Post Job

Customer Service Agent Jobs in Virginia

- 2,430 Jobs
  • Park Services Associate

    Kings Dominion 4.1company rating

    Customer Service Agent Job In Virginia

    $13.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Six Flags Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities Responsibilities: Six Flags is in the business of FUN and is home to many unique and exciting properties, so come and join our team in Doswell, VA, at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park with a 20-acre waterpark in Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they create fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a seasonal Park Services Associate you will: Play a key role in keeping our park clean and our guests satisfied! Maintain cleanliness of tables, pavilions, food patios, as well as around dumpsters and behind-the-scenes locations. Empty and dispose of trash and recyclable material while maintaining clean trash containers in assigned areas. Clean restrooms including toilets, sinks, countertops, and mirrors while restocking supplies as needed. Pick up trash throughout daily operations. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgment and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See Cedar Fair - Charlotte Terms & Conditions at ******************************* and Privacy Policy at ********************************* and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $13-13 hourly Easy Apply 6d ago
  • Emergency Services Specialist - Level 1

    Chemtrec

    Customer Service Agent Job In Fairfax, VA

    Responsibilities Answers, screens, and processes incoming calls as well as prioritizes calls, evaluates and analyzes situations to provide appropriate and timely responses, including calls related to chemical spills, fires, leaks, or personnel exposures. Executes relevant standard operating procedures, policies, and protocols. Collaborates with other departments within CHEMTREC to provide input and support, as needed. Performs other related duties as assigned. Qualifications Associate's degree or equivalent experience in similar environment. Required Skills Ability to obtain Hazardous Materials Technician certification and other certifications as required. Two years' experience in information management, chemistry, hazardous materials, hazardous materials transportation, or emergency response/emergency management discipline. Ability to work 12-hour shifts including weekdays and weeknights as well as weekends and federal holidays. Ability to use independent judgment in evaluating situation/issues. Ability to manage and prioritize multiple projects and tasks. Strong oral and written communication skills. Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint as well as internet applications. Ability to travel domestically.
    $33k-60k yearly est. 16d ago
  • Associate Scientific Services Specialist

    Pyramid Consulting, Inc. 4.1company rating

    Customer Service Agent Job In Richmond, VA

    Immediate need for a talented Associate Scientific Services Specialist. This is a 06+months contract opportunity with long-term potential and is located in Richmond, VA(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-32195 Pay Range: $30 - $33.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Manage the processing of reference standards in and out of the Labware (LIMS) in accordance with customer policies and procedures. Receive reference standards into inventory in LIMS. Deliver requested standards to appropriate laboratory locations. Log/register all standards, purchased, on customer's registry system in accordance with customer policies. Maintain housekeeping of Reference standards area. Observe all safety precautions and be proactive in raising safety concerns. Verify SDS documents in association with the chemical inventories. Complete all required trainings in a timely manner. Support Chemical Management area and inventories Interaction level with Management/Team Members: Key Requirements and Technology Experience: Skills-Experience in Labware (LIMS), Bachelor's degree in a scientific field, preferably chemistry and Inventory management experience. Inventory management experience. Proven understanding of basic chemistry. Experience with reference standards Ability to follow methodology and processes Technology Requirements: Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $30-33.5 hourly 9d ago
  • Community Experience Associate (New Homes)

    Van Metre Companies 4.1company rating

    Customer Service Agent Job In Ashburn, VA

    At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Community Experience Associate to work at one of our Loudoun County communities. As a Community Experience Associate at Van Metre Homes, your primary responsibility is to deliver an exceptional homebuying experience to potential buyers by conducting engaging tours, maximizing the potential of the CRM system, ensuring accurate documentation, collaborating with other teams, achieving data accuracy, and proactively maintaining a tidy appearance of the community and its homes. As a Community Experience Associate at Van Metre Homes, your role is crucial in attracting and retaining customers, and contributing to the overall success of Van Metre Homes. Van Metre Model Homes are open 7 days per week. The two days off for this position will be either on Tuesday and Wednesday or on Thursday and Friday. Weekend work is a requirement for this position. For more information about Van Metre Communities, please visit Van Metre Homes Community Experience Associate Responsibilities Tour experience: Deliver an exceptional homebuying experience by conducting engaging tours of model homes, immediate delivery homes, and the surrounding community for potential buyers. Includes utilizing proactive follow-up skills to nurture promising leads and convert them into buyers. Prospect outreach: Maximize the potential of Van Metre's Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in your community. This includes executing strategic cold and warm outreach campaigns through email, text, and phone calls. Product expertise: Demonstrate superb knowledge of the community, its products, and Van Metre's construction techniques and materials, as well as real estate market trends and competition overall to enable effective communication of the community's value and benefits to potential buyers. Traffic management: Ensure accurate documentation of all appointments and prospect engagement by maintaining up-to-date traffic dashboards. This includes timely logging of appointments, thorough documentation of prospect traffic, and ensuring follow-up before and after engagements. Sales operations: Collaborate with the Community Executive and Community Experience Manager to identify opportunities for cross-functional collaboration with the Marketing, Market Intelligence, and other teams. Leverage their expertise to optimize community performance and communicate the community's needs to these teams. Record maintenance: Maintain data accuracy across Van Metre's CRM, contract management solution, and buyer portal. This involves verifying proper sharing and storage of all documents and meeting internal standards for data integrity. Community appearance: Proactively maintain a tidy and presentable appearance of the community and its homes at all times. This involves scheduling regular cleanings, overseeing the cleaning of models when opening and closing, and ensuring that the community is always well-maintained and visually appealing. Community Experience Team Objectives Oversight: Manage day-to-day sales office operations and provide training and mentorship opportunities. Presentation: Ensure an optimal community appearance, both within the homes and around the community. Engagement: Provide exceptional communication via personalized outreach and plan engaging initiatives. Closing: Meet sales goals by conducting tours, pricing, and contract appointments, and leveraging closing tactics. Backlog: Meet settlement goals by managing backlog and ensuring the accuracy of delivery dates and buyer data. Insights: Ensure integrity of data used to generate sales reports and relay consumer trends in real-time. Admin: Attend meetings with construction, loan officers, and other partners to ensure optimal operations. Competencies Supports projects with an open mind and positive attitude Understands the prospect and buyer experiences Adapts to changing circumstances and works within an agile framework Instills trust among internal and external teams through exceptional communication Forecasts challenges, pre-determines solutions, and creatively problem solves Works independently and cross-functionally within internal and external teams Approaches a challenge as an opportunity to innovate and improve performance. Obsessed with growth and learning from best-in-class leaders and brands Ideates with a data-oriented and customer-centric mindset Expresses empathy and exercises emotional intelligence Excels in a deadline-driven and detail-oriented environment Experience Experience in sales, in any industry, preferred Proven track record of meeting or exceeding goals Ability to work a flexible schedule, including weekends and evening hours Exceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skills Required Qualifications Valid Driver's License Minimum High School Diploma or equivalent Proficiency with MS Word, MS Excel, Outlook, and Adobe Acrobat A Realtors License is NOT required, and an active licensee will be required to inactivate their license Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds. Salary: $70,000-76,500 annually (Pay is commensurate with experience, education, training, and skills) Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members. Van Metre Core Values Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance Van Metre Mission Statement The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.
    $24k-30k yearly est. 14h ago
  • Custom Sales Specialist

    Alton Lane 3.7company rating

    Customer Service Agent Job In Richmond, VA

    We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever. Headquartered in Richmond, VA, we have 9 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard's, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun. When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts. A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you! Check out our Instagram and company websites to learn more about who we are. *************************************** ************************** About the Role This is not your typical retail position, if you're looking for that “NEXT STEP” in your career, consider applying today. The Stylist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture. Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible. Assists customers with an Alton Lane one-on-one appointment based experience Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals. Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Drive results by consistently striving to meet and exceed sales goals through various sales channels. Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development. Provide the best customer experience tailored to the needs of our clients. Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach. Be a strong communicator internally and externally with a positive and solution-oriented point of view. Manage exceptional customer experience through overseeing front and back-end production processes. Have Fun and Make Money! Who you are: • Previous experience in sales, hospitality, and/or service • Genuine interest in fashion and styling • Professional verbal and written communication skills • Performs successfully in a team-based culture • Flexible work schedule, including nights, weekends, and holidays • Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required. • Have a business development mindset. • Is personable and an effective communicator with astute attention to detail. • A proactive self-starter, comfortable in a fast-paced environment. • Driven individual with a one-team mentality. • Nimble with technology. • Strong sense of self-awareness, humility, and personal responsibility. • Adaptable to change with an eagerness to try new things. • Passion for clothes, wardrobing, and styling. Why you will want to work here • High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales. • Opportunity for rapid career growth within an innovative and expanding company. • Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan. • Access to our luxury clothing and accessories through our generous employee discount program • Get in on the ground floor of the Made-To-Measure revolution. • You'll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry. You could be the next Alton Lane team member. Apply today to schedule your interview. Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.
    $43k-58k yearly est. 16d ago
  • Customer Service Representative

    Dunavant Sea Lane Express LLC 4.6company rating

    Customer Service Agent Job In Portsmouth, VA

    VA Terminal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Norfolk, VA. As a CSR, you will be maintaining customer service records, ensuring timely and accurate resolution of customer inquiries, and providing support to the customer service team. The successful candidate will play a critical role in ensuring customer satisfaction and maintaining our company's reputation for excellence. Position Summary Performs Customer Service/Administrator functions regarding a specific or assigned number or assigned customers which could include regional, dedicated, or national accounts. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will ensure all requirements are met companywide regarding customer expectations. Reporting Terminal Location: 2011 Ponderosa St., Portsmouth, VA 23701 Reports to: Terminal Manager HR FLSA Status: Non-Exempt Office hours: 8am - 5pm with afterhours engagement as required. Hourly Wage is commensurate with experience. Essential Functions, Job Duties, and Responsibilities Develop excellent working business relationships with assigned customers Enter all loads into the system upon receipt of work order or knowledge of the load and put them on the proper dispatch board Ensure any documentation needed for billing accessorial charges is provided to and signed by the customer and entered in the system for proper billing and driver pay Ensure all accessorial charges authorized by the customer are noted in the system Schedule pickup and delivery appointments with shippers and consignees on all customers moves Keep customer informed of all service failures or any other information throughout the booking and shipment process Ensure pickup and delivery expectations are documented on each assigned customer Generates Quotes Determine commitment levels with appropriate Sales Representatives Ensure you are at your workstation daily, on time and ready to implement your Start of the Day, Continuous Day, and End of the Day processes For Safety function, creates new employee file to include: (a) drug test paperwork (b) scheduled hire date (c) lease paperwork [if any] (d) scan all paperwork. Processes the driver into the lease (if any) Notifies drivers of any expirations and/or inspections due and follows-up Reviews written driver logs Assists with Accounts Receivables as necessary Assists with driver recruitment and driver retention as necessary Acts as back-up for all Team members in the office Learn and perform dispatch functions Performs all other duties or projects as assigned Education and Experience Requirements Experience Required: Minimum of three (2) years (five years is preferred) Customer Service or Customer Service Relationship experience required - preferably in related industry; one - two years of Intermodal Customer Service Representative preferred. Minimum Skills, Knowledge, and Ability Requirements Must possess professional skills deemed necessary to interact with Customers on a corporate level including making on-site visits when warranted Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization Ability to calculate figures, generate quotes, and basic math Ability to deal with problems involving several concrete variables in standardized situations Strong organizational skills; attention to detail Excellent computer skills: Microsoft Word, Excel, Outlook Work Conditions, Physical and/or Mental Requirements Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus 80% or more time is spent looking directly at a computer Employee is frequently required to stand, walk (or otherwise be mobile) Employee is frequently required to lift and carry a minimum of 15 pounds Ability to deal with stressful situations as they arise Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position. PI4c280ddbcbec-26***********6
    $24k-32k yearly est. Easy Apply 8d ago
  • Customer Service Sales Representative

    ROCS Grad Staffing

    Customer Service Agent Job In Sterling, VA

    Why You Want To Work Here: Great opportunity to join a dynamic sales team that seeks a motivated and results-driven Customer Service/Sales Coordinator. The ideal candidate will be responsible for managing client accounts, driving sales growth, and building strong relationships with customers. This role requires a blend of technical knowledge and sales expertise, making it essential for candidates to possess strong communication skills and the ability to analyze customer needs effectively. Responsibilities of the Customer Service/Sales Coordinator: Develop and maintain relationships with existing clients while identifying opportunities for upselling and cross-selling. Conduct warm calls to potential clients, presenting our products and services effectively. Lead negotiations with clients to close sales deals that meet both customer needs and company goals. Analyze market trends and customer feedback to inform sales strategies and improve service offerings. Collaborate with the marketing team to create targeted campaigns that drive lead generation. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Prepare and deliver presentations to clients showcasing product features and benefits. Maintain accurate records of sales activities, client interactions, and account status in the CRM system. Qualifications of the Customer Service/Sales Coordinator: Proven experience in account management or technology sales is preferred. Strong background in technical sales with the ability to communicate complex information clearly. Demonstrated leadership skills with a focus on achieving sales targets. Excellent negotiation skills with a track record of closing deals successfully. Ability to analyze data and market trends to make informed decisions that drive sales growth. Proficient in using CRM software and other sales tools to manage accounts effectively.
    $26k-34k yearly est. 15d ago
  • Customer Account Representative

    Eterno Inc.

    Customer Service Agent Job In Virginia Beach, VA

    Are you a people-oriented, sales-driven individual with a passion for customer experience and a hunger for career growth and leadership opportunities? If so, we want you to be a part of our dynamic Sales and Customer Experience Team! Why Choose Us: Unlimited Growth Potential: We believe in nurturing and promoting talent from within. As a Customer Account Representative, you'll have the chance to fast-track your career and step into leadership roles as you excel. Customer-Centric Culture: We're all about delivering exceptional experiences to our customers. For that to happen our team needs to feel taken care of. A happy team makes for happy customers. Sales Excellence: Dive into the world of sales and learn transferable skills that will always be in demand. We provide comprehensive training and support to help you achieve your sales goals and beyond. What We're Looking For: People-Oriented: Your ability to connect with people is what you pride yourself on. You enjoy building rapport and understanding the unique needs of each customer. Interested in the art of Sales: You're excited about the art of selling. Whether you're a seasoned pro or just starting, you're hungry to learn and succeed in a sales-driven environment. Desire for a Career: Your career development is a priority, and you're eager to take on leadership roles as you grow with us. Key Responsibilities: Customer Engagement: Develop strong relationships with customers, understanding their needs, and offering tailored solutions. Sales: Drive sales through effective communication and product knowledge. Achieve and exceed sales targets. Team Collaboration: Work closely with our Sales and Customer Experience Team to deliver outstanding results and support each other's success. What We Offer: Competitive Compensation: A rewarding package including base salary and performance-based bonuses. Training and Development: Continuous learning opportunities to enhance your sales skills and advancement opportunities. Dynamic Workplace: Join a passionate team in a positive and collaborative environment. Career Advancement: Clear paths to leadership roles for high achievers.
    $30k-40k yearly est. 16d ago
  • Customer Representative

    Craig Builders

    Customer Service Agent Job In Charlottesville, VA

    Come join one of Charlottesville's most well respected local home builders, Craig Builders, to not only market and sell new homes, but to guide each customer thru our established construction process. As a Customer Representative you'll be responsible for taking exceptional care of customers, and their Realtor, from first introduction thru move-in day. Customer Representatives are responsible for all sales, marketing, and customer service aspects of the community, or communities, that they manage. Craig Builders is a semi-custom builder with a drafting team able to bring each customer's vision to life with your guidance. Opportunity for high earning potential with commission as a percentage of the final sales price, plus bonus opportunities on every sale. The spring of 2025 presents a rare opportunity to join the Craig Builders team and step into an established community, inherit a backlog of customers and a decorated model home as your office. Overview: Results Oriented, Commission Based Position Work closely with the Vice President of Sales Obtain a full understanding of Craig Builders product including all elements of construction needed for sales Model Home Management Community Marketing Management Create and Maintain MLS listings with Real Estate License Prospect to create new sales leads Meet and Engage Customers Use CRM software to report traffic and appropriately follow up Demonstrate Home and Homesites both in person and on paper Close and Process Contracts with Exceptional Descriptive Detail Extensive total customer care and communication through closing Detailed note taking Creativity to create custom floor plans and meet buyer needs Conduct Competitive Market Analysis Input on product development based on buyer feedback Create your own schedule: 2 days off each week, 1 weekend off each month Manage Hosts for model homes for days off to assist with admin work Craig Builders places a focus on quality over volume and takes this approach in regard to compensation as well Desired Skills and Experience Minimum 4 year degree preferred Proficient with technology and social media New residential construction knowledge New home sales experience preferred, but not required Strong communication skills (written and verbal) High drive individual with a history of goal setting and self management Excellent problem solving skills The ability to work cooperatively and collaboratively with all levels of customers, employees, management, and external agencies History of compensation based on the results produced A sense of urgency blended with poise and accuracy Strong desire to serve each customer exceptionally well We are currently exploring candidates to fill a Customer Representative role starting in the spring of 2025. To be considered, please submit your resume and cover letter.
    $30k-47k yearly est. 1d ago
  • Customer Service Representative

    Corestaff Services 4.0company rating

    Customer Service Agent Job In Springfield, VA

    Corestaff Services is seeking an Entry-Level Customer Service Representative for a client in Springfield, VA. The ideal candidate will answer incoming calls from customers to take Repair & MAC orders, answer inquiries, handle customer issues, document problems and provide status & general information. Main Job Tasks and Responsibilities Answer Customer, Vendor & Employee calls and respond to emails Enter all Customer requests into ticketing system. Research required information using available resources Provide customers with product and service information Update existing customer information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Manage and resolve customer complaints Document all call information according to standard operating procedures Dispatch Technicians Maintain Technician Daily Schedule Education and Experience High School diploma or equivalent Proficient in MS Office applications Required language proficiency General knowledge of or experience in Telecommunications or IT a plus Knowledge of Customer Service Principles and Practices Some experience in a Contact Center or Customer Service environment Excellent data entry and typing skills Knowledge of administration and clerical processes Key Competencies Verbal and written communication skills Good listening skills Problem analysis and problem solving Customer Service orientated Organizational skills Attention to detail Good judgment Adaptability Teamwork Stress tolerance Resourceful Self-starter
    $27k-33k yearly est. 4d ago
  • Customer Service Representative

    CRG 4.7company rating

    Customer Service Agent Job In Richmond, VA

    Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth. Opportunity: Contract (26 weeks) Compensation: $18/hour Schedule: Tuesday - Saturday 11am-7:30pm Location: Richmond, Virginia Responsibilities: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnoses, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders Qualifications: Experience with Microsoft Office programs High school diploma or equivalent 1-year related experience preferably within a call center environment Category Code: JN003
    $26k-32k yearly est. 9d ago
  • Customer Service Representative

    Techead

    Customer Service Agent Job In Richmond, VA

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Customer Account Specialist ~ Contract: 12 month contract, high potential for extension or conversion ~ Richmond, VA ~ Hours: 8:00 am - 5:00 pm or 8:30 am - 5:30 pm, Monday-Friday ~ Local Candidates Only - must CURRENTLY live within 45 minutes of Richmond, VA Vacation time can not be taken within the first 90 days due to training schedule. No exceptions. Start Date: April 7, 2025! C2C is not considered. Responsibilities: Assist customers with basic to complex inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, Perform billing reconciliation through analysis and reconciliation to resolve the customer's needs Provide detailed explanations/applications to customers. Top Required Skills: Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions. Experience working with the public where the customer experience is the main focus. Must have STRONG interpersonal communication skills with customers, supervisors, peers. Requirements: Experience in customer service with drive and desire to assist customers. Ability to work in a team environment and work independently as needed. Minimum 2+ years of experience in a inbound call center environment Education: HS/GED Required Associate degree preferred, but not required TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.
    $25k-33k yearly est. 2d ago
  • Customer Service Representative

    Insight Global

    Customer Service Agent Job In Richmond, VA

    Insight Global is currently hiring multiple Customer Service Representatives for a large client located in the downtown Richmond area. These positions will be FULLY onsite Monday through Friday during 8am-5pm. Paychecks are weekly and benefits will be offered while on contract! These roles start as a 5-6 month contract but can get extended much longer based on performance! The Customer Service Representatives will deliver outstanding service by assisting customers with account-related inquiries, resolving issues, and ensuring a smooth customer experience. This role includes managing customer requests, researching and adjusting accounts, and maintaining accurate records while adhering to quality and compliance standards. Qualifications: High school diploma 2+ years of experience in a high-volume/inbound call center type of role Good communications skills and able to work fully onsite
    $25k-33k yearly est. 14h ago
  • Insurance Customer Service

    Salzberg Insurance Agency, Inc.

    Customer Service Agent Job In Norfolk, VA

    Customer Service Rep. Role Description This is a full-time on-site role for an Insurance Customer Service at Salzberg Insurance Agency, Inc. located in Norfolk, VA. The role involves day-to-day tasks related to customer support, customer satisfaction, phone etiquette, customer service, and customer experience. Personal lines experience quoting Homeowners Insurance. Qualifications Customer Support and Customer Satisfaction skills Phone Etiquette and Customer Service skills Customer Experience skills Excellent communication and interpersonal skills Problem-solving abilities Attention to detail and organizational skills Ability to work efficiently in a fast-paced environment Experience in the insurance industry is a plus Property and Casualty License
    $24k-32k yearly est. 9d ago
  • Customer Service Account Representative

    Bill Meador Insurance Agency

    Customer Service Agent Job In Roanoke, VA

    The Bill Meador Insurance Agency is a locally owned, award-winning independent agency in Roanoke, VA, specializing in auto, home, life, and business insurance. Representing various providers like Erie, Progressive, Travelers, Allstate, and more, our goal is to offer competitive pricing and coverage options for our clients, and to be a local resource for their insurance needs. Role Description This is a full-time on-site role for a Customer Service Account Representative at the Bill Meador Insurance Agency in Roanoke, VA. The representative will be responsible for ensuring customer satisfaction, managing accounts, initiating new accounts, and providing exceptional customer service on a daily basis. Qualifications Customer Service Representatives and Customer Service skills Strong Communication skills Experience in Account Management Ability to prioritize and multitask Problem-solving and conflict resolution skills Excellent attention to detail Knowledge of insurance products and regulations is a plus Previous experience in a similar role is preferred
    $25k-33k yearly est. 16d ago
  • Service Dispatcher

    Nv Roofing

    Customer Service Agent Job In Sterling, VA

    Job Title: Roofing Service Crew Dispatcher/Scheduler Job Type: Full-Time Company: NV Roofing About Us: NV Roofing is a leading roofing service provider dedicated to delivering high-quality roofing and exterior building envelope solutions to our clients. We pride ourselves on our commitment to excellence, safety, and customer satisfaction. We are currently seeking a detail-oriented and efficient Service Crew Dispatcher to join our team and ensure the seamless coordination of our service operations. Job Summary: The Service Crew Dispatcher is responsible for the efficient scheduling, coordination, and dispatching of roofing crews to various job sites. This role requires excellent organizational skills, strong communication abilities, and the capability to manage multiple tasks simultaneously. The ideal candidate will ensure timely and accurate dispatching to meet customer service expectations and project deadlines. Key Responsibilities: Schedule and dispatch crews to appropriate locations according to customer requests, specifications, or needs. Monitor and track the progress of ongoing projects to ensure timely completion. Coordinate with project managers, field supervisors, and clients to gather job details and requirements. Maintain up-to-date records of crew assignments, job progress, and completed work. Resolve any scheduling conflicts or issues that arise during the workday. Communicate effectively with crews regarding job details, changes, and any other pertinent information. Ensure that all dispatching activities comply with company policies and safety regulations. Assist in the preparation of daily work schedules and job orders. Provide excellent customer service by addressing client inquiries and concerns promptly. Utilize dispatching software and tools to optimize crew assignments and routes. Create a positive customer experience. Maintain the daily schedule for all service technicians and dispatch technicians as service calls are completed. Prioritize calls using NV Roofing's caller priority according to the Greatest Customer and Operational need. Monitor appointment schedule as it evolves throughout the day. Contact customers if there is a delay in their scheduled time. Act as a backup for taking inbound customer calls as needed. Perform other duties as assigned. Qualifications: High school diploma or equivalent; additional education or certification in logistics, business administration, or a related field is a plus. Proven experience as a dispatcher, preferably in the building services, construction or roofing industry. Excellent organizational and multitasking skills. Exceptional communication and interpersonal abilities. Proficient in using dispatching software and other computer applications. Ability to remain calm and composed under pressure. Detail-oriented with a strong focus on accuracy. Problem-solving skills and the ability to make quick decisions. Physical Requirements: Ability to sit for extended periods while working at a computer. Occasionally required to visit job sites, which may involve walking and standing for extended periods. Working Conditions: Office environment with occasional visits to job sites. Standard business hours with occasional overtime based on project needs.
    $30k-39k yearly est. 7d ago
  • Home improvement CSR

    Nova Exteriors

    Customer Service Agent Job In Alexandria, VA

    NOVA Exteriors is one of the leading residential home- improvement companies in the Virginia, Maryland and Washington DC area. We have completed over $25,000 projects in 30 years and have a very strong presence on Angie's List, Google, as well as other home improvement sites. Founded in 1995 with a specific philosophy in mind: to provide clients with superior quality and service at a reasonable, affordable price. We take pride in our work starting from the office, sales staff in the field to completion of project on-site. Our areas of expertise include Vinyl Replacement Windows, Insulated Vinyl Siding, Asphalt Roofing and Entry and Storm Doors. We are looking for a project coordinator to join our team located in Alexandria, Virginia. This is a multifaceted role performing a variety of home improvement project coordination and administrative duties. Responsibilities: Efficiently manage siding and roofing projects using company CRM. Foster and maintain strong relationships with customers, subcontractors, and vendors. Strong contract management. Clerical duties such as scanning and entering information in company's CRM. Excellent material procurement experience. Taking material deliveries. Collaborate with the executive team to facilitate material procurement, minimizing delays and optimizing project timelines. Communicate effectively with homeowners, keeping them informed of project progress from start to finish. Continuously seek personal and professional growth, staying updated on current design trends and industry advancements. Perform other duties as assigned. Required Skills: · Project management: 2 years (required) · Experience in residential products or construction is preferred or equivalent experience in a similar industry. · Strong organizational and tracking skills · Excellent verbal and written communication skills · Persuasive communicator with a positive outlook · Active listening and problem-solving skills · Communicate with customers regarding price, quality & services they can expect. · Strong math skills in estimating costs and material orders · Ability to work in a fast-paced environment while maintaining superior customer service. · Ability to work independently and produce results. · Proficient with computers and smartphones. Ability to use and adapt to windows and cloud-based programs. MarketSharp experience a plus. · Learns quickly and can adapt to new situations. · Ability to remain calm in stressful situations. Other requirements: · Valid driver's license · Excellent computer skills. · Knowledge of Microsoft Office Suite to include knowledge of Excel, Adobe PDF, Docusign, Outlook. Benefits (after 6 month probationary period) Health Insurance Plans (Medical/Dental/Vision) Paid Holidays 401k plan with a company match Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Schedule: 8 hour shift Work Location: In person
    $25k yearly 3d ago
  • Customer Service Representative

    Chemtrec

    Customer Service Agent Job In Fairfax, VA

    Answers incoming telephone calls and chat communications, assessing the customer's needs and responding to inquiries by providing requested/applicable information. Record all information in CHEMTREC's Customer Relationship Management (CRM) application. Provides customer support during the sign-up process, to include, general account information, SDS submission process, and payment status. This includes technical assistance for our registrants accessing our systems through the internet. Maintains and updates customer account information through customer communications, both through incoming requests and proactive communications out to CHEMTREC's existing customer base. Provides customers with billing and account related information when requested along with service reports for the suite of CHEMTREC's products and services. Receives, processes and maintains customer SDS information provided to CHEMTREC. Utilize SharePoint along with other related technologies and custom programs to manage the SDS provided to CHEMTREC by customers. Assists customers by delivering the suite of products and services offered by CHEMTREC. Builds and maintains effective working relationships with appropriate internal staff and external contacts including, but not limited to customers, vendors, business partners, prospects, emergency response community, and agencies. Performing other duties as assigned. Qualifications Required Associate's degree in a relevant field or two years progressive work experience. Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment. Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment. Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions. Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint. Ability to work flexible hours as well as a rotating schedule and non-core business hours. Preferred Bachelor's degree. Corporate or for-profit work experience. Experience with MS Dynamics CRM and MS SharePoint. Knowledge of database and document management concepts, including information retrieval practices.
    $26k-34k yearly est. 16d ago
  • Call Center Representative

    ROCS Grad Staffing

    Customer Service Agent Job In Arlington, VA

    Why You Want To Work Here: We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone calls while providing top notch customer service. Responsibilities of the Call Center Representative: Answer all incoming telephone calls and email inquiries Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures Determine applicant eligibility according to program policies Coordinate responses with the appropriate personnel if customer requires an escalated level of support Clearly document all customer conversations in call tracking system Maintain respectful, professional working relationship with program participants Maintain high-ethical standards including maintaining strict confidentiality Perform other duties as assigned Qualifications of the Call Center Representative: Completed bachelor's degree or relevant experience Excellent customer service skills Good communication skills (oral, written, and listening) Conflict resolution skills Must be able to interact positively and cooperatively with individuals at all levels over the phone This position requires completion of a satisfactory background check Call Center Representative Arlington, VA (Hybrid) Full-time $20/hr
    $20 hourly 16d ago
  • Call Center Specialist

    Insight Global

    Customer Service Agent Job In Richmond, VA

    We are seeking a Customer Support Specialist to provide exceptional service by assisting customers with account-related inquiries, resolving issues, and ensuring a seamless customer experience. This role involves handling customer requests, researching and adjusting accounts, and maintaining accurate records while adhering to quality and compliance standards. Key Responsibilities: Customer Assistance - Assist customers by providing information, handling requests, explaining procedures, conducting research, adjusting accounts where appropriate, and answering questions. Discuss and resolve problems and concerns. Provide call center support and dispatch calls as assigned. Follow-Up & Customer Outreach - Contact citizens to ensure their request was completed and provide follow-up based on their response. Data Entry & Record Management - Enter information into databases to capture complaints and allow other agencies to respond to citizen requests. Compliance & Training - Observe and comply with departmental policies, customer service standards, and compliance guidelines. Participate in ongoing training, cross-training, and quality assurance (QA) activities, including conducting QA training when assigned. Investigate and resolve account discrepancies, billing errors, and payment concerns. Process service orders to address customer issues and update account information. Educate customers on payment options, account processes, and assistance programs. Communicate professionally and effectively across multiple channels, including phone, email, and in-person interactions. Qualifications & Skills: Customer Service Expertise: Strong ability to handle inquiries, resolve concerns, and provide clear explanations to customers. Attention to Detail: Capable of identifying and correcting account discrepancies accurately. Communication Skills: Excellent verbal and written communication skills for professional customer interactions. Technical Proficiency: Familiarity with Microsoft Office Suite and customer management systems. Pay Rate 19-23
    $24k-36k yearly est. 1d ago

Learn More About Customer Service Agent Jobs

Do you work as a Customer Service Agent?

What are the top employers for Customer Service Agent in VA?

Trego-Dugan Aviation

tngardens

Quickflight Services

Top 10 Customer Service Agent companies in VA

  1. ACD Direct

  2. The Enterprise

  3. Piedmont Airlines

  4. RIVA Group

  5. Trego-Dugan Aviation

  6. Southern Airways Express

  7. tngardens

  8. Quickflight Services

  9. Continuum HC&Hospice

  10. Talent Acquisition

Job type you want
Full Time
Part Time
Internship
Temporary

Browse Customer Service Agent Jobs In Virginia By City

Countryside, VALowes Island, VAManchester, VALansdowne, VAHuntington, VAWakefield, VAMadison Heights, VAGainesville, VASugarland Run, VALakeside, VACascades, VADranesville, VAPoquoson, VAFairfax Station, VANeabsco, VATimberlake, VABroadlands, VAMount Vernon, VANewington Forest, VANewington, VABrandermill, VAKings Park West, VAMartinsville, VAFalls Church, VAGroveton, VAHollins, VAGlen Allen, VAEast Highland Park, VABull Run, VAFront Royal, VAMerrifield, VAWilliamsburg, VAGreat Falls, VAKingstowne, VAHighland Springs, VAHybla Valley, VAManassas Park, VACherry Hill, VAFort Hunt, VAWolf Trap, VASudley, VABuckhall, VABon Air, VAVienna, VALaurel, VABristol, VAIdylwood, VABurke Centre, VARadford, VAMcNair, VAColonial Heights, VACulpeper, VAFranconia, VAMeadowbrook, VALorton, VAFranklin Farm, VAMontclair, VATysons Corner, VARose Hill, VAWoodlawn, VAChester, VAWaynesboro, VAChristiansburg, VAWest Springfield, VAHopewell, VALincolnia, VAChantilly, VABaileys Crossroads, VAFairfax, VASouth Riding, VAStaunton, VAHerndon, VAShort Pump, VACave Spring, VASalem, VAWinchester, VASterling, VAFredericksburg, VAWest Falls Church, VAFair Oaks, VASpringfield, VAPetersburg, VAOakton, VAMarumsco, VALinton Hall, VAMechanicsville, VAAnnandale, VABurke, VALake Ridge, VAManassas, VADanville, VAAshburn, VATuckahoe, VABlacksburg, VACharlottesville, VAMcLean, VALeesburg, VAHarrisonburg, VAReston, VADale City, VACentreville, VALynchburg, VASuffolk, VAPortsmouth, VARoanoke, VAHampton, VAAlexandria, VANewport News, VAArlington, VARichmond, VAChesapeake, VANorfolk, VAVirginia Beach, VA

All Customer Service Agent Jobs

Jobs In Virginia