Customer service agent jobs in Tuscaloosa, AL

Sterling Search Partner is helping a Birmingham client with its search for a Customer Service Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of December 8th Start Date January 8th While in training you will work: The first 2 months Monday - Friday 8:00AM to 5:00PM After training you will work: 5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM Key Responsibilities: Answer incoming calls promptly and professionally. Respond to customer inquiries and provide accurate information. Resolve customer issues and complaints effectively and efficiently. Maintain detailed records of customer interactions in the database. Collaborate with team members and departments to improve customer service processes. Meet or exceed performance metrics, including call volume and customer satisfaction. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent; additional education is a plus. Previous experience in a call center or customer service role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and software. Ability to work in a fast-paced environment and handle stressful situations.

Job Description About Us: Prewett Pest Control is seeking a Field Service Professional (Technician) in our West Alabama market, which covers Tuscaloosa county and surrounding areas. This position requires someone with a customer-centric focus and the ability to manage and grow a highly efficient service route. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. It is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. The West Alabama market is one of PPC's fast-growing service areas, offering a ground-floor opportunity to join a rapidly expanding company with strong potential for professional growth and career advancement. Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years-with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast. Our Core Focus: We strive to create value with every customer, team member, and partner interaction. Our Core Values: Passion, Excellence, Adaptable, Creativation, Ownership (PEACO) Compensation & Perks Base Salary: $20k-40k (based on experience) Bonuses & Commission Potential: Average Service Professionals make $45k/year, and High Performers will earn $50k-70k Monthly Bonuses based on KPIs Award trips/Recognition Company vehicle provided Blue Cross/Blue Shield Health Insurance, Dental & Vision Insurance Retirement plan + employer matching Responsibilities: Demonstrate Core Values in every customer interaction to ensure an exceptional customer experience. Conduct comprehensive property inspections for both residential and commercial clients, including all structural areas such as crawl spaces, interiors, exteriors, and attics. Take full ownership of your assigned routes, approaching them with the mindset of a business owner. Recommend and implement effective treatment and prevention strategies using integrated pest management principles and industry best practices. Apply strong problem-solving skills to identify customer concerns and provide timely, effective solutions. Efficiently manage all service appointments, including scheduled, unscheduled, and rescheduled visits, while maintaining punctuality and clear communication. Maintain in-depth knowledge of recurring pest control services, including termite, general pest, and mosquito treatments. Keep the company vehicle clean and presentable, reflecting the professionalism of the brand. Flexibility to work outside standard business hours may occasionally be required to meet customer needs. Requirements: Demonstrate Core Values in every customer interaction to ensure an exceptional customer experience. Conduct comprehensive property inspections for both residential and commercial clients, including all structural areas such as crawl spaces, interiors, exteriors, and attics. Take full ownership of your assigned routes, approaching them with the mindset of a business owner. Recommend and implement effective treatment and prevention strategies using integrated pest management principles and industry best practices. Apply strong problem-solving skills to identify customer concerns and provide timely, effective solutions. Efficiently manage all service appointments, including scheduled, unscheduled, and rescheduled visits, while maintaining punctuality and clear communication. Maintain in-depth knowledge of recurring pest control services, including termite, general pest, and mosquito treatments. Keep the company vehicle clean and presentable, reflecting the professionalism of the brand. Flexibility to work outside standard business hours may occasionally be required to meet customer needs. Bonus Points: What makes you stand out? Strong knowledge base of the pest control industry Successful track record in managing a route based position

Requirements Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years' experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice. Salary Description $16.00 per hour

At Messa Sync, we believe in creating seamless connections between people, ideas, and experiences. As a dynamic force in the event planning and engagement industry, we specialize in delivering impactful corporate and community events that foster collaboration and inspire growth. Our Birmingham-based team thrives on precision, innovation, and adaptability-bringing each client's vision to life through expert coordination, meticulous planning, and unmatched dedication. Job Description We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. This role is ideal for individuals who excel in providing exceptional service, solving problems efficiently, and ensuring that every client interaction reflects our company's values. As a key point of contact for customers, you will play an essential role in building trust and delivering a positive experience. Responsibilities Handle inbound and outbound customer inquiries via phone and email in a professional manner Resolve product and service issues by clarifying the customer's complaint and determining the cause Follow up to ensure customer satisfaction and maintain a high level of service quality Maintain accurate records of customer interactions and transactions Collaborate with other departments to ensure customer concerns are addressed effectively Continuously improve service processes by offering suggestions and feedback Maintain up-to-date knowledge of products, services, and company procedures Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) 2+ years of experience in a customer service or client-facing role Strong communication and interpersonal skills Ability to multitask, prioritize, and manage time efficiently Proficient in Microsoft Office and CRM systems Critical thinking and problem-solving abilities Professional demeanor and commitment to excellence Additional Information Benefits Competitive annual salary ($55,000 - $62,000) Opportunities for career advancement and professional development Supportive and collaborative work environment Paid time off and holidays Comprehensive training and onboarding programs Access to employee assistance resources

About Us Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time. Job Description We are seeking a highly motivated Customer Service Officer to join our dynamic team. In this role, you will serve as the frontline representative for our clients, ensuring every customer receives accurate, timely, and respectful assistance. You will play a key role in resolving inquiries, handling requests, and supporting the operational workflow across multiple channels. Responsibilities Respond to customer inquiries via phone, email, and live chat Resolve customer issues and complaints with professionalism and empathy Document interactions and maintain accurate records in our CRM system Collaborate with internal departments to resolve technical or service-related concerns Identify areas for service improvement and provide feedback to management Ensure compliance with company procedures and quality standards Follow up with clients to confirm resolution and satisfaction Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) 1-2 years of experience in a customer service, administrative, or support role Strong verbal and written communication skills Ability to multitask and work under pressure in a fast-paced environment Proficient with customer service software and tools (CRM systems, ticketing platforms, etc.) A solutions-oriented attitude and high emotional intelligence Detail-oriented and highly organized Additional Information Benefits Competitive salary: $57,000-$60,000 annually Opportunities for career advancement and professional growth Ongoing training and skill development programs Supportive team culture and leadership Health, dental, and vision insurance options Paid time off and holidays A dynamic work environment with modern tools and systems

Job Description The Ups Store5790 in Bessemer, AL is looking for one customer service to join our 5 person team. As a customer service representative, your roll is to focus on providing the correct resolutions for both customers and the business. Your will handle customer relationships and assist with individual service needs while delivering best -in-class customer service. service Responsibilities Always greet customers in a friendly manner ASAP. Ability to Open and Close the store overtime. Stock and price supplies for retail section. Multitask between customer if needed. Process shipping, fax documents, copies documents and prepare for notary. Write up orders for print jobs, and follow up on completed jobs by phone and email. Extensive knowledge of the company products and services. Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to hearing from you.

Job Description Primary Responsibilities: Manages the service and support for assigned book of commercial lines business Assists with gathering information for new and renewal submissions Review Policies for accuracy and completeness Reviews client policy transactions to verify they are in accordance with company guidelines Documents all activity related to a customer/policy in agency management system Maintains confidentiality of all information related to clients, agency, employees, companies, or as appropriate, other information Provides prompt, accurate, and courteous service to customers and company personnel Improves insurance skills and knowledge by seeking out educational opportunities Create and maintain internal market appetite guide Maintain carrier contact schedule Coordinate carrier meetings with the Petra team Desired Skills: Possesses strong computer knowledge and skills including experience with Microsoft Office programs as well as agency management software experience EPIC agency management system software experience strongly preferred Experience working with multiple lines of commercial coverage Fosters a proactive relationship with customers and company representatives Possesses excellent organizational and technical skills, is a problem solver and self-starter Demonstrates positive customer service and sales skills, internally and externally, with effective communication, respect, and integrity Has the ability to perform multiple tasks in a complex working environment accurately and proficiently At least one professional insurance designation preferred Education/Experience: 3+ years of commercial insurance experience, required 5+ years of commercial insurance experience, preferred Holds a current Property and Casualty Insurance license Preferred experience working within the Applied EPIC system College Degree preferred

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Minimum Qualifications: Customer Service Experience Call Center experience Shift: Primarily 2nd Shift - The schedules will be between 1:00 PM and 10:45 PM. The training will last 4 weeks. The training class will be from 3 to 11:45 Job Summary: Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested. General Duties & Responsibilities: Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Qualifications Educational Requirements: A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience. General Knowledge, Skills & Abilities: Knowledge of the company's products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Additional Information To know more on this position or to schedule an interview please contact; Vishwas Jaggi ************

00015 Store Support CenterLE_301 Hibbett Retail, Inc.SUMMARY The Specialist, Customer Relations provides administrative support to the customer relations department. Helps ensure high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. Acts as an intermediary between the stores and customers. Responds to inquiries and/or reviews received through social media and other platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment. Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members. Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers. Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction. Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems. Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders. Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community. Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales. Reviews and stays abreast of the organization's policies, procedures, and products. Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction. QUALIFICATIONS 0 - 1 years of related experience. Call center, customer service, or related experience preferred. Knowledge in administrative work. Communication and interpersonal skills, ability to interact effectively with customers and team members. Hibbett's Privacy Policy Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded. By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.

What Brought You Here Pay- $18-$22/hour Day Shift Hours OT as needed Benefits starting DAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience. What You Will Be Doing: Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk. Answer customer service calls within the first three rings. Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders. Prior data entry experience Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments. Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation. Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations. Handles or refers complaints of product or service failure to the appropriate department for investigation. Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions. Prepares price quotations on items not contained in price book and prepares quotations. Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. Answers customer's technical questions regarding products and services. Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team. Attends regular customer service department meetings. Support and participate in the organization's continuous improvement program and product training courses. Perform other related duties and provide back-up support to other group members as assigned by management. Skills You Bring: Associates degree or equivalent education/experience preferred. Proven CSR experience in the glass, construction, or manufacturing industries highly preferred Proven work experience in customer service. Must be able to multi-task, be organized, efficient, and accurate. Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. Experienced user of Microsoft Office suite. Listening skills and data collection with attention to detail are essential. Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra, and geometry. Why Trulite: Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Nathan & Nathan PC is growing! We are a family-owned creditors rights law firm in search of full-time Consumer Relations Specialists to join our team in our Birmingham, AL, office. We are looking for enthusiastic people with outstanding communications skills to work in a fun and fast-paced call-center environment. What you will do Resolve calls and negotiate best solutions for consumers and clients in a challenging environment. Able to follow instructions and make educated decisions based on training and position knowledge. Must follow and fully comply with all Federal, State and Local collection laws and practices. Meet and exceed all production goals. Must pass continuing education/training evaluations. Perform other duties as assigned. Who you are You have outstanding communications skills and are a great listener You have empathy for others You are a problem solver You are super organized Compensation and Benefits Hourly rate of pay based upon experience + monthly bonus potential (after completion of training period) Paid Time Off (PTO): 10 days + Holidays Competitive benefits package, including medical, dental, and 401k match Promotional opportunities within the firm Job Type: Full-time Pay: From $17.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Work Location: In person

Job DescriptionSalary: $16-$18 per hour Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. At APS, our purpose is to provide remarkable experiences for our customers and your role in that is crucial. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career. Alabama Professional Services is actively seeking a Customer Service Representative. By joining our APS, Inc. you will be supported by 40+ years of industry experience and will serve a key role in providing excellent customer service to customers across the state of Alabama. If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today! Benefits: Comprehensive benefits package including medical, dental, vision, and life insurance Potential for incentive-based compensation 401(k) plans A trusting, respectful, and upbeat culture The best tools, materials, and training to ensure your success Opportunities for professional growth and development Responsibilities: Answer inbound customer service calls Provide tactical support to other departments of the company Facilitate collection calls daily for past due accounts Schedule free service estimates Follow up with customers on various needs Keep customer records and database current Precise data entry Communicate with customers to ensure their satisfaction with our work Provide customers with a remarkable experience Qualifications: No experience necessary- we will teach you everything you need to know on-site! A customer-centric approach with the ability to address inquiries, concerns, and issues in a courteous and helpful manner Exceptional telephone and interpersonal skills Keen eye for accuracy when reviewing dates, payments, and scheduling information Enthusiastic, proactive attitude with a willingness to take ownership of responsibilities Proficiency in computer programs and apps A desire to grow within the role and potentially take on additional responsibilities as experience is gained High school diploma or equivalent Must be able to pass a comprehensive background and drug screen Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills Answers incoming calls Checks and follow ups on voicemail messages Maintains and updates patient demographics Schedules patient appointments Assists with patient registration and patient Check-out as needed May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities Excellent verbal communication and telephone skills Ability to read and interpret documents Effective interpersonal skills including active listening Typing and Data Entry Experience Strong organizational skills and detail oriented Proficient in Microsoft Office (Word, Excel, Outlook) Bi-Lingual in Spanish is required. Requirements Qualification, Education, Experience Requires High School Diploma or equivalent 1-2 years in administrative experience Physical/Mental Demands Work requires the ability to lift objects weighing up to 20 pounds Work requires ability to carry objects weighing up to 20 pounds. Work requires ability to sit +/- 90% of the time. Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. Work requires the ability to hear, understand, and distinguish speech and/or other sounds. Work requires proofreading and checking documents for accuracy. Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus OSHA personal exposure risk category I & II Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations Understands Christ Health Center Mission Statement and Values Consistently displays Christ Health Center's Mission on a daily basis Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $11 per hour Salary Range: 7.25 - 11 We are an equal opportunity employer and participate in E-Verify in states where required.

Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Assists members and employees with all electronic services including mobile banking, remote deposit capture, home banking, online accounts and web loan payments. Takes credit applications received by phone and forwards the application to a Loan Specialist for processing. Identifies cross-sell opportunities and cross-sells services to members. Ensures the appropriate records are maintained and required reports are prepared. Provides check and deposit verification for merchants. Performs other job-related duties required or assigned. Performance Measurements Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations. Successfully resolve member issues with limited transfers. Process member transactions with zero unresolved errors. Successfully recommend a new product or service to qualified members. Contribute to overall Call Center Quality Loop score of 6.7 or higher. Knowledge and Skills Experience - One year to three years of similar or related experience. Education - A high school education or GED. Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills - Good listening and telephone skills; able to operate a 10-key calculator, and computer keyboard; able to make decisions with minimum information. Physical Requirements - Light lifting required.

· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Medical Call Center Representatives serve as our initial welcome for patients. Representatives are responsible for ensuring every patient makes a smooth transition into their clinical, cosmetic, or spa visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Provides accurate and professional phone support for incoming calls from patients, medical offices, and vendors. Responsibilities also includes various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling. You'll be joining a successful and fast growing practice in Hoover on Valleydale Road near I-65. Comprehensive benefits include competitive compensation, medical, dental, vision, disability, life, 401k, vacation leave, sick leave, and paid holiday. All employees have access to top of the line aesthetic treatments as well as discounted products. Responsibilities and Duties Schedule appointments for patients for both our dermatology clinic and spa. Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.). Schedule appointments correctly - review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (including insurance card and form of ID). Instruct caller of how to complete new patient paperwork Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Understanding of when to escalate calls to physicians, business manager, and/or nurse supervisor. Make reminder calls as requested. Make calls to reschedule appointments when necessary. Provide assistance with mailings and other projects as call volume permits. Qualifications and Skills Ability to handle confidential and sensitive information. Ability to communicate effectively on the telephone. Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. Ability to handle a high volume "call center" environment: work quickly and multi-task. Ability to exercise good judgment to handle calls appropriately. Ability to demonstrate quality customer service. Knowledge of modern office equipment and procedures. Previous EMR experience (specifically, ModMed EMA) preferred. Strong verbal and written communication skills Attentiveness to detail Background and Drug screen required Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Birmingham, AL 35244: Reliably commute or planning to relocate before starting work (Preferred) Experience: Medical Call Center: 1 year (Preferred) Multi-line phone systems: 1 year (Preferred) ModMed/EMA: 1 year (Preferred) Work Location: In person

Key Responsibilities: Schedule and dispatch Field Technicians for daily assignments. Prioritize service calls based on urgency and impact. Coordinate all on-site work scheduling with customers. Manage job setup, technician time tracking, and updates Communicate between field and office to ensure workflow continuity. Monitor parts/materials availability and inform technicians. Issue and track purchase orders; reconcile PO logs. Maintain truck inventory and ensure accurate billing/payroll prep. Support cost control across PM contracts, repairs, and projects. Maintain service contract logs and assist with monthly revenue forecasts. Follow up with customers to ensure satisfaction. Participate in team meetings and assist with ordering parts and contract renewals.