Customer Service Analyst remote jobs

Job Title: Remote Customer Support Specialist Monthly Pay: $3,300 - $3,900/month We're looking for friendly, reliable individuals to join our team as Remote Customer Support Specialists. This work-from-home role involves answering incoming calls and assisting customers with general questions or concerns. You'll be the first point of contact for people looking for support, so being able to communicate clearly and remain calm under pressure is important. If you enjoy engaging with others, solving straightforward issues, and working independently, this position could be a strong fit for you. Job Responsibilities: Answer inbound customer calls and provide accurate, helpful responses to general inquiries. Make simple outbound calls as needed, such as appointment reminders or follow-up updates. Maintain a friendly, patient, and professional tone in every interaction. Record key details from each call accurately using our provided digital tools and systems. Follow straightforward, step-by-step procedures to guide each call effectively. Stay in regular communication with your remote team through scheduled check-ins, chats, or updates. Qualifications: Clear speaking and active listening skills are essential. Comfortable using a computer and switching between digital tools or tasks as needed. A dependable internet connection and a quiet, distraction-free home workspace. A team-oriented attitude, with a willingness to support others and ask for help when needed. No prior experience required-comprehensive paid training is provided. Previous experience in customer service, retail, or hospitality is helpful but not required. Perks & Benefits: Fully remote position-work from the comfort of home. Competitive monthly pay: $3,300 - $3,900. Paid training included from your first day. Flexible scheduling options, including weekends, based on your availability. Supportive team culture with approachable managers. Potential opportunities for growth and advancement within the company.

We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS - Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members

This role is for one of Weekday's clients. We are currently helping hire for one of the leading AI labs (via one of our partners); supporting them in building and refining advanced AI systems. This is a unique opportunity to apply your Investment Services expertise toward shaping AI systems designed to replicate real-world workflows across investment banking, private equity, asset management, and equity research. You will help evaluate, calibrate, and enhance AI models to ensure their outputs align with professional standards in the investment domain. Requirements What exactly would you do? Evaluate AI-generated outputs in investment-related tasks for quality, accuracy, and business alignment Calibrate AI decision-making processes in valuation modeling, portfolio analysis, forecasting, risk assessment, and scenario planning Provide structured feedback to improve clarity, consistency, and financial rigor Requirements 🎓 Education: Bachelor's degree in Finance, Economics, Business Administration, or a related analytical field (MBA or certifications such as CFA, CPA, CAIA are a plus) 💼 Experience: 2+ years in investment services, ideally in investment banking, private equity, asset management, equity research, or related buy-side/sell-side roles within established organizations 📊 Skills: Strong proficiency in investment analysis and financial modeling (valuation, market analysis, portfolio construction, risk-return assessment) Solid understanding of investment processes, performance metrics, and strategic decision-making frameworks Excellent analytical, critical thinking, written, and presentation skills, with the ability to simplify complex financial insights 📍 Location: Remote (flexible, work from anywhere) Benefits 💵 Compensation: $90 to $150 per hour (based on experience) 🎁 Bonus: Weekly performance incentives of $20-$100 per hour for top performers 🕒 Time commitment: ~20 hours per week (part-time) ⏳ Project duration: 1-2 months 🌍 Fully remote, asynchronous work - flexible schedule 📑 Independent contractor engagement, with daily payments via Stripe Connect

Analyst - Order To Delivery This is a role within Order to Delivery with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also looking for and working on initiatives to improve processes and streamline activities. This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs TASKS, DUTIES & RESPONSIBILITIES Customer Service - Day-to-Day Responsibilities (~70%): * Manage order lifecycle from receipt through shipment. Inclusive of order block management, release to distribution & follow up/follow through of open items in a timely manner for your portfolio * Able to use strong and varied communication (verbal, written, visual, data) to illustrate points and suggestions with cross functional teams and peers to challenge the status quo and look for new ways of working to help achieve our goals for the department and customer. * Ability to influence, presents findings and proposed solutions, gains buy-in and drives change * Provide reporting based on needs of customer accounts and department * Actively participate in cross-functional Logistics Teams to improve existing processes for efficiency * Participate in Sales, Supply Chain and Departmental meetings * Understanding the impact that Order to Delivery has on the supply chain flow, including the ability to anticipate potential roadblocks * Customer Service - Additional Responsibilities (~30%) * Drive customer satisfaction by collaborating with key stakeholders to understand and support customer service level and on time ship/delivery requirements. * Identify project initiatives to gain efficiency, drive process improvements by developing sustainable solutions across groups. * Optimize existing reports, analytical tools, data sources, database queries and procedures * Performs and participates in root cause analysis while recommending solutions/improvements JOB REQUIREMENTS Education, Experience and Skills * College Degree Required * Supply Chain / Logistics experience preferred * Excellent analytical skills with strong attention to detail * Excellent communication, interpersonal and organizational skills * Enthusiasm to work in a fast-paced, team-oriented environment * Ability to present data collected and analyzed to key business partners * Ability to understand the nuances of communicating effectively with Finance and IT * Ability to seek effective and efficient ways to achieve results * Ability to build and maintain positive relationships with internal and external customers * Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions * Ability to work independently as a self-starter while remaining detail oriented * Strong excel skills including proficiency in creating pivot tables, vlookups, advance formulas and functions allowing for data driven decisions to be made Specific Designations, Certifications or Licenses * SAP experience is desired but not required * PowerBi, Celonis Tableau, Analyzer is desired but not required * Lean/Six Sigma Business Process Improvement experience is desired but not required Competencies: Analytical: * Ability to analyze large data sets and conduct root cause investigations * Functional (transactional) knowledge * Calculated decision-making abilities * Analyze current processes to identify opportunities for improvement Interacts effectively: * Listens and communicates well Displays sensitivity to the L'Oreal Métier and demonstrates excellence: * Focuses on completing work accurately and with high quality * Sets high standards of performance for self and others Achieves results: * Pursues objectives with drive * Stays proactive * Acts with integrity Manages complexity and demonstrates entrepreneurship: * Reasons from multiple perspectives * Makes decisions independently * Takes initiative * Multi-tasking This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties, and skills required of an incumbent in this position.

Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season.. Agents will.serve customers by providing product and service information; resolving product and service issues. Customer Service Representative Job Duties: Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation. Research, analyze and determine an appropriate course of action for TurboTax customers. Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions. Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact. Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires. Act as a technical resource when assisting customers to resolve problems with devices and equipment. Provide support via phone and/or SmartLook one-way video and screen share technology. Customer Service Representative Job Qualifications: 1 year of customer:service call center, retail or helpdesk. Excellent technical and customer service skills - passion for providing the BEST customer experience. Must have extensive experience with Windows OS, web browsing, email, and various software applications.. Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires. Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer. Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech). Requires strong active listening skills to accurately paraphrase a customer conversation. Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.

Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn. Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. What You'll Do: Provide excellent product support to our clients via email and live chat to enhance the client experience Influence product development through valuable feedback to our Product and Engineering teams Be able to remain organized and be able to prioritize in a high-volume environment Take ownership of support tickets from start to completion while providing value-added information Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally Contribute to our internal product training sessions and engage with our global Support team Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement. What You'll Bring: A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles. Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner. A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success. Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment. Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting. Familiarity with ticketing or live chat systems is a plus, but not required. Willingness to work on a hybrid schedule with 2 days in the office. The position may include occasional shifts outside standard office hours to ensure timely client support. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off for enhanced work-life balance Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Customer Service Supervisor - Retention for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits. If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for: * Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers. * Develop performance improvement/action plans to address performance gaps or deficiencies. * Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence. * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume. * Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers. * Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions * Support the continued growth of the Customer Service department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals * Handle and interact/engage in TEAMS chat We Offer: * A Competitive Compensation package * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM * The Pest Management Industry is growing - and is a recession resistant line of business * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY? Qualifications What's required * High School/GED * At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * At least 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What's required * High School/GED * At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment * At least 2-4 years of experience leading a remote team * We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements * Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise * A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem What you'll need * Excellent interpersonal and communication skills * Demonstrated ability to prioritize tasks and manage time efficiently * Proficient in Microsoft Office * Comfortable working in a high-volume role * Basic computer skills in various software and web-based applications * We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams. Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits. If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs! The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for: * Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers. * Develop performance improvement/action plans to address performance gaps or deficiencies. * Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence. * Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries * Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume. * Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers. * Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions * Support the continued growth of the Customer Service department through continuous process improvement initiatives * Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan * Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals * Handle and interact/engage in TEAMS chat We Offer: * A Competitive Compensation package * Comprehensive benefits package including medical, dental, vision & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick time * Employee discounts, tuition reimbursement, dependent scholarship awards * Inclusive training programs as the industry leader Why Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM * The Pest Management Industry is growing - and is a recession resistant line of business * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA * Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY?

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients. As a Customer Service Coordinator, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience! Requirements: Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. Previous experience using the ERP system, CargoWise One, is preferred. Previous experience handling or selling ocean and/or air services is preferred. Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. Clear and effective communication skills. Responsibilities: Validate and confirm all ocean/trucking/rail/air shipment bookings. Manage shipments from origin to final destination to ensure customer satisfaction. Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices. Build customer relationships and provide excellent customer service. Manage daily emails/phone calls from customers and other OEC offices regarding shipment details. Relay customer inquiries to the appropriate departments and provide the customer answers. Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination. Salary: $22-$28/hour dependent on transferable experience and education level. Benefits: Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group. 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time. Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance. 401K retirement plan with 3% company match. Discounted pet insurance - woof! woof! meow! Annual performance bonus and mid-year reviews for salary increases. Education: Bachelor's degree or higher is preferred. OEC Group is an Equal Opportunity Employer

Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls. About us:• Proud Parent Company: Globe Life• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement. Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.• Secure your future with comprehensive life insurance coverage.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Plan for retirement with confidence, as we offer a robust retirement plan.• Benefit from renewals, further rewarding your long-term commitment. All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role Onboarding and Implementation is a crucial and foundational part of our customers' journey with FINTRX. You will be the first team member that our Growth & Core customers will engage with in their customer journey with FINTRX. We aim to design and iterate on an easy and seamless onboarding and implementation experience, helping our customers leverage the often complex nature of the outputs and jobs to be done with FINTRX. To successfully onboard a customer, you will need to seamlessly coordinate implementation activities with both internal and external stakeholders, provide recommendations and best practices for using the system, and partner with Account Management to drive our customers' long term success. Responsibilities: Manage ~24 customer onboardings per month for Core accounts in our downmarket segment. Understand new customer goals, and tailor your onboarding approach to your customers based on factors such as Asset Class, target investor profile, use case, project timelines, previous experience in fundraising, etc. Project manage the technical implementation with CRM systems (where applicable) and execute on account creation Ensure customers successfully accomplish onboarding milestones and exit the onboarding phase of the relationship within 30 days from FINTRX access date. Create and contribute to customer onboarding and enablement content Contribute to continuous improvement and refinement of the FINTRX Customer Onboarding Process Optimize the customer experience by providing customer coaching and training in live online engagements and in recorded sessions Engage with customers to triage and/or resolve inbound support requests through live chat, email, and phone Requirements Experience in or strong working knowledge of the wealth management industry Must be able to learn and adapt to new systems and processes quickly Excellent written and verbal communication skills Attention to detail, documentation and organizational skills Ability to multitask and meet aggressive deadlines Strong teamwork and collaborative skills Candidate must be able to work EST business hours This role requires a high level of organization, detail orientation, urgency, and an unrelenting pursuit of customer value. You will be expected to operate nimbly and adjust to changing customer needs, all while driving decisions that have implications and impact at the intersection of our customers, our business, and yourself. Benefits Competitive annual salary Health Care Plan (Medical, Dental & Vision) 401k Retirement Savings Plan Unlimited Paid Time Off Remote work environment* In addition to our competitive compensation package, we offer a highly motivated, growing and supportive environment with the opportunity to work alongside many other highly talented professionals. We strive to continually build on our evolving culture - which is built on; innovation, drive, and top tier product creation on behalf of our global client base. FINTRX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. *Must be able to work EST business hours

At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. As a Member of Client Operations, Stablecoin, you will be a vital part of the daily operations at Anchorage Digital Bank. You will collaborate daily with the Client Operations team to support the issuance and redemption of stablecoins and our fiat operations. In this role, you are responsible for ensuring operational excellence by assisting with the execution of transactions in a timely and risk-conscious manner. You will become familiar with the operational flows of our institutional clients and help ensure their needs are met, serving as an internal advocate in partnership with Client Experience and other teams. You will have an opportunity to gain a full understanding of stablecoin operations, as well as the regulatory and operational considerations of each step. You will work closely with your teammates in ensuring processes and procedures are developed and continuously refined.In this role you will: Assist with the daily operational activities of stablecoin issuance and redemption, ensuring all processes are followed accurately. Conduct stablecoin operations across mint/redeem workflows, internal controls, fiat on/off ramp processes. Support the use and configuration of internal systems and third-party tools for secure and efficient operations. Generate daily operational reports and track key metrics. Collaborate with stakeholders and internal teams to ensure smooth and efficient processes. Consistently execute operations, update procedures, and act in a timely and risk-conscious manner. Technical Skills: Maintain a basic understanding of financial systems and processes. Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDtb, USDG). Capable of navigating and learning various systems and tools. Ability to support the end-to-end processing of operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner. Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker. Knowledge of reconciliation tools and methodologies. Complexity and Impact of Work: Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced. Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks. Contribute to delivery of day-to-day results on core tasks with some direction. Identify and escalate risks to the organization and to clients to management. Organizational Knowledge: Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients. Enthusiasm for building and optimizing both traditional and digital asset operational capabilities. Ability to thrive in a collaborative environment where cross-functional teamwork is essential. Stay abreast of regulatory developments and best practices related to stablecoins and digital assets. Communication and Influence With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads. Experience with different channels of support and communication, including chat, text, telephone, email and video conference. Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues. Communicate with internal counterparties in a clear, articulate, and solution-oriented manner. You may be a fit for this role if you have: You have 3+ years of professional working experience in financial operations, treasury operations or crypto payment processing. Understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets. Knowledge of specific stablecoin protocols and blockchain networks (e.g., USDC, USDG). You have experience supporting institutional client operations in financial services, or another heavily regulated industry. You have foundational knowledge and interest on the following subjects: blockchain, crypto-economics, stablecoins You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. Although not a requirement, bonus points if: You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :) About Anchorage Digital: Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation. Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

Hi Workday enthusiast. What you need - Mandatory: To have Configured Workday Open Enrollment for at least 3 companies - Please do not apply if you have never set up Workday Open Enrollment. It is an absolute requirement and we cannot hire you with it. Only serious candidates please. What you'll be doing: Lead a Workday Open Enrollment configuration and support process, adding improvements and automating processes Identify/research and resolve Workday Open Enrollment solution issues as needed Help to develop the knowledge, abilities, and skills of the Workday Benefits team Work closely with head of Benefits/Total Rewards to define the needed functionality Be the Workday subject matter expert of the use of Workday Open Enrollment solution Provide subject matter expertise to aid in decision making related to the Workday Open Enrollment process Architect overall Workday Open Enrollment solution to ensure that all work streams are cohesive and downstream impacts are considered and mitigated Advise clients on industry standards and leading practices. Demonstrate design options using prototyping. What we need to have: 5+ years of consulting experience, most recently in a Sr. Consultant, or similar level role, preferably with a large consulting firm 4+ years of custom Workday Open Enrollment solution configuration. Experience managing teams of 1+ persons Ability to talk with client about all the choices, their benefits and costs, and help guide the overall requirements process. Specs on the role we are offering: Contract: Term - 2 months to Oct 15, 2022 (might be extended) Start - Aug 8-15, 2022 40/hours/week - Full Time Your Location: 100% Remote Client Location: Central Time Zone Rate: Negotiable Who we are: CloudSmartHR is the next generation of Workday consulting firms. We combine skilled Workday consultants with transparent communication and New paradigm in Workday consulting. We have been around a long time and have seen what works. Get what you have always wanted. * Access to a huge, talented team * Fantastic Rates that work within your budgets * Easy to work with using our transparent reporting process * No-headache results. You deserve a NEW level of relationship with your Workday partner. Find out why we get top recommendations.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at *******************/innovative-medicine. Apply today for this exciting opportunity to be part of our growing team! Remote work options may be considered on a case-by-case basis and if approved by the Company. The Export Analyst will be primarily responsible for ensuring that all international affiliate orders are processed accurately, compliantly and efficiently in accordance with all J&J SOPs, specific country shipping requirements and all Government Laws and Regulations. In addition, the Export Analyst will be responsible for integrating and/or streamlining the Export processes to best leverage J&J resources. Key Responsibilities: Understand and optimize Export processes to improve lead times and efficiencies. Implement automation and digital improvements where possible. Advise management of changing needs of customer base and recommend process changes to accommodate customer requirements. Responsible for providing processes, troubleshooting, and solutions to Sr. Coordinators on Export team as it relates to system capabilities, processes, and affiliate management. Ensure adherence to all policies, procedures, regulations, and quality compliance (FDA, DEA, J&J QA standards) to be ready for internal and external audits Export Analyst will lead projects to support system upgrades, new product launches, new country launches, recalls, acquisition, and divesture activities as appropriate. Lead and support implementation of projects, ensuring clear and timely communication on status to business partners. Partner with Supply Chain, E2E Global Production Planning, Transportation, Operations, Controlled Substance Compliance, RD&S, etc. to resolve issues, complaints and/or adhoc inquiries. Investigate and research to resolve issues, present the data and effectively communicate action plan and resolution to affiliates and leadership, as the need arises. Develop deep knowledge of Export processes, country policies, metrics, and regulatory standards. Drive digital analytics to create and customize Export lead time metrics dashboard. Write and maintain SOPs in Tru-Vault to ensure all Export processes are clearly documented, standardized, and trained. Export Analyst will act as lead trainer for new resources and others as appropriate Qualifications Education: Minimum of a Bachelor's/University or equivalent degree is required Experience and Skills: Required: A minimum 3 years of working experience The ability to handle ambiguity within the J&J NA Deliver and Supply Chain enterprise Advanced order management systems knowledge Prior project work experience Analytical and/or Lean Thinking background Ability to work with individuals from different cultures and backgrounds Demonstrates an understanding of the supported franchises and business processes needed to achieve results. Understands relevant products and applies this knowledge to day-to-day responsibilities Customer-centric background Ability to build professional relationships across functions and sites, both internally and externally, to achieve shared goals Experience analyzing problems, issues, and situations. Ability to communicate expertly and effectively through multiple channels (i.e., phone, email, and other business correspondence) Ability to effectively present information and respond to questions from peers and supervisors / managers Preferred: Knowledge and experience in import/export Other: Ability to work non-standard hours due to Global affiliate business needs Ability to travel up to 10% of the time; international and domestic For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit ********************* Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): United States - Requisition Number: R-045234 Canada - Requisition Number: R-047403 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management

Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home USA Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation:Work from home and take surveys to earn Money.There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.Opportunities to earn rewards. Responsibilities:Take part with work from home surveys/studies by following written and oral instructions.Participate in research focus groups.Each panel receives a complete written study.If products or services are provided, you must actually use them. Needs:You must have a working camera on your smart phone or a webcam on your desktop/laptop.Access to reliable internet connection is essential.You would like to be fully involved in one or more of these topics.Capacity to understand and follow written and oral instructions. Job Benefits:Participation in online and in-person discussions.If you work remotely, there is no commute.No minimum hrs. This is a work from home job.Get free samples from our partners and sponsors for your feedback on their products.Participate in product testing and see products before the public.Part-Time job. Work from Home. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home. * Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job. Apply: We invite you to apply if you are the type of person who is self-motivated as well as comfortable working on your own from home, take pleasure in such job as e-mail customer support, data entry and also review products, then you are the person we are trying to find. Data entry agents come from all different backgrounds including, data entry, telemarketing, customer support, sales, clerical, secretary, administrative assistant, receptionist, phone call center, part-time, retail. APPLY AT : ***********************************************

Job DescriptionDescription: Soleo Health is seeking a Client Support Manager to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Soleo Health Perks: Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program The Position: The Client Support Manager (CSL) serves as a key resource for managing contracted client relationships, including Soleo's narrow network and Site of Care Programs. The CSL communicates with internal and external stakeholders, primarily via phone or email, to resolve payer-related contractual and communication issues promptly and accurately. This role reports to the Patient Access department and ensures compliance with payer program requirements. Responsibilities include Maintain relationships with assigned payer organization personnel in a customer service capacity. Support Soleo Health's contracted clients as assigned. Communicate effectively with payers via email, phone, letter, or portal. Collaborate with the assigned Payor Director or Senior Director. Serve as Manager between payers and Soleo departments. Manage daily communications with designated health plans. Handle direct referral processes and respond to case managers within required timeframes. Follow up on payer initiatives and program requirements. Use Soleo software to review account notes and pricing. Send updated logs as required by payers. Act as primary contact for assigned payer initiatives. Support contract implementation and ensure compliance. Prepare and submit client reports by due dates. Complete ad hoc reports and projects as requested. Assist with reimbursement projects and address client billing inquiries. Adhere to Soleo Health policies, procedures, and standards of conduct. Attend mandatory annual training courses. Report known or suspected violations of policies or standards. Perform other related duties as assigned. Schedule: Monday-Friday 8:30am - 5:00pm Requirements: Home infusion and/or specialty pharmacy required Bachelor's degree in business administration, Healthcare Administration, or a related field (preferred), or equivalent relevant experience 2-4 years of experience in healthcare, managed care, customer service, or client account management Experience with payor relationships and working within healthcare contracts, credentialing, and re-credentialing processes Familiarity with case management procedures, referral processes, and billing/reimbursement systems Experience using healthcare management software and online portals for payor and referral management Must have organizational, written, communication and interpersonal skills Proficient in Microsoft Office and other applications including Word, and Excel About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! Soleo's Core Values: Improve patients' lives every day Be passionate in everything you do Encourage unlimited ideas and creative thinking Make decisions as if you own the company Do the right thing Have fun! Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Keywords: payor support, payor relations, intake, prior authorization, benefit verification, lead, supervisor

Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls. About us:• Proud Parent Company: Globe Life• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement. Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.• Secure your future with comprehensive life insurance coverage.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Plan for retirement with confidence, as we offer a robust retirement plan.• Benefit from renewals, further rewarding your long-term commitment. All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!

Title Client Support Services Manager Secondary Title Group / Grade J Classification Managerial/Supervisory Overtime Eligible Exempt Division Operations & Finance Differentials N/A Department Information Technology Services Reports To Chief Information Officer Supervision Received Works under the general supervision of the Chief Information Officer Supervisory Responsibility Supervises Management, Administrative/Confidential, Faculty, Classified, Student, Volunteer, and/or Temporary Staff of assigned department(s). Position Summary The Manager of Client Support Services oversees the daily operations of the client support team, ensuring the efficient and effective delivery of technical and customer service to internal and external users. This position provides leadership and direction to staff, develops and implements support processes, and monitors service performance to maintain high levels of client satisfaction. The role collaborates with Information Technology leadership and cross-departmental stakeholders to align support services with institutional goals, resolve complex service issues, and promote continuous improvement in client experience and operational efficiency. 1. Leadership & Management * Supervise and lead Client Support Services staff, including hiring, training, coaching, and performance evaluations. * Develop a collaborative, service-oriented culture that emphasizes accountability, communication, and continuous improvement. * Oversee workload distribution and scheduling to maintain consistent service coverage across all campuses. * Manage employee relations matters and coordinate professional development opportunities in accordance with HR policies. 2. Service Delivery & Quality Assurance * Manage daily client support operations to ensure timely and effective technical assistance for college users. * Oversee complex or escalated service issues requiring advanced troubleshooting or coordination with other IT teams. * Establish, document, and maintain service standards and procedures that promote consistency and efficiency. * Monitor key performance indicators, prepare reports, and recommend improvements based on data analysis. 3. Process Improvement & Strategic Planning * Evaluate and optimize workflows, technologies, and departmental practices to increase efficiency and service quality. * Collaborate with IT leadership in developing and implementing goals aligned with institutional priorities. * Maintain accurate and current documentation for procedures, policies, and knowledge bases. 4. Collaboration & Stakeholder Communication * Serve as a liaison between the Client Support Services team, IT units, and other college departments. * Communicate proactively regarding projects, system maintenance, and technology initiatives. * Represent Client Support Services on institutional committees and workgroups. 5. Other Duties as Assigned * Participate in professional development and college-wide initiatives supporting institutional goals. * May participate in College committees as assigned * Engages in professional growth opportunities as assigned * ·Performs other duties as assigned Institutional Expectations * Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage. * Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds. * Participates in recruitment and retention of students at an individual and institutional level in promotion of student success. * Embraces and leverages appropriate technology to accomplish job functions. * Provides high quality, effective service through learning and continuous improvement. 1. Minimum Qualifications * Education - An Associate's degree in Business Administration, Management, Communications, Computer Science, or a related field. * Experience - Four (4) years of progressively responsible experience in client support, information technology, or customer service operations, including at least two (2) years in a supervisory or lead capacity. Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree. Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines. 2. Preferred Qualifications * Bachelor's degree or higher in a related discipline. * ITIL Foundations v4 or equivalent certification in IT service management. 3. Essential Knowledge, Skills, & Abilities (Core Competencies) * Knowledge - Requires foundational knowledge of customer service operations, including standard practices for handling inquiries, resolving complaints, and maintaining client satisfaction. Must understand business communication, office software (such as Microsoft Office or Google Workspace), and standard reporting methods. Also requires familiarity with workplace supervision principles, time management, and basic budgeting or resource allocation to support departmental needs. * Skills - Requires strong leadership and team management abilities, advanced knowledge of customer service practices, and excellent communication and interpersonal skills. Must demonstrate proficiency with CRM or ticketing systems, analytical and problem-solving abilities, and the capacity to interpret performance metrics to drive improvements. Strategic thinking, organizational skills, and the ability to collaborate across departments are also essential to ensure efficient operations and exceptional client experiences. * Abilities - Must be able to lead and motivate a diverse team, foster a positive work environment, and maintain high levels of customer satisfaction. Requires the ability to analyze complex issues, make sound decisions under pressure, and manage multiple priorities effectively. Strong communication, collaboration, and strategic planning are essential, as along with adaptability to evolving client needs and organizational goals. 4. Other Requirements * Availability for occasional evening or weekend work, and routine travel between campuses. * For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required. 5. Remote Work Options (see AP 7239 Working Remotely for more details) * This position functions as an in-person work arrangement, working on campus with either a set schedule or flexibility depending on operational needs. 6. Physical Demands The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. * Manual dexterity and coordination are required for more than half of the daily work period, which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment. While performing the duties of this position, the employee is frequently required to sit, stand, walk, reach, bend, stoop, twist, see, talk, and hear, and occasionally kneel, crouch, climb, balance, and manipulate objects. The position requires some mobility, including the ability to move materials up to 5 pounds daily and 5-25 pounds rarely. This position requires both verbal and written communication abilities. 7. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee is primarily working indoors in an office environment and regularly travels between campuses to supervise staff or attend meetings. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate, and the lighting is adequate. This is a full-time Exempt/Managerial (100%, 246 days/year) position in the Information Technology Services department. Starting compensation will be based on Grade J of the 2025-26 salary schedule, in accordance with initial placement per the current Management, Administrative, and Confidential Employee Handbook. Consideration will be given to related experience and educational achievement but generally not expected to exceed the midpoint of the range. Position will remain open until filled, with screening scheduled to begin 12/1/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review. RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at ************. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609. Public Service Loan Forgiveness Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: **********************************

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: * Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. * Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. * Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. * Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications * Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred * Proficient typing, listening, computer, and reading skills * Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays * Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details * Excellent problem-solving skills with the ability to multi-task * Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller * Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions * Professional and upbeat attitude that thrives in a fast-paced environment * Desire and ability to provide excellent customer service on every interaction * Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: * Paid Training * Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays * Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions * Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements * Relaxed dress environment * Generous Paid Time Off - rest and relaxation! * Year-round employee appreciation events and online recognition award program - you are awesome! * Free Coffee at all LSI facility locations * Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) * Life and Disability Insurance * Pet Insurance * Paid Volunteer Time Off - give back to your community! * Educational Assistance and Employee-Assistance-Program * 401k/Profit Sharing with Safe Harbor Match * Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.