Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Customer service agent jobs in Waukegan, IL
- 2,427 jobsAll
Customer Service Agent
Customer Service Representative
Customer Service Specialist
Customer Care Coordinator
Customer Services Coordinator
Automotive Service Advisor
Customer Associate
Customer Care Consultant
Service Representative
Client Service Specialist
Bilingual Customer Service
Customer Experience Associate
Customer Retention Specialist
Associate Customer Service Representative
Service Dispatcher
Bilingual Spanish Retail Customer Service Specialist (Mulitple Locations)
Sherwin-Williams
Customer service agent job in Gurnee, IL
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit **************************** Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #2725 located at 6300 Grand Ave. Ste. C Gurnee, IL 60031, Store #3255 located at 184 W Rollins Rd. Round Lake Beach, IL 60073, Store #3428 located at 515 E Il Route 173 Antioch, IL 60002, Store #1788 located at 2800 Hartigan Rd. Volo, IL 60020, and Store #3035 located at 3611 Grand Ave, Gurnee, IL 60031. This is a Full Time Role Pay Starts at $18.75 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ****************************. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment$18.8 hourly 2d agoCare Coordinator (Wraparound)
Wisconsin Community Services
Customer service agent job in Milwaukee, WI
Job Responsibilities: CARE COORDINATOR WRAPAROUND PROGRAM Wisconsin Community Services Working under the Wraparound Practice Model of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, community-based and culturally intelligent care, provide intensive and individualized care coordination for children and adolescents. Essential Functions: 1. Maintains a caseload of approximately 8 children and families. 2. Contact enrolled children and families within 48 hours of enrollment, and set up initial visit to occur within 5 business days of enrollment to introduce self and supports available. 3. Schedule and attend weekly visits with assigned children and families, facilitate monthly Child and Family Team Meetings to discuss treatment planning, and maintain regular phone contact with assigned children and families and service providers as needed. 4. Assemble a Child and Family Team within two (2) weeks of enrollment by interviewing the family, identifying family members/natural supports/service providers and other significant persons. 5. Within the first 30 days, coordinates the meeting of the Child and Family Team and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan. 6. Monitor the provision and quality of services provided to the family through the Child and Family Team and is the liaison when new services/resources need to be sought or developed. 7. Advocate for Children and Families across a variety of settings, including home, educational, court, and community settings, as needed. 8. Attend all scheduled court hearings as a representative of Wraparound Milwaukee to support children and families throughout the court process and explain supports available/in place. 9. Seek community resources with the assistance of the Team and modify the SAR whenever services or resources need to be added and/or deleted. 10. Provide or arrange for transportation for youth/young adults to appointments, crisis/respite services, including assisting a child and family with identifying natural supports and sustainable transportation plans, etc., if needed. 11. Provide or secure support and crisis/emergency services for youths enrolled and/or their families. This may be done through face-to-face contact, phone contact/ availability or an on-call system. 12. Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements,(i.e., court letters, Plans of Care, change of placement forms, SARs, Referrals, Progress Notes, evaluation instruments, consent forms, etc.). 13. Maintain accurate information online, ensuring that family demographic information and Child and Family Team Member contact information is up to date. 14. Collaborate with other necessary individuals the youth and family may have contact with. 15. Keep Wraparound Milwaukee informed of all emergencies or critical incidents (refer to Wraparound Policy #14 - Critical Incident Reporting). Other Duties and Responsibilities: 1. Attend in-services and participate in staffings, weekly/monthly meetings, and consultations, as needed. 2. Assist with child and family coverage for co-workers as needed or directed. 3. Other job-related duties as may be necessary to carry out the responsibilities of the position Job Qualifications: Minimal Qualifications: • Must possess a bachelor's degree in a relevant area of education or human services and a minimum of one year of continued experience providing mental health services. • Complete 85 hours of mandatory training in Wraparound philosophy and policies, as well as attend a Family Orientation within 6 months of their hire date. • Working knowledge of computer applications preferred (Windows and Microsoft Word). • Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of each individual. • Knowledge and skills to work with children, young adults and families. • Valid driver's license, automobile, and insurance sufficient to meet agency requirements. • Meet all the employee requirements including references, criminal background check, drug test, and driver's license check. Personal Attributes: Follow agency and Code of Conduct and adhere to established policies and procedures of the agency Milwaukee County/Wraparound. Dress in a respectful manner (refer to Wraparound Policy #040 - Dress Code) and maintain a respectful demeanor and presentation at all times. Must not post any client identifying information on any web-based social networking sites (i.e., Facebook, Twitter, etc.) and use discretion with the information they may be posting on self. Conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission. Knowledge, Skills and Abilities: Working knowledge of positive child/youth development; patience and understanding of traumatic life situations; the ability to interact with escalating youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability issues. Other Job Information (if applicable): Work Relationship and Scope: Reports directly to the Wraparound Supervisor. Has contact with a wide variety of individuals including clients and family members, other program staff, including consulting Psychologist/Psychiatrist and other collateral contacts, neighbors, funders, Milwaukee County Department of Health and Human Services, Division of Milwaukee Child Protective Services(DMCPS), Milwaukee County Department of Youth & Family Services(DYFS), Court officials, Milwaukee Public Schools(MPS) staff and administrators, staff of youth serving agencies and the general public. Working Conditions: Work is performed primarily in a busy office environment managing caseloads of children, young adults and families. Some of the work is done sitting at desk using a computer; requires outreach in the community and families' homes; much of the outreach is done in urban neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule include some hours outside the normal work schedule on evenings and weekends. Physical Demands: Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required. Wisconsin Community Servicesis an Equal Opportunity Employer Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, veteran, disability status or any other characteristic protected byfederal, state or local law. PM21 PI7c979be80fcd-37***********5$45k-53k yearly est. 12d agoHospice Care Consultant
Moments Hospice
Customer service agent job in Milwaukee, WI
At Moments Hospice, we never want our staff to have to stress about their transportation. That's why our winning compensation package includes a fleet car benefit option with gas and insurance covered. Enjoy a brand-new vehicle for both business and personal use at a minimal cost to you. We fuel more than just your career when you join our team - apply now! Salary Range: $65,000-$85,000 base plus uncapped commission potential! Why Join Moments Hospice? Champion Hospice Care: Be a Difference-Maker at Moments Hospice! As a Hospice Representative you'll educate healthcare providers and the public about vital hospice services. You can thrive in a supportive environment with clear expectations, reasonable caseloads, on-call support, and comprehensive compensation package. Responsibilities: Represent Moments Hospice is a positive way by providing accurate information about hospice services to healthcare providers and the general public. Be a market leader by staying informed on trends, competitors, and crafting impactful outreach programs for your territory. Organize assigned territory and prepare presentations for potential referral sources. Assess ROI in business and marketing efforts. Lead contract negotiations with facilities, insurance companies, and managed care providers. Collaborate with clinical staff to develop educational programs, address referral source concerns, and participate in strategic planning. Advance your skills through structured training, contribute to a growing and collaborative team, and make a lasting impact. Qualifications: 1 year outside B2B healthcare sales experience (hospice or Home Health experience preferred in the Milwaukee market) Bachelor's degree preferred Benefits: We offer a competitive salary, company car (fuel & insurance included), phone, and comprehensive health/dental/vision benefits. Enjoy flexible scheduling, generous PTO (accruing immediately), sick leave, a 401(k) with matching, and uncapped commission potential. Experience a career that not only meets your professional goals but also provides a supportive community committed to your success.$65k-85k yearly 4d agoCustomer Success Associate
Imperium Dynamics
Customer service agent job in Chicago, IL
Job Title: Customer Success Associate (Microsoft Business Applications) Employment Type: Full-Time About the Role: We are looking for a highly collaborative and communicative Customer Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand customer business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform). You'll report to one of our Customer Success Managers and play a key role in ensuring a smooth customer onboarding experience, coordinating internal and external stakeholders, and driving customer satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners. Key Responsibilities: Partner with Microsoft sales and success teams to understand customer goals and business pain points and drive more net new engagements to Imperium Own the sales and onboarding journey for new customers, ensuring a seamless transition from sales to delivery Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications Serve as the first point of contact for customers, building trust and long-term relationships Track progress, follow up on action items, and ensure timelines and quotas are met Identify opportunities to expand value and engagement within existing accounts Contribute to the improvement of our customer success playbook and onboarding processes What We're Looking For: Strong interpersonal and communication skills - both verbal and written A background in sales or customer-facing roles (preferably within tech or SaaS) Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plus A team-oriented mindset with a passion for solving customer problems Organized, detail-oriented, and capable of managing multiple priorities Bachelor's degree or equivalent experience preferred Why Join Us? Work at the intersection of customer success and cutting-edge technology Collaborate directly with Microsoft and enterprise-level customers Commission and performance-based incentives Comprehensive benefits package (medical, dental, vision, 401(k), PTO) Be part of a fast-paced, mission-driven team in a prime downtown Chicago location Opportunities for growth and development in the Microsoft ecosystem$36k-42k yearly est. 1d agoHR Customer Experience Associate
Addison Group
Customer service agent job in Chicago, IL
Job Title: HR Customer Experience Associate Industry: Healthcare Pay: $20.00 - $21.25/hour Contract Length: Ongoing contract role with potential to convert to permanent About the Role: We're hiring for a detail-oriented and service-minded HR Customer Experience Associate to join a collaborative Human Resources team within a large healthcare system. This is an ongoing contract role with the potential to go permanent. If you're someone who thrives on helping others, enjoys solving problems, and has a knack for navigating HR systems, this could be a great fit for you! Job Description: This role serves as the first point of contact for HR-related inquiries from internal employees across the hospital network. From phone calls to emails to walk-ins, you'll be handling a wide variety of employee needs related to HR policies, benefits, and general support. You'll also log cases, escalate issues when needed, and help make sure every employee interaction is smooth, helpful, and professional. Key Responsibilities: Serve as the first line of support for HR inquiries via phone, email, and in-person interactions Document all inquiries using a case management system for timely and accurate follow-up Assist employees with benefit enrollment, policy clarification, and general HR questions Input, update, and retrieve employee information from HR systems Escalate complex or out-of-scope inquiries to HR Specialists or Supervisors as needed Maintain case notes and ensure data accuracy Contribute to open enrollment support and help guide employees through benefit-related changes Qualifications: 1-2 years of experience in customer service or HR support Familiarity with HR software such as Oracle or Epic is a plus Strong communication skills-both written and verbal Ability to multitask and manage high call/email volume in a fast-paced environment Working knowledge of HR policies and benefit programs High school diploma required; bachelor's degree preferred$20-21.3 hourly 3d agoPart-Time Customer Service Representative
Global Electronics Association
Customer service agent job in Deerfield, IL
CUSTOMER SERVICE REPRESENTATIVE, PART-TIME Global Electronics Association, the global trade association for the electronics manufacturing industry, seeks a PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR). The CSR will Provide best in class service and support for Global Electronics Association's customers and members. Assure high levels of customer satisfaction through quality interactions and timely follow up. Educate customers about the Association's products and services, as necessary. Guide customers to online resources. Monitor issues and provide necessary follow-up and maintain consistency of service. The CSR reports to the Customer Service Manager. RESPONSIBILITIES Phone and Email Support - 85% • Provide a delightful experience for all customers by engaging in polite, positive, professional, and upbeat interactions via phone and in writing. • Use and share knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers and members feel supported and valued. • Engage in active listening with callers, conferencing and clarifying information and diffusing angered customers/members. • Communicate with customer and partners via email in a professional and thorough manner. • Building lasting relationships with customers, members and internal team members based on trust and reliability. • Make recommendations for products and services that better suit customer/member needs or complement the products in which they are interested. • Seek answers to customer inquiries. Escalate issues, as necessary. When appropriate connect customers with other departments/colleagues for higher level support. • Process phone, email, and web orders in a timely and accurate manner. • Resolve backorders, follow up on order fulfilment, and keep customers updated on ship dates. • Process returns and other transactions as necessary within the ERP system. • Verify and update customer information before processing transactions, add new customer records to database when record does not exist. • Document all support activities with the case management system. Special Projects - 15% • Assist management with projects as needed. • Handle regular data entry projects and assist other internal teams with assigned projects as needed. • Assist with trade show projects as needed. • As time allows, review data and process flow in NetSuite and suggest improvements. • Conduct testing of system updates as assigned. • Represent the “voice of customer” on teams and in meetings/conversations, as necessary. REQUIREMENTS • High school diploma or equivalent, some college preferred. • 2 years of experience working with customers. • Excellent oral and written communication skills to effectively communicate with employees, customers, partners, and vendors. • Ability to work independently and collaboratively. • Ability to exercise proven computer skills. Familiarity with Microsoft Office, Skype/Zoom, and customer relationship management software a plus (e.g. SalesForce.com, NetSuite, Microsoft CRM, or equivalent). • Knowledge of and the ability to use a variety of standard office equipment such as a headset, telephone, and copy machine. Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid/virtual work environment. Position reports to the Bannockburn, IL office. The pay range for this position is $20 - 25 per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week. Please send resume and cover letter to e-mail: ****************************** Subject line should say: PT CSR The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing. As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.$20-25 hourly 5d agoCustomer Service Representative
ESP Enterprises Inc.
Customer service agent job in Chicago, IL
Job Details: The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Assist Patrons regarding run transit fare payment programs. Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions. Processes lost/stolen, damaged/defective cards patron requests. Processes authorized refunds via electronic transfers and banked money Processes Fare Adjustment Envelopes (FAE) as needed Assists with web account set-up and web access issues Initiates outbound courtesy calls as needed. MINIMUM JOB REQUIREMENTS: Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office. 1st Shift: 8:30am-5:00pm$36k-41k yearly est. 4d agoSupply Chain Customer Service Coordinator
Nonni's Bakery
Customer service agent job in Chicago, IL
Customer Service Coordinator - Supply Chain Reporting to: Manager, Supply Chain Logistics & Warehousing Work Arrangement: Hybrid About Nonni's Join Nonni's Food Group, the world's leading biscotti maker and a dynamic force in premium specialty cookies and healthier baked goods across North America. Since 1988, Nonni's has honored an Italian grandmother's legacy, bringing beloved brands like Nonni's , THINaddictives , and La Dolce Vita to grocery, mass, club, and online retailers everywhere. We are passionate about delighting consumers with authentic flavors and innovative new products, building loyalty that goes "beyond reason" through real ingredients and exceptional taste. Our vibrant culture thrives on respect, high expectations, empowerment, continuous learning, and constant communication, operating as a true "team-of-teams." Position Overview As Customer Service Coordinator, you will be a pivotal customer advocate, serving as the primary day-to-day point of contact for customers across the Nonni's network and Ecosystem businesses. This role is designed for a relationship-focused, solutions-oriented professional who excels at delivering exceptional customer experiences within a dynamic, fast-paced environment. Reporting to the Manager of Supply Chain, Logistics & Warehousing, you will play a crucial role in driving customer satisfaction, ensuring operational excellence, and enabling strategic growth through outstanding service delivery. Key Responsibilities & Impact Areas: Customer Relationship Management Serve as the primary day-to-day liaison for customer support, establishing yourself as a trusted partner and first point of contact for all customer inquiries and needs. Proactively communicate and engage with customers during service level delays, providing transparent updates and managing expectations to maintain strong customer relationships. Take ownership of monitoring backlogs and minimizing past due customer sales orders, ensuring timely fulfillment and maintaining high service standards. Manage customer setup processes within the Nonni's network and Ecosystem, ensuring accurate account configurations and seamless onboarding experiences. Performance Analytics & Customer Insights Monitor and analyze key performance indicators and customer feedback to identify areas for improvement and opportunities to enhance the customer experience. Prepare and present regular reports on Customer Service KPIs and initiatives, providing actionable insights to leadership and highlighting key trends in period commentary. Analyze customer feedback and ordering patterns to identify opportunities for innovation and improvements, particularly relating to customer ordering patterns and network design optimization. Identify and implement continuous improvement initiatives to maximize Customer Service efficiency and reduce costs while enhancing service levels across the customer base. Support improvement and growth projects within supply chain and across the Nonni's organization, bringing valuable customer insights to strategic initiatives. Cross-Functional Collaboration Work closely with other departments to ensure a cohesive and integrated approach to customer service, fostering strong relationships across sales, operations, and logistics teams. Provide backup support for other supply chain functions, demonstrating versatility and ensuring operational continuity during periods of high demand or team transitions. Support other departments with customer service-related issues and initiatives, serving as a customer advocate and bridge between internal teams and external stakeholders. Desired Qualifications & Your Contributions: Customer Service & Supply Chain Expertise Minimum of 2+ years of experience in customer service or supply chain operations, or a related degree with demonstrable practical application. Understanding of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems, with the ability to leverage technology to enhance customer experiences and drive operational efficiency. Analytical & Communication Skills Excellent communication and interpersonal skills with the ability to build rapport with customers and collaborate effectively with internal teams. Strategic thinking and problem-solving abilities, with a talent for drawing insights from data and highlighting opportunities for improvement both internally and externally with customers. Behavioral Competencies Customer-centric mindset with an unwavering commitment to delivering exceptional service and exceeding customer expectations. Effective communicator who can articulate complex information in clear, accessible terms and adapt communication style to diverse audiences. Strong work ethic and personal integrity, demonstrating reliability, accountability, and ethical conduct in all customer interactions. Ability to work under pressure and handle challenging situations with grace, professionalism, and a solutions-focused approach. Commitment to continuous improvement and professional development, with a proactive approach to enhancing skills and expanding knowledge. Working Environment This is a full-time position based in Chicago, IL. The role operates in a fast-paced environment requiring adaptability and strong multi-tasking abilities. Occasional travel to production facilities and other business-related locations is expected (approximately 10-15%). What We Offer: At Nonni's, we are proud to offer a comprehensive benefits package designed to enhance health, financial wellness, and provide generous paid time off (PTO). Eligible employees also have the opportunity to receive an annual bonus based on company performance. Nonni's Bakery is committed to fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute their unique talents and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Our approach thrives on diverse viewpoints and backgrounds. We encourage all qualified candidates to apply.$30k-40k yearly est. 5d agoCustomer Service Representative
North Bridge Staffing Group
Customer service agent job in Chicago, IL
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood. Hybrid schedule, 2/3-days a week in office. Temporary: ASAP through end of the year $20-$22/hour based on experience Job description We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Make outbound membership renewal calls Inbound calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Schedule Monday-Friday, 8:30am-5pm$20-22 hourly 2d agoCustomer Service Representative 4778
Tier4 Group
Customer service agent job in Franklin, WI
$18-$20/HR Type: Hybrid (3 days onsite per week) Duration: January 2026 - July 2026 Schedule: 7:30 AM-4:00 PM, 8:00 AM-4:30 PM, or 8:30 AM-5:00 PM CST Perks: Benefits, free daily lunch when onsite Job Description: We are seeking a detail-oriented and client-focused professional to join our service team. In this role, you will provide support to clients and field representatives-primarily through call center operations-by resolving issues related to the consumer website and mobile app. These issues may include login, registration, password resets, navigation, and general content questions. You will play a key role in delivering an exceptional client experience by providing efficient, accurate solutions and building strong relationships with both clients and field representatives. Key Responsibilities Assist clients and field representatives with website and mobile app inquiries, including login, registration, password, navigation, and content questions. Deliver a distinctive and efficient client experience while maintaining high service standards. Take ownership of calls, resolve issues effectively, and proactively address potential future concerns to minimize repeat calls. Serve as a trusted advocate for field representatives and collaborate to meet client needs. Educate clients and representatives on website features and self-service capabilities. Build professional relationships to enhance client loyalty and satisfaction. De-escalate service concerns with professionalism and empathy. Meet efficiency and quality standards while handling confidential information appropriately. Manage phone interactions and follow-up casework with accuracy and attention to detail. Work independently and as part of a team to identify process improvements and implement solutions. Research and evaluate possible solutions using available resources. Adhere to strict confidentiality and privacy standards. Embrace change and contribute to a culture of continuous improvement. Demonstrate flexibility in shifting priorities to meet business and client needs. Perform keyboarding and computer tasks accurately and efficiently. About the Team You'll join a team of 25 service professionals dedicated to supporting clients and field representatives through call center operations. The team focuses on resolving issues related to the consumer website and mobile app, ensuring a seamless and positive experience for all users. At least 1 of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work$18-20 hourly 5d agoCustomer Service Representative
Sunrise Systems, Inc.
Customer service agent job in Chicago, IL
Job Title: Customer Service Representative - Producer Services Duration: 6 months Temp to Perm Hourly contract Position (W2 only) Note: Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview process- 1 Interview - Onsite/WEBEX Client, is seeking a Producer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! Job Summary The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Responsibilities Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Supporting Field Sales agents with insurance product information Assist with basic technical troubleshooting Be able confident and capable to handle all new business, underwriting, claim and compensation situations. Learn soft skills while communicating with customers Focus on customers' needs and develops a customer centric approach in servicing customer's needs. Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's. Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Learn all policy product lines, all procedures for the core and worksite calls. Provides support for business partners as needed. Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. Skills Ability to effectively communicate and build strong partnerships with newer employees. Basic computer skills and knowledge of database software. Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements. Friendly and professional demeanor. Excellent communication and interpersonal skills. Ability to remain calm in stressful situations. Supplemental insurance knowledge and licensing is a plus. Bilingual language proficiency is a plus. Bilingual skills (verbal, written, read) in Spanish a plus Competencies Problem solving - take an organized and logical approach to thinking through problems and complex issues Initiative - Willing to do more than is required or expected Adaptability - ability to redirect personal efforts to respond to changing environment Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes Qualifications - External Education and Experience High school diploma or general education degree (GED); Associate degree preferred. 2+ years' experience in a contact center environment preferred. Compensation: The hourly rate for this position is between $20.00 -$22.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations$20-22 hourly 1d agoClient Services Representative
Giesecke+Devrient
Customer service agent job in Bolingbrook, IL
The Client Success Manager is responsible for leading client support across assigned client accounts, ensuring accuracy, speed, and responsiveness at every step of the order lifecycle. Serves as a subject matter expert and key liaison between Sales, Client Success, and Production teams, this role translates client needs into seamless production and delivery. Must excel independently and collaborating cross-functionally to deliver outstanding client experiences. Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system). Link Client Services/Sales with Operations for daily order processing and updates. Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment. Maintain and update WIP/dashboards; share timely updates with respective teams. Follow SOPs, maintain data accuracy and quality standards. Support Client Service management on client visits, audits, press checks. Investigate and quickly resolve quality issues with Production/Quality teams. Provide team backup; train on SAP and other tools. Qualifications: Bachelor's degree in Business Administration or related field required. Minimum 5 years of experience in a similar or related client-facing role. Order management experience in a Manufacturing, Printing, Financial, or related environment. Advanced working knowledge of end-to-end client order processes across varying client types. Strong organization, planning, and multitasking skills with high attention to detail. Excellent written and verbal communication skills; professional and client-oriented demeanor. Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines. ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred. Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling. Experience in the card, payment or printing industries strongly preferred. The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. BENEFITS INCLUDE Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.$40k-52k yearly est. 2d agoCustomer Service Representative
Teksystems
Customer service agent job in Schaumburg, IL
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where resourcefulness and problem-solving are key? If so, we have the perfect opportunity for you! We're seeking a Customer Support Representative to join our dynamic team. In this role, you'll be the backbone of our account support operations-handling everything from email and phone inquiries to resolving complex issues for drivers and internal stakeholders. Your professionalism and ability to think creatively will make a real impact every day. What You'll Do Serve as the primary support for account managers who oversee fleet operations. Assist with vehicle ordering and provide top-notch customer service for drivers and clients. Manage high-volume email and case inquiries, ensuring accurate documentation in real time. Handle unique challenges-whether it's helping a driver with an impounded vehicle or guiding them through future service needs. Make outbound follow-up calls and maintain clear, professional communication. Utilize internal systems (CARE) to track and resolve issues efficiently. Perform data-related tasks such as creating vehicle selectors, processing billing changes, generating reports, and updating driver information. Use Excel functions (including VLOOKUP and basic pivot tables) to organize and analyze data. What We're Looking For 2+ years of office-based customer service experience Strong written and verbal communication skills Professional presence for virtual meetings (via Teams) Proficiency in MS Office Suite (Outlook, Word, Excel) Ability to multitask across multiple databases and monitors High school diploma or equivalent Typing speed of at least 40 WPM Experience with Salesforce CRM preferred Key Skills Customer Service | Data Entry | Problem Solving | Microsoft Office | Email Communication | Salesforce CRM | Excel (VLOOKUP, Pivot Tables) Why You'll Love This Role: You won't just be answering calls-you'll be solving problems, building relationships, and making a difference for drivers and stakeholders. If you're resourceful, detail-oriented, and thrive on helping others, this is your chance to shine. Ready to join a team that values your expertise and professionalism? Apply today! Job Type & Location This is a Contract position based out of Schaumburg, IL. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.$20-20 hourly 8h agoPersonal Lines Customer Service Representative
ÁRachas Group
Customer service agent job in Bartlett, IL
About Us Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work. Personal Lines Customer Service Representative Position Summary The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies. Responsibilities: Respond promptly and professionally to client inquiries via phone, email, and in-person. Process policy changes, endorsements, renewals, cancellations, and billing inquiries. Educate clients on policy coverage, limits, and options to ensure they have appropriate protection. Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests. Maintain accurate and up-to-date client records in the agency management system (Applied Epic). Identify opportunities to cross-sell or upsell additional personal lines products. Assist with new business quoting and application processing as needed. Ensure compliance with all regulatory requirements and internal procedures. Other duties as assigned. Qualifications: High School Diploma or equivalent required; Associate or Bachelor's Degree a plus Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment 1-2 years of experience in personal lines insurance or a customer service role Strong knowledge of personal lines insurance products and industry practices Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook) Excellent communication, interpersonal, and problem-solving skills Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Ability to pass a criminal background check as permitted by law Schedule: Monday-Friday, 8:30am-5:00pm Office Location: 852 W Bartlett Road, Bartlett, IL 60103 Benefits: Competitive Compensation Commensurate with Experience Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.$29k-38k yearly est. 5d agoCall Center Customer Service Representative
Comptech Associates
Customer service agent job in Chicago, IL
Job Title: Customer Service Representative - Producer Services Duration: 6 Months (Contract to Hire -CTH) No. of Positions: 1 Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview process- 1 Interview - Onsite/WEBEX JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. RESPONSIBILITIES • Demonstrate consistent good quality and performance results. • Provide consistent service that is customer focused and professional. • Supporting Field Sales agents with insurance product information • Assist with basic technical troubleshooting • Be able confident and capable to handle all new business, underwriting, claim and compensation situations. • Learn soft skills while communicating with customers • Focus on customers' needs and develops a customer centric approach in servicing customer's needs. • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's. • Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. • Learn all policy product lines, all procedures for the core and worksite calls. • Provides support for business partners as needed. • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS • Ability to effectively communicate and build strong partnerships with newer employees. • Basic computer skills and knowledge of database software. • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. • Demonstrated attention to detail, organizational skills, and time management skills. • Ability to work a flexible schedule to meet the needs of the business and performance requirements. • Friendly and professional demeanor. • Excellent communication and interpersonal skills. • Ability to remain calm in stressful situations. • Supplemental insurance knowledge and licensing is a plus. • Bilingual language proficiency is a plus. • Bilingual skills (verbal, written, read) in Spanish a plus EDUCATION AND EXPERIENCE • High school diploma or general education degree (GED); Associate degree preferred. • 2+ years' experience in a contact center environment preferred.$30k-38k yearly est. 2d agoCustomer Service Representative
Graff
Customer service agent job in Oak Creek, WI
GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products. We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service. The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position. Key Duties and Job Responsibilities: Provide superior customer service to both internal and external customers via phone and email. Answer high phone call volume to respond to customer requests and provide resolution to customer concerns. Prepare, review, process and accurately enter a high volume of sales orders. Support field sales staff including Regional Managers and Manufacturer's Sales Reps. Administrative support activities, as needed, including issuing product returns and credits and special projects. Provide applicable basic technical support regarding product and application questions. Performs other related duties as assigned. Knowledge, Skills, and Abilities: A strong customer focus and approach with outstanding customer service skills. The ability to multi-task and time management skills in a fast-paced environment. Detail orientation and accuracy in the administration of customer accounts and data. Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry. Interpersonal skills to relate to customers and address their concerns diplomatically. Exceptional follow-up and organizational practices to best serve customers' needs. Education and Work Experienced Desired: Bachelor's degree or equivalent related combination of professional experience and education/training desired. Three years of professional customer service experience in a manufacturing or distribution setting is required GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match. If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role. Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************$29k-37k yearly est. 5d agoAutomotive Service Advisor
Blain's Farm & Fleet (Blain Supply, Inc.
Customer service agent job in Waukesha, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Base pay up to $17.75/hr The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. Assist customers with their purchases in a customer service and sales focused environment. Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department. Explain work orders and invoices to customers. Perform Retail Cashier Duties by obtaining and processing customer payments. Install batteries, balance wheels, repair and install tires when required. Perform oil changes using LOF procedures when required. Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures. Ability to interpret vehicle inspection results and make appropriate service recommendations to customers. Qualifications Must have great communication skills Ability to pass pre-employment drug screening and background checks Ability to read and speak English Ability to effectively communicate with customers and coworkers Must be 18 years of age or older Prior auto repair experience is preferred Prior retail experience preferred EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.$17.8 hourly 10d agoClient Service Specialist
Renova One
Customer service agent job in Chicago, IL
We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolution. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support. Responsibilities & Duties: Respond promptly and professionally to client inquiries via phone, email, and internal systems Coordinate service requests and communicate status updates to clients and internal teams Investigate and resolve client concerns or service issues, escalating when necessary Maintain accurate records of client interactions, service requests, and resolutions Accurately and promptly enter customer orders into the system Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions Collaborate with the warehouse, subcontractors, and operational staff to ensure timely and accurate execution of orders Support client onboarding and account updates by ensuring proper documentation and data accuracy Collaborate with operations, warehouse, and billing teams to ensure client needs are met Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system Identify opportunities to improve client satisfaction and report feedback to leadership Assist with reporting and administrative tasks related to client service operations Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Valid US Driver's License and insured automobile is required Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.$32k-49k yearly est. 2d agoCsr & Sales Associate
AGI
Customer service agent job in Chicago, IL
Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.$800-1.5k weekly 11d agoCustomer Retention Specialist
Mr. Rooter of Cook County
Customer service agent job in Elk Grove Village, IL
Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.$26k-33k yearly est. 7d ago
Learn more about customer service agent jobs
How much does a customer service agent earn in Waukegan, IL?
The average customer service agent in Waukegan, IL earns between $23,000 and $38,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Waukegan, IL
$30,000
Job type you want
Full Time
Part Time
Internship
Temporary