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Job outlook for customer service analysts in the United States
Customer service analyst job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service analyst job growth rate is 10% from 2018-2028.
About 83,100 new jobs for customer service analysts are projected over the next decade.
Customer service analyst salaries have increased 9% for customer service analysts in the last 5 years.
There are over 6,005 customer service analysts currently employed in the United States.
There are 151,770 active customer service analyst job openings in the US.
The average customer service analyst salary is $45,169.
Are customer service analyst jobs in demand?
Yes, customer service analyst jobs are in demand. Customer service analyst demand is projected to grow 10% from 2018 to 2028.
Customer service analyst job and salary trends over time
Compare the number of customer service analyst jobs and the average customer service analyst salary over time.
Customer service analyst jobs over time
Customer service analyst job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 6,005 | 0.00% |
| 2020 | 6,105 | 0.00% |
| 2019 | 6,290 | 0.00% |
| 2018 | 2,062 | 0.00% |
| 2017 | 2,007 | 0.00% |
Average customer service analyst salary over time
Customer service analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $45,169 | $21.72 | +3.4% |
| 2025 | $43,681 | $21.00 | +2.3% |
| 2024 | $42,692 | $20.53 | +1.5% |
| 2023 | $42,047 | $20.22 | +1.7% |
| 2022 | $41,361 | $19.88 | +1.6% |
Customer service analyst jobs by state
The map below shows you the number of customer service analyst job openings in each state. The darker areas on the map show where customer service analysts earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for customer service analysts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 732 | 55% |
| 2 | New Hampshire | 1,342,795 | 655 | 49% |
| 3 | District of Columbia | 693,972 | 317 | 46% |
| 4 | Delaware | 961,939 | 409 | 43% |
| 5 | Vermont | 623,657 | 257 | 41% |
| 6 | Minnesota | 5,576,606 | 2,137 | 38% |
| 7 | Massachusetts | 6,859,819 | 2,438 | 36% |
| 8 | Montana | 1,050,493 | 372 | 35% |
| 9 | Rhode Island | 1,059,639 | 367 | 35% |
| 10 | Wyoming | 579,315 | 199 | 34% |
| 11 | North Carolina | 10,273,419 | 3,414 | 33% |
| 12 | Indiana | 6,666,818 | 2,181 | 33% |
| 13 | South Carolina | 5,024,369 | 1,661 | 33% |
| 14 | Iowa | 3,145,711 | 1,028 | 33% |
| 15 | Ohio | 11,658,609 | 3,752 | 32% |
| 16 | Virginia | 8,470,020 | 2,676 | 32% |
| 17 | Arizona | 7,016,270 | 2,276 | 32% |
| 18 | Kentucky | 4,454,189 | 1,420 | 32% |
| 19 | New Mexico | 2,088,070 | 676 | 32% |
| 20 | Wisconsin | 5,795,483 | 1,800 | 31% |
Most common cities for customer service analysts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Frankfort | 5 | 18% | $51,650 |
| 2 | Annapolis | 6 | 15% | $71,825 |
| 3 | Juneau | 3 | 9% | $32,616 |
| 4 | Dover | 3 | 8% | $66,399 |
| 5 | Lansing | 6 | 5% | $51,247 |
| 6 | Hartford | 4 | 3% | $62,319 |
| 7 | Chandler | 4 | 2% | $39,619 |
| 8 | Tallahassee | 4 | 2% | $33,570 |
| 9 | Fort Lauderdale | 3 | 2% | $33,385 |
| 10 | Atlanta | 4 | 1% | $34,956 |
| 11 | Baton Rouge | 3 | 1% | $39,020 |
| 12 | Des Moines | 3 | 1% | $37,861 |
| 13 | Milwaukee | 3 | 1% | $50,589 |
| 14 | Chicago | 5 | 0% | $56,958 |
| 15 | Boston | 3 | 0% | $69,848 |
| 16 | Dallas | 3 | 0% | $43,000 |
| 17 | Indianapolis | 3 | 0% | $49,988 |