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Customer service analyst skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical customer service analyst skills. We ranked the top skills for customer service analysts based on the percentage of resumes they appeared on. For example, 7.5% of customer service analyst resumes contained sql as a skill. Continue reading to find out what skills a customer service analyst needs to be successful in the workplace.

15 customer service analyst skills for your resume and career

1. SQL

Here's how customer service analysts use sql:

Researched data quality via SQL queries in TOAD; contacted Finance partners if any manual corrections were needed and provided justification.
Monitor production and test and SQL jobs that run throughout the night and fix jobs if they crash in AS/400 IBM.

2. Data Analysis

Here's how customer service analysts use data analysis:

Improved data analysis of Customer order entry by creating a centralized database for Delivery, Protective, and Secondary customers.
Managed select strategic customer relationships, generating orders through data analysis, and operation of SAP system.

3. PowerPoint

Here's how customer service analysts use powerpoint:

Developed and refined PowerPoint presentations for Vice President and Director.
Implemented Microsoft PowerPoint marketing presentation for Sales Department.

4. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer service analysts use logistics:

Trained shipping department personnel in roles or responsibilities regarding logistics strategies to ensure consistent productivity.
Initiated collections of charge backs for logistics deductions which increased overall payments throughout the organization.

5. Excellent Interpersonal

Here's how customer service analysts use excellent interpersonal:

Possess excellent interpersonal, analytical, and organizational skills.

6. Customer Satisfaction

Here's how customer service analysts use customer satisfaction:

Conducted customer insight research projects that measured customer satisfaction and problem resolution regarding product quality, delivery experience and service events.
Intervene and coach/correct employees who are not following correct customer procedures and operational procedures that impact customer satisfaction and company image.

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7. Customer Inquiries

Here's how customer service analysts use customer inquiries:

Handled customer inquiries, complaints, via telephone/email while managing high volume workload within a deadline-driven environment.
Investigated and addressed customer inquiries and complaints in a timely and empathetic manner.

8. Strong Analytical

Here's how customer service analysts use strong analytical:

Provided strong analytical and statistical data and recommendations that improved service operations.
Used strong analytical skills to build and report trends for frontline employee's as well as leadership for all departments.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service analysts use data entry:

Navigated computerized data entry system or other relevant applications and provides thorough documentation of caller contact.
Performed limited database maintenance functions such as data entry and editing of physician and hospital databases.

10. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service analysts use windows:

Assist in the administration and support of Windows servers and workstations ranging from Windows 98 to Windows 2003 server; i.e.
Provided 1st and 2nd level support for customer's using Windows 95, Windows 98 and Windows NT 4.0.

11. Work Ethic

Here's how customer service analysts use work ethic:

Recognized repeatedly for strong work ethic, letters of recommendation from clients direct phone calls to supervisors.
Create and design the implementation of new tasks, personal development and work ethic courses.

12. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how customer service analysts use customer feedback:

Support business optimization via regular reporting on customer feedback and pain points to stakeholders throughout company.
Implemented content analysis methods on unstructured customer feedback to uncover critical customer needs.

13. Customer Data

Here's how customer service analysts use customer data:

Researched software products for tracking customer data and made appropriate recommendations on company software application purchase.
Maintained Price Management and Linkage customer databases.

14. Process Improvement

Here's how customer service analysts use process improvement:

Formulated and delivered process improvement recommendations to payroll management resulting in decreased case management cycle-time from 72 hours to 24 hours.
Optimized data quality by performing data scrubbing and utilizing client data standards to ensure process improvement strategies were properly implemented.

15. Customer Support

Here's how customer service analysts use customer support:

Enlisted to Customer Support Team in lieu of company restructuring that eliminated previous position.
Provided escalated customer support to Retail Financial Customers in a fast paced call-center.

5 Customer Service Analyst resume examples

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What skills help Customer Service Analysts find jobs?

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List of customer service analyst skills to add to your resume

The most important skills for a customer service analyst resume and required skills for a customer service analyst to have include:

SQL
Data Analysis
PowerPoint
Logistics
Excellent Interpersonal
Customer Satisfaction
Customer Inquiries
Strong Analytical
Data Entry
Windows
Work Ethic
Customer Feedback
Customer Data
Process Improvement
Customer Support
Technical Support

Strong Customer Service
Post Sales
EDI
Inbound Calls
POS
QA
Problem Resolution
HR
Customer Care
Order Entry
Customer Accounts
Order Management
KPI
External Clients
SharePoint
Customer Expectations

Level Agreements
Customer Orders
Outbound Calls
Customer Complaints
Technical Issues
Customer Calls
Government Agencies
Customer Interaction
Trouble Tickets
Technical Troubleshooting
Billing Issues
Product Availability
Medicaid
Telephone Calls
Customer Problems
AS400

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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