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Customer service agent jobs in Union, NY

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  • Customer Svcs Spec I

    Bae Systems 4.7company rating

    Customer service agent job in Endicott, NY

    The Controls and Avionics (CAS) Aftermarket is seeking to add a Customer Service Representative to the team. The CAS Aftermarket team is responsible for maintaining, repairing, modifying, and overhauling customer owned flight control systems. Our experienced staff tackles unique problems that come back from the field and ensures that the customer gets quality returns in a timely manner. We do this through a collaborative and cross functional approach in order to provide overall customer satisfaction. The Customer Service Representative (CSR) is the main interface with our customers while units are in for repair. They are responsible for obtaining repair authorization and understanding what issue the product is exhibiting in the lab or in the field. They then align proper funding through a purchase order and release the product to the manufacturing floor, with the explanation of the problem stated by the customer. Throughout the repair cycle, the CSR monitors progress and maintains a regular stream of communication with the customer as to the status of the unit. The CSR will work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success. Whether on a repair contract or quoting individual orders with material and labor - the CSR is pivotal to the financial success for the aftermarket team. Skillsets for this role include organizational skills, clear communication, attention to detail, financial and contract literacy, teamwork, and an aptitude for manufacturing processes. Working in a fast paced environment where no two repairs are the same, every day brings new experiences and challenges About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified. High School diploma or GED Experience working in an office setting Ability to clearly communicate through all forms (written, phone, in person, through telecom, etc) Thorough organizational skills Ability to read and interpret contractual documents Problem solving mindset with clear follow through and ownership 2 year degree in business field Experience accepting/issuing purchase orders Understanding of manufacturing business environment Experience reading, writing, and accepting contractual documents. Benefits Information Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance. Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O'Hara Service Contract Act (SCA).
    $86k-133k yearly est. 6d ago
  • Analyst - Customer Advocate

    Iberdrola

    Customer service agent job in Vestal, NY

    Company: New York State Electric and Gas Department: Customer Service Job Title: Analyst - Customer Advocate Work Model: Office is dependent upon experience, ranging from $64,538 to $80,673 Responsible for assisting customers who are unable to pay their bills; ensuring field compliance with HEFPA; administering the critical customer program; serving as liaison with local Depts. of Social Services and other agencies; assisting in the promotion of the Companys low-income program; handling at-risk customers during emergencies. Conducts outreach with customers and/or agencies regarding company programs and services. May conduct annual training on cold weather and HEFPA related policies. Key Responsibilities * Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%) * Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%) * Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%) * Conduct outreach to agencies and/or customers explaining company services and programs. (15%) * Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%) * Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%) Required Qualifications * Education & Experience Required: * Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required. * Skills/Abilities: * Strong communication skills. * Effective problem-solving and organizational skills. * Strong analytical ability. * Able to multi-task. * PC skills, including MS Office Suite. Preferred Qualifications * Bachelors Degree * Delivering for the Business: * Global view of the Business - Competent * Achieving Results and Continuous Improvements - Competent * Initiative - Competent * Innovation & Creativity - Competent * Global Relationships: * Flexibility & Globalization - Competent * Customer Focus - Advanced * Communicating & Influencing - Expert * Team Work - Competent * Managing People: * Team Management - Competent * Developing Others - Initial Competencies * Growth & Continuous Improvement * Initiative & Change * Focused on Results * Customer Centric (internal and/or external) * Communication * Collaboration * Leadership (people managers/leaders) Company: NY STATE ELECTRIC & GAS CORP Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: January-16-2026
    $64.5k-80.7k yearly Auto-Apply 7d ago
  • Meat Customer Service $1,000 Sign On Bonus

    Dev 4.2company rating

    Customer service agent job in Ithaca, NY

    Jobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job Description Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 7am Age Requirement: Must be 18 years or older Location: Ithaca, NY Address: 500 S. Meadow Street Pay: $15.50 - $16 / hour Job Posting: 12/07/2023 Job Posting End: 01/07/2024 Job ID: R0192636 EARN A BONUS UP TO $1,000! Hiring immediately! Our mission is to provide incredible service and help our customers live healthier, better lives through food. In this role you will work alongside a team to educate our customers on the different types and cuts of meat to complete their meals, and ensure the freshest meat products are available throughout the day. If your passions are food and working in a fast-paced environment, this could be the role for you! What will I do? Provide incredible service to our customers Keep our shelves and service counter stocked with fresh products Take orders and prepare items for display by cutting, packaging, and labeling products May unload daily deliveries and stock cases, displays and backroom coolers with new and existing products/inventory At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
    $15.5-16 hourly 9h ago
  • Customer Relations Representative - State Farm Agent Team Member

    Nicholas Romo-State Farm Agent

    Customer service agent job in Ithaca, NY

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Customer Relations Representative Service & Sales Focus Nick Romo State Farm Agency Deliver outstanding service. Drive results. Build your career. Nick Romo State Farm is looking for a motivated and relationship-driven Customer Relations Representative who thrives on helping people while achieving measurable results. In this role, youll provide exceptional customer support while identifying opportunities to recommend additional products and services. Every service interaction is a sales opportunityand your ability to connect with clients and offer meaningful solutions will drive both agency growth and your success. This is a fully licensed position (Property & Casualty and Life & Health). If youre not yet licensed, we provide full support and paid training to help you obtain your licenses. What Youll Do Manage customer inquiries, billing questions, and policy updates with professionalism and care. Conduct policy reviews and identify opportunities to enhance coverage or add protection. Handle renewals, claims follow-up, and account maintenance to ensure client satisfaction. Proactively reach out to existing customers to discuss needs and recommend solutions. Maintain accurate records and communicate effectively with the team. What You Bring Strong communication and interpersonal skills. A service-first mindset with confidence in leading sales conversations. Proven ability to meet goals and build long-term relationships. Organized, detail-oriented, and able to manage multiple priorities. Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support. Why Join Nick Romo State Farm Competitive base pay with commissions and bonuses. Full licensing support and paid training. Career advancement opportunities within a high-performing agency. Supportive, team-oriented culture that values initiative and results. The chance to make a real impact helping clients protect what matters most. If youre a confident communicator with a passion for both service and sales, apply today to join Nick Romo State Farm and take your career to the next level.
    $37k-51k yearly est. 11d ago
  • On-Site Sr CSR

    Genpt

    Customer service agent job in Elmira, NY

    Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). Orders items to ensure appropriate inventory levels are maintained for Consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product. Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders. Acts as mentor/lead to lower level employees. May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction. May assist customer by troubleshooting via telephone or email and identifying correct part. Attends training sessions regularly to continue professional growth and development. Performs other duties as assigned COMPENSATION $ COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. This position offers an hourly pay range of $26.00. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.Benefits:Health Insurance: Comprehensive medical, dental, and vision plans.Retirement Plan: 401(k) with company match.Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $26 hourly Auto-Apply 60d+ ago
  • Customer Relations Representative - State Farm Agent Team Member

    Noreen Thomas-State Farm Agent

    Customer service agent job in Clarks Summit, PA

    Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Noreen Thomas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $33k-47k yearly est. 30d ago
  • Customer Sales Advisor - Ithaca, NY

    The Goodyear Tire & Rubber Company 4.5company rating

    Customer service agent job in Ithaca, NY

    **IMMEDIATELY HIRING!!! - APPLY TODAY!!!** **The pay range for this position is $16.00 - $20.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.** Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader! **General Description: ** As a Customer Sales Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours; apply today! **Responsibilities will include, but not be limited to:** + Help drive and reach sales goals through guest interactions including tire and service sales + Build guest relationships and ensure guest satisfaction through understanding their needs + Understand and be able to describe all warranties, advertising, and promotion of products and services + Take responsibility for guest interactions from initial experience through completed service, Make recommendations to guests based on manufacturing recommendations + including checking in, scheduling appointment, accurately estimating time requirements, and checking out. + Promote self-development by utilizing Company provided training tools + Maintain a clean and safe work and guest area + Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. **Basic Qualifications:** + Prior guest service experience + Valid driver's license + Must be at least 18 years of age + No relocation is being offered for this position + Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future **Preferred Qualifications:** + High School Diploma or GED + Previous Automotive Guest Service experience + Previous Tire Sales experience **Position Criteria:** + Strong work ethic; independently motivated to produce results with limited influence from others + Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork + Ability to review, analyze, and interpret information, identify problems, and make decisions + Ability to read, understand, and follow procedures and guidelines + Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays + Commitment to following established safety policies and procedures.
    $16-20 hourly 60d+ ago
  • Veterinary Receptionist - Customer Service Representative

    Dickin Memorial Animal Hospital

    Customer service agent job in Endicott, NY

    Are you both a people person and an animal lover? At Dickin Memorial Animal Hospital, we're hiring an outgoing and communicative full-time Veterinary Receptionist - Customer Service Representative to handle our phone lines and assist our patients! If you thrive in supportive, fast-paced environments, you could be the perfect addition to our Endicott, NY team. Keep reading to find out! BECOMING A VETERINARY RECEPTIONIST - CUSTOMER SERVICE REPRESENTATIVE We offer a competitive pay of $16.00 - $20.00/hour, based on experience, and these fantastic benefits: Paid sick leave Personal pet healthcare, including free exams and X-rays plus 20% off professional services Vacation time and incentives Continuing education reimbursement 401(k) with 3% match Pre-tax ancillary insurance Plus, you can accrue vacation leave and share expenses for health insurance coverage. LEARN A LITTLE ABOUT THE JOB Typical working hours are from 8:00 am - 5:30 pm, Monday - Friday with 1 Saturday per month. In this role, you warmly greet our pet patients and their human owners and leave a lasting positive impression. Speaking with patients over the phone and in person, you answer questions, schedule appointments, and update records. You welcome patients as they arrive, check them in and out of our practice, and do whatever else is needed to ensure they receive the best care possible! ABOUT US At Dickin Memorial Animal Hospital, we're all about giving underdogs opportunities to grow stronger and enjoy a healthy life filled with love. We're not just an animal hospital - we're a medical sanctuary where all breeds of dogs and cats receive the care and support they need to feel their best. Our legacy is built on recognizing the contributions animals have made - and continue to make - to humanity. We offer a forward-thinking environment where continuous learning is encouraged, making this a great place to grow within the veterinary space. If you'd like to support us in our mission, apply today! WHAT WE'RE LOOKING FOR 2+ years of experience as a receptionist or a similar position in veterinary medicine Computer proficiency High school diploma or equivalent Communication skills and phone etiquette 2+ years of customer service experience would be preferred. APPLY TODAY TO BECOME A VETERINARY RECEPTIONIST - CUSTOMER SERVICE REPRESENTATIVE! Ready to be the backbone of our office? Fill out our short initial application today-we can't wait to meet you! Applicants may be required to pass a background check and/or drug screening to be eligible for hire.
    $16-20 hourly 39d ago
  • Insurance Customer Service Sales Representative

    Adam Roux Insurance Agency

    Customer service agent job in Binghamton, NY

    About Us Adam Roux Insurance Agency has offices in Binghamton and Liverpool, NY, serving clients for over 19 years. We value teamwork, personal growth, and a fun, supportive work environment. Enjoy daily incentives, weekly bonuses, and paid time off while building your career with a team that rewards hard work and dedication. Job Description We're looking for a Customer Service Sales Representative who is friendly, motivated, and great with people. You'll be the first point of contact for clients, answering questions, providing guidance, and helping them find the right insurance coverage. This is a Monday-Friday position offering $23/hour ($47,000/year) with daily bonuses. Add in monthly commissions and bonuses to have a total first year earning potential up to $60,000. We provide full training, ongoing support, and benefits including health insurance and PTO. If you want to grow in a rewarding, team-oriented environment, apply today! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Earn Extra PTO Office Equipment Provided Work-Life Balance Mon-Fri Schedule Career Growth Opportunities Continuing Education Opportunities Hands on Training Professional Work Environment Health Insurance (Employer pays 50%) Health Insurance Responsibilities Build strong relationships with potential clients to maintain and grow customer loyalty. Advise clients on suitable insurance policies depending on their needs and objectives. Actively listen to the clients objections and concerns. Address their concerns carefully, clearly, and professionally. Continue to look for and recognize opportunities to cross-sell/account rounding. Update and Make changes to insurance policies as needed. Process premium payments. Issue Insurance Documentation (COI, ID cards, etc.) Handle confidential information with discretion and follow established protocols. Requirements Property and Casualty License is a bonus. 1+ years experience in sales/customer service is a bonus Experience in insurance is a BONUS! Experience working in an office environment, using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills. Proficient in Microsoft Office Suite Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication. A career-minded go-getter able to work independently to hit targets and collaborate with team members.
    $47k-60k yearly 12d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Adam Bennett-State Farm Agent

    Customer service agent job in Athens, PA

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $33k-47k yearly est. 14d ago
  • Customer Care Service Representative

    Wayne Bank 4.0company rating

    Customer service agent job in Franklin, NY

    Salary Range: Service Representative I or II (Based on experience) Duties: Responsible for resolving a variety of customer requests via inbound and outbound calls with the goal of exceeding expectations. Promotes service excellence by modeling exceptional customer services characteristics to retain and build new and existing customer relationships. Understand and solve problems effectively at first contact; match products and service solutions to each customers' unique needs and make referrals to the appropriate business partner when appropriate. Optimize the client experience by informing and educating clients of useful resources and innovative technology. Follows established policies and procedures to resolve customer requests in a consistent accurate manner. Skills: Excellent verbal communication and listening skills. Ability to work professionally in a fast-paced environment that requires accuracy and multi-tasking. Has the ability to engage with customers-begin a conversation, anticipate customer questions, and professionally and confidently answer the question in a timely manner. Moderate typing skills required, moderate to advanced computer skills knowledge of WORD and EXCEL required. Comprehensive knowledge of all bank products and services. Experience: A minimum of one (1) year retail banking experience required. Education: High School Diploma or Equivalency.
    $36k-42k yearly est. 7d ago
  • Customer Service Representative

    Fenix Parts Inc. 3.9company rating

    Customer service agent job in Elmira, NY

    Join the Automotive Revolution at Fenix Parts About Fenix Parts: Fenix Parts isn't just a company; it's an essential part of the automotive recycling revolution. As a leading force in the recycling and resale of OEM automotive parts, we have made our mark in the industry for over 25 years. With a robust network expanding across more than 30 locations in the U.S., we are at the forefront of reducing the environmental impact of auto waste. We thrive on innovation, sustainability, and a commitment to excellence. Why Join Fenix? Our team is expanding rapidly to keep pace with our growth and the increasing demand for price-friendly automotive solutions. We are in search of passionate, skilled individuals who are ready to drive their career forward in a dynamic and rewarding environment. Position Overview: Customer Service As a key player on our team, you'll engage in helping customers with all situations related to their accounts, orders and discrepancies. You will also be tasked with other customer service related duties as they may arise. Job Snapshot: 5-day work week. Handle incoming calls regarding customers selling purchasing parts and or selling their vehicles. Maintain relationships with coworkers and customers Arrange vehicle pickups from customer homes and businesses. Mark and ring out parts Load or Unload parts operating a forklift Maintain awareness of inventory levels and top sales parts Open communication with supervisors to maintain site-specific needs. What We Offer: Competitive Compensation: Attractive earnings with growth potential. Benefits: Comprehensive benefits package including health, dental, and vision coverage, plus 401(k) options. Work-Life Balance: Enjoy a stable day shift schedule Professional Development: Opportunities for advancement in a growing company. Inclusive Culture: Proud to be an Equal Opportunity/Affirmative Action employer. Requirements: High School Diploma or equivalent Excellent computer skills Excellent communication skills Strong math skills Knowledge of auto parts and vehicles Special Invitation: Transitioning military professionals are encouraged to apply. Your skills are highly valued here! Equal Opportunity Employer: We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. Ready to Make a Difference? Become part of something bigger and help shape the future of automotive sustainability. Apply today to join our amazing team at Fenix Parts and drive forward your career. Together, let's revitalize the way the world views automotive recycling!
    $30k-38k yearly est. Auto-Apply 46d ago
  • Customer Service Representative

    Amphenol Corporation 4.5company rating

    Customer service agent job in Sidney, NY

    The Role - Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY. The key responsibilities of this Customer Service Representative include, but are not limited to: Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders. Provide this information through a multi-functional team approach. Process all change orders and schedule advances in a prompt and courteous manner. Expedite delivery of customer orders to comply with customer requirements. Coordinate expedites through appropriate personnel in Planning & Production Departments. Monitor delivery status of orders from key customers. Coordinate source inspection to enable parts to ship in a timely manner. Verify and administer terms and conditions on customer orders and quotations. Process complete and accurate phone quotations. Process purchase orders for imported products. Receive and process customer purchase orders and informs them of delivery date. Fulfil customer requests for information. Process confirming orders and coordinates with necessary personnel. Monitor quote progress to assure response by due date. Monitor order progress to assure prompt processing. Serve as back-up to other Customer Service Representatives on customer team. Salary $42,000 - $55,000 Location - Sidney, NY 30 Minute Drive from Binghamton, NY 20 Minute Drive from Oneonta, NY The Person - The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations: Associates degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience. Excellent interpersonal skills and be adept at both oral and written communications. Proficiency with Microsoft Office Confidentiality Be a team player Be able to work in a fast paced environment The Company - With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 100 years. Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions. Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement. We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work. Amphenol offers a competitive wage and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government. Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally. Amphenol - Making History, Designing the Future
    $42k-55k yearly 23d ago
  • Customer Service Representative

    Teamworld 4.1company rating

    Customer service agent job in Binghamton, NY

    Full-time Description GENERAL JOB DESCRIPTION The Customer Service Representative plays a key role in managing customer requests, entering and maintaining accurate order data, and supporting internal teams throughout the order lifecycle. This position requires strong data entry accuracy, excellent communication skills, and the ability to coordinate with purchasing, production, art, and logistics, to ensure a premier customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadline-driven environment. PRIMARY DUTIES AND RESPONSIBILITIES Data Entry & Order Processing Enter, update, and maintain accurate customer information, order details, and communication records in the CRM and ERP system. Process sales orders, purchase orders, and customer quotes with a high level of accuracy. Type and prepare detailed order documentation, confirmations, and updates. Ensure timely and precise entry of pricing, product specs, and customization details. Customer Support & Communication Serve as a secondary point of contact for customer inquiries via phone, email, and chat. Provide professional, prompt, and clear communication regarding order status. Collect and verify required order information from customers. Follow up with customers to ensure satisfaction and address any issues. Administrative & Support Responsibilities Document all customer interactions, changes, and updates. Provide backup support for other Customer Service Representatives as needed. Participate in special projects, including process documentation and workflow improvements. SECONDARY DUTIES AND RESPONSIBILITIES Requirements KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Strong data entry accuracy and attention to detail. High proficiency with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). Excellent written and verbal communication skills. Strong organizational and time-management abilities; able to prioritize multiple tasks. Ability to work effectively in a fast-paced, deadline-driven team environment. Sound judgment, critical thinking, and problem-solving skills. Customer-first mindset with the ability to build consultative relationships. Adaptable, proactive, and able to manage shifting priorities. Education Associate degree preferred, or a combination of relevant education and experience. Experience 2-3 years of customer service, administrative support, or data entry experience. Promotional product industry experience a bonus but not required. Advanced Excel knowledge preferred. Monday - Friday | 8am - 5pm | $20 - $22 / hr. | On-site in Binghamton, NY
    $20-22 hourly 33d ago
  • Customer Sales & Serv Rep

    DTS Fluid Power 3.6company rating

    Customer service agent job in Big Flats, NY

    Want to use your customer service skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities? How about all of the above AND benefits, paid time off and even tuition reimbursement? Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you. You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes. This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks. Just some of the things you'll be doing on a daily basis: Assist customers by phone and in person at our facility Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction Process quotes, take orders and provide post-order service REQUIREMENTS Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical. Specific qualifications for the role include: 6 months of customer service experience preferred Desire to increase knowledge in industrial distribution products Excellent telephone skills Ability and desire to learn new systems and processes quickly Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine High school diploma or equivalent Valid driver's license and clean driving record (MVR) SAP / ERP experience, preferred but not required Some knowledge of industrial distribution products and hydraulics, preferred but not required SALARY & BENEFITS As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team. Starting Salary: In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $18-$22/hour depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. Benefits: Here is just some of what we have to offer: Base salary and bonus opportunities Health, vision, and dental coverage, 401(k) w/ company match Paid vacation, sick time, and company holidays Tuition reimbursement Personalized training and development program Career development and advancement opportunities Build a rewarding career with a global leader in industrial distribution! #LI-SB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $18-22 hourly Auto-Apply 60d+ ago
  • Dining Services Associate

    Elderwood 3.1company rating

    Customer service agent job in Waverly, NY

    APPLY HERE FOR FULL-TIME AND PART-TIME DINING SERVICES ASSOCIATE OPPORTUNITY : Elderwood at Waverly: At Elderwood at Waverly we are seeking kind, collaborative and dedicated Dining Services Associate to join our dietary network. Dining Services Associate- Position Overview: Dining Service Assistant (DSA) team members are responsible for ensuring the health and wellbeing of our residents by being responsible for food and beverage preparation, meal service, and kitchen/equipment sanitation. This individual also assists with providing a positive experience to the residents while following all applicable regulations. Elderwood Benefits as a Dining Services Associate (must qualify): Employee Referral Bonus 401K with Employer Matching PTO & Holiday Package Full Suite of Health Benefits - Medical, Dental, Vision Shift Differentials Other Compensation Programs! Elderwood at Waverly: Elderwood at Waverly is located in Waverly, NY, between Elmira and Binghamton, NY, along the Twin Tiers. Offering a continuum of care, the campus features a 200-bed skilled nursing facility with secure memory care and Adult Medical Day Services, adjacent to an assisted living community. A spacious, up-to-date therapy gym accommodates residential subacute rehabilitation and outpatient physical, occupational and speech therapy. Responsibilities Dining Services Associate 1. Assists in the preparation and delivery of meals to residents according to department policy and position assignment. 2. Adheres to the resident's diet order, texture/consistency modifications, and menu preferences during the preparation and service of food items and beverages. 3. Performs all responsibilities of the designated position assignment during the scheduled shift in accordance with all safety regulations and standards of practice. 4. May serve meals to residents in dining areas according to seating chart and instructions on resident tray tickets. 5. Assists in care and maintenance of kitchen environment and equipment. 6. Regularly contributes to, and actively participates in, facility and department staff meetings and inservices. 7. May interact and communicate with residents/family members regarding meal service quality. 8. Utilizes electronic timekeeping system as directed. 9. Arrives to work on time, regularly, and works as scheduled. 10. Recognizes and follows the dress code of the facility including wearing name tag at all times. 11. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 12. Supports and abides by Elderwood's Mission, Vision, and Values. 13. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 14. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications Dining Services Associate Minimum of 16 years of age Employment Certificate/Permit required for applicable individuals Prior customer service experience ServSafe certification or willingness to obtain Physical stamina necessary for constant activity HS diploma or equivalent preferred Prior food service, hospitality, serving, or restaurant experience desired This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
    $35k-44k yearly est. Auto-Apply 60d+ ago
  • Room Service Associate

    Ny United Health Services

    Customer service agent job in Johnson City, NY

    Position OverviewAssists in all areas in the department associated with Patient, Retail and Catering services. Primary Department, Division, or Unit: Primary Work Shift: Day Rotational Compensation Range: $17.05 - $22.17 per hour, depending on experience You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours. ----- Job Responsibilities Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy Position Qualifications Preferred: High School or Equivalent ----- Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
    $17.1-22.2 hourly Auto-Apply 60d+ ago
  • Credit and Collection CSR

    Mirabito Holdings 4.2company rating

    Customer service agent job in Binghamton, NY

    Credit and Collections CSR Reports to: Corporate Credit Manager Status: Full Time, hourly Non-Exempt Hourly Rate: $18 - $20 ESSENTIAL FUNCTIONS - include and are not limited to: Handle various credit, collections, and accounts receivable responsibilities in a high-paced environment Resolves customer questions, complaints, and collections inquiries in a professional, helpful manner. Connects with existing and potential customers and aims to resolve inquiries related to receivables management. Utilizes computer system to verify and document customer requests. Responsible for review and collection of past due bills owed by a customer. Analyzes each balance due, identifies problem delinquencies and administers a solution in order to collect the balance of the debt. Contacts customers on a regular basis via telephone or other methods to ensure their understanding of billing practice, responsibility, and collection policies. Maintains and updates customer information as necessary. Escalates calls to supervisor when necessary and appropriate Must be able to remain in a stationary position 90% of the time. Adhere to company policies and procedures 100% of the time. RESPONSIBILITIES - include and are not limited to: Collect payments on past due bills. Provide strong customer service, both internally and externally Inform customers of overdue accounts and facilitate a commitment to repay debt. Ensure all customer information is correct, including phone numbers and addresses. Submit accounts to third party collection agencies as required. Assist in managing state funded energy assistance programs. Follow federal and state laws dealing with debt collection. Report to work as scheduled with minimal absenteeism or tardiness. Attend job related training and informational seminars as requested. Perform other related duties as assigned. QUALIFICATIONS - include and are not limited to: Previous customer service experience preferred. Excellent communication, analytical, and organizational skills. Enthusiastic, positive approach with the ability to work in a collaborative team environment. Strong working knowledge of Excel and the ability to use other Microsoft office products. Strong analytical skills and attention to detail. The ability to communicate professionally and effectively both written or verbally. The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. (For example, emergencies, change in personnel, workload or technical development.)
    $18-20 hourly 10d ago
  • Materials Representative

    Energy Transfer 4.7company rating

    Customer service agent job in Towanda, PA

    USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers. Essential Duties and Responsibilities: The Materials Representative is a critical role involved with maintaining accurate and acceptable physical inventory levels of spare parts, supplies, and tools. In doing so, the materials representative will adequately support the field services team in providing a high quality level of service to the customer. Duties and Responsibilities: * Make deliveries and pick up spare parts and supplies as necessary * Count spare parts inventory to ensure accuracy * Place orders with vendors for spare parts and supplies * Ship and receive parts orders utilizing various forms of technology (i.e. computer software barcode scanner, etc.) * Perform general housekeeping duties in warehouse, field storage, and office areas * Process order requests from field service technicians via phone or e-mail * Participate in safety training program and contribute to continuous improvement of safety guidelines * Maintain company vehicle through routine vehicle maintenance and inspection * Track outstanding core parts and return cores to vendors for credit * Operate and maintain warehouse equipment (i.e. forklift, pallet jack, etc.) * Ability to reconcile invoices * Any other duties or responsibilities as assigned by supervisor. Skills/Capabilities and Education: * High School diploma or equivalent required * Minimum of 2 years relevant work experience in materials management and/or inventory warehousing * Preferred 1 year experience in natural gas industry * Basic understanding of invoicing procedures * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression * Communicates a "can do" attitude and positive outlook, minimizing negative behaviors * Strong verbal communication skills * Ability to ensure ethical behavior in all dealings with suppliers * Excellent numerical perception * Ability to work independently and with a team * Must be able to manage multiple assignments and changing priorities in fast paced environment utilizing strong organizational skills * Demonstrates good judgment and a strong attention to detail * Demonstrates initiative and resourcefulness * Knowledgeable in the use of Excel, Word, Outlook, Internet and inventory tracking software. * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. * Applicant must have the ability to legally work in the U.S. Working Conditions: * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to extremes in temperature and weather conditions depending upon assigned location. * Some exposure to high noise levels in excess of 85dBA that require hearing protection, as well as exposure to potentially hazardous chemicals and materials. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. * There is a strong emphasis on safety while working with heavy equipment and machinery.
    $36k-44k yearly est. 60d+ ago
  • Customer Service Representative

    Glyph Technologies

    Customer service agent job in Cortland, NY

    Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
    $31k-40k yearly est. 26d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Union, NY?

The average customer service agent in Union, NY earns between $25,000 and $40,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Union, NY

$32,000
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