Customer service agent jobs in Waterloo, IA - 241 jobs

VGM Forbin provides website development, digital marketing, and managed IT solutions for the healthcare, banking, retail automotive, and many other industries. The Customer Care Specialist is a highly engaged team member responsible for providing quality service to our customers while supporting business needs. A Customer Care Specialist (CCS) is the main point of contact for VGM Forbin customers who may be experiencing web-related issues or have questions about sales, billing, and more. The CCS will play a key role in our day-to-day client needs, communicating with both internal and external teams, and leading various projects. As a valued member of the Forbin team, this individual will be supported in continuous development while being challenged to solve problems and improve efficiency. Major characteristics that will help in this role include a positive attitude, drive, and self-motivation as well as a natural strength in providing friendly service. Reporting Accountability: Director of Project Management Working Location: Waterloo, Iowa with expectation to be onsite at least 4 days a week. Must be within commutable distance to VGM headquarters. Working Hours Classification: Full time, Monday-Friday, 8:00am-5:00pm+ Responsibilities/Duties of the Job The Customer Care Specialist serves as the primary point of contact for valued VGM Forbin customers, addressing their needs, providing expert communication and guidance. * Provide high-quality service to customers primarily via ticketing systems, phones and email communication. * Respond to customer inquiries professionally and in a timely manner. Own proactive communication with the client and team until the question is answered or issue is resolved. * Identify concerns or issues and escalate as needed to appropriate team members, following through until resolution. * Work directly with clients and the production team to guide and execute requested changes. * Collaborate with sales, billing, production, technical, and cross-functional teams to ensure seamless customer experience. * Document errors, requests, technical issues, compliments, complaints, and fixes in ticketing system(s). * Maintain expert-level knowledge of Content Management System (VPanel) and provide training to customers and internal stakeholders, developing and documenting training resources for internal and external use. * Identify customers' needs to take proactive steps to maintain positive experiences. * Help to foster loyalty among existing customers to increase the average lifetime value. * Implement customer care processes and systems, conducting research and making recommendations to improve customer care processes, workflows, and efficiency. * Analyze customer feedback and take proactive steps to support the enhancement of products or fix customer issues. * Work with production on quality assurance reviews before site Go-Lives. * Support Forbin leadership in communication and outreach efforts. * Assist in planning and executing projects for clients or for internal business needs. * Perform other duties and complete other projects as assigned. Position Qualifications Education/Experience: * Previous customer service experience with a dedication to providing a meaningful and memorable client experience. * Experience with project management tools to assist with project development and communication to internal team. This includes Atlassian products (ServiceDesk)and Kaseya (Autotask) and internal tools (FRED). * Experience prioritizing tasks and adapting as needed to meet customer needs. * Associate or bachelor's degree preferred. * High School diploma required, or equivalent education and experience. Skills and competencies: * MS Excel, Word, Outlook, and Power Point proficiency. * A highly adaptable attitude with the ability to change direction quickly. * Excellent organizational skills with strong attention to detail. * Proactive and self-motivated with an ability to take direction in a very fast paced environment with a calm service-oriented demeanor. * Work ethically and with integrity, including maintaining client and firm confidentiality. * Professional, service-oriented attitude with calm, pleasant, and business-appropriate phone manners. * Exemplary verbal and written communication skills with the ability to communicate in a clear, professional manner. * Ability to work independently and learn quickly as well as work collaboratively within a team environment. "Team Player" mindset and doing whatever is needed, big or small. * Willingness to learn and succeed. Physical Requirements: * Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment. * Visual abilities to include reading, distance vision and peripheral vision. * Moving throughout the VGM facilities when needed. What's more? At VGM Group, we are 100% employee owned. Click to view more about VGM! Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit ***************** This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Assisting customers and answering phones in Respiratory therapy area of DME. Assists with getting orders for CPAP/BIPAP equipment. Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call. What you will Do: Assists patients/customers in obtaining correct medical equipment to meet needs - assess for safe use. Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom. Fit patient with appropriate product based on physician orders and patient needs. Encourage purchase of retail items to patients who might be looking for something extra. Obtain insurance information - data entry into computer system. Verify benefits as needed. Utilize HME computer system - enter appropriate data for purchase or rental based on item. Document safety and use education. Adheres to all safety, infection control and employee health policies and procedures. Hours/Schedule: Full Time, 40 hours per week 8:30 am to 5 pm Minimum Qualifications: Valid IA driver's license and an acceptable Motor Vehicle Report (MVR) High language, high math, high reasoning ability. * Personal computer, 10-key calculator, Microsoft Office, database software. * Ability to work with diverse groups of people. Position Highlights and Benefits We care about your well-being, both physical and mental, which is why our benefit package includes: * Wellness programs * Education reimbursement * Personalized health insurance plans including dental and vision * Paid time off * Long- and short-term leave * Retirement planning * Life insurance coverage All benefits begin day 1 with no waiting period! Ministry/Facility Information: MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: * MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center * MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation * MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Job Description Customer Service Representative - Paid Training! Clarity Enterprises Inc. -Cedar Rapids, IA $800 - $1,500 a week We have Full-Time positions available for career-minded individuals with customer service backgrounds, looking to earn a great weekly income! This is an entry-level opening with training provided to ensure success. If you have restaurant, bar, or retail experience then we want to hear from you!Informing the customer/community about the newest tech products and services. No matter your background, our training program can put you ahead of the curve. Thanks to our stellar management team, we have seen unprecedented growth over the past year. We are ready to expand our TEAM! Benefits:Earning potential $800 - $1,500 weekly! Positive & Energetic Work EnvironmentUnlimited Growth PotentialContinuous paid training Stability and SecurityPaid travel opportunities. Requirements: High School Diploma / Advanced College Course work is (preferred) Previous customer service, retail, sales, or hospitality work experience.1 year of sales back group(preferred ) Great listening and communication skills to build customer rapport. Must be able to use computer and tablet technology. Attributes that each candidate must possess: Above-average people skills Winning attitude. Ability to learn new professional and business skills.Great work ethic and ambition. Previous Leadership experience preferred but not required. Apply today! We are excited for you to start your sales career!

VGM Forbin provides website development, digital marketing, and managed IT solutions for the healthcare, banking, retail automotive, and many other industries. The Customer Care Specialist is a highly engaged team member responsible for providing quality service to our customers while supporting business needs. A Customer Care Specialist (CCS) is the main point of contact for VGM Forbin customers who may be experiencing web-related issues or have questions about sales, billing, and more. The CCS will play a key role in our day-to-day client needs, communicating with both internal and external teams, and leading various projects. As a valued member of the Forbin team, this individual will be supported in continuous development while being challenged to solve problems and improve efficiency. Major characteristics that will help in this role include a positive attitude, drive, and self-motivation as well as a natural strength in providing friendly service. Reporting Accountability: Director of Project Management Working Location: Waterloo, Iowa with expectation to be onsite at least 4 days a week. Must be within commutable distance to VGM headquarters. Working Hours Classification: Full time, Monday-Friday, 8:00am-5:00pm+ Responsibilities/Duties of the Job The Customer Care Specialist serves as the primary point of contact for valued VGM Forbin customers, addressing their needs, providing expert communication and guidance. Provide high-quality service to customers primarily via ticketing systems, phones and email communication. Respond to customer inquiries professionally and in a timely manner. Own proactive communication with the client and team until the question is answered or issue is resolved. Identify concerns or issues and escalate as needed to appropriate team members, following through until resolution. Work directly with clients and the production team to guide and execute requested changes. Collaborate with sales, billing, production, technical, and cross-functional teams to ensure seamless customer experience. Document errors, requests, technical issues, compliments, complaints, and fixes in ticketing system(s). Maintain expert-level knowledge of Content Management System (VPanel) and provide training to customers and internal stakeholders, developing and documenting training resources for internal and external use. Identify customers' needs to take proactive steps to maintain positive experiences. Help to foster loyalty among existing customers to increase the average lifetime value. Implement customer care processes and systems, conducting research and making recommendations to improve customer care processes, workflows, and efficiency. Analyze customer feedback and take proactive steps to support the enhancement of products or fix customer issues. Work with production on quality assurance reviews before site Go-Lives. Support Forbin leadership in communication and outreach efforts. Assist in planning and executing projects for clients or for internal business needs. Perform other duties and complete other projects as assigned. Position Qualifications Education/Experience: Previous customer service experience with a dedication to providing a meaningful and memorable client experience. Experience with project management tools to assist with project development and communication to internal team. This includes Atlassian products (ServiceDesk)and Kaseya (Autotask) and internal tools (FRED). Experience prioritizing tasks and adapting as needed to meet customer needs. Associate or bachelor's degree preferred. High School diploma required, or equivalent education and experience. Skills and competencies: MS Excel, Word, Outlook, and Power Point proficiency. A highly adaptable attitude with the ability to change direction quickly. Excellent organizational skills with strong attention to detail. Proactive and self-motivated with an ability to take direction in a very fast paced environment with a calm service-oriented demeanor. Work ethically and with integrity, including maintaining client and firm confidentiality. Professional, service-oriented attitude with calm, pleasant, and business-appropriate phone manners. Exemplary verbal and written communication skills with the ability to communicate in a clear, professional manner. Ability to work independently and learn quickly as well as work collaboratively within a team environment. "Team Player" mindset and doing whatever is needed, big or small. Willingness to learn and succeed. Physical Requirements: Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment. Visual abilities to include reading, distance vision and peripheral vision. Moving throughout the VGM facilities when needed. What's more? At VGM Group, we are 100% employee owned. Click to view more about VGM! Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit ***************** This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Build your career, not just your resume. For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the face of our Evansdale branch. This isn't a high-turnover call center job. You'll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance. What You'll Do Support existing business accounts with quotes, bids, and order follow-ups. Answer and resolve customer calls and emails with accuracy and speed. Enter orders and track shipments to ensure on-time delivery. Partner with sales and management to identify new opportunities. Be the customer's voice inside our company. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. What We Offer Starting pay $16.00 - $19.00 / hour DOE Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match Paid time off and paid holidays Paid training in the plastics industry-technical knowledge included What We're Looking For Excellent communicator with strong problem-solving skills. Organized multitasker who thrives in a fast-paced office/warehouse support role. Positive, team-focused attitude. High school diploma (or equivalent). Ready to grow with Regal Plastic? Apply today and take the first step toward a career with stability, growth, and impact. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

We are seeking a reliable and customer-focused Part-Time Customer Service Representative (CSR) to join our team on weekends. In this role, you will be the main point of contact for customers and technicians, ensuring smooth communication, timely updates, and exceptional service. If you enjoy helping people, solving problems, and keeping operations running efficiently, this role is perfect for you. Key Responsibilities: Answer incoming calls, emails, and messages from customers with professionalism and a positive attitude. Communicate directly with field technicians to relay job details, schedule updates, and customer concerns. Provide accurate information about services, appointments, and basic troubleshooting when needed. Document customer interactions and job notes clearly and accurately in the system. Assist in scheduling or dispatching technicians based on weekend workflow. Handle escalations and urgent customer needs by following established procedures. Ensure a high level of customer satisfaction with every interaction. Requirements: Previous customer service experience preferred; dispatch or technician-facing experience is a plus. Strong communication skills, both verbal and written. Ability to multitask and stay organized in a fast-paced environment. Comfortable learning business systems and entering accurate information. Must be dependable and available to work both Saturday and Sunday. Positive attitude, problem-solving mindset, and a commitment to great service. What We Offer: Steady weekend hours Training and support Opportunity to grow within the company A collaborative and friendly work environment

As a Customer Care Expert at Wix, you'll be the trusted guide for our users, helping them achieve their goals and resolve issues while growing online. You'll provide high-quality support using a mix of product knowledge, problem-solving, and AI-powered tools across phone, chat, and email. In your day-to-day, you will: Work within a highly organized environment, following a clear daily schedule to ensure consistent and timely support for our users. Manage a high volume of contacts across multiple channels like emails, chat and phone. De-escalate and resolve complex or sensitive situations with empathy and clear communication. Document user interactions accurately and thoroughly in designated systems in real time for tracking and follow-up purposes; navigate multiple software tools simultaneously while engaging with customers. Build strong relationships with users and uncover their true needs. Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate. Collaborate with peers and product teams, sharing user feedback and following established escalation paths Collaborate live with peers and cross‑functional teams to surface user feedback and follow established escalation paths. Work with other departments and product teams, and advocate our users' needs to impact product roadmaps. Analyze user behavior and relevance to determine their effect on user satisfaction. Stay current on Wix products, features and services by learning, retaining, and communicating new features and improvements as they are released. *** This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids 2-3 days a week depending on the shift. Available Shifts: Tue-Sat, 10am - 7pm Tue-Sat, 1pm - 10pm Training Shift: Mon-Fri, 8am - 5pm *These shifts will commence at the end of the training period. During the training period, you will be required to work onsite every day. Please note that we have a limited number of open positions per shift, you can add your preferred shift during the application process, however, it is not guaranteed until the time of offer.* Qualifications A customer service professional with at least 2 years of experience working in a client-facing role. You have a strong emotional intelligence and the ability to navigate complex customer needs with empathy and professionalism. You find meaning and pleasure in helping others succeed and are curious to know what really drives users. You have strong critical thinking skills and ability to maintain focus and productivity during extended periods. You can maintain composure and exercise sound judgment under routine work pressures. You hold yourself to high-performance standards, and work to improve constantly and are confident about taking responsibility and ownership. You're passionate about new technologies like AI and always eager to learn more. You thrive in a fast-paced, dynamic environment with the ability to handle multiple user interactions (back-to-back, if needed also simultaneously) and look at change as an opportunity to grow. You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests. Bonus points if you have experience in tech, SaaS, or internet companies. Additional Information You'll be part of the Customer Care Guild, a team of experts dedicated to helping Wix users succeed. By providing support across various channels, our team ensures users have the tools and guidance they need to make the most of Wix's products. We thrive on collaboration, feedback, and a shared passion for helping users achieve their goals.

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson is offering an exciting opportunity to work directly with the world's leading technology companies in a high-impact commissioning role. As a key player in our team, you'll ensure that state-of-the-art facilities-like data centers and other large-scale infrastructure-operate at peak performance from day one. In this role, you'll: * Oversee daily commissioning activities with precision and accountability * Conduct thorough pre-functional and functional testing to validate system integrity * Collaborate with clients and internal teams to drive successful project outcomes * Champion quality and reliability to help secure repeat business from satisfied partners We're seeking professionals who bring deep commissioning experience and thrive in fast-paced, collaborative environments. Ideal candidates will be comfortable working with complex mechanical and electrical systems, and possess a proactive mindset, strong attention to detail, and a passion for excellence Qualifications You are passionate about: * Working collaboratively with others. * Having ownership in the work you do. * Using your talents to positively affect communities. You bring to the team: * Strong communication skills * Ability to contribute and work well on a team * 3+ years of experience in commissioning * Strong Knowledge base of Pre Functional and Functional Commissioning * Experience in Mechanical and Electrical systems * Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work * Ability to work with marketing and business development to gain new clients * Investigation and troubleshooting of problems to find solutions * Construction experience preferred #LI-DD1 Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: * Receive a competitive 401(k) match * Be empowered to build your career with tailored development paths * Have the possibility for flexible work arrangements * Engage in work that has a positive impact on communities * Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here. Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email. Create alert

We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Cedar Rapids area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)

Job Description ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role: 1. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position. RESPONSIBILITIES: Answer customer inquiries and provide policy information Assist clients with policy changes and updates Process insurance claims and follow up with clients Maintain accurate records of customer interactions QUALIFICATIONS: Property and Casualty license (required) Life and Health license (must be able to obtain) Strong communication and interpersonal skills Detail-oriented and able to multitask Previous customer service experience preferred BENEFITS: Competitive Salary Bonus based on performance Paid Time Off (personal/sick days and vacation) Parental Leave Health Insurance Dental Insurance 401(k) with Employer Matching Opportunity for advancement If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Pries Enterprises is looking for a customer service representative to join our team in Independence. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Organize orders and prioritize requests Quote new orders or production runs and facilitate price communication. Coordinate product returns and customer complaints with quality department Follow order status from PO through delivery Set up ship dates; use order volume to help minimize shipping expenses by coordinating loads, and multiple customers per load. Navigate Epics, Quote module, order entry, status, customer data and parts Basic understanding of drawings and Pries die prints. Professional communication via phone and email Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with ERP systems Pries Enterprises is a family owned aluminum extrusion company located in Independence, IA, celebrating its 50th year this year! This position is 7:30am-4pm Monday-Friday. Some over time may be required based on fluctuating production or work load. This is a salary based position, pay varying based on experience with a minimum of $20.00 per hour. Pries offers full benefits of Health, dental, vision, long and short term disability, life insurance, 401k matching, monthly bonuses and vacation time. We offer a team based atmosphere striving for constant continuous improvement. If you have any further questions on the position, please feel free to email us at [email protected] or call our office at ************.

📞 BDC / Customer Service Representative - McGrath Family of Dealerships Location: Cedar Rapids, IA Schedule: Full-Time For more than 70 years, the McGrath Family of Dealerships has been Eastern Iowa's most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue to grow by delivering exceptional customer experiences-and we're looking for customer-focused professionals to help drive that success. This role is ideal for someone with prior customer service, receptionist, call center, or inside sales experience who enjoys building relationships, managing high call volumes, and being the first point of contact for customers. What You'll Do Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries Handle inbound sales and service calls with professionalism and efficiency Build rapport with customers and schedule appointments for sales and service teams Provide accurate information on vehicles, services, promotions, and maintenance programs Present initial financing or payment options based on customer needs Maintain detailed and accurate notes in the CRM system Follow up with customers to ensure a seamless and positive experience Work closely with the BDC, sales, and service teams to meet performance goals What We're Looking For Prior customer service, receptionist, call center, or BDC experience preferred Strong phone presence with clear, confident, and professional communication Ability to manage multiple tasks in a fast-paced environment Comfortable using CRM systems and learning new technology quickly Strong organization, follow-through, and attention to detail Positive, dependable, and team-oriented mindset Punctual, professional, and committed to high customer service standards What's in It for You Hourly pay plus uncapped bonus opportunities PTO starting Day 1 Medical, dental, and vision insurance 401(k) with company match Career growth opportunities - 97% of promotions come from within Supportive, fast-paced, and collaborative team environment If you enjoy customer interaction, thrive on communication, and want to build a long-term career with a growing organization, apply today and join the McGrath Family of Dealerships in Cedar Rapids . Get a glimpse into what it is like to work for McGrath: ************************************* PBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32

Precision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team. Our Customer Service Representatives are responsible for the day to day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, working with Precision Distributors and Warehouses to ensure customer orders are filled. It also includes phone support for branch employees and the traveling sales team. This position is our front line, direct contact to the customer. Our Customer Service Reps are outgoing, polite, courteous, organized and professional at all times in efforts to make the customers experience pleasant and satisfying, while also keeping Precision's interest in mind. Organization, multi-tasking, administration, and telephone etiquette is required for this position. RESPONSIBILITIES: Answer phone Enter Sales orders Entering credit card transactions Processing credits Bank Deposits Confirming order shipments Solve problems Work with excel and word documents KNOWLEDGE, SKILLS, & ABILITIES: Experience using AccPac/Sage is a plus, but not required Must have the ability to work with patience and courtesy in customer relations Must have the ability to communicate effectively, both verbally and in writing Ability to think quickly and logically to ensure expedient response to customer inquiries Must have strong organization and multi-tasking skills Enter information into multiple screens while listening to information from customers Must be familiar with a Computer, Emailing and able to work with Microsoft Excel and Word software Benefits: 401(k) Health insurance Paid time off

GTG Peterbilt Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers. We are looking for an experienced Service Writer/Advisor or Shop Foreman to join our dynamic team on the 2nd shift in our Cedar Rapids, IA location. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks. Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer. A polished professional appearance and excellent communication skills are essential. Must have a valid CDL (or willing to obtain CDL upon hire) with clean, insurable, driving record and be willing to work rotating Saturdays as scheduled. Greet customers in a professional and courteous manner in person or over the phone. Schedule appointments and work assignments for technicians. Open and close work orders providing as much information as possible. Record, adjust and report mechanics time for work orders and payroll. Work to resolve customer complaints. Continually follow-up with customers on status of repairs. Assist with warranty repair paper flow. Consult with the parts department on special order parts and sublet repairs. Instruct the following shifts service writer on progress, any special instructions, and appointments. Effective use of problem solving and customer service skills. Keep Service Manager informed of all customer complaints and technician problems. Perform other duties as assigned. Qualifications: Must possess strong customer service skills. Must have general computer knowledge. Must demonstrate attention to detail. Must pass pre-employment background check and drug screen. Education: High school diploma or equivalent, preferred. A college degree or a certificate/degree from a trade school is preferred but not required. Combination of education, training, or experience providing the required knowledge, skills, and abilities. Benefits: Competitive salary and benefits package. Boot allowance Medical, Dental & Vision insurance PTO accrual begins at time of hire. Eligibility for paid holidays at time of hire. 401(k) 401 (k) match Compensation based on education, skills, and experience. GTG Peterbilt is an equal opportunity employer. PIc3eee93814e2-31181-39460935

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Cedar Rapids, IA; Indianapolis, IN; Kansas City, MO; Lincoln, NE; Minneapolis, MN; Monroe, LA; Omaha, NE ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Olsson is offering an exciting opportunity to work directly with the world's leading technology companies in a high-impact commissioning role. As a key player in our team, you'll ensure that state-of-the-art facilities-like data centers and other large-scale infrastructure-operate at peak performance from day one. In this role, you'll: + Oversee daily commissioning activities with precision and accountability + Conduct thorough pre-functional and functional testing to validate system integrity + Collaborate with clients and internal teams to drive successful project outcomes + Champion quality and reliability to help secure repeat business from satisfied partners We're seeking professionals who bring deep commissioning experience and thrive in fast-paced, collaborative environments. Ideal candidates will be comfortable working with complex mechanical and electrical systems, and possess a proactive mindset, strong attention to detail, and a passion for excellence **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills + Ability to contribute and work well on a team + 3+ years of experience in commissioning + Strong Knowledge base of Pre Functional and Functional Commissioning + Experience in Mechanical and Electrical systems + Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work + Ability to work with marketing and business development to gain new clients + Investigation and troubleshooting of problems to find solutions + Construction experience preferred \#LI-DD1 **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.

As a Customer Service & Sales Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities. What you'll be doing As a Customer Service & Sales Representative: Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Keep records of customer interactions and process customer accounts Follow communication procedures, guidelines, and policies Take the extra mile to engage the customer What you bring to the table: Six months of previous work experience in customer service, sales, marketing, management, or hospitality Excellent verbal and written communication skills Always maintain a positive and professional demeanor. High School Diploma What we'll bring? During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: Flexible and virtual work options (if applicable) A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career Ability to learn quickly A positive, professional attitude Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills Enthusiastic, passionate, and friendly personality We look for driven, hard-working, and goal-oriented professionals. Furthermore, we want individuals who have the ability to work in a competitive team environment. We provide full training for our new employees, including training in sales, customer service, public speaking, management, and coaching. Moreover, we work to help you develop your personal leadership skills. When you succeed, we succeed! Sound like the place you want to be? Apply to join our team today!