How to hire a customer service analyst

How to hire a customer service analyst, step by step

Here's a step-by-step customer service analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service analyst
• Step 8: Go through the hiring process checklist

What does a customer service analyst do?

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1. Identify your hiring needs

   Before you post your customer service analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer service analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect customer service analyst also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents customer service analyst salaries for various positions.

   Type of Customer Service Analyst	Description	Hourly rate
   Customer Service Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$12-37
   Staff Analyst	Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have... Show more	$34-65
   Bilingual Customer Service	In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • SQL
   • Data Analysis
   • PowerPoint
   • Logistics
   • Excellent Interpersonal
   • Customer Satisfaction
   • Customer Inquiries
   • Strong Analytical
   • Data Entry
   • Windows
   • Work Ethic
   • Customer Feedback
   • Customer Data
   • Process Improvement

   Check all skills

   Responsibilities:

   • Manage produce cleanliness and preparation.
   • Use windows remote control to solve problems when phone help is inadequate.
   • Lead client s data migration into product solution and lead QA efforts.
   • Devise training modules and PowerPoint presentations to ensure teams remain accurate and skil.
   • Install, train and support POS software/hardware including gas pump interface and scanning.
   • Conduct research in RDMS systems using quantitative/statistical models develop in SAS & SQL programming software.

   More customer service analyst duties

3. Make a budget

   Including a salary range in the customer service analyst job description is a good way to get more applicants. A customer service analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a customer service analyst in Florida may be lower than in New York, and an entry-level engineer typically earns less than a senior-level customer service analyst. Additionally, a customer service analyst with lots of experience in the field may command a higher salary as a result.

   Average customer service analyst salary

   $45,169yearly

   $21.72 hourly rate

   ---

   Entry-level customer service analyst salary

   $25,000 yearly salary

   Updated January 21, 2026

   Average customer service analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$74,856	$36
   2	New Jersey	$74,719	$36
   3	Maryland	$71,717	$34
   4	Massachusetts	$70,059	$34
   5	Pennsylvania	$69,628	$33
   6	District of Columbia	$66,384	$32
   7	Rhode Island	$62,530	$30
   8	California	$60,233	$29
   9	Virginia	$59,258	$28
   10	Illinois	$56,958	$27
   11	Indiana	$52,024	$25
   12	Wisconsin	$50,589	$24
   13	North Carolina	$49,229	$24
   14	Ohio	$48,652	$23
   15	Washington	$46,952	$23
   16	North Dakota	$44,299	$21
   17	South Carolina	$43,846	$21
   18	Texas	$43,074	$21
   19	Missouri	$42,250	$20
   20	Oregon	$41,886	$20

   Average customer service analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$101,066	$48.59	11
   2	Barclays	$98,493	$47.35	1
   3	GAVS Technologies	$94,031	$45.21
   4	Constellation Energy Partners	$92,081	$44.27
   5	MathWorks	$91,355	$43.92
   6	Allergan plc	$89,211	$42.89	1
   7	E2open	$89,151	$42.86
   8	Capgemini	$88,094	$42.35	42
   9	Verint	$80,933	$38.91
   10	Sriven Systems	$80,051	$38.49
   11	Splunk	$78,213	$37.60
   12	Accenture	$75,201	$36.15	180
   13	PNM Resources	$73,029	$35.11
   14	Monster Products	$68,218	$32.80	2
   15	FiscalNote	$67,326	$32.37
   16	Oracle	$62,885	$30.23	318
   17	Cigna	$61,686	$29.66	3
   18	Phoenix Contact	$60,664	$29.17
   19	Louisville Water	$60,600	$29.13
   20	Sysco	$60,555	$29.11	10

4. Writing a customer service analyst job description

   A customer service analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer service analyst job description:

   Customer service analyst job description example

   • Able to lift up to 25 lbs and carry up to 30 feet

   • Able to push/pull up to 90 lbs up to 30 feet

   • Able to stand and walk for a majority of work shift

   • Follows restaurant cash handling safety and security procedures

   • Adheres to restaurant and City/State/United States safety requirements

   • Knowledge of and compliance with restaurant's Human Resources policies and processes

   
   

   We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

   Company Introduction

   For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
   Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
   In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.

   Copy this example

   

5. Post your job

   There are a few common ways to find customer service analysts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer service analyst job on Zippia to find and attract quality customer service analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit customer service analysts, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   Sometimes, it's not enough to interview customer service analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service analyst

   Once you have selected a candidate for the customer service analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new customer service analyst. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer service analyst?