist II, Customer Success will identify trends and improve customer satisfaction and retention by providing data-driven insights, creating reports, and collaborating with other departments such as Operations, Sales, and Marketing. It will also support strategic projects aimed at improving the customer experience by gathering and analyzing business requirements, identifying opportunities for improvement, and designing solutions that meet business needs. Key responsibilities include data analysis, KPI tracking, reporting, and leveraging customer success platforms. Essential skills include strong data analysis capabilities, knowledge of key performance indicators (KPIs), and excellent communication and process design abilities.

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Training & development Vision insurance Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team! RESPONSIBILITIES Lead Generation Extraordinaire: Dive into outbound calls with zest to generate leads and discover potential customers. Explore diverse prospecting methods to expand our lead database. Qualify leads like a pro based on our predetermined criteria. Appointment Setting Maestro: Master the art of setting appointments for our stellar sales representatives with qualified leads. Juggle and coordinate appointments with finesse. Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed. Database Rockstar: Rock our lead databases, keeping them accurate, up-to-date, and ready for action. Record lead interactions in our cutting-edge CRM system. Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures. Collaboration Champion: Work closely with the call center supervisor and contemporaries to align lead generation strategies. Have a can-do attitude, ready to tackle a fast-paced, fun environment. Together, let's take our lead generation game to new heights! Performance Metrics: Meet and exceed monthly and quarterly lead generation targets. Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting. QUALIFICATIONS: 5 Years of customer service experience Proficient with MS Word, Excel, and Outlook. Your communication skills are top-notch. Attention to detail with effective time management and organizational skills. Navigate CRM software and lead tracking systems with ease. Friendly, enthusiastic, and customer-service oriented Goal-oriented and ready to achieve stellar results. Self-motivated and strong work ethic High school Diploma or GED Required. Skills: Persuasion and influence. Relationship building and networking. Ability to work independently and as part of a team. Time management and organizational skills. Adaptability to changing market trends. Job Type: Full-time Salary: $15.00 - $19.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift, some evenings, and weekends are required Work setting: In-person Education: High school or equivalent

Job DescriptionSalary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time! Summary: Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits. Essential Duties and Responsibilities: (Other duties may be assigned) Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions. Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information. Maintains contact center database by entering call log notes and important call information. Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA). Skills/ Qualifications: Customer Focus Effective Communication Effective Listener Problem-Solving Job Requirements: High School Diploma or equivalent. 1-4 years of customer service experience, preferably within a call center environment. Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.) Ability to remain flexible and adaptable in a fast-paced environment. Pay / Location: $15.50/hour + quarterly quality bonus, depending on experience In office - Troy, Michigan

Galco Industrial Electronics, Inc., located in Madison Heights, Michigan, is a leading provider of industrial and commercial electrical and electronic controls, automation and motion products, repair, and engineering services. Galco serves commercial and industrial businesses, contractors, government agencies, institutions, and utilities across the country. We are seeking a Customer Service Representative, or CSR, which will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You are best suited to become a Galco CSR if you are genuinely excited to help customers. You are patient, empathetic, and passionately communicative. You love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these our CSRs can gather that for feedback. Problem-solving and multi-tasking also comes naturally to our CSR's. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM, P21 is a PLUS systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Technical aptitude is a strong plus High school diploma

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms. Job Description Optimum Retail Dynamics is a marketing firm hired by Fortune 500 clients in the local OH region to broaden brand recognition and enhance profitability. Optimum Retail Dynamics is actively seeking an energetic professional to fill a full time, entry level customer service opening. This position involves direct, face to face interaction with existing and prospective business clients. Our current client base is extremely diverse and in need of customer service professionals who can work on-site, providing direct customer and client support through promotional and marketing techniques. No prior experience required, as comprehensive training is provided. The training period prepares the individual for a broad range of experiences across many business settings and strengthens the individual's overall competency in customer service, sales, marketing, leadership, and management. Committed candidates will be provided exciting opportunities to advance within the organization, and increase their earning potential based on individual performance. Qualifications Job Requirements Desire for an entry-level position with great opportunity for future advancement. Ability to thrive in a high-energy, fast-paced environment Desire to advance and continuously improve as a professional Exceptional interpersonal skills and social competency Internal drive to succeed - as compensation is based largely on performance For Immediate consideration apply and we will reach out to you in the next 48 hours if we feel you are a top candidate. Thank you! Additional Information All your information will be kept confidential according to EEO guidelines. Send in your resume today!

About Us: At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail. Job Description We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner Provide accurate product and service information Resolve complaints and escalate issues as needed Maintain records of customer interactions and transactions Collaborate with team members to improve customer service processes Ensure high levels of customer satisfaction and professionalism at all times Qualifications Qualifications High school diploma or equivalent; associate degree preferred Proven experience in a customer service or call center environment Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work under pressure Basic computer proficiency and familiarity with customer management software Additional Information Benefits Competitive salary: $33,000 - $41,000 annually Opportunities for career advancement and skill development Paid training and onboarding Health, dental, and vision insurance packages Supportive team environment Paid time off and holidays

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES Manage file creation and all services associated with freight forwarding and logistics Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload QUALIFICATIONS, EXPERIENCE AND SKILLS At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service Graduate in any field Freight Forwarding experience is mandatory Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future. ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #LI-HE2 #LI-Hybrid

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Range: 10.33 - 16 We are an equal opportunity employer and participate in E-Verify in states where required.

Rochester, Michigan OneStream Software LLC Benefits Offered Vision, Medical, Dental, Life, 401K Employment Type Full-Time ABOUT THE JOB Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals. The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change. RESPONSIBILITIES Manager Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused). Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery. Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions. Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio. Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls. Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available. Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals. Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance. Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success. Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features. Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio. Educate customers on any new XF MarketPlace solutions and material on OneStream Academy. Use customer management tools to track customer communication, issues and metrics. Technical Expertise: Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams. Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings. Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions. Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices. Advance Internal Initiatives: Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals. Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers. Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs. Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members. QUALITIES OF A SUCCESSFUL CANDIDATE Formal Education and Certification Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience Knowledge and Experience Two to three years of experience in the software industry. Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs. Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization. Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives. Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment. Ability to present ideas in business-friendly and user-friendly language. Outstanding MS Office skills, specifically with Excel. Personal Attributes Strong leadership skills. Excellent interpersonal and communication skills. Exceptional listening skills. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Able to exercise independent judgment and problem-solve. High stress tolerance. OneStream Software is an Equal Opportunity Employer.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete. Position Purpose: Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to): Interact with members via phone, e-mail, chat and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Promote the sale of Credit Union products and services. Provide members with information necessary to make informed decisions regarding their financial transactions. Process a variety of member transactions such as check orders, balance information, fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate verbally and in writing. Able to operate calculator, word processor, and related computer applications. Well organized. Strong commitment to cross selling and over coming objections when cross selling applicable products and services. Maintain confidentiality of member data. Benefits Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! Information about our comprehensive total rewards package can be found here. Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm. Overview of Responsibilities: Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues. Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals. Member Service: Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU's services, eligibility requirements, and account options. Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction. Troubleshooting and De-escalation: Reviews account data to understand and resolve members concerns. Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed. Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience. Consumer Lending: Collects and inputs required information for loan applications and ensures all accompanying notes and details are documented. Notates member closing preferences and provides direction to members regarding required documentation needed to complete the closing process. Cross-Selling: Actively listens for cues during member interactions to identify potential needs and provide recommendations on products or services that align with their financial goals. Contributes to the achievement of department sales goals by deepening member relationships and promoting relevant solutions and opportunities to enhance the members financial success. Core Competencies: Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences. Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues. Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels. Education and Experience Requirements: High school diploma or GED; and Either of the following experience within a fast-paced customer service environment: o 1 year of experience within financial services, or o 2 years of experience within a call center with sales or production goals Suggestive selling and business solicitation experience in a financial institution preferred. Working Conditions: Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors. Occasionally required to travel throughout MSGCU's service area as business needs require. Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk. This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds. Compensation and Benefits: Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job. Base hourly pay begins at $19.25 / hour Team members in this role are eligible to earn incentives as part of our variable compensation plan Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family) If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k) You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Essential Functions Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs. Assist customers with concerns and distribute all relevant data to field offices Maintain a customer database to include detailed data entry into web-based third party applications Comprehensive understanding of customer service, principles, and practices Work under time constraints to meet specific timelines Attention to detail and keen sense of safeguarding other people's property and information Responsible for maintaining a professional presence while answering calls Use discretion as necessary when routing calls or providing information regarding the organization to callers Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel Follow precise client required protocols and BELFOR procedures Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment Train new employees as needed Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center Other projects and duties as assigned