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Customer Service Agent Jobs in West Virginia

- 446 Jobs
  • Customer Service Representative

    Systellar Technologies

    Customer Service Agent Job In South Charleston, WV

    The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. ESSENTIAL FUNCTIONS Duties include, but are not limited to: Promoting and/saving products and services Providing an excellent customer experience via phone Negotiating and completing save/service order requests from customers. Working with customers patiently, tactfully, and efficiently Accurately informing customers of various fees and adjustments. Providing options to the customer based on product and service needs. Active listening skills Ability to follow tactical call flows to optimize the customer experience. MINIMUM REQUIREMENTS · Outstanding Customer Service skills. · Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. · Basic math skills, data entry skills, and sales aptitude · Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills. · Ability to multitask in a fast-paced environment. PREFERENCES Previous Customer Service experience in a high volume 2+ years of Call Center experience or equivalent required 1 yr contact center and 1 yr retention experience are preferred High school diploma or the equivalent
    $24k-31k yearly est. 1d ago
  • Customer Service Representative

    Coforge

    Customer Service Agent Job In South Charleston, WV

    Role: Customer Service Representative Key Skills: Customer Service, customer support, customer experience via phone. Experience: 1+ years Mode of Hire: Full Time We at Coforge are hiring Customer Service Representative with the following skillset: Promoting and/saving products and services. Providing an excellent customer experience via phone. Negotiating and completing save/service order requests from customers. Working with customers patiently, tactfully, and efficiently. Accurately informing customers of various fees and adjustments. Providing options to the customer based on product and service needs. Active listening skills. Ability to follow tactical call flows to optimize the customer experience.
    $24k-31k yearly est. 14d ago
  • On-Site Customer Service Agent

    Alorica 4.1company rating

    Customer Service Agent Job In Bluefield, WV

    Customer Service Representative** **Terms: Full-time** **Pay: $17/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Regular work performed in a climate-controlled, call-center environment + Ongoing usage of phone and computer systems **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + PTO + Paid holidays and sick time + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    $17 hourly 33d ago
  • Customer Care Agent

    Moses Auto Group 3.3company rating

    Customer Service Agent Job In Saint Albans, WV

    The Moses Auto Group is looking for a career-minded, self-starting CSR for our Business Development Center. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions online and over the phone about vehicles and purchasing options. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs. The Moses Auto Group has provided 75+ years of service to the state of WV. We are third generation, family-owned and operated. Our goal is to treat employees and customers like they are joining a family when they work here or do business with us. Compensation and Benefits: Competitive Pay; Our current reps earn between $15-$30/hour Flexible Working Hours (40 hours per week. 5 day work week. Some 11am-7pm shifts and Saturdays are required) Health, Vision and Dental Insurance Paid Time Off 401(K) with match Responsibilities: Follow up with prospective customers that are interested in our vehicles Generate appointments and market to potential customers through phone, text and email Connect new customers with appropriate sales team member Work with customers in a professional, well-spoken manner Log all activity in a database Meet and exceed goals Requirements: Strong verbal and written communication skills Proficiency with Microsoft Word, Excel, and Outlook Time management, prioritization, and multitasking skills APPLY ONLINE ONLY. NO CALLS PLEASE. Moses Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $15-30 hourly 10d ago
  • Community Engagement Specialist

    West Virginia Department of Education 4.3company rating

    Customer Service Agent Job In West Virginia

    Community Engagement Specialist JobID: 36662 Student Support Services County: WV Charter Schools Additional Information: Show/Hide To apply, please visit oiur website: ************************************************************************************************* Residency Requirements: Must reside in West Virginia The Community Engagement Specialist provides a range of school-wide services to new and returning students and their families to help set the right tone for their academic success in the virtual school program. The position works with all student support roles including learning coach programming and serves in various groups to provide critical training, facilitate academic engagement, and promote effective communication practices between parents, teachers and support staff. K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, West Virginia Virtual Academy (WVVA). We want you to be a part of our talented team! The mission of West Virginia Virtual Academy (WVVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. * Manages Strong Start process for new students and Learning Coaches * Facilitates Strong Start orientation sessions; * Tracks invitations, engagement and communication with the student to increase attendance and understanding of the Strong Start components; * Documents the Strong Start process within the school and in the school handbook * Oversees weekly office hours/help sessions to support new families through the Strong Start process; * Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school; * Facilitates professional development on effective family engagement practices for school staff; * Develops and/or facilitates Learning Coach education programs and Learning Coach training in partnership with K12 national programming to effectively support the academic achievement of students; * Provides online parent enrichment trainings/development in skills such as goal setting, portfolios, learning styles, working with multiple children, technology skills, creating and maintaining a schedule, time management, getting back on track, test taking, etc. * Works with stakeholders (families, board members, administrators, and school staff) to foster community involvement in school community development (Learning Coach Mentor program, Learning Coach University, Parent Volunteers, etc.); * Supports the state and local standardized testing processes and policies, with a focus on family engagement and volunteers; * Works on re-registration activities in collaboration with school leadership and national teams; * Connects families to national K12 programming to engage students in the greater K12 community; * Marketing competitions (Art, Music, STEM, Poetry, etc.); * Student Clubs; * Academic Student Competitions; * Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community. * Collaborates with the school leadership team to develop, implement and evaluate the annual communications plan for various stakeholder groups; * Develops an internal communication strategy that improves collaboration between teams, increases organizational effectiveness, builds engagement, and fosters a positive transparent culture; * Develops and maintains a range of external communications including, but not limited to, family newsletters, school announcements, school event flyers, local website, auto-dialer calls/texts and social media groups; * Writes, edits and designs content for internal communications (newsletters, calendars, emails, videos, SharePoint, etc.); * Facilitates live face-to-face opportunities for families to connect with the larger school community in partnership with other school teams (i.e. college visits, back to school events, book fairs, etc.); * Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging. * Serves as the school's social media manager and facilitator, including training leaders and teachers as appropriate MINIMUM REQUIRED QUALIFICATIONS: * Bachelor's degree in education, Counseling, Human Services or related field of study AND * Two (2) years of experience work with families in a similar capacity, developing parent mentors/Learning Coaches, and/or facilitating community involvement OR * Equivalent combination of education and experience * Ability to clear required background check. OTHER REQUIRED QUALIFICATIONS: * Familiarity with online learning environment; * Strong organizations and time management skills; * Strong written and verbal communication skills; * Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visit, etc.); Web proficiency; * Ability to travel 25% of the time * Three (3) years of experience working with families in a similar capacity, developing parent mentors/parent training, and/or facilitating community involvement DESIRED QUALIFICATIONS: * Master's degree in education, Counseling, Human Services or related field of study Compensation and benefits Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This is a home-based, remote position but may require one or more days a week in the office as determined by the supervisor. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. To apply, please visit oiur website: *************************************************************************************************
    $30k-37k yearly est. 9d ago
  • On-Site Customer Service Agent

    Site Agent Call Center

    Customer Service Agent Job In West Virginia

    Customer Service Representative Terms: Full-time Pay: $17/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    $17 hourly 32d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer Service Agent Job In Charleston, WV

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336832 **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 02/15/2025
    $77.3k-103.1k yearly 2d ago
  • Community Engagement Specialist

    West Virginia K-12 Jobs

    Customer Service Agent Job In West Virginia

    Student Support Services County: WV Charter Schools To apply, please visit oiur website: ************************************************************************************************* Residency Requirements: Must reside in West Virginia The Community Engagement Specialist provides a range of school-wide services to new and returning students and their families to help set the right tone for their academic success in the virtual school program. The position works with all student support roles including learning coach programming and serves in various groups to provide critical training, facilitate academic engagement, and promote effective communication practices between parents, teachers and support staff. K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, West Virginia Virtual Academy (WVVA). We want you to be a part of our talented team! The mission of West Virginia Virtual Academy (WVVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. Manages Strong Start process for new students and Learning Coaches Facilitates Strong Start orientation sessions; Tracks invitations, engagement and communication with the student to increase attendance and understanding of the Strong Start components; Documents the Strong Start process within the school and in the school handbook Oversees weekly office hours/help sessions to support new families through the Strong Start process; Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school; Facilitates professional development on effective family engagement practices for school staff; Develops and/or facilitates Learning Coach education programs and Learning Coach training in partnership with K12 national programming to effectively support the academic achievement of students; Provides online parent enrichment trainings/development in skills such as goal setting, portfolios, learning styles, working with multiple children, technology skills, creating and maintaining a schedule, time management, getting back on track, test taking, etc. Works with stakeholders (families, board members, administrators, and school staff) to foster community involvement in school community development (Learning Coach Mentor program, Learning Coach University, Parent Volunteers, etc.); Supports the state and local standardized testing processes and policies, with a focus on family engagement and volunteers; Works on re-registration activities in collaboration with school leadership and national teams; Connects families to national K12 programming to engage students in the greater K12 community; Marketing competitions (Art, Music, STEM, Poetry, etc.); Student Clubs; Academic Student Competitions; Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community. Collaborates with the school leadership team to develop, implement and evaluate the annual communications plan for various stakeholder groups; Develops an internal communication strategy that improves collaboration between teams, increases organizational effectiveness, builds engagement, and fosters a positive transparent culture; Develops and maintains a range of external communications including, but not limited to, family newsletters, school announcements, school event flyers, local website, auto-dialer calls/texts and social media groups; Writes, edits and designs content for internal communications (newsletters, calendars, emails, videos, SharePoint, etc.); Facilitates live face-to-face opportunities for families to connect with the larger school community in partnership with other school teams (i.e. college visits, back to school events, book fairs, etc.); Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging. Serves as the school's social media manager and facilitator, including training leaders and teachers as appropriate MINIMUM REQUIRED QUALIFICATIONS: Bachelor's degree in education, Counseling, Human Services or related field of study AND Two (2) years of experience work with families in a similar capacity, developing parent mentors/Learning Coaches, and/or facilitating community involvement OR Equivalent combination of education and experience Ability to clear required background check. OTHER REQUIRED QUALIFICATIONS: Familiarity with online learning environment; Strong organizations and time management skills; Strong written and verbal communication skills; Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visit, etc.); Web proficiency; Ability to travel 25% of the time Three (3) years of experience working with families in a similar capacity, developing parent mentors/parent training, and/or facilitating community involvement DESIRED QUALIFICATIONS: Master's degree in education, Counseling, Human Services or related field of study Compensation and benefits Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a home-based, remote position but may require one or more days a week in the office as determined by the supervisor. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. To apply, please visit oiur website: *************************************************************************************************
    $28k-46k yearly est. 6d ago
  • Customer Support Associate

    Valley Health Care 3.6company rating

    Customer Service Agent Job In West Virginia

    NATURE OF WORK: Associate supports the provision of direct services by providing daily services as needed. This is accomplished by providing daily coverage of the Front office, Admission, Phone and Medical Records in order to serve our clients timely and properly. All Customer Support Associates (CSA) will be cross-trained to schedule client appointments, admissions, answering calls and scanning consumer health information (medical records). Incumbent must be able to implement process changes in a variable and complex behavioral health environment while providing excellent customer services to our clients. MINIMUM QUALIFICATIONS: · Ability to perform Essential Duties as outlined below. · High School Diploma or Equivalent. · Working knowledge of computer applications including Microsoft Outlook and Word. · General typing experience. · Ability to comply with Client's Rights. · Basic numeral/alphabetical filing. · Ability to communicate effectively both verbally and in writing with clients and individuals at all levels within the organization · Good organizational skills. · Ability to work with limited direct supervision. · Ability to comply with Valley's and Division departmental safety procedures. · Ability to read, speak and write the English language.
    $27k-33k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer Service Agent Job In West Virginia

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $24k-30k yearly est. 60d+ ago
  • Bilingual Spanish Call Center Customer Service Representative

    Conduent 4.0company rating

    Customer Service Agent Job In West Virginia

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ** Remote - Bilingual Spanish Call Center Customer Service Representative ** **$17.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $17 hourly 36d ago
  • Customer Service/Ramp Agents - MGW

    Quickflight Services

    Customer Service Agent Job In West Virginia

    QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over 30 locations across the United States. Job Description We have upcoming openings at this Airport for Customer Service Agents. Experience is helpful but not necessary. Applicants will be required to attend (1-2) weeks of initial required training program, followed by additional training period later. (1-2) weeks total training period-paid if successful Competitive starting wage of $8.75 once all training is completed Part-Time positions Available Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train Qualifications Must be available to work variety of shifts including evenings, weekends and holidays Must have a valid driver's license with a good driving record/provide a 3 yr record Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI. Must pass a DOT pre-placement drug screen Must be able to lift 50 LBS repetitively up to 75 with assistance Must be able to work out doors in all types of weather as well as indoors Must be able to bend, twist and stoop to service aircraft, extremely physical position Must have basic computer and typing skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $8.8 hourly 60d+ ago
  • Part-time Customer Service Representative and Dispatch Specialist

    Door Serv Pro

    Customer Service Agent Job In West Virginia

    Part-time Description “Family, Community, Integrity, and Excellence” defines who we are. We want an individual who understands the strength and the importance of high-quality service and installations, emphasizing a 5-star customer experience. Job Overview: Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service and Dispatcher Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position uses critical thinking, with detail and precision, to build efficient routes for the techs in the field. The best dispatchers are also great at building relationships with the techs to make communications smooth. It's a big job, and we value feedback from our customer service team to ensure the company is operating efficiently and that homeowners are happy with our work. **Work Schedule will be Thursday, Friday, Saturday, Sunday: 3pm-9pm Here are a few benefits of choosing to work for Door Serv Pro: Opportunity for raises Paid training Bonuses based on performance PTO/ Sick time Paid Weekly Paid Holidays To succeed in this role, you must be organized, efficient, persuasive, and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company. Responsibilities: (This list may not include all the duties assigned) Go the extra mile to help homeowners and potential customers Manage large amounts of incoming phone calls and outbound return calls Use software, like our ServiceTitan CRM, to record interactions with homeowners Build sustainable relationships and trust with customer accounts through open and interactive communication. Follow communication procedures, guidelines, and policies. Routing and dispatching technicians to locations according to predetermined schedules, customer requests, or immediate needs Building relationships with technicians to better understand what motivates them. Communicating with technicians and customers throughout the day via telephone, text messaging, and email Focus on 1-call resolution whenever possible to provide our customers with a 5-star experience Requirements High school diploma or equivalent Proven sales and customer support experience or experience Strong phone, active listening, and Excellent communication skills to collaborate with others under any type of condition Excellent clerical and organizational skills to keep track of schedules and routes Familiarity with CRM systems and practices Knowledge of computers for scheduling and other dispatching duties Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively. Ability to multitask with different, and sometimes conflicting events happening at the same time Ability to relay information in a fast-paced environment Ability to be persuasive with customers when necessary Salary Description $16-20/hr
    $16-20 hourly 60d+ ago
  • Customer Success Representative

    Topcon Positioning Systems, Inc. 4.5company rating

    Customer Service Agent Job In Charleston, WV

    Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to ********************* . Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. **Job Purpose:** The Customer Success Representative supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements. This role acts as a trusted advisor to clients, aligning their needs with tailored solutions, providing proactive support, and ensuring satisfaction through effective coordination of resources and services to achieve desired outcomes. **Core Job Duties** + Collaboration with Account Managers: Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly. + Technical Service Oversight: Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations. + Client Relationship Management: Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs. + Customer Advocacy: Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams. + Issue Resolution: Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations. + Process Improvement **:** Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences. **Minimum Requirements for job:** **Education and Experience:** + Bachelor's degree in Business Admin or Technology related field + 5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role + Familiarity with CRM and PM tools **Knowledge, Skills & Attributes:** + Autodesk and Bluebeam or related software + Strong understanding of customer success principles and practices. + Familiarity with technical service delivery processes and project coordination. + Strong organizational and time-management abilities to handle multiple priorities effectively. + Analytical and problem-solving skills for addressing client issues and identifying opportunities. + Customer-focused mindset with a proactive approach to addressing needs and challenges. + Collaborative and team-oriented with the ability to work across departments. **Physical Requirements:** + Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment. + Capacity to travel as required, which may include driving or air travel. **Working Conditions:** + Primarily operates in a remote work environment with consistent access to necessary technology and resources. + Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings. + Periodic travel may be required for on-site client visits, conferences, or team meetings + Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines. **We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (**************************** .
    $30k-46k yearly est. 10d ago
  • Bilingual Spanish Call Center Customer Service Representative

    Conduent State Healthcare, LLC

    Customer Service Agent Job In West Virginia

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Bilingual Spanish Call Center Customer Service Representative $17.00/ Hourly Paid Training Equipment Provided Full-time with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. States that are Not Applicable for this position: AK, CA, HI, MA, IL, MT, NY Metro Areas: MN- Minneapolis, IL, NY - NYC OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $17 hourly 37d ago
  • Customer Service Agent, Cross Functional (Part-Time)

    Aaregional

    Customer Service Agent Job In Charleston, WV

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $12.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: February 16, 2025Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
    $12 hourly 1d ago
  • Customer Experience Represenative

    Wincore Windows & Doors 3.3company rating

    Customer Service Agent Job In Parkersburg, WV

    Job purpose A Customer Experience Representative is the primary point of contact for customers and outside sales personnel regarding order and product questions. They also serve as a link between customers, manufacturing, traffic and purchasing. A Customer Experience Representative is responsible for all order entry/order evaluation for windows and doors manufactured daily. Duties and responsibilities Review and enter all incoming order and quote requests Develop and maintain relationships with existing and new customers Partner with outside sales team to assist with customer needs Answer/Evaluate customer questions on technical product, pricing and or/billing and direct to the corresponding area if needed. Evaluate and enter all warranty requests Responsible for taking phone calls and emails on product/order related issues from customer, homeowners, sales, and internal customers. Researches and provides problem resolution. Communication with customers on items that will miss a promised delivery due to either manufacturing, inventory shortage or delivery conditions Perform other duties as assigned Qualifications 2 or more years of prior customer service experience Strong positive attendance history Proficient computer skills Clear communication skills with the ability to use positive language Ability to multi-task and manage expectations Attention to detail Team oriented Preferred Phone customer service experience Knowledge of the fenestration industry
    $27k-33k yearly est. 28d ago
  • Part Time Customer Service Representative

    Main Street Bank 3.6company rating

    Customer Service Agent Job In West Virginia

    WE ARE SEEKING A PART TIME CSR SEARCHING FOR A CAREER - in the WELLSBURG and TORONTO areas! Welcome to the new Main Street Bank! We have been proudly serving our communities since 1899 (fka as Wayne Savings!) as a local, customer-centric, community bank. We are currently looking to add a dynamic new Customer Service Representative to our Wellsburg and Toronto market. This would be a shared position that would float between the two branches. Ideal Candidates Will Have: Retail Banking Experience as a teller or customer service representative. Bonus if you have been a vault teller, have experience opening and closing accounts, IRA experience, and understand HSAs! Super Bonus if you have experience with consumer lending or have been a Universal Banker! A Great Customer Service Philosophy! We will want to hear about it! Curiosity. Always wanting to learn, grow, and develop is a MUST. Strong Attention to Detail and Accuracy. Main Street Bank rewards employees for their efforts! Competitive pay that scales up as you learn new skills and become proficient in new areas. Referral rewards program - and no quotas to meet. We do what is right for our customers! No nights or Sunday work. Flexible Schedules Paid training and development opportunities Think this might be a great time to join us here at Main Street Bank? We do too! Submit your resume to us today and let's chat! The HR Team at Main Street Bank
    $25k-30k yearly est. 5d ago
  • Call Center Representative

    Coforge

    Customer Service Agent Job In Charleston, WV

    Job Title: Call Center Agent Skills: Consumer customers, Calling, Bulk calling, Microsoft Office products (MS Word, MS PowerPoint, MS Excel) Experience: 2+ Years Job Type: Contract We at Coforge are hiring Call Center Agent with the following skillset: Promoting and/saving products and services. Providing an excellent customer experience via phone. Negotiating and completing save/service order requests from customers. Working with customers patiently, tactfully, and efficiently. Accurately informing customers of various fees and adjustments. Providing options to the customer based on product and service needs. Active listening skills. Ability to follow tactical call flows to optimize the customer experience.
    $22k-29k yearly est. 3d ago
  • On-Site Customer Service Agent

    Alorica Inc. 4.1company rating

    Customer Service Agent Job In Bluefield, WV

    Customer Service Representative Terms: Full-time Pay: $17/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities * Assist customers with issues and concerns they are experiencing during the use of the product and/or service * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced services
    $17 hourly 5d ago

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Quickflight Services

Aaregional

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Top 5 Customer Service Agent companies in WV

  1. Alorica

  2. Piedmont Airlines

  3. Quickflight Services

  4. Aaregional

  5. Site Agent Call Center

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