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Customer Service Agent Jobs in Wyoming

- 326 Jobs
  • Customer Experience Representative

    Enterprise Rent-A-Car 4.4company rating

    Customer Service Agent Job In Jackson, WY

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $25/hour This position is located at the Jackson Hole Airport. We offer: * Paid time off * Employee rental car discounts * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and development * Education Assistance Multiple Flexible Schedules Available! Must be able to work Saturday & Sunday. Responsibilities * Meet and greet customers in a professional, friendly, and timely manner * Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment * Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information * Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors * Place outgoing calls for callback management, and miscellaneous calls as assigned * Assist to assess condition of rental upon return * Notify Management of any known customer problems * Notify Management of any known vehicle problems and any required vehicle maintenance * Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications * Must be at least 18 years old * Must be able to work Saturday & Sunday * Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    $25 hourly 47d ago
  • Customer Experience Associate I

    Conduent 4.0company rating

    Customer Service Agent Job In Wyoming

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? ** Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks / Training will be Hybrid** **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $18 hourly 25d ago
  • Customer Account Specialist

    Car City 3.5company rating

    Customer Service Agent Job In Wyoming

    Customer Account Specialist Orbit Leasing Since 2002, Orbit Leasing has helped individuals with less-than-perfect credit lease newer used vehicles. Working in tandem with its sister company Car City-Michigan and northern Indiana's trusted source for quality used vehicles-Orbit Leasing provides customers with reliable transportation and the opportunity to establish or rebuild their credit, which contributes to their overall financial success. We proudly offer employees a comprehensive wage and benefit program, including: Medical, dental, vision, supplemental insurance options including term life, 401(K) with 20% contribution match, YMCA corporate gym discount, free Starbucks coffee machine at work, as well as many national corporate discounts and purchase programs. Job Responsibilities: Use customer service skills to assist customers by doing the following: Build relationships with customers Receive a high number of incoming calls Place a high number of outgoing calls Process payments via credit card or checking account Effective negotiation of payment plans Make payment arrangements within company guidelines Use critical thinking to best assist customers and resolve problems Communicate with customers via phone, email, text and mail Engage in a minimum amount of skip tracing Manage time to complete assigned work in full daily Qualifications/Essential Functions: High school diploma or GED Experience in customer service and/or collections Availability to work full-time Monday-Friday between 8am-6pm and at least 2 Saturdays per month from 9am-1pm (set schedule of at least 40 hours per week and potential for one half day) Work independently and as part of a team in a fast-paced environment and can multi-task while being accurate, efficient and organized Computer literacy and proficiency when using multiple programs and dual screens for majority of the work days Strong written and verbal communication skills (effective interpersonal communication) Effective time management to complete work assignments (effectively handle a high volume of incoming/outgoing calls on a daily basis) Strong attention to detail to accurately record and relay information Sit for extended periods of time Hourly, Non-Exempt: $20.50-25.50 Per Hour Based on Experience (3 or More Years of Collections Experience Preferred) & Monthly Bonus Compensation at Successful Completion of Training Equal Employment Opportunities: We are an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth, or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, We are committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth, or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service, and genetic information; and to base all employment decisions only on valid job requirements. Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Pre-employment screening including a background check.
    $20.5-25.5 hourly 60d+ ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer Service Agent Job In Cheyenne, WY

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336832 **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 02/15/2025
    $77.3k-103.1k yearly 2d ago
  • Customer Experience Associate I

    Conduent State Healthcare, LLC

    Customer Service Agent Job In Wyoming

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Call Center Customer Service Representative Medicaid Member Support - Tier 1 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside within an Hour of Des Moines, Iowa $18.00/ Hourly Paid Training Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location. Full-time Position with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks / Training will be Hybrid Shifts: Monday - Friday 8:00 AM to 5:00 PM Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $18.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests and status changes Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background required. Must reside within 1 hour driving distance from Des Moines, IA Those Successful in this role: Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. Ability to adhere to a break and lunch schedule Excellent typing and grammar skills Ability to navigate a computer Ability to understanding/utilize policy. Excellent customer service skills. Excellent phone etiquette skills Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $18 hourly 26d ago
  • Vaccine Customer Representative - Kansas City, MO (East)

    Merck 4.6company rating

    Customer Service Agent Job In Cheyenne, WY

    The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. The primary activities include: + Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attributes in accordance with product labeling, and CDC and professional society recommendations. + Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials. + Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. + Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. + Regularly monitoring their business performance against objectives using company provided tools. + Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics. + Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines. Specifically: + Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs. + For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. This territory covers: Kansas City, MO and surrounding area. The ideal location to reside is within this territory. Travel (%) varies based on candidate's location within the geography. This position reports to: Bart Cole _____________________________________________________________________ **Position Qualifications:** **Education:** + Bachelor's Degree with 0-3 years Sales experience **OR** a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices). **Required Skills:** + Demonstrated aptitude to excel in current or previous educational or professional roles + Ability to work both independently and within a team environment + Strong organizational and time management skills + Excellent interpersonal and communication skills **Other Requirements:** + Valid Driver's license **Preferred Skills/Experience:** + Ability to convey technical concepts accurately and clearly + Prior experience working in a technical/scientific field or healthcare environment + Previous sales, account management, consultative, or customer service experience + Experience developing and executing a plan for engaging customers and meeting customer needs + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations + Ability to analyze metrics to assess progress against objectives + Vaccine's experience \#MSJR Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement Pay Transparency Nondiscrimination (*********************************************************************************************** We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** N/A **Job Posting End Date:** 02/3/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R332884
    $48k-72k yearly est. 11d ago
  • Technical Customer Care Representative I (Entry-Level)

    Onemci

    Customer Service Agent Job In Wyoming

    LOCATION Remote Work-at-Home JOB TYPE Full-Time PAY TYPES Hourly + Bonus SALARY Commensurate BENEFITS & PERKS REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, Phone Interview POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- ...POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner Knowledgeable regarding Internet Service Provider services. Do you know what it means to “Pair a Remote”? Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling Ownership of resolving the customers reason for contacting Tech Support Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed Comfortable using a Knowledge Base system in conjunction with your call handling Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy) Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system Accurately document customer interaction while following all required policies and procedures. A strong desire to provide world class customer service every time you are interacting with our customers Comply with requirements surrounding confidential information and personal information Self-starter who stays up to date on ad hoc training activities Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications Must be 18 years of age High school diploma or equivalent Understand the basics of VoIP Phone systems, internet gateways, and HD video. The ability to evaluate, troubleshoot, and follow-up on customer issues Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (30+ words a minute) Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Understanding Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change is constant Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service or Tier II, technical support CompTIA IT certification CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
    $31k-38k yearly est. 60d+ ago
  • Insurance Customer Service Representative / Producer

    Magoon Group

    Customer Service Agent Job In Wyoming

    Job Description:The Customer Service Representative at Magoon / Toft Insurance Group is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Compensation: $40,000.00 - $60,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with a PIIAC member agency is a great career choice! The Mission of Professional Independent Insurance Agents of Colorado (PIIAC) is to advance, foster and protect Independent Insurance Agents throughout Colorado. Working with them to achieve their professional development goals, advocacy, and regulatory goals, and to provide their Independent Insurance Agency with a suite of products and services that will create a mutually beneficial environment for members while maintaining the highest ethical business standards. With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $40k-60k yearly 60d+ ago
  • Customer Service Specialist

    Converse County Wy 4.9company rating

    Customer Service Agent Job In Douglas, WY

    The Treasurer's Office is looking for someone amazing to join our Customer Service Team. Our goal is to provide excellent service and to do that, we focus on people. We believe in open communication, integrity and accountability with people that understand the importance of relationships and teamwork. We're busy. So, we need someone that can be amazing under pressure, knows their way around a computer and is comfortable using their judgment to solve problems and get things done. If you want to work in a productive and cooperative environment with other great people, let us know you're interested by applying today! Job Title: Customer Service Specialist Agency: County Treasurer Reports To: County Treasurer, Deputy Treasurer Salary Range: $50,000 - $53,000 Classification: Non-exempt Status Full-Time Job Summary Under general direction from the County Treasurer and Deputy Treasurer, provides all aspects of customer service to internal and external customers, including resolving customer queries, recommending solutions and using independent judgment to implement procedures. Duties and Responsibilities The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. Converse County retains the right to modify or change the duties or essential functions of the job at any time. ESSENTIAL DUTIES • Perform routine and detailed clerical and customer service duties and responsibilities in support of the County Treasurer's Office. • Serve as an information source; answer the telephone and refer calls to appropriate personnel; greet and assist public in a courteous manner; provide informational, Federal, State and County policies and procedures; • Research and verify property taxes, motor vehicle taxes, vehicle liability insurance coverage, sales taxes and mobile machinery taxes; prepare certified documents such a motor vehicle registrations, sales tax and property tax notices for the public and other County entities; • Notify taxpayers of delinquent taxes; • Perform a variety of detailed and confidential clerical duties; enter and proofread al documents; maintain accurate files and records; receive and process incoming mail process and presort outgoing mail; enter and retrieve various information from the computer system; • Collect, record and process all money, receipts and documents in accordance with County cash handling procedures. Balance cash drawer daily with all documentation; • Print periodic financial, statistical or operations reports as assigned; • Maintain confidentiality of information when applicable; • Adhere to safe work practices and procedures; • Attend and participate in staff meeting, trainings, workshops, conferences and classes to improve professional knowledge, as assigned; OTHER DUTIES • Perform related duties and responsibilities as required. • Prepare specialized reports as required. • Monthly travel to satellite office in Glenrock. EDUCATION, EXPERIENCE AND TRAINING Minimum Education and Experience: • High School Graduate or GED; • One to two years of experience in customer service; KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: • Basic mathematical principles; • Knowledge of and experience with Mac computers and software, including Excel, Numbers, Word, Pages, Powerpoint, Keynote, and Filemaker. • Pertinent Federal, State and local laws, codes and regulations. • Modern office procedures, methods and equipment. • Principles and practices of working safely. Skill to: • Operate modern office equipment i.e., computer, calculator, photocopier, printer, scanner telephone and other similar business/office equipment. Ability to: • Work with internal and external customers to effectively accomplish the objective • Utilize manual and automated computer systems and procedures. • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. • Interpret and apply Federal, State and Local policies, laws and regulations. • Communicate clearly and concisely, both orally and in writing. • Ability to understand verbal information and instruction, exchange information, develop and present recommendations, and translate verbal communications into written material. • Handle and maintain confidentiality of information, when applicable. • Work independently and exercise considerable independent judgment. • Maintain effective relationships with other employees, the general public, elected officials and other public and private agencies, and to work cooperatively with others as a member of a service-oriented team. • Respond tactfully and courteously with the public in responding to requests, inquiries and complaints. • Handle multiple concurrent projects and manage priorities and tasks. OTHER REQUIREMENTS (INCLUDING PHYSICAL AND ENVIRONMENTAL) Working Environment: The majority of this position's duties are performed within an indoor or a protected environment. The noise level in the work environment is usually moderate. The incumbent may be occasionally exposed to adverse weather and/or unfavorable traffic conditions while driving from the primary business to other locations during the course of business. Physical Activities: • Ability to conduct activities involving walking 20% of the time, standing 20% of the time, and sitting 60% of the time. • Ability to lift, carry, push and/or pull burdens of minimal weight up to 25 lbs. • Ability to grasp and manipulate office equipment and similar other tools and materials. • Ability to conduct activities involving stooping, kneeling/bending, twisting, climbing, and reaching re utilized on a moderate basis daily. • Ability to work with hands above shoulder height with up to 10 lbs. and with arms extended at shoulder height with up to 5 lbs. is required on an infrequent basis. • Ability to participate in routine conversation in person or via telephone and to distinguish telephone, voice and other auditory tones. • Ability to use a computer for prolonged periods of time. • Ability to distinguish objects in low and bright light using visual capacity including peripheral vision, depth perception, color vision, and far and near acuity in order to conduct daily responsibilities. • Ability to operate a vehicle or use public transportation. The above description is intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned to this job.
    $50k-53k yearly 22d ago
  • Customer Service Representative

    Highmark Health 4.5company rating

    Customer Service Agent Job In Cheyenne, WY

    This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. **ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication. + Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. + Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills. + Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness. + Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes. + Other duties as assigned or requested. **EDUCATION** **Required** + High School Diploma/GED **Substitutions** + None **Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **SKILLS** + Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter + Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills + Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression + Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer + Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training + Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes **LANGUAGE REQUIREMENT (Other than English)?** None **Travel Requirement** 0% - 25% **PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS** **Position Type** Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Rarely Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $19.27 **Pay Range Maximum:** $26.88 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J253079
    $19.3-26.9 hourly 4d ago
  • Customer Service Representative (7678)

    Domino's Franchise

    Customer Service Agent Job In Afton, WY

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ever have too much energy and don't know what to do with it? Ever see those shows where they throw pizza up in the air and you want to learn how to do that? Look no further, you can learn all that here at Dominos with us. Instores are responsible for make sure we provide quality product to our customers on a daily basis. We learn to be team players with one another and complete daily cleaning tasks, Stocking ingredients from delivery area to storage and walk in cooler, receiving /processing phone and counter orders. Still want time to hang out with family and friends or even do homework? We work well with all schedules, whether it be after school or just need some extra cash after your main gig. Qualifications Must be 16 years of age or older Pass basic background check Hustle Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 15d ago
  • Customer Care Representative I

    Cheyenne Regional Medical Center 4.3company rating

    Customer Service Agent Job In Cheyenne, WY

    Day in the Life of a Customer Care Rep I: In a high-paced environment; receives inbound and makes outbound calls to patients, reviews patient accounts to answer questions, communicates payment options and assists with taking payments on the phone utilizing billing systems. Will answer questions on insurance payment and verify demographic information. Why Work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Here Is What You Will be Doing: Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges. Summarizes and documents patient calls Communicates and transfers information to clinics and other departments as applicable for resolution. Works patient correspondence, updates information, audits accounts and mails out requested information. Ensures all workflow items are completed within the set turn-around-time and quality expectations. Develops, maintains, and conducts standard work for complex accounts including, but not limited to, legal authorizations, probate, bankruptcy and settlement offers. Develops, maintains, and conducts standard work for daily, weekly, and monthly reconciliation of accounts placed with external collection agencies. Develops, maintains, and conducts standard work for posting adjustments and refunds for accounts. Desired Skills: Ability to communicate effectively with internal and external clients Ability to use good judgment and critical thinking skills to identify and resolve problems Proficient skills in MS Office software; particularly Excel and Outlook Computer and telephone knowledge Efficient and accurate keyboard/typing skills Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction Functional knowledge of HIPAA rules and regulations In-depth working knowledge of the various applications associated with the workflows Here Is What You Will Need: High school diploma (or Equivalent Certificate from an accredited program) or higher degree Six (6) months or more of customer service and/or monetary transaction experience Nice to have: Call center experience Bilingual Spanish Coding and billing certification Experience with privacy laws, access and release of information About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
    $34k-40k yearly est. 27d ago
  • Customer Service Agent

    Laramie Regional Airport

    Customer Service Agent Job In Laramie, WY

    Laramie Regional Airport is seeking to hire a Customer Service Agent. This is a part-time, evenings and weekends, up to 28 hours per week non-benefited position. The Customer Service Agent will be part of the Fixed Based Operation Team. You will be giving the customers of Cowboy Aviation the best Laramie, Wyoming experience as possible. As part of the team, you will be greeting customers as they come in, answering phone calls and questions about Laramie Regional Airport and the services of Cowboy Aviation. Basic job function is to provide reception, referral, and information functions to customers and to manage data bases which document client services. The Customer Service Agent will also be asked to keep all areas in the building picked up and clean. Minimum Qualifications: · Excellent written, verbal, and interpersonal communication skills. · Basic computer skills. · Flexible schedule. Desired Qualifications: · Ability to interact with the public. · Outgoing Personality The Customer Service Agent will be responsible for the following: · Answers phones, route calls, take messages, and provides general information. · Greeting and directing customers. · Schedule appointments, meetings and conferences and assist in data collection and reports as needed. · Possesses strong personal skills with a customer focus. · Sales of merchandise with the use of cash and or credit card. · Cleaning · Assist in other areas of the airport as needed. · Use strong customer service skills to provide the best experience possible. Salary Range: $15.00/hour. Laramie Regional Airport is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We will conduct background investigations for the final candidate being considered for employment.
    $15 hourly 2d ago
  • Bilingual Customer Support Rep.

    Vontier

    Customer Service Agent Job In Cheyenne, WY

    Customer Service is the critical link to strong communication between the sales field and Matco Tools Corporate Offices. The CSR provides the infrastructure which supports our Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing correct product information, pricing, and product availability. The CSR informs the field of daily customer service promotions along with providing them with error free orders. + Take calls coming in from an automated dialer from Spanish-speaking (and English) end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. + **Speak FLUENT Spanish and English (required).** + The primary region customer calls come from is - Puerto Rico. + Handle all inbound calls from our internal and external sources. + This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. + Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information about our other suppliers. + Input orders utilizing internal ordering software systems. + Work cross-functionally with subject matter experts to resolve open questions. + Other responsibilities as assigned. **QUALIFICATIONS:** + Basic use of PC and keyboard + **Speak FLUENT Spanish and English (required).** + Effective verbal and written communication skills - in Spanish. Must be able to fluently speak Spanish + Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude + Ability to empathize with customer concerns while maintaining a professional demeanor + Ability to learn quickly on the job + Ability to multi-task in a fast-paced office environment + Ability to answer calls as a primary function of the position _The base compensation for this position is at an hourly $18 per hour._ **WHO IS** **MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **\#LI-KS1** **\#LI-Remote** "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $18 hourly 4d ago
  • Customer Service Representative

    Govcio

    Customer Service Agent Job In Cheyenne, WY

    GovCIO is currently hiring for a Customer Service Representative. This position will be a remote role. **Responsibilities** + Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet. + Responds to escalated and complex inquiries on a broad scope of topics. + Tasks may require simple adaptation and interpretation of provided reference materials. **Qualifications** Required Skills and Experience + High school diploma + Clearance Level: Must be able to obtain a Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $28.00 - USD $28.00 /Hr. Submit a referral to this job (************************************************************************************************************************************ **Location** _US-Remote_ **ID** _2025-5496_ **Category** _Administrative Services/Customer Support_ **Position Type** _Full-Time SCA_
    $28 hourly 5d ago
  • Customer Care Specialist

    Bluepeak

    Customer Service Agent Job In Cheyenne, WY

    “We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps. What You Will Do: Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package. Proactively review the customer's account and educate the customer on additional service options. Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues. Escalate any customer issues that may be indicative of larger network issues. All other related duties as assigned. What You Will Need: At least one year of customer service experience required, with prior call center experience a plus. Highschool diploma or GED required. Define problems, collect data, establish facts, and solve practical issues. Ability to effectively communicate complex technical support and billing information to customers. Read and interpret documents, such as safety rules, product information and training materials. Excellent written and verbal communications skills including active listening skills and telephone etiquette are required. Good analytical and problem-solving skills. Great organizational and interpersonal skills. Ability to maintain professionalism in challenging and/or changing situations. Must be able to pass a background and drug test prior to employment. Why Work at Bluepeak? Competitive Compensation + Annual Bonus Eligibility Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k) Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days Professional Development With an Emphasis on Internal Promotion Employee Discounts on Bluepeak Services, Including Internet Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers! About Us We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live. Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $34k-41k yearly est. 18d ago
  • Customer Service Guru

    Laramie Range Ford

    Customer Service Agent Job In Laramie, WY

    The Customer Service Guru/ Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process. About Us: The most effective job descriptions use this section to show why the company is a great place to work. Describe your company's values, culture, mission, and any awards the team has won. You can also mention the type of cars you’re offering, the location of your showroom, and the sales success rate. After reading this section, job seekers should understand how your dealership stands out against the competition. Automotive Sales Associate/ Product Specialist Compensation and Benefits: Competitive Pay Health Insurance PTO & Sick Live 401(K) Compensation: $13 - $30 Customer Service Guru/ Product Specialist Responsibilities: Offer assistance or direction to any customer who enters the car dealership Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs Work directly with our employees and customers to develop relationships and help to enhance the sales process Explain product performance, application, and benefits to prospective customers Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses Customer Service Guru/ Product Specialist Requirements: Enthusiasm and high energy throughout the sales workday Friendly, competitive personality, especially when handling objections & negotiating pricing Strong customer service, communication skills, computer and basic math skills Interest in training additional sales associates once you get up to speed and working in a team environment Clean driving record & valid driver’s license Laramie Range Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $13-30 hourly 10d ago
  • Customer Experience Representative

    Enterprise Mobility 4.6company rating

    Customer Service Agent Job In Jackson, WY

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $25/hour This position is located at the Jackson Hole Airport. We offer: + Paid time off + Employee rental car discounts + Retirement savings plan including 401k with matching profit sharing + Health Insurance + Life Insurance + Dental Insurance + Vision Insurance + Training and development + Education Assistance **Multiple Flexible Schedules Available! Must be able to work Saturday & Sunday.** **Responsibilities** + Meet and greet customers in a professional, friendly, and timely manner + Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment + Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information + Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors + Place outgoing calls for callback management, and miscellaneous calls as assigned + Assist to assess condition of rental upon return + Notify Management of any known customer problems + Notify Management of any known vehicle problems and any required vehicle maintenance + Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training + Perform miscellaneous and backup duties job-related duties as assigned _Equal Opportunity Employer/Disability/Veterans_ **Qualifications** + Must be at least 18 years old + Must be able to work Saturday & Sunday + Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
    $25 hourly 60d+ ago
  • Customer Service Representative

    Suburban Propane 4.5company rating

    Customer Service Agent Job In Jackson, WY

    We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. **Responsibilities** + Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities + Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service + Present a professional, confident and enthusiastic image to develop trusting relationships with all customers + Provide high levels of customer account management by properly setting up and maintaining account information and data + Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities + Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing + Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies + May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs **Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: + Medical, dental, and vision (eligibility after just 30 days of employment) + Paid time off that increases with tenure + A 401(k) with company match and immediate vesting + A new employee training program and many opportunities for continued learning and career development + Disability and life insurance + Employee recognition program + Generous tuition assistance program + Propane discounts, and more! For eligibility and a full list of our benefit offerings please visit: ****************************************** . **Qualifications** + Minimum of 3 years of experience in a customer service role + Minimum of a High School diploma or GED preferred + Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports + Ability to multi-task and prioritize assignments in a team environment **As part of our pre-employment hiring process, background checks and drug screens are performed.** **Applications will be accepted until the position is filled.** Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees and as the 3 rd largest propane retailer in the country, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources. _It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_ _At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._ For more information about our hiring process, please visit: **************************************************** Email to a friend **Need help finding the right job?** We can recommend jobs specifically for you! **Job Location** _US-WY-Jackson_ **Posted Date** _2 weeks ago_ _(1/22/2025 8:44 AM)_ **_Job ID_** _2025-14699_ **_Category_** _Customer Service_ **_Position Type_** _Full-time Regular_
    $29k-36k yearly est. 17d ago
  • Customer Service Representative - Gillette, WY

    Kedia Corporation

    Customer Service Agent Job In Gillette, WY

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-35k yearly est. 9d ago

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