How To Become A Customer Service Analyst: What It Is and Career Path

What is a customer service analyst and how to become one

Updated January 8, 2025

5 min read

A customer service analyst is responsible for analyzing customer interactions and feedback to identify areas for improvement. They use data analysis tools to track performance metrics and provide insights into customer behavior. Customer service analysts work closely with customer service teams to improve customer satisfaction and increase revenue. They also collaborate with other departments, such as marketing and that role requires strong communication skills, and a deep understanding of customer behavior.

ScoreCustomer Service AnalystUS Average

Salary

3.5

Avg. Salary $45,169

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.54%

Black or African American 11.69%

Hispanic or Latino 16.11%

Unknown 5.37%

White 55.87%

Gender

female 62.91%

male 37.09%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

What are the pros and cons of being a customer service analyst?

Pros

Potential for flexible scheduling or remote work options
Possibility for bonuses or incentives based on performance
Chance to work with a diverse group of people from different backgrounds and cultures
Opportunity for job stability in a growing industry
Possibility for professional development through training and workshops

Cons

Dealing with difficult or irate customers can be emotionally draining
Strict adherence to company policies and procedures can limit creativity and flexibility in resolving customer issues
Constant pressure to meet productivity metrics and quotas can be stressful
Possibility for working weekends, holidays, or overnight shifts
Possibility for negative feedback or complaints from customers, which can be demoralizing.

Key steps to become a customer service analyst

Explore customer service analyst education requirements

Most common customer service analyst degrees

Bachelor's

58.5 %

Associate

18.8 %

High School Diploma

9.2 %

Start to develop specific customer service analyst skills

Skills	Percentages
SQL	7.46%
Data Analysis	7.05%
PowerPoint	6.40%
Logistics	5.35%
Excellent Interpersonal	4.80%

Complete relevant customer service analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New customer service analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service analyst based on U.S. Bureau of Labor Statistics data and data from real customer service analyst resumes.

Gain additional customer service analyst certifications

Customer service analyst certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific customer service analyst certification, having one may help you stand out relative to other applicants.

The most common certifications for customer service analysts include Certified Pharmacy Technician (CPhT) and CompTIA A+ Certification.

More About Certifications

Research customer service analyst duties and responsibilities

Manage produce cleanliness and preparation.
Use windows remote control to solve problems when phone help is inadequate.
Lead client s data migration into product solution and lead QA efforts.
Devise training modules and PowerPoint presentations to ensure teams remain accurate and skil.

Prepare your customer service analyst resume

When your background is strong enough, you can start writing your customer service analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service analyst resume templates

Build a professional customer service analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service analyst resume.