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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Customer Insights Analyst||Crowdtilt, Inc.||San Francisco, CA||Mar 03, 2014||$135,000|
|Customer Insights Analyst||Tilt.Com, Inc.||San Francisco, CA||Nov 25, 2015||$135,000|
|Customer and Campaign Analyst||Apple Inc.||Cupertino, CA||Feb 13, 2014||$130,000 -
|Customer Success Analyst||Datameer, Inc.||San Francisco, CA||Feb 18, 2016||$121,222 -
|Customer Success Analyst||Datameer, Inc.||New York, NY||Apr 13, 2015||$116,813 -
|Customer Insight Analyst||Hightail, Inc.||Campbell, CA||Dec 02, 2013||$115,000|
|Customer Success Analyst||Bloomreach, Inc.||Mountain View, CA||Dec 09, 2016||$112,000|
|SAP CRM Service Management Analyst||Rockwell Automation, Inc.||Milwaukee, WI||Feb 22, 2010||$110,000|
|Customer Analyst||Resilinc Corporation||Milpitas, CA||Oct 31, 2014||$105,000|
|Customer Insight Analyst||Square, Inc.||San Francisco, CA||Oct 01, 2015||$100,880 -
|Customer Insights Analyst||Square, Inc.||San Francisco, CA||Oct 01, 2012||$100,000|
|Customer Insight Analyst||Disney Online||Palo Alto, CA||Jan 01, 2012||$97,500|
|Customer Insights Analyst||Disney Online||Glendale, CA||Jun 15, 2014||$95,000|
|Siebel Customer Requirements/Service Dev/Analyst||The Mathworks, Inc.||MN||Feb 11, 2010||$84,500|
|Customer Voice Analyst||Airbnb, Inc.||San Francisco, CA||Jun 22, 2015||$84,500|
|Customs Analyst||Delphi Corporation||Troy, MI||Apr 01, 2010||$80,820|
|Customer Insight Analyst||Orchestro, Inc.||Rogers, AR||Feb 05, 2016||$80,000 -
|Customer Analyst (CRM)||EYC USA Inc.||Mechanicsburg, PA||Oct 09, 2016||$80,000 -
|Customer Insights Analyst||Saks Fifth Avenue||New York, NY||Aug 14, 2011||$80,000|
|Customs Analyst||DAA Draexlmaier Automotive of America LLC||Duncan, SC||Oct 01, 2011||$76,939 -
|Java Analyst, Customer Facing Systems||Abercrombie & Fitch Management Co.||New Albany, OH||Mar 08, 2016||$76,600|
|International Global Customs Analyst||Payless Shoesource, Inc.||Topeka, KS||Oct 01, 2011||$65,000|
|Customer Insights Analyst||Saks Fifth Avenue||New York, NY||Oct 07, 2013||$65,000|
|Customer Analyst||Oriental Trading Company, Inc.||Omaha, NE||Sep 02, 2014||$65,000|
|International Customs Analyst||Payless Shoesource, Inc.||Topeka, KS||Oct 01, 2015||$63,985|
|International Customs Analyst||Payless Shoesource||Topeka, KS||Aug 07, 2016||$62,712 -
|International Customs Analyst||Payless Shoesource, Inc.||Topeka, KS||Aug 15, 2015||$62,712 -
|Customer Analyst||Oriental Trading Company, Inc.||Omaha, NE||Oct 01, 2014||$62,546|
|Olap Customization Analyst/Programmer||Jaitech Systems, Inc.||Marietta, GA||Sep 06, 2014||$62,500|
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