Customer service analyst resume examples for 2025
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How to write a customer service analyst resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer service analyst role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in customer service analyst-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some customer service analyst interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a customer service analyst resume:
- SQL
- Data Analysis
- PowerPoint
- Logistics
- Excellent Interpersonal
- Customer Satisfaction
- Customer Inquiries
- Strong Analytical
- Data Entry
- Windows
- Work Ethic
- Customer Feedback
- Customer Data
- Process Improvement
- Customer Support
- Technical Support
- Strong Customer Service
- Post Sales
- EDI
- Inbound Calls
- POS
- QA
- Problem Resolution
- HR
- Customer Care
- Order Entry
- Customer Accounts
- Order Management
- KPI
- External Clients
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer service analyst.
How to write customer service analyst experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great customer service analyst resumes:
Work history example #1
Customer Care Associate
Serco
- Facilitated communication between Business Services and other departments throughout the organization.
- Identified, delegated, and trained the Assistant Administrator CCR in support of in-house call center which provided Tier1 level support.
- Worked with operations agents, flight crews, and pilots insuring FAA safety regulations and standards were adhered to.
- Learned Paypal Business POS system.
- Expedited communication to various external departments and opened new accounts while correcting errors on existing accounts.
Work history example #2
Loan Specialist (Part-Time)
OneMain
- Compiled homeowner information and documents to negotiate deed in lieu approval.
- Reviewed HUD1settlement statement for approval communicating and rectifying deficiencies with settlement agent to comply with RESPA requirements.
- Observed collection calls to ensure quality conversations that complied with FDCPA and SMSI's policies and procedures.
- Processed mortgages Performed quality control checks of completed files for HMDA accuracy
- Assisted clients through telemarketing and in person to refinance/purchase on Conventional, FHA and VA loans (including reverse mortgages).
Work history example #3
Customer Service Analyst
H-E-B
- Maintained and promoted a positive and productive atmosphere in a high volume/on demand work environment.
- Experienced in handling positive and negative situations with many customers
- Suggested implementation of system to perform call tracking in Sharepoint.
- Maintained professional work related communications with corporate supervisors as well as subordinates.
- Requested to advise associates, customers and visitors, regarding policy and classification procedures.
Work history example #4
Account Manager And Customer Service Manager
Food Lion
- Facilitated new employee training program to foster a positive attitude towards organizational goals.
- Served as Customer Service Manager when CSM was not in store.
- Reconciled till counts, loans, Register Pickups and counted down registers for cashiers and all monies the store acquired daily.
- Developed CSM continuity/training folder, to include a complete phone listing of all the stores in Arkansas.
- Handled cash flow activities, including deposits, accounts receivable, accounts payable, and payroll.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Master's Degree in business
Strayer University, Washington, DC
1998 - 1999
Bachelor's Degree in criminal justice
University of Maryland - College Park, College Park, MD
2003 - 2006
Highlight your customer service analyst certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your customer service analyst resume:
- Certified Pharmacy Technician (CPhT)
- CompTIA A+ Certification
- Certified Information Technology Professional (CITP)
- Certified Public Accountant (CPA)
- IT Information Library Foundations Certification (ITIL)