Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a customer service and billing and how to become one
Customer service and billing handles customer inquiries regarding billing, payments, and other related issues. They assist in resolving customer complaints and disputes, as well as processing payments and refunds. They also maintain accurate records of customer transactions and ensure that all payments are properly credited to their accounts. A customer service and billing professional is crucial in maintaining positive relationships between a company and its customers while ensuring that all financial transactions are handled.
What general advice would you give to a customer service and billing?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $32,444
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.67%
Asian 6.04%
Black or African American 10.88%
Hispanic or Latino 21.10%
Unknown 5.18%
White 56.13%
Genderfemale 78.02%
male 21.98%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer service and billing?
Pros
Develop communication and problem-solving skills
Chance to work with a diverse group of people
Learn about different industries and products
Chance to work remotely or at flexible hours
Improve customer service experience for customers
Cons
Dealing with difficult or angry customers can be stressful
Inconsistent or unpredictable workload
The need to meet strict performance metrics
Dealing with billing discrepancies and errors can be frustrating
Need to stay updated on changing policies and procedures
Customer service and billing career paths
Key steps to become a customer service and billing
Explore customer service and billing education requirements
Start to develop specific customer service and billing skills
Skills Percentages Strong Customer Service 50.95% Patients 6.69% Data Entry 5.68% Inbound Calls 2.69% Billing Issues 2.30% Complete relevant customer service and billing training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service and billings learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service and billing based on U.S. Bureau of Labor Statistics data and data from real customer service and billing resumes.Research customer service and billing duties and responsibilities
- Manage daily payroll preparation and enter data into cumulative payroll system.
- Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
- Help troubleshoot various operating systems and set up email accounts.
- Verify eligibility through all payer sites and used the EMR system.
Prepare your customer service and billing resume
When your background is strong enough, you can start writing your customer service and billing resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service and billing resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer service and billing resume templates
Build a professional customer service and billing resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service and billing resume.
Apply for customer service and billing jobs
Now it's time to start searching for a customer service and billing job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service and billing job
Are you a customer service and billing?
Share your story for a free salary report.
Average customer service and billing salary
The average customer service and billing salary in the United States is $32,444 per year or $16 per hour. Customer service and billing salaries range between $25,000 and $40,000 per year.
What am I worth?
How do customer service and billings rate their job?
Customer service and billing reviews
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
not being able to communicate with a customer
The people and helping them solve their problems, also being first to help the customers.
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Updated January 8, 2025
