Customer Service Agent Jobs in Waverly, MI

US-MI-Lansing Type: Regular Full-Time # of Openings: 1 Farm Bureau Center P/C Customer Service Trainer Objective To develop, maintain, and deliver training for recently hired and existing team members of the P/C Customer Service department, to provide consistent skills and knowledge needed to provide quality service in line with the departmental vision. To work with project teams to design, develop, and deliver service training for company projects and initiatives that impact the P/C Customer Service department. Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions. Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training. Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development. Cross-train other trainers on training curriculum. Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members. Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate. Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model. Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives. Participate in project teams, representing P/C Customer Service training needs. Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs). Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs. Complete other duties as assigned. Responsibilities P/C Customer Service Trainer Responsibilities Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions. Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training. Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development. Cross-train other trainers on training curriculum. Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members. Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate. Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model. Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives. Participate in project teams, representing P/C Customer Service training needs. Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs). Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs. Complete other duties as assigned. Qualifications P/C Customer Service Trainer Qualifications Required Associate's degree required with a focus on insurance, business administration, finance, training or management, or equivalent experience may be considered. Minimum one year of experience using Farm Bureau systems required. Training and coaching experience required. Competent in adult learning principles. Experience in computer usage and proven skills in Microsoft Office Professional Suite required. P/C Resident Producer license course to be completed within 6 months of hire. P/C Resident Producer license required to be obtained within 12 months of hire. Willingness to pursue continuing job-related training and education required. Preferred Experience in an office setting preferred. Experience in insurance domain preferred. Designations in AINS, ACS, or AIS preferred. Note: This is a hybrid position working both remotely and from the Farm Bureau Home Office located in Lansing, MI. Most work can be completed remotely; however, there are mandatory in office days. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 52361-64404 Yearly Salary PIfb3ff1e36e54-26***********0

Job Type: Temp to Perm Pay: $20 an hour Overview: Randstad is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis at their office in Howell, MI, or Worcester, MA. For qualified candidates, remote work is an option with 1+ years of recent remote call center experience. Randstad offers a collaborative, inclusive environment committed to each employee's development and growth, making it a career opportunity and not just a job. As a Claims Service Representative, you will play a vital role in helping customers during critical moments of loss. You will be the first point of contact when a customer experiences an unexpected loss to their vehicle, home, or business. Through empathy and professionalism, you will guide them through the claims process, representing Randstad's commitment to customer care. What's in it For You? Career Development: Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship. Pay Rate: Starting at $20.00/hour as a contractor; conversion salary of $42,500. Flexible Schedule: Monday - Friday 7:30 am EST - 8:00 pm EST and shared responsibility of rotating Saturdays (2 per month). Training: 30 days of comprehensive training with no days off during the training period. Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k. Schedule & Availability: Full availability required during operational hours (7:30 am - 8:00 pm EST). Shared responsibility of rotating Saturdays (2 per month). The most likely shift need for the January class is the later shift (11:30 am - 8:00 pm EST). Work schedule: 7.75 hours per day, plus a 45-minute lunch. Responsibilities: Respond to electronically and phone-submitted claim losses and first notice of loss calls from claimants, insureds, and other parties. Respond to calls on established claims in a polite, professional, and empathetic manner and determine the appropriate course of action. Perform rental reservations, appraisal assignments, Express Claim shops, towing, and water mitigation activities. Utilize established scripts, transcribe personal or commercial loss damage, or injury information into the company's network, generating an electronic claim file. Apply basic communication skills to interpret caller's inquiries and offer available options. Utilize established workflows to initiate claim activities as required. Recognize coverages, claim processing requirements, and related claims systems. Learn to identify claims and take appropriate actions. Contact vendors to establish language services for language interpretation and translation. Skills and Experience: Associate's degree or working towards your associate's degree is strongly preferred. Typically 1-3 years of experience in the service, financial, or hospitality industry preferred. Six months to one year of call center and/or office experience required. Troubleshooting experience desired. Self-starter with an energetic, positive, and professional attitude. Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); independent use of provided resources. Excellent written and verbal communication skills. Seeks to collaborate and promotes inclusion and respect. Dedicated to meeting the expectations and requirements of internal and external customers. Understands the importance of teamwork and developing and maintaining cooperative relationships. Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively. Disciplined to follow scripts, while showing initiative to seek additional information as needed. Demonstrates attention to detail. Agile and adapts to new, different, or changing situations, requirements, or priorities. Shares knowledge, skills, and expertise with others; collaborates with others. Ability to meet and/or exceed established goals within set training timeline. Physical Demands & Work Environment: Ability to use a personal computer, call center phone, and other standard office equipment. Ability to sit and/or stand for extended periods (75%-90%). Able to perform in a dynamic/fast-paced work environment.

Description: Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. Job Overview Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes. Responsibilities: Utilize internal CRM to set RAP service appointments Answers inbound calls from customers Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner Uses documented policies, procedures and guidelines for carrying out the duties of the position Troubleshoots product failures and escalates when necessary Escalates issues through processes that are established by the Call Center Supervisor Escalates issues as needed to the Sr. Customer Support Technician Other duties as assigned Requirements: Qualifications: High School Diploma or equivalent or three (3) years of successful experience in customer service Proficient in using a standard desktop computer with Windows and Microsoft Office Ability to interact professionally and work effectively with all levels of employees and a highly diverse workforce and client base Ability to accurately enter data and call documentation Must be able to work a flexible schedule during assigned shift and may be asked to cover absences on other shifts WHAT WE OFFER: Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k. Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays. Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision. Opportunity : to be a part of a fast-growing company working to make the world safer! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. PI97d4b0ef78b5-26***********5

Benefits Representative - Liberty National Toledo, OH $75,000 M-F (Full Time) Actively hiring Crafting Brighter Futures for Families At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Liberty National? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.

Join the Crystal Clean Team as a Route Sales & Service Representative! Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement. Why Crystal Clean? At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future. What You'll Do: Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers. Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment. Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time. Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities. Achieve Goals: Meet sales quotas and contribute to overall revenue growth. What We're Looking For: Strong Communicator: Excellent communication skills with a keen attention to detail. Customer-Focused: Ability to engage effectively with customers and colleagues. Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear. Experienced: Route sales experience is a plus, but not required. Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical Requirements: Lift materials weighing up to 80lbs regularly. Handle and maneuver drums of waste/product, sometimes exceeding 400lbs. Complete a pre-employment physical and drug screening. Work Environment: Diverse work settings with varying noise levels. Frequent physical activity including bending, lifting, and climbing. Why You'll Love Working Here: Competitive Salary: Attractive compensation package with performance incentives. Comprehensive Benefits: Health, dental, vision, and more. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: We value diversity and strive to reflect the communities we serve. Apply Today! If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world. Crystal Clean LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join the Winning Team at Shaheen Chevrolet as a Customer Loyalty Representative! Shaheen Chevrolet is a thriving automotive dealership committed to providing exceptional service to our customers. We are a family-owned and operated business with a focus on creating a positive work environment where employees can grow and succeed. Schedule: Monday- Friday 8:30am- 5:30pm with a one hour lunch. One Saturday per month. Benefits: 401K plan with employer match Medical, Dental, Vision, Disability, & Life insurance Paid time off, including holidays Paid training Employee discounts on vehicles, parts, and service Company-sponsored outings and events Why Join Shaheen Chevrolet? Be a part of the best dealership in the area. Family-oriented work environment. Competitive compensation and benefits. Opportunities for growth and career advancement. If you are passionate about customer satisfaction, and want to contribute to the success of the leading automotive dealership, apply now! Join us at Shaheen Chevrolet where excellence is a tradition and we pride ourselves on giving our guests the ultimate automotive experience! SUMMARY: This position answers directly to the Business Development Center Manager (BDC) while resolving various customer sales inquiries, conducting sales or service related marketing campaigns, receiving incoming phone calls, scheduling appointments. BDC Representative may be assigned duties related to either Sales, Service or the Parts Department depending training path. ESSENTIAL DUTIES include the following: Communicate with BDC customers and prospects via phone, internet, text message, in person and social networking sites. Conduct telemarketing and internet related sales/service campaigns. Schedule appointments for prospects through BDC Manager. Meet and exceed daily goals and objectives. Maintain accurate records of daily activities. Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications. Maintain working knowledge of all dealership products and services. Check e-mail frequently and provide a quality lead response immediately. Deliver messages intended for other departments promptly. Coordinate internet promotions with other dealership sales promotions and advertising. Maintain an ongoing customer database to capture repeat business. Know and understands the federal, state, and local laws which govern retail automobile sales. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Attend product and sales training as requested by the BDC Manager. Attend sales meetings. Maintain professional appearance. MARGINAL DUTIES: Other duties may be assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; must be comfortable working in front of a computer or on the phone; must be able to work with scripts and defined processes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

Join the Winning Team at Shaheen Chevrolet as a Customer Loyalty Representative! Shaheen Chevrolet is a thriving automotive dealership committed to providing exceptional service to our customers. We are a family-owned and operated business with a focus on creating a positive work environment where employees can grow and succeed. Schedule: * Monday- Friday 8:30am- 5:30pm with a one hour lunch. One Saturday per month. Benefits: * 401K plan with employer match * Medical, Dental, Vision, Disability, & Life insurance * Paid time off, including holidays * Paid training * Employee discounts on vehicles, parts, and service * Company-sponsored outings and events Why Join Shaheen Chevrolet? * Be a part of the best dealership in the area. * Family-oriented work environment. * Competitive compensation and benefits. * Opportunities for growth and career advancement. If you are passionate about customer satisfaction, and want to contribute to the success of the leading automotive dealership, apply now! Join us at Shaheen Chevrolet where excellence is a tradition and we pride ourselves on giving our guests the ultimate automotive experience! SUMMARY: This position answers directly to the Business Development Center Manager (BDC) while resolving various customer sales inquiries, conducting sales or service related marketing campaigns, receiving incoming phone calls, scheduling appointments. BDC Representative may be assigned duties related to either Sales, Service or the Parts Department depending training path. ESSENTIAL DUTIES include the following: Communicate with BDC customers and prospects via phone, internet, text message, in person and social networking sites. Conduct telemarketing and internet related sales/service campaigns. Schedule appointments for prospects through BDC Manager. Meet and exceed daily goals and objectives. Maintain accurate records of daily activities. Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications. Maintain working knowledge of all dealership products and services. Check e-mail frequently and provide a quality lead response immediately. Deliver messages intended for other departments promptly. Coordinate internet promotions with other dealership sales promotions and advertising. Maintain an ongoing customer database to capture repeat business. Know and understands the federal, state, and local laws which govern retail automobile sales. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Attend product and sales training as requested by the BDC Manager. Attend sales meetings. Maintain professional appearance. MARGINAL DUTIES: Other duties may be assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; must be comfortable working in front of a computer or on the phone; must be able to work with scripts and defined processes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

Full-time Description CUSTOMER SERVICE TECHNICIAN - Temp to Hire Monday-Friday 8 am-5 pm FLSA CLASS: Hourly Non-Exempt REPORTS TO: Technical Service Director BASIC FUNCTION: To provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers (end-users, dealers, distributors, and service centers). Join a team focused on meeting production goals through good attendance, positive attitudes, and hard work. We are looking for a Customer Service Technician, who excels in a fast-paced environment and has the personal drive to meet production goals by leading a team in this hands-on role. We manufacture a variety of products at the same time. For over 100 years, Marvel continues to be a world class manufacturer of high-end refrigeration and cooking products for the household and commercial markets. Since 2015, Marvel has been part of the Middleby family of brands. All products are designed, engineered, and assembled in Greenville, Michigan, USA, and select products are available worldwide. Perks you can expect from Marvel: Competitive benefits package including 401(k) matching, and paid holidays. Free to all full-time employees is life insurance, short and long-term disability insurance. Tuition reimbursement to help grow your career skills and knowledge ESSENTIAL DUTIES: Provide diagnostic resolution to service issues in the field. Capture service call information and perform associated tasks resulting from these calls. Communicate company warranty and repair policies. Respond to requests pertaining to both service and public website. Provide service support for manufacturing, purchasing, and engineering. Daily communication with Technical Support Leader. Responsible for navigating through the company data & service base system accessing technical information. Order Entry. Provide help to locate service agents and distributors on-line. Performs other duties as assigned. Occasionally, repair appliances in the home, lab or dealer store as required. Performs other duties as assigned. Requirements QUALIFICATIONS: Degree in HVAC with emphasis in Refrigeration preferred Experience in field service - an asset would be experience with gas, electric or wood burning appliances (ranges, refrigerators, dishwashers) Experience with working with a database management system and customer service. Proficient diagnostic and problem-solving abilities. Phone etiquette skills and experience with answer inquiries by email. Ability to communicate detail verbally and/or in written form Strive for continuous improvement in customer service and company goals. Technical skills to support problem resolution with Service Company. MS Office Suite (Word, Excel), Outlook. Ability to work shifts and hours mandated by management and to pass a drug screen

**Cornerstone Insurance Group is currently adding Customer Service Agents to their team! This opportunity offers both personal and professional growth. Successful candidates will learn various insurance products and help existing clients meet their insurance needs.** JOB DUTIES: Conduct annual reviews with existing clients and offer additional products as needed. Process applications, changes and related forms. Prepare and present quotes. Accept and document customer payments. Maintain client files and record all transactions. Report claims and track resolutions. Prepare and oversee individual client's insurance portfolios. QUALIFICATIONS: Equivalent to a high school education minimum. One -two years post-secondary education in business or insurance experience preferred. Must hold a valid driver's license. Must obtain insurance license and maintain continuing education hours meeting the State Insurance Department requirements if license is not currently held. Attention to detail, strong math aptitude, verbal and written communication skills are necessary. Working knowledge of computers. Ability to interact effectively with other bank personnel, management and co-workers. Ability to work in a team environment and also independently. Coordinate multiple tasks and organize projects. Sound judgment, courtesy, tact and diplomacy. Ability to deliver unmatched customer service. WE OFFER: * Vacation and Paid Time off Days * Paid Holidays * Retirement plan contribution * Life Insurance and Long-Term Disability Insurance * Health, Dental & Vision Insurance * Career growth potential * Bonus programs * Family atmosphere *Cornerstone Bank is an Equal Opportunity Employer/Veterans/Disabled.*

Every employee with the **Feldman Automotive Group** is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 19 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team ***This is NOT a remote based position.*** **Core Values** - Honesty and Integrity - Respectful - Fanatical attention to detail - Team Player - Fun & Enthusiastic **Benefits** * Medical, Dental, Vision Insurance * Life Insurance and AD&D * 401k * Critical Illness Insurance * Accident Insurance * Short and Long Term Disability **Responsibilities:** * Answer customer calls and establish follows-up with service appointments * Utilize multiple systems to pull up the customer's information while still speaking with them on the phone * Be comfortable in a tech savvy role that demands multi-tasking on each call * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial service information & direct them to the service department * Follow up with leads that are not ready to make an appointment or no-show * Participate in team & process development sessions - keeping positive relationships with teammates, service team and dealership management * Utilize CRM tracking system daily **Requirements:** * Experience in an office-based work environment is beneficial * Experience in a call-heavy role is highly considered! * Must have strong computer skills * Must be able to multi-task and be comfortable in a more tech savvy role * Great verbal and written communication skills * Team player attitude * Prompt and courteous * Enthusiastic personality * Willing to submit to a pre-employment background check & drug screen **Apply for Call Center Representative **Earn Up to $19.00/hour**** Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted.

See below for important information regarding this job. Learn more about this agency * Accepting applications * Open & closing dates 11/20/2024 to 11/27/2024 * Salary $49,025 - $77,955 per year * Pay scale & grade GS 7 - 9 * Battle Creek, MI * Remote job No * Telework eligible Yes-as determined by the agency policy. DLA telework-eligible positions require at least 60% in office time (Tuesday, Wednesday, and Thursday each week). For those eligible and with supervisory approval, regular and recurring telework may be requested Monday and/or Friday only * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Permanent - Mulitple Appointment Types * Work schedule Full-time * Service Competitive * Promotion potential 9 * Job family (Series) * 0501 Financial Administration And Program * Supervisory status No * Security clearance Other * Drug test No * Financial disclosure No * Bargaining unit status Yes * Announcement number DLAJ8-25-12609387-MP * Control number 820038500 Help This job is open to * Federal employees - Competitive service Current or former competitive service federal employees. * Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. * Veterans * Individuals with disabilities * Military spouses Clarification from the agency "Federal Employee" means current permanent competitive service employees, may apply. Veterans eligibilities include 30% or more Disabled Vet, Veterans Employment Opportunities Act (VEOA). Military Spouse Preference (MSP) eligibles, Retaine Grade Preference (RGP) elgibles, and Military Reserve and National Guard Technician eligibles in the commuting area may apply. Videos Help Duties * As a Financial Customer Liaison you will be responsible for the following duties (if selected at the GS-07 level, duties will be performed in a developmental capacity): * Provides financial support by serving as liaison between the site and DFAS on behalf of employees, contractors and management to ensure prompt and accurate handling of financial transactions. * Serves as the primary POC for Defense Finance and Accounting Service (DFAS) personnel regarding material sales, accounts receivable, and accounts receivable related issues. * Liaises with various parties to include, but are not limited to, DFAS, customer account specialists and customers to research and resolve billing and accounts receivable issues. * Works with DFAS to resolve customer direct blocked invoices due to contract and goods receipt related discrepancies. Help Requirements Conditions of Employment * Must be a U.S. citizen * Tour of Duty: Flexible * Security Requirements: Non-Critical Sensitive * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Non-Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: Yes * This position requires DoD Financial Management Level 1 certification within 2 years in accordance with DoD Instruction 1300.26-DoD Directive 5118.03 and section 1599d of Title 10, U.S.C. Once obtained, you must maintain and improve proficiency. Qualifications A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-07 Qualifications: * Liaison between DLA and the DFAS in order to assist in resolving issues and recommend changes to enhance productivity. * Assist in analyzing EBS/SAP sales orders for potential billing/collection issues and related purchase orders with blocked invoices for resolution. * Assist in the application of DoD Federal Management Regulations, Defense Logistics Management Standards, and DLA Enterprise policies, practices, and procedures to ensure prompt and accurate handling of financial transactions. GS-09 Qualifications: * Liaison between DLA and the DFAS in order to resolve issues and recommend changes to enhance productivity. * Analyze EBS/SAP sales orders for potential billing/collection issues and related purchase orders with blocked invoices for resolution. * Research and apply DoD Federal Management Regulations, Defense Logistics Management Standards, and DLA Enterprise policies, practices, and procedures to ensure prompt and accurate handling of financial transactions. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See ******************************************** If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must have successfully completed a master's degree or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree. * GS-07: One full year of graduate level education or superior academic achievement. * GS-09: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-07 and GS-09, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-07 and GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional information For Important General Applicant Information and Definitions go to: ****************************************************************** Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ******************************************************************************** Information for Veterans is available at: ************************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace:The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * Financial Concepts, Policies and Principles * Decision Support * Customer Service Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume listing work schedule, hours worked per week, dates of employment and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for the qualifications and referred for selection consideration if eligible. IMPORTANT NOTE: Ensure that your resume does not contain any specialized characters, fonts, typefaces or formatting (e.g. tables, macros, etc.). It is also recommended that you convert/save your resume as a PDF prior to attaching to your application. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; Signed Self-Certification Checklist (must be certified within 30 days); Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * How to Apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, ************************************* select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to ********************************************************* Agency contact information DLA Human Resources (J1) Email *************** Address DLA Finance 3990 E Broad Street Columbus, OH 43213 US Learn more about this agency Next steps Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our Service Call Center team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 19 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team This is NOT a remote based position. Core Values Honesty and Integrity Respectful Fanatical attention to detail Team Player Fun & Enthusiastic Benefits Medical, Dental, Vision Insurance Life Insurance and AD&D 401k Critical Illness Insurance Accident Insurance Short and Long Term Disability Responsibilities: Answer customer calls and establish follows-up with service appointments Utilize multiple systems to pull up the customer's information while still speaking with them on the phone Be comfortable in a tech savvy role that demands multi-tasking on each call Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates Provide customers with initial service information & direct them to the service department Follow up with leads that are not ready to make an appointment or no-show Participate in team & process development sessions - keeping positive relationships with teammates, service team and dealership management Utilize CRM tracking system daily Requirements: Experience in an office-based work environment is beneficial Experience in a call-heavy role is highly considered! Must have strong computer skills Must be able to multi-task and be comfortable in a more tech savvy role Great verbal and written communication skills Team player attitude Prompt and courteous Enthusiastic personality Willing to submit to a pre-employment background check & drug screen

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kentwood, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Base Pay Included with opportunities for Bonuses and Incentives! With our paid training program and supportive team you'll start your new career by learning and executing these responsibilities: - Sales and marketing - Team leadership and development of sales personnel - Campaign marketing and sales strategies for clients - Sales Management - Account Management - Administrative responsibilities - Customer Sales Qualifications Immediate Growth. We only Promote from within. No outside or inorganic growth. We conduct Sales and Marketing for our Fortune 100 and Fortune 500 client base and train the Nation's future Executives, CEO's and Employers. No Business to Business, Door to Door or telemarketing sales involved. Requirements - Ability to learn and have a great student mentality - Competitive and team oriented - Driven to achieve success in an industry that is already growing - Able to Motivate others - Enjoys a fun environment - Displays great attitude - Sales experience wanted, not required - Maintains great work ethic - Highly Accountable - Demonstrates a high level of integrity - Socially adaptable - Sports minded No prior experience is necessary! We'll train you! Apply today to start your new career tomorrow! Additional Information All your information will be kept confidential according to EEO guidelines.

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Operations Supv - Ops Center** Salaried 4 days ago Requisition ID: 1103 Job Summary - Essential Functions The Operations Supervisor-Street OPS Center is responsible for operation of the Dispatch Center and direct communications with CATA Operators to direct, assign, dispatch, and supervise them in providing public transportation services. The regular shift assignment and hours are subject to change and may exceed 40 hours per week. These essential functions include the following: * Direct, assign, dispatch, and supervise Operators. * Ensure that sufficient Operators are on duty and vehicles are assigned to perform all scheduled runs. * Operate radio and phone systems and a variety of transit specific fleet management software applications, including Trapeze OPS, Zonar, and automatic vehicle location systems ("AVL"). * Serve as a “first responder” to service and safety issues and inform the appropriate Departments, both internal and external, of incidents, accidents or other emergency situations when necessary. * Maintain professional, reliable, and effective communications with Operators, other CATA personnel, and the public. * Facilitate and coordinate operations with other CATA functions. * Monitor and make corrections to ensure on-street service quality and safety. * Counsel and discipline Operators, as needed. * Direct and assist with training and retraining. * Advise Director of Operations, Operations Manager, and Supervisors on issues and concerns with service, vehicles, routes, and personnel. * Know and apply the Labor Agreement, Work Rules, policies, and procedures. * Assist the Director of Operations and Operations Manager, as requested. * Provide backup and relief for other Operations Supervisors. * Know and apply the Labor Agreement, Work Rules, policies and procedures. * Participate as an effective member of the CATA administrative and management team and perform all duties described. Reports To: Operations Manager Supervises: Motor Coach Operators Duties: * Provide direction to Operators with bus and routing questions and to resolve service issues. * Distribute run assignments. * Assist Operators with on-street and other job related problems, including complaints, accidents, and incidents. * Facilitate resolution of customer comments in a professional manner. * Provide information as needed to Operators, supervisors, customer service representative, managers, the public, and service agencies. * Answer Dispatch Center telephones and other communication devices promptly and professionally. * Coordinate workforce needs with the Operations Manager. * Complete reports such as missed trip reports, vehicle accident/incident reports, detour notices. * Promptly respond to investigations initiated by management. * Work proactively and maintain positive relationships with administrative and union personnel. * Provide required data, materials, and reports, both oral and written. * Follow high standards and practices at all times, including adherence to CATA's commitment to equal employment opportunity. * Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities. * Maintain service, quality, and safety standards. * Follow and promote safe work practices and all CTA safety rules, policies, and procedures. * Consistently provide prompt, courteous, and appropriate service to the public. * Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures, and contractual agreements. * Perform other duties as assigned by the Operations Manager. Qualifications: * Associates Degree Preferred, High School degree required. * Minimum of one year dispatch and supervisory experience in a union environment in the public transit industry is preferred. * Possess and maintain a valid driver's license from the State of Michigan and submit a clean five (5) year driving record with application. * Must obtain a valid Commercial Driver's license with BP endorsements with eligible driving status (not restricted) from the State of Michigan. * Must be able to supervise, train, and motivate personnel. * Able to effectively perform and adjust to multiple tasks and demands. * Excellent communication, typing, data entry, and writing skills. * Advanced computer skills, including Microsoft Office Suite and other computer application used at CATA. * Experience with transit software programs preferred. * Able to communicate effectively, handle details, meet deadlines, and work both independently under general direction. * Very neat and professional appearance. * Able to perform essential functions and duties and to perform other tasks as assigned. * Cooperative, willing to work with and learn from others, and be able to respond productively to change. * Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation. This job description is stated in general terms and does not describe all duties that may be assigned or required

This is for the afternoon shift with typical hours 12pm-6pm, but we're flexible! This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. We are currently looking for a part time CSR that is interested in fulltime within the near future ideally. CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including: • Comprehensive medical, dental, and vision insurance • 401(k) matching • Generous holidays and paid time off • Career development programs • Robust health and wellness initiatives AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

Lansing, Michigan First National Bank *of America* is hiring an analytical and organized **Customer Experience Representative** to join our call center team. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer focused and thrive in a fast-paced environment, contributing as a valued member of the team. The **Customer Experience Representative** will work with a dedicated group of people committed to helping our customers. This role will be handling many different situations that will require your great customer service skills. Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results. **Responsibilities:** * Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries * Resolve our loan customers' requests timely and professionally * Engage in outbound calls to provide exceptional service and follow up for our customers * Create and maintain appropriate customer records **Qualifications:** * Engaging communication over the phone and in writing * Ability to handle multiple priorities simultaneously and autonomously * Basic computer skills, including Microsoft Office, Outlook, and the internet * Exhibit strong detail orientation * Bilingual in English/Spanish desired but not required **Employee benefits** * Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 * Dental - Premiums as low as $0.00 * Vision - Low premium Plan * Discounted childcare * Pet Insurance * Paid Time Off (PTO) * 401k with employer match At First National Bank *of America*, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank *of America* recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank *of America* is an Equal Opportunity Employer. #LI-Onsite Education Select... Select... Select... Select... If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Job DescriptionSalary: Up to $22.0 per hour + Benefits Do you like helping others? If so, this job might be for you! We’re a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you’ll be helping people from all walks of life across a variety of industries – with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $22.0 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Eligible for up to 40 hours of PTO during first 12 months of Ambs employment Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

Job Description Our office is looking to hire the right individual to join our service team. We are currently seeking to fulfill a full-time position. Our service rep will be responsible for providing exceptional customer service to our current clients and new prospects, obtaining information and quoting policies, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Life Insurance Retirement Plan Evenings Off Responsibilities Process customer change requests. Secure all Trailing Documents from customers. Handle incoming claims and service callsfrom customers. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Return all phone messages promptly. Thoroughly understand and follow all underwriting, rating and compliance requirements. Maintain knowledge of new products. Be outstanding at relationship building. Requirements Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Professional phone etiquette. Excellent Spelling and Grammar skills. College Degree -preferred but not required