Customer service analyst vs customer service liaison

The differences between customer service analysts and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service analyst, becoming a customer service liaison takes usually requires 6-12 months. Additionally, a customer service analyst has an average salary of $45,169, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a customer service analyst include SQL, data analysis and powerpoint. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Customer service analyst vs customer service liaison overview

	Customer Service Analyst	Customer Service Liaison
Yearly salary	$45,169	$36,143
Hourly rate	$21.72	$17.38
Growth rate	10%	-4%
Number of jobs	151,770	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 54%
Average age	42	40
Years of experience	2	12

What does a customer service analyst do?

A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Customer service analyst vs customer service liaison salary

Customer service analysts and customer service liaisons have different pay scales, as shown below.

	Customer Service Analyst	Customer Service Liaison
Average salary	$45,169	$36,143
Salary range	Between $25,000 And $79,000	Between $27,000 And $47,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	New York	California
Best paying company	Citi	Pwc
Best paying industry	Finance	Technology

Differences between customer service analyst and customer service liaison education

There are a few differences between a customer service analyst and a customer service liaison in terms of educational background:

	Customer Service Analyst	Customer Service Liaison
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	Stanford University	-

Customer service analyst vs customer service liaison demographics

Here are the differences between customer service analysts' and customer service liaisons' demographics:

	Customer Service Analyst	Customer Service Liaison
Average age	42	40
Gender ratio	Male, 37.1% Female, 62.9%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	11%	7%

Differences between customer service analyst and customer service liaison duties and responsibilities

Customer service analyst example responsibilities.

Manage produce cleanliness and preparation.
Use windows remote control to solve problems when phone help is inadequate.
Lead client s data migration into product solution and lead QA efforts.
Devise training modules and PowerPoint presentations to ensure teams remain accurate and skil.
Install, train and support POS software/hardware including gas pump interface and scanning.
Conduct research in RDMS systems using quantitative/statistical models develop in SAS & SQL programming software.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Customer service analyst vs customer service liaison skills

Common customer service analyst skills

SQL, 7%
Data Analysis, 7%
PowerPoint, 6%
Logistics, 5%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Customer Service Analyst vs Customer Service Liaison

Updated January 8, 2025

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