Automotive Service Advisor
Customer Service Agent Job In Onalaska, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Customer Service Representative
Customer Service Agent Job In West Allis, WI
At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country - from startups to Fortune 500 companies - to equip their workspaces with beautiful, comfortable and functional furniture for nearly 50 years. NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However our customers define achievement, we are driven to help and inspire them.
We're presenting an exciting opportunity for a Customer Service Representative in Milwaukee, Wisconsin. The right individual will be responsible for all incoming emails and phone calls from our customers, suppliers, carriers, and internal customers. They answer phones and emails, provide solutions to customers based on their situation, issue credits and debits, and are responsible for the ledger accountability of each order they handle. Additionally, they will use a number of systems to perform their job including our order management system, our call center phone system, MS suite of products as well as other systems such as internet browser. The right individual for this role will need strong attention to detail and be able to manage multiple interruptions in a day without loss of focus. This person must be able to meet deadlines provided to customers.
What Makes This a Great Opportunity?
It's a great opportunity to work with a lot of different people and create key relationships with co-workers, customers, and external sources. You will have an exciting role where no two requests are the same. Someone who loves to work with people, have varying duties, and provide the best Customer Service would thrive in this role.
Here's a General Overview of What You'll Be Doing:
Answer phone calls and emails and provide solutions to customers.
A customer experience advocate must be able to sit at a computer for extended periods of time and be able to speak and type.
They must be able to follow up in a timely manner with customers so accountability and attendance are key to this role.
Some reporting as needed (1-2 hours per month)
Ledger refunds and adjustments (only specific reps, 1 hour per day)
Working in various software systems like our order management system, Cisco call center system, Vonage and Microsoft Office 365
What We're Looking For:
At least 3 years in a customer service role.
Must have proven experience working efficiently in Microsoft Office 365 which includes Outlook, Word and Excel
Demonstrated problem solving experience in exceeding customer's expectations
A can-do, optimistic attitude when communicating with customers and team members
Experience managing multiple projects and timely turnaround in resolution
It Would Also be Nice to Have:
Associates or Bachelor's degree in a relevant field (communications, business management)
Experience with Salesforce and/or other CRM platforms
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call ************** or contact us at
**********
.
PI3195eb2f898d-26***********8
Customer Service Representative
Customer Service Agent Job In Kimberly, WI
We are a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Customer Service Representative.
The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services.
Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating “WOW!” customer experiences.
What You Get To Do
· Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
· Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
· Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
· Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
· Communicate with vendors on a routine basis to follow-up and expedite current orders.
· Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
· Responds to internal and external customer requests.
· Processes returns, warranties and credits accurately and timely.
· Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
· Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
· Performs typing, emailing, faxing or other administrative duties as needed.
· Verifies accuracy of factory acknowledgements; immediately corrects errors.
· Coordinates factory generated lead feedback to our principals.
· Processes warranties and returns within specified warehouse or factory authorized timeframe.
· Works with accounting to resolve customer payment or vendor invoice issues.
· Provides back-up determining the nature of callers' business and directs them to appropriate destination.
· May perform other duties as assigned.
Requirements:
What We Need From You
· Associate's degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
· Displays an ability to learn rapidly and adapt quickly to changing situations.
· Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
· Works well in cooperation with others for the benefit of the organization.
· Ability to effectively perform the duties and responsibilities of the position.
· Ability to manage difficult or emotional customer situations.
· Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane's success.
· Meets commitments and maintains confidentiality.
· Speaks clearly and persuasively in positive or negative situations.
· Writes clearly and informatively and edits work for spelling and grammar.
· Excellent customer service skills (friendly, courteous and helpful).
· Ability to write reports, business correspondence and procedure manuals.
· Working knowledge of Microsoft Word and Excel.
We Are Winning When
Our expectations are that team members demonstrate our Core Values.
· Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
· Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
· Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
· Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
· Passion & Energy - Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
· Fun! - Enjoy what we do and have fun with each other - celebrate a job well done… “25% more fun”.
Benefits and Team Member Perks
· Positivity, cohesiveness and celebrating a job well done!
· Competitive compensation and benefits structure within a values-driven culture
· Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
· Comprehensive health insurance coverage
· 401k with generous company match
· Intuitive health and wellness program that rewards participation
· Community involvement and volunteering opportunities
· Career advancement through our Career Tracker program
· Continuous learning through our talent learning management system - Crane University
· Full time position, 40 hours per week.
Apply today and join the team at: ****************************************
Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.
PI018251a8b205-26***********9
Payments Risk Post Manual Review Agent
Customer Service Agent Job In Madison, WI
The Payments Risk Post Manual Review Agent holds a pivotal role as the safeguard to our risk strategy rule operation managers, ensuring the efficacy and integrity of risk rules implemented on our platform. This agent primarily focuses on conducting in-depth reviews of the currently deployed risk rules and strategies, providing crucial feedback and insights on their effectiveness and areas for improvement. This role demands a comprehensive understanding of risk management principles, analytical proficiency, and a strong focus on continuous improvement to enhance the overall security and reliability of our platform.
Key Responsibilities: a. Conduct In-depth Rule Reviews: Perform meticulous post-implementation reviews of the risk rules and strategies deployed on the platform to assess their effectiveness and accuracy b. Provide Feedback and Insights: Deliver insightful feedback and recommendations to risk strategy rule operation managers to refine and optimize risk rules and strategies. c. Monitor Rule Efficacy: Continuously monitor and analyze the outcomes of the implemented rules to identify any discrepancies, false positives/negatives, and areas for enhancement. d. Maintain Detailed Records: Document all rule reviews, assessments, and feedback meticulously to maintain accurate records and aid in the continuous improvement of risk strategies. e. Liaise with Strategy Creators: Collaborate effectively with risk strategy rule operation managers and other relevant stakeholders to facilitate the seamless exchange of information and insights. f. Enhance Risk Management Protocols: Actively contribute to the enhancement of risk management protocols and the development of more robust and efficient risk mitigation strategies.
Qualifications:
Education: High School Diploma or equivalent; a Bachelor's degree in a related field, such as finance or risk management, is preferred. Experience: At least one year of experience in payments risk management, with a focus on rule strategy review and analysis; experience in a BPO setting is advantageous.
Skills: - Strong analytical and evaluative skills. - Excellent communication and interpersonal skills. - Profound understanding of risk management principles and strategies. - Detail-oriented with strong organizational and documentation skills. - Ability to collaborate effectively with various stakeholders
Service Advisor / Service Writer
Customer Service Agent Job In Rice Lake, WI
What's In It For You as a Service Advisor:
Financial Security: Benefit from direct deposit payroll, a company-funded 401K, and discounts on various services.
Health & Wellness: Comprehensive health, vision, dental plans, and supplemental insurance.
Career Advancement: Unlock your potential with growth opportunities and modern facilities.
Growth & Learning: Get paid to learn with training and certification classes. Explore no-cost college degrees for you and your family.
Flexibility & Balance: Embrace a family-oriented schedule with paid holidays and personal leave.
Transparent Leadership: Experience our open-door and open-book management.
Rewards & Recognition: Enjoy fun and family vibes with monthly team lunches, automotive discounts, and preferred pricing with Verizon and AT&T.
Why Us?
Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace-it's a community where you're valued and empowered. Our team's excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 Best Dealerships to Work For, as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future.
As a fifth-generation family business, we're not just about cars but about connections. Our unique culture, driven by inclusivity, community engagement, and the Entrepreneurial Operating System (EOS), ensures every sales consultant's story is valued. Explore "The Don Johnson Way" and be part of a legacy where your contribution makes a difference. Learn more at **************************************************
Join a team where you're more than a service advisor-you're family. Let's drive the future together.
Essential Duties and Responsibilities for Service Advisors:
Engage & Welcome: Warmly welcome guests, swiftly gather vehicle details, and meticulously document concerns.
Maintenance Guidance: Examine vehicle service histories, conduct initial inspections, and guide drivers through essential routine maintenance.
Order Preparation: Craft clear repair orders with detailed work descriptions, including accurate time and cost estimates, awaiting client approval.
Consultation: Discuss technician findings with guests, suggest necessary corrective measures, and manage additional repair orders as required.
Repair Monitoring: Monitor repair progress, promptly update clients on any estimate or timeline adjustments, and ensure they're well-informed and onboard for any extra work.
Order Review: Conduct thorough reviews of finalized repair orders, verifying that all work is completed and that additional tasks are authorized and documented.
Client Satisfaction: Strive for and achieve 100% client satisfaction, ensuring every interaction and solution meets their expectations.
Your Drive. Our Direction. Let's Succeed Together.
Requirements:
Experience and Education:
Previous experience as a service advisor or in a similar role within the automotive industry.
High school diploma or equivalent; additional certification in automotive service is a plus.
Technical Knowledge:
Strong understanding of automotive maintenance and repair processes.
Ability to explain technical information and vehicle issues to guests in an understandable manner.
Guest Service Skills:
Excellent communication and interpersonal skills.
Proven ability to deliver exceptional guest service and handle guest concerns effectively.
Sales Skills:
Ability to upsell maintenance services and recommend additional repairs.
Proven track record of meeting sales targets.
Organizational Skills:
Strong time management and multitasking abilities.
Capability to manage work orders, schedules, and service records accurately.
Problem-Solving:
Ability to diagnose vehicle issues and provide appropriate solutions.
Competence in handling difficult situations and resolving conflicts.
Technical Proficiency:
Proficiency with dealership management software and service scheduling tools.
Ability to use electronic diagnostic tools and service manuals.
Dependability:
Reliable with a strong work ethic and attention to detail.
Ability to work independently and as part of a team.
Flexibility:
Willingness to work extended hours, including evenings and weekends, as needed.
Adaptability to changing work environments and guest needs.
Professionalism:
Presentable appearance and professional demeanor.
Ethical conduct and integrity in all service interactions.
PI8e1d5d839c12-26***********5
Pharmaceutical Sales Customer Engagement- Green Bay, WI
Customer Service Agent Job In Green Bay, WI
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Minimum Qualifications
A minimum of 2 years pharmaceutical or medical device sales experience
Must reside within commutable distance of 50 miles of the primary city in the sales territory
Preferred Knowledge, Skills, and Abilities:
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
The ability to work in an ambiguous environment undergoing transformation
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
#LI-Remote
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $149,600.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, f lexible time off , paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Customer Solutions Representative
Customer Service Agent Job In New Berlin, WI
VELVAC, INC.
Put your Career in the Passing Lane!
When you're riding with Velvac, your career is like an open road: full of interesting directions to go, things to do, and people to meet. Ours is a fast-growing, fun, friendly company.
We design and produces the best in vision and mirror systems and accessories for medium and heavy-duty commercial vehicles. Our world class customers include Peterbilt, Kenworth, Mack Truck, General Motors, Ford, Daimler, Volvo, Winnebago, and Fleetwood just to name a few. These businesses and products help keep the essential transportation industry up and running.
CUSTOMER SOLUTIONS REPRESENTATIVE
Join us as a Customer Solutions Rep and become a partner to these same customers who rely on us to keep them on the road and in the passing lane. Work with the purchasing teams of these top-notch vehicle OEM's as well as Aftermarket sales reps and distributors. Become a trusted extension of their day to day jobs and the heartbeat of Velvac.
What Are You Looking For?
Do you…
Have a talent for building rock solid customer relationships?
Strive to be part of the solution instead of part of the problem?
Thrive on making every contact your best?
Believe attitude is everything?
Have the problem-solving skills to help customers order the right parts?
Have the attention to detail to catch all the part numbers, quantities, and due dates on each PO.
Have the follow up skills to circle back with both internal and external customers?
Can you…
Master phone, fax, web and EDI order entry processes?
Navigate an MRP system from order entry, to scheduling, to billing, to adjustments, to shipment?
Demonstrate strong skills with Microsoft Outlook, Teams, Excel and Word?
Get excited about following old processes and improving new ones?
Join our passion for Lean culture and continuous improvement?
If so, you may be a great fit for our small but mighty Customer Solutions Team.
What We Are Looking For:
You Will…
Guide and process customer orders and inquiries in a fast-paced environment.
Communicate with customers via phone, and email.
Solve customer problems and find best possible solutions.
Provide knowledgeable answers to questions about products, pricing and availability.
Respond to shipping inquiries and answer order status questions.
Become a product expert and understand each customer's needs to provide customer service that makes a difference.
Actively participate in Kaizen and other lean activities to drive our continuous improvement culture deeper into our operation and our teams.
What You Will Need:
An associate or bachelor's degree in business, sales, marketing, or related field.
3 to 5 years of customer experience and eager to grow.
The ability to develop a working knowledge of our products.
High level of accuracy in a continuous improvement environment.
Proven ability to communicate with customers, peers and managers while maintaining a professional demeanor.
MRP understanding and experience (AS400 and/or IFS).
Bilingual in Spanish and/or French would be a plus but not required.
What You Can Expect:
In return for your talent, time, and commitment, we offer the competitive compensation and benefits you would expect of an industry leader, including career advancement, paid holidays, vacations, and matching 401(k) plan.
Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Customer Service Representative
Customer Service Agent Job In Waupun, WI
Why NEBAT?
Trusted. Genuine. Successful.
National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.
Position Summary
As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.
As a Customer Service Representative, you will spend time:
Providing guidance to help customers make decisions about their financial needs.
Completing teller transactions including cashing checks, processing deposits, and withdrawals.
Offering appropriate bank products and services.
Balancing and maintaining a cash drawer with accuracy and attention to detail.
Essential Knowledge & Skills
The following skills are needed to be successful in your banking career as a Customer Service Representative:
Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
Ability to communicate effectively via phone, email and in person.
A high school diploma or equivalent.
Benefits Offered
National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:
Health, Dental, and Vision Insurance
Health Savings Account with Employer Contributions
Short and Long Term Disability
Employer Paid Life and AD&D Insurance
Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) with Employer Match & Profit Sharing
Paid Time Off
Flexible scheduling
Education Assistance Program
Product & Service Discounts & more!
PI674b408c061d-26***********0
Customer Service Specialist
Customer Service Agent Job In Franklin, WI
SUMMARY: Reporting directly to the director of sales operations, the Customer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email, product pricing, and general product inquiries. The individual in this role will also assist with maintaining our broker relationships and customer promotions.
PROJECTS/RESPONSIBILITIES:
· Manage incoming customer calls related to product availability, delivery, and general inquiries.
· Route customer issues to appropriate person and track complaint in database.
· Accurately complete the daily Order Management cycle including entering orders into ERP system, updating customers on status, and collaborating on escalated order dates.
· Contact customers to ensure order pickups are scheduled and request shipping bids for delivery orders.
· Assist Accounts Payable to resolve invoice discrepancies.
· Follow and understand proper Good Hygiene, Safe Work Practices, and Good Manufacturing Practices (GMP's) to aide in providing a safe quality product.
· Complete training related to food and personal safety as required.
· Other responsibilities and duties as assigned.
SKILLS & QUALIFICATIONS:
· Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential.
· Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams.
· Exceptional communication skills and situational adaptability; capable of clearly conveying Pretzilla standards.
· Ability to work independently and efficiently, exercise initiative, resourcefulness, and good judgement.
· Flexible and comfortable working under pressure in a fast-paced environment.
EDUCATION & EXPERIENCE:
Required
One (1) to three (3) years of experience in a customer-facing role
Previous experience working with distributors and brokers
Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook
Preferred
Previous experience with EAP/CRM systems, specifically Microsoft NAV
Customer Service Technical Support Specialist
Customer Service Agent Job In Sussex, WI
Why join AVIRE?
Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!
The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for supporting our customers both pre and post-sale with their technical and functionality questions. You will strive to be an expert problem solver and deliver courteous and efficient troubleshooting of our products. You will be a part of a team of Inside Sales Specialists, Customer Service Specialists, Application Support Technicians, and other Technical Support Specialists with the collective goal to provide the best customer experience in the industry. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the Technical Support Supervisor.
What you will do:
Handle in-depth application questions and provide troubleshooting assistance
Provide telephone and occasionally local, onsite, installation assistance
Document customer calls in FreshDesk and resolve tickets
Issue return authorization numbers for repair services
Promptly and courteously resolve customer online inquiries
Maintain the company's professional reputation through superior customer service
Assist and support other personnel as needed
Interface with Sales, Production, and R&D teams for product development feedback
Assist with production items requiring technical programming, provisioning and/or activations
Perform other duties as assigned
We want someone who displays:
Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.
Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
Accountability: You take responsibility for your actions, and you deliver on your commitments.
Inclusion: In all aspects of your work, you treat everyone with respect.
Performance Objectives
Provide superior customer service and technical support.
Resolve technical questions and problems promptly and accurately.
Support company personnel with training and product quality analysis.
Keep management informed of area activities and significant problems.
Maintain accurate and up-to-date records and reports.
Ensure timely delivery of technical production items to shipping & production teams
Job Skills
Strong interpersonal and communication skills
Proven ability to problem-solve
Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
Strong technical skills and effective troubleshooting
Experience with FreshDesk is a plus but not required
Attention to detail and strong organizational skills
Fluent in English and primary language used in area of responsibility and/or location
Qualifications
High School Diploma or GED and/or a related field or equivalent experience.
1+ years experience in customer service, support, or repair.
Technical knowledge of product installation and usage required.
Proficiency in computer-related applications.
Network design and/or low voltage electrical experience or telecommunications experience is a plus.
Understanding of manufacturing processes preferred.
Who is AVIRE?
Connecting and Protecting People, AVIRE combines 4 market-leading brands (Rath, Janus, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs, and life safety solutions. Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. With HQ in Maidenhead UK and manufacturing locations in Spain, USA and the Czech Republic, and sales offices in 13 locations across the globe, AVIRE is a truly global brand, employing over 300 people.
AVIRE is part of the Halma group (*************** Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.
Benefits
Competitive salary and bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Professional development training opportunities
Hybrid schedule with flexibility
Paid time off
How do I apply?
If you are interested in learning more about the company and this position, please send your resume to: *******************************
Customer Service Representative
Customer Service Agent Job In Germantown, WI
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives.
As a Customer Support Specialist your responsibilities will include:
Support for customer requests which will include processing orders, generating quotes, completing emails, product research and identification.
Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion.
A high level of initiative, curiosity and potential to go beyond the described role as the team
responsibilities evolve.
Special duties as assigned.
Preferred Education and Experience:
High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years of customer service/sales experience
Or Minimum 2 years of relevant work experience
Customer Service Representative
Customer Service Agent Job In Janesville, WI
VNE Corporation is a leading distributor of stainless steel fittings and valves and is seeking a Customer Service Representative. Responsibilities include preparing quotations, receiving and entering orders into the M3 computer system, and communication with customers primarily via the phone and email. Works closely with all internal departments resolving customer issues and concerns. Must do follow-ups on quotations, orders, and complaints with customers. Qualified candidates must have three years of business-to-business customer service experience, excellent communication skills, knowledge of export shipping and documentation and the ability to multi task in fast paced environment. Knowledge of Microsoft Word and Excel and strong math and keyboard skills also required. This position is located in Janesville, WI. VNE offers a competitive compensation and benefits package. Starting pay range is $18.00 to $20.00/hr.
You must live within a commutable distance to Janesville, WI to be considered. This job is not remote.
Assistant Client Services Specialist
Customer Service Agent Job In Hartland, WI
Provide superior service and administrative support for department.
Provide prompt and efficient assistance according to agency procedures and guidelines in the completi on of administrative functions, mail, phone, receptionist, backup etc.
Work in conjunction with Customer Service Specialist or Sr. Customer Service Specialist and provide service to
customers; invoicing, payment reminders, processing endorsements, checking in policies, copying, scanning, etc.
Request loss runs, identification cards, certificates of insurance and requests for proof of insurance.
Process transactions carefully paying attention to detail on a timely basis to minimize the potential for any errors and
omissions exposure.
Assist in entering claims and follow up of outstanding claims in accordance with agency guidelines.
Assist in the completion of monthly reports.
Maintain professional accreditation necessary to meet agency standards.
Participate in continuing education programs when available.
Build and maintain a favorable and professional work relationship with other staff members.
Communicate with Supervisor/Manager any issues to ensure excellent customer service.
Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
Adhere to established employee manual policies and guidelines.
Promptly report all E&O claims and potential E&O claims.
Maintain confidentiality in all aspects of client, staff and agency information.
Perform other duties and projects as assigned.
Requirements:
College degree preferred, high school diploma or equivalent required.
Experience and knowledge of Microsoft Office programs.
Experience with Vertafore a plus.
High level of organizational ability with attention to detail.
Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company in a professional manner.
Demonstrated ability to communicate effectively.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary Range is $37,500 - $42,500.
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Compensation details: 37500-42500 Yearly Salary
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Customer Service Specialist
Customer Service Agent Job In West Bend, WI
Engauge Workforce Solutions is your one stop to get your manufacturing jobs!
We work with various companies in the Greater Milwaukee area, and have work for all skill levels. If you want to get your foot in the door, or are a seasoned manufacturing or logistics professional.
We have current opening for Inside Sales/Customer Service Representative for our client in WEST BEND,WI. This role is ON-SITE so you must be comfortable with coming to that location every day.
What our client offers:
interesting work, and a great challenge
Family owned company with stability
health/dental/vision
401K
great culture and extreme longevity
Must have:
highly organized
critical thinking
manufacturing background
understand manufacturing processes and capabilities
data entry
analytical skills
running and creating reports
ERP/CRM experience
Apply today and let's get you started!
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Sales Service Representative
Customer Service Agent Job In Appleton, WI
Job Purpose:
Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.
Responsibilities:
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
Maximize gross margin sales through careful analysis during the quote process;
Identify and act on opportunities to increase market share by growing sales;
Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
Assist outside sales and/or branch management in processing priority transactions;
Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
Maintain and approve quality standards;
Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
Monitor expected ship dates to ensure timely delivery and expedite as needed;
Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
Perform other duties as required;
Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;
Qualifications:
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;
Demonstrated competence in the use of computers and software applications;
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
Ability to effectively present information in one-on-one and small group situations;
Willingness and ability to be on call as needed to provide 24-hour service to customers;
Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
Valid Driver's license with the ability to meet the MRC Global vehicle policy.
Additional Qualifications:
Must have the ability to provide documentation verifying legal work status;
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
Working Conditions:
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
Customer Service Representative - Personal Lines
Customer Service Agent Job In Oshkosh, WI
Harrison Gray Search is seeking a Customer Service Representative to join our client's Personal Lines team in Oshkosh, Wisconsin.
In this role, you'll support account managers by preparing proposals, answering phone calls, greeting and directing office visitors, entering change requests and endorsements, and maintaining the agency management system with accurate and up-to-date information.
Qualifications:
Current Property & Casualty License (or ability to obtain).
1-3 years of personal lines insurance experience required.
High School diploma or equivalent required; Associates or Bachelors degree preferred.
Benefits:
Full-Time Position
Health, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts
Short and Long-Term Disability
Accident and Critical Illness Insurance
Long-Term Care Insurance
Identity Theft Protection
Paid Holidays and Paid Time Off
401(k) Plan
Key Responsibilities
Production Support:
Complete and submit insurance applications to eligible carriers in coordination with agents or account managers.
Prepare proposals, renewal summaries, certificates, binders, and general correspondence.
Administer new business, renewals, cancellations, and endorsement requests.
Maintain the agency management system with accurate client data.
Process MVR requests, certificates, and trucking certificates as scheduled.
Answer phone calls and assist office visitors with professionalism and efficiency.
Administrative Duties:
Organize tasks to meet deadlines and follow established procedures.
Perform basic office functions such as emailing, scanning, copying, and filing.
Respond promptly to phone calls and emails.
Act as backup to the front desk receptionist as needed.
Customer Service:
Provide exceptional service in line with company standards, ensuring customer satisfaction with every interaction.
Answer questions, resolve complaints, and deliver a positive customer experience.
Collaborate professionally and respectfully with internal team members and external clients.
Required Skills:
Strong verbal and written communication skills.
Excellent attention to detail and organizational skills.
Proficiency with computers and ability to follow established processes.
Ability to manage multiple priorities and work independently.
Join a dynamic team in a supportive and professional work environment. If you're passionate about personal lines insurance and providing outstanding service, we'd love to hear from you!
Customer Service Representative
Customer Service Agent Job In Marinette, WI
Customer Service Rep
9+ Months with open for extension
Marinette, Wisconsin, United States
Rate-22/hour
What You Will Do:
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs/credits
Manage cases in Salesforce.com
What We Look For:
Required
Problem solving skills
Proactive mindset
Agile - work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
If you are interested, please forward your resume to *********************** and you can also reach me at ************** Ext.389 to discuss your career aspirations.
Thanks,
Satish Abrol
Technical Recruiter
************** Ext.389
***********************
Address: 270 Davidson Ave Suite 704, Somerset, NJ, 08873
Website: ******************
Automotive Service Advisor
Customer Service Agent Job In Grafton, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Chargeback Dispute Agent
Customer Service Agent Job In Madison, WI
Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.
Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.
With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.
Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.
Job role: Chargeback Dispute Agent
Location: Madison, WI (Onsite)
Type: FTE
:
A Chargeback Dispute Agent in a BPO setting is responsible for managing chargeback
disputes on behalf of clients, investigating disputed transactions, gathering necessary
documents, and communicating with financial institutions to resolve disputes efficiently
and effectively. The role requires a blend of analytical, communication, and mediation
Skills.
Key Responsibilities:
Investigate Disputes: Investigate the causes and validity of chargeback disputes, analyzing
transaction details and customer communications.
Gather Documentation: Collect necessary documentation and evidence to support dispute
resolutions, including invoices, receipts, and correspondence.
Liaise with Financial Institutions: Maintain clear and concise communication with banks
and credit card companies to present evidence and negotiate dispute outcomes.
Customer Communication: Keep the clients informed about the status of their disputes and
manage their expectations regarding resolution times and outcomes.
Maintain Records: Keep detailed and accurate records of disputes, including the cause,
resolution, and any correspondence.
Compliance Adherence: Ensure all dispute resolutions are compliant with relevant laws,
regulations, and company policies.
Qualifications:
Education: High School Diploma or equivalent; Bachelor's degree in finance, business
administration, or related field is preferred.
Experience: At least one year of experience in a chargeback dispute role or similar;
experience in a BPO setting is a plus.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and mediation skills.
- Detail-oriented with strong organizational skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of relevant laws and regulations.
This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.
If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.
“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”
Customer Service Representative
Customer Service Agent Job In Randolph, WI
Why NEBAT?
Trusted. Genuine. Successful.
National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.
Position Summary
As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.
As a Customer Service Representative, you will spend time:
Providing guidance to help customers make decisions about their financial needs.
Completing teller transactions including cashing checks, processing deposits, and withdrawals.
Offering appropriate bank products and services.
Balancing and maintaining a cash drawer with accuracy and attention to detail.
Essential Knowledge & Skills
The following skills are needed to be successful in your banking career as a Customer Service Representative:
Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
Ability to communicate effectively via phone, email and in person.
A high school diploma or equivalent.
Benefits Offered
National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:
Health, Dental, and Vision Insurance
Health Savings Account with Employer Contributions
Short and Long Term Disability
Employer Paid Life and AD&D Insurance
Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) with Employer Match & Profit Sharing
Paid Time Off
Flexible scheduling
Education Assistance Program
Product & Service Discounts & more!
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