Customer service agent jobs in Vista, CA

Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.

Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included

5550 Paseo del Norte, Carlsbad, CA 92008 Experienced Transmission Technician$1,500 Sign-on Bonus! $33/Hour + Efficiency Bonus! Excellent Benefits!Bring Your Accrued Vacation Time! Hiring for Carlsbad, CA Premier Buick GMC Cadillac in Carlsbad, CAis family-owned and a great place to have a rewarding career! Our high-volume Service Department is seeking an experienced Transmission Technician to diagnose, tear down, rebuild, 'remove and replace' and 'remove and install' transmissions. Transmission technician experience is required. Why work at Premier? We are part of the super successful and family-owned Premier Automotive Dealer Group and are committed to an amazing work environment, invest in our employees' success and foster long-term career growth. Apply now for this great opportunity to drive your career forward with our growing organization! Give us ONE interview and see how Premier goes above and beyond to ensure your financial success! Responsibilities - Experienced Transmission Technician: Diagnose transmission problems and rebuild, 'remove and replace' and 'remove and install' automotive transmissions Work must meet dealership and manufacturer standards Keep shop neat and account for dealership-owned tools Other duties may be assigned Requirements - Experienced Transmission Technician: Transmission technician experience is required. Must be able to diagnose, tear down and rebuild transmissions, 'remove and replace' and 'remove and install' Must have your own tools Self-starter with a good work ethic and communication skills Team oriented, flexible and focused on maintaining a high level of customer service High school diploma or equivalent Valid driver's license and a good driving record. We Provide Excellent Benefits: $1,500 Signing Bonus! $33/Hour + Efficiency Bonus! Relocation Assistance! Bring your accrued vacation time! Medical, dental and vision insurance 401(k)with company match! Paid time off Premium, ongoing professional development Great work environment! Employee programs for referral bonus and auto purchases Paid participation in Giving Hope Community Service days givinghopenola.org Find more information on our benefits and career paths at WhyPremierAutomotive.com RequiredPreferredJob Industries Customer Service

JOB TITLE: Customer Support Representative DEPARTMENT: Supply Chain REPORTS TO: Supervisor, Customer Support SUPERVISES: None POSITION TYPE: Non-exempt GENERAL POSITION SUMMARY: This position serves as the basic interface between JAE Electronics and the customers specifically as it relates to their order requirements. These communications shall take place in person, via telephone, e-mail, facsimile or any other acceptable method of communication. The individual must be self-motivated, capable of making independent decisions related to requirements of the position. A good understanding of business concepts and information flow is essential. Coordination of multiple tasks will be required. MAJOR ACCOUNTABILITIES: The primary responsibility of the Customer Support Representative is the coordination of activities related to customer's orders including support, price, delivery, availability, order processing, demand requirements, scheduling, and returns. Under the direction of the Customer Support Supervisor, the Customer Support Representative is responsible to understand and accommodate the various requirements of assigned customers and communicate these requirements to other appropriate disciplines and groups within JAE Electronics as required. DUTIES AND RESPONSIBILITIES: PERCENT Order Processing 40 Order Follow-Up 20 Handling Customer Inquiries 15 Administrative Duties related to Customer Orders 15 Other 10 CORE COMPETENCIES: Good organizations skills Good communications skills PC Software application skills Ability to manage detailed tasks QUALIFICATION REQUIREMENTS: Education: Bachelor's degree preferred. Experience: Minimum 4-6 years of relevant experience. Experience may be considered in place of a degree. Skills: Computer Skills (Outlook, PowerPoint, Excel, & Word), Telephone, and General Office. Knowledge of SAP software preferred. Fluency in Spanish and/or Japanese preferred. BUSINESS TRAVEL: This position may require minimal local travel. PHYSICAL DEMAND: This position requires lifting up to 10 pounds frequently.

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description At Vuori, we uphold three Core Values: creating exceptional products, fostering strong relationships, and leading extraordinary lives. These values, combined with our commitment to happiness, drive our mission to provide outstanding customer experiences. As a Customer Service Agent at Vuori, you'll be at the heart of our Customer Experience team, playing a vital role in building lasting customer relationships and delivering top-tier service. In this position, you will primarily handle customer inquiries through email and chat, addressing concerns with a solutions-oriented and positive approach. You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues. What you'll get to do: Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. Handle escalated issues with a solutions-driven mindset, ensuring a timely and empathetic resolution. Support the onboarding and training of new team members across various tiers (1, 2, and 3). Contribute to continuous improvement by providing feedback on processes, shortcuts, and customer interaction guidelines. Assist with various support channels, including: Refund Requests CS Returns Retail Support CS Help Work alongside the Supervisor to assist with additional tasks as needed. Participate in team meetings, providing valuable input to enhance service quality and team collaboration. Take on additional projects and tasks as assigned. Qualifications Who you are: Bachelor's degree, or 1 year of equivalent work experience in lieu of a degree. Strong passion for delivering exceptional customer experiences. Well-organized with the ability to manage both personal and team progress. Skilled in understanding and responding to customer emotions. Leads by example, demonstrating attention to detail while supporting team members. Excellent interpersonal, written, and verbal communication skills. Proficiency in Spanish is a plus. Strong conflict resolution skills, with the ability to manage challenging or emotional situations with professionalism and empathy. Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Additional Information Our investment in you: At Vuori, we're proud to offer the following to our employees: Health Insurance Savings and Retirement Plan Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off Wellness & Fitness benefits The hourly range for this role is $18/hr - $23/hr. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Compensation: $17.25 - $17.50 About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. Other duties and responsibilities are embodied in our Company's core values as follows: Accountability * Take ownership of customer inquiries and issues, ensuring prompt and effective resolution. * Keep accurate records of customer interactions and follow-up actions. * Adhere to call center policies, procedures, and quality standards. * Participate in ongoing training and development programs to improve skills and knowledge. Family * Promote teamwork, cooperation, and mutual respect among call center staff. * Collaborate with team members and supervisors to share insights, best practices, and customer feedback. * Work together to achieve team and individual performance targets. * Celebrate achievements and milestones together as a team. Exceptional Ace Service * Strive to deliver exceptional service experiences to customers on every call. * Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information. * Maintain a high level of parking knowledge to effectively assist customers. * Understand and address customer needs and concerns with empathy and professionalism. * Continuously seek ways to improve service quality and exceed customer expectations. Communication * Communicate with customers in a clear, empathetic, and professional manner. * Collaborate with colleagues and supervisors to share insights and best practices. * Escalate complex issues to appropriate departments when necessary and follow up on resolutions. * Provide feedback on customer trends and issues to improve service. Profitability * Record and maintain detailed and accurate customer information and interactions in the CRM system. * Identify opportunities to maximize revenue through customer retention. * Contribute to cost-effective operations by optimizing call handling processes. * Utilize resources efficiently to ensure profitability. About YOU: The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service. Your Qualifications: * High school diploma or equivalent; some college education preferred. * Previous customer service or call center experience is a plus. * Excellent communication and interpersonal skills. * Strong problem-solving abilities. * Ability to handle high call volumes and stressful situations with patience and professionalism. * Proficiency in using CRM software and call center technology. What We Can Offer You for All Your Hard Work: * Medical, dental, vision, life insurance coverage for full-time, eligible employees. * Flexible Spending Accounts for full-time, eligible employees * 401k * Vacation/Sick for full-time and part-time employees * Holiday for full-time and part-time employees * Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.

*Must be bilingual in Spanish/English LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets. LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. For more information about LGESVT, please visit ******************* Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product. What does a day in the life of a Technical Support Representative look like? Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary Documents customer interactions and technical issues in a customer relationship management (CRM) system Create RMA(Return Material Authorization) tickets as needed in CRM Provides excellent customer service to ensure a positive customer experience Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures) Meets or exceeds performance targets for related KPIs Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of a Technical Support Representative? 1-2 years experience in a technical support role or equivalent preferred Good communication skills, both verbal and written Proficiency in using computer applications and software Experience using a CRM preferred Ability to retain information and adapt to changing workflows

Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen. About Us Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen's products are FDA regulated and ISO certified. About the Opportunity As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to support customer needs throughout the sales and fulfillment processes to deliver superior customer service. In this role, the successful candidate will: Manage customer retention through incoming and outgoing calls. Upsell existing accounts on digital products. Ensure all accounts are actively purchasing Argen Digital products. Log and triage inbound account inquiries and follows processes to ensure all issues are resolved. Document all account interactions within Argen's CRM and ERP systems. Participate in quarterly sales initiatives to maintain KPIs. Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts. Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations. Provide feedback to business development on additional products that may be beneficial to add to the digital product suite. Provide feedback on the Argen Digital website to improve usability and customer adoption and retention. Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures. Other duties as assigned. What does it take to be a qualified candidate? Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers. Fast learner with technical aptitude and high attention to detail. Able to Multi-task effectively and efficiently. Able to meet tight deadlines in a fast-paced team environment. Ability to prioritize, stay organized and focused. Can deliver a customer focused service to internal and external customers. Able to work collaboratively on a team, but can also work autonomously. Outgoing, friendly, enthusiastic, professional, self-motivated and positive. Ability to work under pressure & demonstrate a can do attitude. Experience interacting with customers. Bachelor's degree from an accredited four-year college or university preferred. Strong written and verbal communication skills, face to face and over the phone. Extensive experience with online e-commerce platforms Delivery and solution focused attitude. Technical aptitude and analytical propensity. Experience working with CRMs (Salesforce) and ERPs (QAD). Our Awesome Benefits! Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes: Health, Dental and Vision Plans 401k with Employer Match Paid Vacation, Holiday and Sick Time Employee Events Wellness Programs Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more! EOE/M/F/Vet/Disabled VEVRAA Federal Contractor

Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen. About Us Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen's products are FDA regulated and ISO certified. About the Opportunity As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to support customer needs throughout the sales and fulfillment processes to deliver superior customer service. In this role, the successful candidate will: * Manage customer retention through incoming and outgoing calls. * Upsell existing accounts on digital products. * Ensure all accounts are actively purchasing Argen Digital products. * Log and triage inbound account inquiries and follows processes to ensure all issues are resolved. * Document all account interactions within Argen's CRM and ERP systems. * Participate in quarterly sales initiatives to maintain KPIs. * Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts. * Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations. * Provide feedback to business development on additional products that may be beneficial to add to the digital product suite. * Provide feedback on the Argen Digital website to improve usability and customer adoption and retention. * Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures. * Other duties as assigned. What does it take to be a qualified candidate? * Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers. * Fast learner with technical aptitude and high attention to detail. * Able to Multi-task effectively and efficiently. * Able to meet tight deadlines in a fast-paced team environment. * Ability to prioritize, stay organized and focused. * Can deliver a customer focused service to internal and external customers. * Able to work collaboratively on a team, but can also work autonomously. * Outgoing, friendly, enthusiastic, professional, self-motivated and positive. * Ability to work under pressure & demonstrate a can do attitude. * Experience interacting with customers. * Bachelor's degree from an accredited four-year college or university preferred. * Strong written and verbal communication skills, face to face and over the phone. * Extensive experience with online e-commerce platforms * Delivery and solution focused attitude. * Technical aptitude and analytical propensity. * Experience working with CRMs (Salesforce) and ERPs (QAD). Our Awesome Benefits! Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes: * Health, Dental and Vision Plans * 401k with Employer Match * Paid Vacation, Holiday and Sick Time * Employee Events * Wellness Programs * Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more! EOE/M/F/Vet/Disabled VEVRAA Federal Contractor

NorthStar Memorial Group is seeking a Call Center Service Agent at Greenwood Memorial Park and Mortuary in San Diego. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence. Responsibilities * Answer incoming calls and route them to the correct department * Handle customer inquiries, complaints, and issues * Provide pricing to client families and schedule appointments * Management of the service/appointment calendar * Walking families through the next steps after a passing has occurred Qualifications * 1+ years of experience in a customer service environment * High School Diploma or equivalent * Excellent communication and customer service skills * Basic computer knowledge (Windows, MS Word, MS Excel, internet) Compensation * $21.00- $23.00 /hr. Benefits * Medical, Dental, and Vision Insurance * Health Savings Account (HSA) * Life Insurance * 401(k) with Employer Matching We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status

Responsibilities Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers Weekly review of quality standards, metrics, and performance Qualifications Ability to complete pre-licensing courses and pass the applicable state exam and background screenings Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment Must be 18+ years of age High school diploma (or GED equivalent) Must pass a background check and drug screening At this time, we can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY As a note for work-at-home positions we require minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.

Call Center Representative Starting Pay: $18.00/hr Pay Range: $18.00-$26.00 If you would like to join a team that has fun loving, creative, hardworking and successful people, you need to APPLY TODAY !! JOB SUMMARY: To provide the highest level of customer service, while continually improving and increasing efficiency. DELIVERY SUPPORT ESSENTIAL DUTIES AND RESPONSIBILITIES: ● Provides courteous and professional customer service to customers. ● Completes the E/E report. ● Knows computer functions and is proficient in E1 and C1. ● Assist customers with their delivery time frame and current status. ● Informs customers of delivery updates regarding driver's route if any delays and/or call a heads. ● Confirms delivery with customers to assure their delivery of goods was to their satisfaction. ● Provides delivery support to the drivers. ● Respond to all emails; includes internal emails, shorts, customer emails, or any other emails to delivery support ● Answer all incoming calls from all queues ● Completes the SDD calls/txt report @2pm, 4pm, 6pm ● NAH/PPD report @9am, 1pm, 4p, 8pm ● Delivery progress outcome comments- check throughout the day. Check for discrepancies ● Respond to all code change request emails ● Inspections on merchandise (going in/out) ● Snapshot code check (delivery) ● Returns merchandise ● Follow ups (external/internal) ● Provide customer service for any walk-in customers at CPU or lobby if needed ADDITIONAL RESPONSIBILITIES: ● Able to work flexible schedule to include nights, weekends, and holidays ● Has to be able to meet the needs of the company, which may include: relocating and change in schedules/shifts. ● Needs to be organized, self-driver, and reliable. ● Follows dress code: Professional attire. ● Follows a safe work environment. Jerome's Furniture provides a team-orientated retail environment. We also offer a competitive benefit package including: 401(k) Plan 401(K) matching Paid Vacation Paid Sick Days Paid Holidays Medical Insurance Dental Insurance Vision Insurance Life Insurance Long-Term Disability Insurance Employee Discount Program Employee Buying Program Gym Re-imbursement Program Family Savings Account EAP program **Minimum employment tenure required for most benefits. Jerome's is a smoke and tobacco free environment. Jerome's is a Drug Free Workplace, in as such, all prospective candidates are required to complete and pass a background check and drug screen as a condition of employment, and prior to employment. Jerome's is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by Jerome's are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 3 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. Look into all of our career opportunities at ***********************

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + 2 years Customer service environment. + Basic MS Windows, Excel, Word, and Outlook experience. Preferred Qualifications: + Experience in a Healthcare setting. + Customer service experience in a managed care environment. + IDX experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 401705 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 7520 PT ENGAGEMENT HERITAGE SVS Address: CA Mission Viejo 26732 Crown Valley Pkwy Work Location: Mission Heritage Medical Grp-Rheum & Infusion Ctr Workplace Type: Hybrid Pay Range: $24.00 - $30.29 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Job Description JOB TITLE: Outbound Call Center REPORTS TO: Call Center Supervisor STATUS: Full-Time (6-month Contract) THE ORGANIZATION Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay. JOB PURPOSE: The Call Center Representative is responsible for making outbound calls to assigned lists of patients to facilitate patient engagement and service utilization. The representative will provide information, assist patients in selecting primary care providers, and ensure the accuracy of patient records. The role also includes educating patients on the services available through the clinic and guiding them on eligibility and registration. Additionally, the representative assists with special projects as needed or when workload permits. ESSENTIAL DUTIES AND RESPONSIBILITIES: Make outbound calls to Health Plan assigned Medi-Cal patients to Opsam Health who have not yet established primary care and schedule their appointments. Make outbound calls to list of established patients that have lost to follow-up Make outbound calls to patients as assigned Perform patient registration and appointment scheduling Engage patients by providing detailed information about clinic services and guiding them through the registration process. Confirm and update patient information in the electronic health records system (ECW) to ensure accuracy. Determine the patient's insurance status and assist with documentation for billing purposes. Explain payment options, including the sliding fee scale, and arrange for payments as needed. Recognize and respond to patients' needs for immediate or urgent care services. Assist patients in navigating the healthcare system and understanding their benefits and eligibility. Accurately enter data related to program eligibility, registration, and service documentation. Assist with special projects as assigned, when workload permits, to support overall clinic operations. QUALIFICATIONS: Familiarity with Medi-Cal, contracted insurance plans, and third-party payer requirements preferred. Proficient in Windows and Microsoft applications, including Word, Excel, PowerPoint, and Outlook. Strong organizational skills and the ability to prioritize tasks effectively. Excellent verbal and written communication skills, with a focus on customer service and patient interaction. Ability to build and maintain positive interpersonal relationships with diverse groups of people. Flexibility to handle multiple tasks efficiently and maintain composure under pressure. Demonstrated ability to follow instructions and exercise sound judgment. Strong analytical skills and attention to detail. Bilingual (English/Spanish or English/Tagalog) preferred. EDUCATION AND EXPERIENCE: High school diploma or GED required. At least one year of experience in a customer service role, preferably within a healthcare setting. Experience working in a community health center is preferred. PHYSICAL DEMANDS: Frequent use of a computer, telephone, fax, and copier. Ability to sit or stand for long periods, bend, climb, and lift up to 25 lbs. SALARY RANGE: $21.00 - $24.00 per hour

We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving Qualifications: Love for customers and their experience with a product Analytical skills and ability to leverage data to drive decision-making Excellent communication and interpersonal skills Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders Experience with customer support ticketing systems and CRM platforms Knowledge of customer support metrics and industry best practices Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) Able to help customers on weekends if needed Key Responsibilities: They're responsible for answering customer questions that come in via the website(s) Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently. Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue. You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills. As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers. Complete training Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills. Work Location: Remote USA Only

Job DescriptionBenefits: Opportunity for advancement Paid time off Training & development About Us TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We take pride in our proactive approach, strong client relationships, and collaborative team culture. As we expand, were seeking a detail-oriented, customer-focused Service Dispatcher to join our dynamic team. Your Role As our Service Dispatcher, youll be the central point of contact for our service operations. Youll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery. Key Responsibilities Receive, triage, and assign service tickets via phone, email, and PSA system. Prioritize tickets based on urgency, impact, and client SLAs. Schedule and dispatch technicians for remote and onsite support. Monitor ticket progress, ensuring timely follow-ups and resolutions. Communicate with clients regarding ticket status, scheduling, and updates. Collaborate with service managers to optimize technician workloads. Escalate unresolved or high-priority issues to appropriate technical teams. Maintain accurate documentation of service requests and technician activities. What You Bring Strong organizational and multitasking abilities. Ability to remain calm under pressure and manage competing priorities. Excellent verbal and written communication skills. Team-oriented mindset and ability to thrive in a fast-paced environment. Reliability and punctuality. Basic understanding of IT services and terminology. Eagerness to learn and grow professionally. Why Join TeamLogic IT Point Loma? Competitive salary Paid time off and holidays Professional development and training opportunities Supportive, team-first culture How to Apply Please submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to connecting with you!

Powers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office. The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written, verbal communications and will be responsible for maintaining strong customer relationships. This person will work to support the daily customer service and operations of the office. Responsibilities: Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed. Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders. Organize internal resources - Build out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. Liaise with visitors - Act as point person for office walk in customers. Communicate policies and procedures - Alert employees of new processes, rules and regulations. Facilitate executive-level operations - Book travel and send communications for high-level staff as needed. Manage social media accounts- Facebook, Twitter, Instagram, YouTube The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights. All other duties assigned. Requirements: High school diploma 1-2 years experience as an executive assistant, administrative assistant, secretary or receptionist preferred Strong organizational, communication, and time-management skills Proven ability to work in a fast-paced environment Positive, high-energy attitude Resourcefulness, creativity, and problem-solving skill set Familiarity with office equipment (i.e. printers, Ipads, computers) Willing to learn service dispatching software The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights. Benefits: Powers Plumbing benefits include, health care, dental, vision, 401k, vacation pay, holiday pay, sick pay, membership benefits, retirement savings, professional training and continued development. About Powers Plumbing: Powers Plumbing is a reputable plumbing company that has been serving the San Diego area for over a century. Established in 1914, we have a rich history of providing top-notch plumbing services to residential and commercial customers. As a family-owned and locally operated business, we take pride in our long-standing commitment to our community and delivering exceptional customer service. At Powers Plumbing, our team members thrive in a work environment that fosters a positive atmosphere and a service-oriented culture. We believe that our success lies in the expertise and dedication of our plumbing specialists. That's why we constantly strive to attract and retain the best talent in the industry. As a residential and commercial service-oriented company, we are equipped to handle a wide range of plumbing needs. Whether you need routine maintenance, repairs, or installation of plumbing systems, our experienced team has the skills and knowledge to get the job done efficiently and effectively. Our commitment to customer satisfaction is unwavering. We understand that plumbing issues can be stressful and disruptive, which is why we prioritize prompt response times and reliable service. When you choose Powers Plumbing, you can rest assured that you are partnering with a company that values your time, property, and peace of mind. To learn more about our services, please visit our website at **************************** We offer comprehensive information about our plumbing solutions, customer testimonials, and a convenient contact form to reach out to our team. Experience the difference with Powers Plumbing, where exceptional service and customer satisfaction are our top priorities.

Job Description Compensation: $17.25 - $17.50 About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. Other duties and responsibilities are embodied in our Company's core values as follows: Accountability Take ownership of customer inquiries and issues, ensuring prompt and effective resolution. Keep accurate records of customer interactions and follow-up actions. Adhere to call center policies, procedures, and quality standards. Participate in ongoing training and development programs to improve skills and knowledge. Family Promote teamwork, cooperation, and mutual respect among call center staff. Collaborate with team members and supervisors to share insights, best practices, and customer feedback. Work together to achieve team and individual performance targets. Celebrate achievements and milestones together as a team. Exceptional Ace Service Strive to deliver exceptional service experiences to customers on every call. Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information. Maintain a high level of parking knowledge to effectively assist customers. Understand and address customer needs and concerns with empathy and professionalism. Continuously seek ways to improve service quality and exceed customer expectations. Communication Communicate with customers in a clear, empathetic, and professional manner. Collaborate with colleagues and supervisors to share insights and best practices. Escalate complex issues to appropriate departments when necessary and follow up on resolutions. Provide feedback on customer trends and issues to improve service. Profitability Record and maintain detailed and accurate customer information and interactions in the CRM system. Identify opportunities to maximize revenue through customer retention. Contribute to cost-effective operations by optimizing call handling processes. Utilize resources efficiently to ensure profitability. About YOU: The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service. Your Qualifications: High school diploma or equivalent; some college education preferred. Previous customer service or call center experience is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to handle high call volumes and stressful situations with patience and professionalism. Proficiency in using CRM software and call center technology. What We Can Offer You for All Your Hard Work: Medical, dental, vision, life insurance coverage for full-time, eligible employees. Flexible Spending Accounts for full-time, eligible employees 401k Vacation/Sick for full-time and part-time employees Holiday for full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.

Job DescriptionPowers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office. The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written, verbal communications and will be responsible for maintaining strong customer relationships. This person will work to support the daily customer service and operations of the office. Responsibilities: Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed. Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders. Organize internal resources - Build out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. Liaise with visitors - Act as point person for office walk in customers. Communicate policies and procedures - Alert employees of new processes, rules and regulations. Facilitate executive-level operations - Book travel and send communications for high-level staff as needed. Manage social media accounts- Facebook, Twitter, Instagram, YouTube The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights. All other duties assigned. Requirements: High school diploma 1-2 years experience as an executive assistant, administrative assistant, secretary or receptionist preferred Strong organizational, communication, and time-management skills Proven ability to work in a fast-paced environment Positive, high-energy attitude Resourcefulness, creativity, and problem-solving skill set Familiarity with office equipment (i.e. printers, Ipads, computers) Willing to learn service dispatching software The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights. Benefits: Powers Plumbing benefits include, health care, dental, vision, 401k, vacation pay, holiday pay, sick pay, membership benefits, retirement savings, professional training and continued development. About Powers Plumbing: Powers Plumbing is a reputable plumbing company that has been serving the San Diego area for over a century. Established in 1914, we have a rich history of providing top-notch plumbing services to residential and commercial customers. As a family-owned and locally operated business, we take pride in our long-standing commitment to our community and delivering exceptional customer service. At Powers Plumbing, our team members thrive in a work environment that fosters a positive atmosphere and a service-oriented culture. We believe that our success lies in the expertise and dedication of our plumbing specialists. That's why we constantly strive to attract and retain the best talent in the industry. As a residential and commercial service-oriented company, we are equipped to handle a wide range of plumbing needs. Whether you need routine maintenance, repairs, or installation of plumbing systems, our experienced team has the skills and knowledge to get the job done efficiently and effectively. Our commitment to customer satisfaction is unwavering. We understand that plumbing issues can be stressful and disruptive, which is why we prioritize prompt response times and reliable service. When you choose Powers Plumbing, you can rest assured that you are partnering with a company that values your time, property, and peace of mind. To learn more about our services, please visit our website at **************************** We offer comprehensive information about our plumbing solutions, customer testimonials, and a convenient contact form to reach out to our team. Experience the difference with Powers Plumbing, where exceptional service and customer satisfaction are our top priorities. Powered by JazzHR YmvtetkqO0