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The differences between customer service analysts and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer service analyst, becoming a customer service specialist takes usually requires 6-12 months. Additionally, a customer service analyst has an average salary of $45,169, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer service analyst include SQL, data analysis and powerpoint. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Service Analyst | Customer Service Specialist | |
| Yearly salary | $45,169 | $33,238 |
| Hourly rate | $21.72 | $15.98 |
| Growth rate | 10% | -4% |
| Number of jobs | 151,770 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer service analysts and customer service specialists have different pay scales, as shown below.
| Customer Service Analyst | Customer Service Specialist | |
| Average salary | $45,169 | $33,238 |
| Salary range | Between $25,000 And $79,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Citi | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service analyst and a customer service specialist in terms of educational background:
| Customer Service Analyst | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between customer service analysts' and customer service specialists' demographics:
| Customer Service Analyst | Customer Service Specialist | |
| Average age | 42 | 40 |
| Gender ratio | Male, 37.1% Female, 62.9% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |