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Customer service agent jobs in West Haven, CT

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  • Radiology Coordinator - Urgent Care

    Middlesex Health 4.7company rating

    Customer service agent job in Old Saybrook, CT

    Highlights Department: Urgent Care Middletown Hours: 38.00 per week Shift: Shift 1 The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality. Essential Duties & Responsibilities Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards. Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints. Provides a high level of expertise to mentor staff/students and problem solving. Perform regular QC checks and coordinate machine maintenance as needed. Perform regular QA checks for each technician. Provide coaching and additional training when necessary. Address and record any errors or incidents with technicians. Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs. Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale. Applies the principles of teamwork in all aspects of providing patient services. Minimum Qualifications Graduate of a JRCERT accredited Radiography program. ARRT Certification/Eligible in good standing State of Connecticut License/Eligible High School Diploma or GED equivalent Preferred Qualifications Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required. One to three years leadership experience including coaching and counseling staff, and developing staff schedules. Bachelor degree or equivalent experience preferred. Demonstrated high level of technical expertise and competency in two or more imaging modalities. Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required. Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required. Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required. Demonstrated flexibility, teamwork and the ability to build consensus required. Computer skills including word processing and spreadsheets preferred. Comprehensive Benefits Offered Competitive and affordable benefits package Shift Differentials Continuing Education assistance Tuition reimbursement Student Loan relief through Fiducius Quick commute access from I-84, Route 9 and surrounding areas About Middlesex Health The Smarter Choice for your Career! Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
    $36k-43k yearly est. 2d ago
  • Customer Support Specialist

    Passive Plus

    Customer service agent job in Huntington, NY

    iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets. iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees - and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s). We currently have an opening for a Customer Fulfillment Representative in our PPI facility, located in Huntington, NY. This position is critical to the success of PPI and will be supporting customer engagement, account management, and internal coordination to drive revenue growth. The Customer Fulfillment Representative serves as a key point of contact for customers, ensuring accurate order fulfillment, timely communication, and support throughout the sales process. This role reports directly to the Director of Program Management. The ideal candidate for this position should be technically proficient with a strong understanding of electronic components, experienced in managing customer accounts and driving sales growth, highly organized, detail-oriented, and results-driven. The candidate should also be skilled in building relationships, collaborating with cross-functional teams, and comfortable working in a fast-paced, technical sales environment. Details of the Role: The Customer Fulfillment Representative will be responsible for receiving & shipping product, preparing and issuing customer quotes, confirming and processing orders, rescheduling, and providing responsive customer service. This role emphasizes virtual communication and proactive outreach to maintain and grow relationships with OEMs, distributors, and contract manufacturers. You will coordinate and respond to customer requests for pricing and delivery, ensure compliance with export regulations and update CRM systems. Daily activities include direct communication with customers via phone, email, and electronic portals, coordinating with internal departments to meet customer requirements, and supporting outside sales representatives with information and leads. Duties and Responsibilities: Shipping: Receive parts from manufacturers and process documentation in ERP system. Allocate parts to orders, coordinate and adjust orders as needed to meet customer demands and requests. Knowledge of domestic and international shipping procedures required. Communicate with internal teams to ensure customer requirements and delivery expectations are met. Identify and collaborate change orders to meet customer demand internally with team members. Ensure compliance with export regulations and government/military contract requirements as instructed. Apply high attention to detail in reviewing orders to ensure accuracy and efficiency. Additional duties as instructed by management. Inside Sales: Serve as the primary point of contact for assigned customer accounts. Coordinate and respond to customer requests for price and delivery quotations, ensuring margin targets are met. Prepare and deliver accurate quotes and proposals and follow up to secure new orders. Process customer orders and maintain up-to-date account information in CRM tools. Expedite orders with suppliers when necessary. Support outside sales representatives with information and leads. Respond promptly to customer inquiries and resolve issues professionally both verbally and via email. Qualifying Attributes and Skills Bachelor's Degree in Business, or equivalent work-related experience (High School Diploma minimum; BA preferred). Minimum of 5 years of experience in customer facing shipping position(s) & customer service, preferably in electronic components or manufacturing. Strong understanding of electronic components and familiarity with defense, aerospace, and high-reliability markets. Excellent communication skills (oral and written) and strong interpersonal skills. Proficiency in shipping software, preferably Starship. Proficiency in Microsoft Office Suite and CRM tools. Excellent attention to detail and organizational skills, identifying issues, adjusting changes, and pivoting to different demands as they arise. Ability to manage multiple accounts, prioritize effectively, and meet deadlines. Positive and professional attitude with strong problem-solving skills. Ability to work independently and as part of a team. Some knowledge of compliance requirements for government and military contracts, including export regulations. iNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees. Excellent earning potential with qualifying annual bonuses Health, Dental, and Vision Benefits Elective Flexible Spending and Dependent Care Accounts Company paid and elective buy-up Life & AD&D Insurance Company paid Short-Term Disability and Elective Long-Term Disability Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits 401(k) Retirement Savings Plan with qualifying Company match Company paid mental health and Employee Assistance Program (EAP) Paid Holidays and paid time off (PTO) Employee Discount Program (LifeMart via ADP) iNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered.
    $42k-67k yearly est. 3d ago
  • Part-Time Customer Service Representative

    Ultimate Staffing 3.6company rating

    Customer service agent job in Milford, CT

    We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction. Key Responsibilities: Serve as the primary point of contact for customers via phone, email, and online portals Accurately enter and manage orders in the ERP system, including sending order confirmations Provide timely updates on order status, shipping details, and general inquiries Onboard new customers by creating accounts and collecting necessary documentation Generate and send sales invoices upon order shipment Assist the sales team with preparing quotes for spare parts and product configurations Maintain detailed and accurate records of customer communications and transactions Support general administrative tasks and other duties as assigned Qualifications: Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus) High school diploma required; some college coursework preferred Strong communication skills-both written and verbal Highly organized with strong attention to detail Able to multitask and adapt in a dynamic, start-up style environment Proficient in Microsoft Office (Word, Excel, Outlook) Experience with ERP or CRM software All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $31k-37k yearly est. 1d ago
  • Customer Service Representative

    Amphenol RF

    Customer service agent job in Danbury, CT

    JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
    $30k-38k yearly est. 2d ago
  • Customer Experience/Call Center Representative (W2)

    American Unit, Inc. 3.4company rating

    Customer service agent job in Stamford, CT

    Customer Experience Analyst Stamford, CT - 06902 (Onsite role) 3 Months - Contract to FTE role Candidates must be able to work directly on a W2 basis, without visa sponsorship or visa transfer. Job Description We're looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document their findings and insights. Your work will help improve both customer and agent experiences and support teams' training of AI tools. Must-Have Qualifications 3-5 years of experience in customer service, customer success, retention, or call-center-related roles Strong communication skills, both written and verbal Excellent attention to detail with strong note-taking and documentation habits Ability to listen actively and capture key information accurately Strong teamwork and communication skills with the ability to clearly present findings; proficient in Excel, PowerPoint, and Word. Organized, reliable, and analytical-able to spot patterns, solve problems, adapt to changing priorities, and embrace continuous improvement. Nice-to-Have Skills Experience in the telecommunications industry. 1+ years of experience creating data visualizations in Excel. Familiarity with Large Language Models (LLMs) or machine learning concepts. Key Responsibilities Listen to recorded customer calls and capture important details (about 80% of the role) Identify customer pain points, trends, and opportunities to improve the experience Organize call data and maintain accuracy trackers to monitor AI model performance Document findings clearly through summaries, reports, or simple Excel/PowerPoint visuals Spot patterns in customer conversations and flag issues that need attention Work closely with cross-functional teams, including analysts and AI specialists, and developers Share insights in a clear, concise way that helps drive improvements Support a team culture based on communication, accountability, and continuous learning Approximate breakdown: 80%: Listening to and analyzing customer interactions, documenting key patterns. 20%: Collaboration and communication with cross-functional teams.
    $33k-42k yearly est. 1d ago
  • Customer Service Representative

    Upshot Recruiting

    Customer service agent job in Norwalk, CT

    Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus
    $29k-38k yearly est. 5d ago
  • Customer Service Delivery Advocate

    Carvana 4.1company rating

    Customer service agent job in Center Moriches, NY

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $22-$24 hourly Starting Pay: $22/hr At 3 Months: $23/hr At 6 Months: $23.75/hr In your first year, you can progress from $22/hr to $25/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an additional $0.75 increase in their pay every 90 days thereafter. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
    $22-24 hourly 12d ago
  • Customer Service Professional

    Keter Environmental Services LLC 4.0company rating

    Customer service agent job in Stamford, CT

    About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
    $31k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Service Agent

    Herzog Contracting Corp 4.4company rating

    Customer service agent job in New Haven, CT

    TransitAmerica Services, Inc. is currently looking for qualified Customer Service Agents to operate our customer service center in New Haven & Hartford, CT to join our team. is $23.00 per hour. Duties and Responsibilities: * This is a non-exhaustive overview of the job duties for this position. * Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and any related delays. * Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements. * Responsible for securing, transporting and logging lost and found items. * Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy. * Maintain/update any printed materials for all stations. * Assist in processing refunds and contacting passengers to gather information. * Assisting passengers in the station, boarding and alighting the train. * Be responsible for providing outstanding, friendly, customer service to all stations. * Required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns. * This position will assist the Customer Service Manager and Office Manager with other duties as assigned. * Regular and consistent engagement, participation and promotion of Herzog's Culture and its essential behaviors are a requirement for this position. * Regular and predictable attendance and punctuality are a requirement for this position. * Other duties as assigned. Qualifications: * High School diploma or equivalent. * Bi-lingual in Spanish preferred but not required. * Prior customer service experience is preferred. * Connecticut Driver's License preferred. * Must be proficient in MSWord, Excel, and Outlook. Familiar with the use of mobile apps and Microsoft Teams * Ability to compose well written emails that are clear and concise. * Must be able to reconcile cash, credit and debit card transactions. Pre-Employment Requirements: * Subject to pre-employment background check and motor vehicle report review. * Subject to pre-employment physical, medical evaluation, and drug screen. * Successfully complete and maintain any required safety certification and testing on an annual basis. Physical Requirements: The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This is a non-exhaustive overview of the physical requirements of this job. * Work primarily in an office environment. * Frequently sits for extended periods of time. * Frequently use a computer keyboard and office related equipment. * Requires occasional standing, walking, lifting, stooping or bending. * Must successfully pass color/vision examinations as required by the position. * Must be able to hear and distinguish auditory signals as required by the position. Safety: * Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all. Benefits: * Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations. Why Herzog: Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas. Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects. We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence. Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results. Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team. We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today. It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.
    $23 hourly Auto-Apply 60d+ ago
  • Call Center Representative

    Fair Haven Community Health Care 4.0company rating

    Customer service agent job in New Haven, CT

    Job Description We are seeking a Call Center Representative to join our dynamic team! The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR roqq3KDvk0
    $33k-39k yearly est. 16d ago
  • Customer Relations Specialist (Internet Sales)

    Smith Haven Chrysler Jeep Dodge Ram

    Customer service agent job in Saint James, NY

    This is an outstanding opportunity to become a member of our rapidly expanding Retail Customer Experience Center. Our department answers inbound inquiries, sends the proper information and follows up with friendly phone calls and emails. We are looking for the right person with the following skills - Very process oriented and organized, Very friendly - Goal oriented - work for hourly rate and commission/bonus, Persistent you know how to get things done. This is a commission based job and an employee in this position would earn a weekly salary and commission. Pay plans are determined by a multitude of factors including but not limited to, prior experience and education. ***Willing to train**** Other Duties Include: - Answering incoming phone calls - Answer internet leads by a timely matter - communicate with our customers via phone, text and email - Logging Customer details and comments in our CRM. -Maintaining contact with our customers to make sure they are being taken care of - Consistently going through all customer base to follow up with all customers - Scheduling and following up with any no show customers -Multitasking, constantly taking leads and answering the phones -Maintain and communicate with all customer bases -Work closely with the sales team - Friendly, enthusiastic and reliable team player, positive attitude No previous automotive experience is necessary. However, the right person with customer service skills, hospitality, bartender, barista, telephone sales, call center or similar experience is preferred. Hourly rate and performance bonus. Based on experience. Some evening and weekend hours - full time position. We offer: Free College Tuition for all Chrysler employees and their family members, including textbooks! 401K Retirement Plan! Top-of-the-Line Health Plan! Dental and Vision Insurance Plans! Flexible Work Schedule for most departments. Above market pay plans! Direct Deposit! Newly Refurbished State-of-the-Art Facilities! Upward Career Mobility! Multiple examples in the company of employees moving up the ranks! From Lot Person to General Sales Manager! Paid vacation and sick/personal time for all full time employees! Credit for Volunteer Work! Paid on-the-job training! Pleasant, professional work atmosphere! Sales employees receive 6 full weekends off per year, in addition to any sick or vacation time! Employee feedback encouraged by management! Yearly employee feedback surveys! Yearly reviews for most positions. Big corporation level of HR Department, in a small company! Full employee handbook, etc. Growing company! Constantly adding employees! Great opportunities! Company donates to various charities and the local Long Island community! Generator on Premises! Always operational! Rigorous vetting process, drug testing, personality assessments, etc. To make sure all employees are the Best-of-the-Best! Huge advertising budgets and campaigns. Huge opportunities for a constant stream of business! Bustling stores! Monthly management meetings in each department to ensure all problems are quickly identified and deal with efficiently. Requirements Strong communication skills via phone and email Effectively manage assigned leads according to our process Set and confirm appointments that show Work with sales staff to coordinate follow up and appointments Strong sense of urgency Ability to engage with our customers in a friendly manner Efficiently complete phone calls and emails Strong written and verbal communication skills Ability to handle rejection Time management and organization skills Salary Description Salary plus commission
    $38k-62k yearly est. 60d+ ago
  • Auto Customer Service Reps

    Lake Norman CDJR

    Customer service agent job in Islandia, NY

    20320 Chartown Dr., Cornelius, NC 28031 Automotive Service Technician / MechanicFlat Rate Pay + Great Benefits!$30 - $50 per hour! $10,000 - $24,000 Sign-on Bonus for MOPAR-Certified Techs! Experienced Mopar Techs Can Earn $100,000+ a Year! We Pay More for Your Certifications! Relocation Allowance Line Tech Production Bonuses Paid Twice a Year, Yes Twice not Once! (See Below **) Immediate PTO on Day 1 and 13 Days When the New Year Rolls Around! 5-day Work Week Schedule A/C Shop All New Equipment Big Homes Low Taxes Walk-In Applicants are Also Welcome Are you passionate about automotive repair? At Lake Norman CDJR, we believe that if youre not having fun fixing cars, then youre not doing it right! If you have the knowledge and are looking for a career with a company to take you places; a company to understand your worth, your expertise, and your vision look no further YOU HAVE FOUND US. Why Lake Norman CDJR? We have a brand-new huge dealership located blocks from the lake, lots of fun, sun and restaurantsnearby. AC shop, all new equipment Support staff, car washes and valets A Shop Foreman who has decades of experience to help you turn the most hours and have FUN! ** Ask about our Wrench & Relax Program: Every six months a Technician production bonus is paid out. Instead of a bonus once a year, they get two! JUNE PAYOUT & DECEMBER PAYOUT - 2nd week of the month We offer: Generous pay plan! $30 - $50 per hour! $10,000 - $24,000 Sign-on bonus for MOPAR-certified Techs Great benefits including Medical, Dental, Vision and Life insurance 401(k) Paid vacation Short- and Long-Term Disability Employee discount program Continued training and opportunities for advancement Responsibilities - Service Technician: Diagnose faults and confirm findings with the supervisor Inspect, repair, or replace parts and components of automotive systems as required Test and adjust repaired systems to the manufacturers performance specifications Advise customers on work performed, general vehicle condition, and future repair requirements Complete reports to record problems and work performed Other duties may be assigned according to skills and certifications Qualifications/Requirements - Service Technician: Experience required Must be passionate about the automotive industry Well organized, possess a good work ethic and a positive attitude Hard-working, self-motivated and have excellent time management skills Valid drivers license with a clean record A valid Motor Vehicle Inspection License is a plus! Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service
    $31k-40k yearly est. 30d ago
  • Call Center Representative

    Telecommunications and Technology 3.7company rating

    Customer service agent job in Wethersfield, CT

    Join our dynamic team at Axe Elite, where we prioritize people over profits and uphold the highest standards of character and integrity. At Axe Elite, we believe that success is not only measured by financial gains but by the positive impact we make on individuals and communities. Our unique company culture prioritizes the well-being and development of our people while striving for outstanding customer service and ethical business practices. Our vibrant culture fosters collaboration, growth, and personal development, ensuring that every member of our team thrives professionally and personally. Benefits: Equal opportunity of reaching high-level positions within the company Mentorship and coaching Weekly pay No experience required No cap on income Monthly and yearly recognitions High Ticket Commission Sales Daily, Weekly, and monthly bonuses Car bonus Responsibilities and Duties Contact business owners and consult them on their technology needs Maintain knowledge about product information and promotions Manage client relationships Perform at the highest level Communicate with clients via phone and email Full Time Position Monday-Friday Compensation: $2,600.00 per month
    $2.6k monthly Auto-Apply 60d+ ago
  • Passenger Service Agents HVN, Flight Benefits & Paid Weekly!

    Trego Dugan Aviation of Grand Island Inc. 4.0company rating

    Customer service agent job in New Haven, CT

    Needed availability will include 7AM to 12:30PM Days off may be: Tuesday/Wednesday, Thursday/Friday, or Monday/Friday Starting wage $19.00 per hour Flight Benefits Paid Time Off Must have a valid driver's license. Must pass a 10-year background check and pre-employment drug test. General Purpose of Job (s): Passenger Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required. Essential Duties and Responsibilities: The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats. Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate. Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Assists Customers with special needs, i.e., Customers who need assistance in boarding. Ad hoc assignments as requested by the Lead or Supervisor Completing sales reports Excellent communication skills Able to read and write English, bilingual skills a plus. Ability to work efficiently under time constraints. Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays. Must be well groomed. Other duties as assigned. Competency/Behavioral Requirements: Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Other Requirements and Qualifications: Education: High School diploma or equivalent Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience Knowledge: Possess basic computer skills with the ability to type 25 wpm Must be at least 18 years old. Must have a valid driver's license. Must pass a ten (10) year background check and pre-employment drug test. Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986 Attend and successfully complete required training. Read and write English. MUST be able to work a flexible schedule including nights, weekends and holidays.
    $19 hourly Auto-Apply 60d+ ago
  • Executive Home Care OVERNIGHT AND WEEKEND CAREGIVERS

    Executive Home Care

    Customer service agent job in Wallingford, CT

    Benefits: 401(k) Paid time off Training & development WE OFFER Competitive Compensation: $16.35-$17.00 based on experience. Flexible Scheduling: Agency requires four-twelve hour commitments . Comprehensive Health Benefits: Access health insurance options. Continuous Development: Engage in ongoing training and professional growth.. Supportive Work Environment: Thrive in a collaborative workplace. Referral Incentives: Benefit from referral bonuses. Consistent Assignments: Build enduring client relationships through ongoing shifts. Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges. QUALIFICATIONS: High School diploma or equivalent is preferred. Car preferred. Companions do not require licensing Graduated from an accredited Certified Nurses Aide program preferred Active CNA/HHA license preferred Adequate health status to perform described duties. Ability to safely handle body fluids and hazardous waste products. Must have the ability to effectively communicate with patients and staff. Must meet personnel qualifications. RESPONSIBILITIES AND DUTIES: Provides direct and indirect personal care to the patient in the home setting. Utilizes safety measures in the provision of care. Maintains effective communication with supervisor regarding patient's condition. Follows written assignment to deliver patient services developed by an appropriate health care professional. Documents and submits accurate accounts of services provided. Observes the patient for changes in condition and behavior and report to the supervisor. Submits required documentation in a timely manner. Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation. The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care. Compensation: $16.35 - $18.00 per hour Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones. Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field. Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential. Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided. Explore Opportunities Near You If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
    $16.4-17 hourly Auto-Apply 60d+ ago
  • Service Dispatcher

    Pavion

    Customer service agent job in Syosset, NY

    Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at ************** Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit. Primary Responsibilities: Plan technicians' routes for service calls based on availability, skill, and geographical location Assisting service department in daily operations Familiarity with New York City, Long Island and Westchester Provide information to technicians relevant to their calls. Contact Customers prior to service call to confirm appointment Other various duties asked of management Basic Qualifications: High School Diploma or GED 2+ Years' experience as a Dispatcher Basic computer skills Preferred Qualifications: 2+ Years' experience as a Dispatcher within the Alarm Industry Knowledge of Fire, Security, CCTV, and Card access Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner Excellent organizational, customer service, and time management skills Salary: $25 - $30/hr depending on experience Disclaimer: This should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    $25-30 hourly 1d ago
  • Scheduler/ Dispatcher for Pool Service

    Tortorella Swimming Pools

    Customer service agent job in Hampton Bays, NY

    Position Overview: Scheduler/ Dispatcher We are seeking a highly organized and detail-oriented Scheduler/Dispatcher in the Hampton Bays area to join our high-end gunite pool service and maintenance company. The Scheduler will play a crucial role in coordinating the service and maintenance appointments for our prestigious clientele. The ideal candidate should possess excellent communication skills, be proficient in scheduling software, and have a deep understanding of pool maintenance procedures. This role requires the ability to manage schedules efficiently and ensure timely delivery of services. Key Responsibilities: * Schedule Optimization * Develop, manage and allocate resources, equipment, and materials required for service, maintenance and repair visits. Work closely with Warehouse for efficient scheduling * Continuously optimize schedules to minimize travel time and maximize technician productivity and bulk delivery routing * Monitor cross divisional schedule to ensure no interruption of service or "wasted trips" * Handle emergency service requests promptly and efficiently, reassigning technicians as needed. * Coordinate with field technicians, field leads and internal staff to assign service, maintenance, delivery, and repair visits based on location, expertise, and availability. * Documentation: * Ensure all work orders are completed fully, review for follow-up visits. Work closely with Service Field Leads * Create scheduling procedure utilizing all software platforms (IntelliShift, Poolbrain, BuilderTrend) * Maintain accurate client profiles in designated platforms/systems, including client information, service details such as gate codes, autofill location etc, and technician assignments. * Reporting * Generate reports schedules, technician performance, and service/ repair completion rates across divisions. * Generate weekly overtime reports with detailed summary report Required Qualifications and Skills: * High School Graduate or General Education Degree (GED). * REQUIRED: 2-3 years' related experience. * Previous experience in the luxury pool industry. Location: * Hampton Bays, Long Island Compensation and Benefits: Pay Rate: up to $24.00 per hour. In accordance with New York's Pay Transparency Law, we are committed to providing clear and accessible information about the compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. * Comprehensive health insurance (medical, dental, vision). * 401(k) * Unlimited Paid Time Off (PTO) and holidays or Accrual based. * Professional development opportunities. * Full company-wide closure during the week of Christmas (Varies year to year). * Pay Rate: up to $24.00 per hour with opportunity of OT. Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos. Tortorella is an Equal Opportunity Employer. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at ************************* or by phone at ************.
    $24 hourly 60d+ ago
  • Scheduler/ Dispatcher for Pool Service

    Tortorella Group

    Customer service agent job in Hampton Bays, NY

    Job Description Scheduler/ Dispatcher We are seeking a highly organized and detail-oriented Scheduler/Dispatcher in the Hampton Bays area to join our high-end gunite pool service and maintenance company. The Scheduler will play a crucial role in coordinating the service and maintenance appointments for our prestigious clientele. The ideal candidate should possess excellent communication skills, be proficient in scheduling software, and have a deep understanding of pool maintenance procedures. This role requires the ability to manage schedules efficiently and ensure timely delivery of services. Key Responsibilities: Schedule Optimization Develop, manage and allocate resources, equipment, and materials required for service, maintenance and repair visits. Work closely with Warehouse for efficient scheduling Continuously optimize schedules to minimize travel time and maximize technician productivity and bulk delivery routing Monitor cross divisional schedule to ensure no interruption of service or “wasted trips” Handle emergency service requests promptly and efficiently, reassigning technicians as needed. Coordinate with field technicians, field leads and internal staff to assign service, maintenance, delivery, and repair visits based on location, expertise, and availability. Documentation: Ensure all work orders are completed fully, review for follow-up visits. Work closely with Service Field Leads Create scheduling procedure utilizing all software platforms (IntelliShift, Poolbrain, BuilderTrend) Maintain accurate client profiles in designated platforms/systems, including client information, service details such as gate codes, autofill location etc, and technician assignments. Reporting Generate reports schedules, technician performance, and service/ repair completion rates across divisions. Generate weekly overtime reports with detailed summary report Required Qualifications and Skills: High School Graduate or General Education Degree (GED). REQUIRED: 2-3 years' related experience. Previous experience in the luxury pool industry. Location: Hampton Bays, Long Island Compensation and Benefits: Pay Rate: up to $24.00 per hour. In accordance with New York's Pay Transparency Law, we are committed to providing clear and accessible information about the compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. Comprehensive health insurance (medical, dental, vision). 401(k) Unlimited Paid Time Off (PTO) and holidays or Accrual based. Professional development opportunities. Full company-wide closure during the week of Christmas (Varies year to year). Pay Rate: up to $24.00 per hour with opportunity of OT. Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos. Tortorella is an Equal Opportunity Employer. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at ************************* or by phone at ************. Powered by JazzHR 6WmeUdAK9a
    $24 hourly 8d ago
  • Service Dispatcher

    Respect Auto Group

    Customer service agent job in Islandia, NY

    Job Title: Service Dispatcher Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Essential Duties Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Marginal Duties [If applicable.] Supervisory Responsibilities [If applicable.] Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Certificates, Licenses, Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Title: Service Dispatcher Department: Reports To: FLSA Status: Prepared By: Prepared Date: Approved By: Approved Date: Revised Date:
    $30k-40k yearly est. Auto-Apply 60d+ ago
  • Customer Service Dispatcher

    Global Channel Management

    Customer service agent job in Hauppauge, NY

    Customer Service Dispatcher 1-3 years experience Customer Service Dispatcher requires: Proficient with computers Windows applications Oracle experience a plus Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system. Take service calls, communicate Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. Reassign work as needed, making judgments based on current workloads & priorities.
    $30k-40k yearly est. 60d+ ago

Learn more about customer service agent jobs

How much does a customer service agent earn in West Haven, CT?

The average customer service agent in West Haven, CT earns between $26,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in West Haven, CT

$32,000

What are the biggest employers of Customer Service Agents in West Haven, CT?

The biggest employers of Customer Service Agents in West Haven, CT are:
  1. Herzog Contracting
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