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Become A Customer Service And Billing

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Working As A Customer Service And Billing

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,000

    Average Salary

What Does A Customer Service And Billing Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service And Billing

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service And Billing Jobs

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Customer Service And Billing Career Paths

Customer Service And Billing
Billing Specialist Accounts Receivable Specialist Accountant
Business Manager
6 Yearsyrs
Billing Specialist Specialist Team Leader
Account Manager
5 Yearsyrs
Billing Specialist Specialist Account Executive
Sales And Marketing Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Office Assistant Executive Assistant Manager
Service Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Accounts Payable Clerk Accountant Office Manager
Administrative Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Manager
Area Manager
7 Yearsyrs
Accounts Payable Clerk Buyer Assistant Manager
Warehouse Manager
5 Yearsyrs
Accounts Receivable Specialist Senior Accountant Chief Finance Officer
Chief Executive Officer
8 Yearsyrs
Accounts Receivable Specialist Senior Accountant Manager
Business Owner
6 Yearsyrs
Medical Assistant Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Medical Assistant Account Representative Account Executive
Sales Account Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Site Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Client Services Manager
7 Yearsyrs
Certified Nursing Assistant Consultant Account Manager
Relationship Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Account Representative Human Resources Coordinator Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Account Representative Representative Claims Representative
Senior Representative
5 Yearsyrs
Service Representative Sales Specialist Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
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Do you work as a Customer Service And Billing?

Help others decide if this is a good career for them

Average Length of Employment
Billing Associate 2.8 years
Billing Assistant 2.2 years
Billing Agent 1.7 years
Top Careers Before Customer Service And Billing
Cashier 18.8%
Manager 2.3%
Teller 1.7%
Top Careers After Customer Service And Billing
Cashier 15.2%
Specialist 2.1%

Do you work as a Customer Service And Billing?

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Top Skills for A Customer Service And Billing

  1. Insurance Companies
  2. Phone Calls
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Assisted patient, clients, and insurance companies in determining corrective actions required for processing and /or payment.
  • Answer customer telephone calls regarding existing accounts.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Reactivate suspended service upon payment or payment arrangements for future payments.
  • Call processing Data entry Help patients with billing questions Enter demographics and insurance information Communicate with supervisors and coworkers

Customer Service And Billing Demographics

Gender

Female

68.2%

Male

18.9%

Unknown

12.9%
Ethnicity

White

62.2%

Hispanic or Latino

17.7%

Black or African American

11.1%

Asian

5.8%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

71.5%

French

5.1%

Russian

2.5%

Carrier

1.9%

Tagalog

1.9%

Italian

1.9%

Portuguese

1.9%

Arabic

1.9%

Hindi

1.3%

Mandarin

1.3%

Korean

1.3%

Cantonese

1.3%

Chinese

1.3%

Japanese

1.3%

Swedish

0.6%

Vietnamese

0.6%

Samoan

0.6%

Turkish

0.6%

Dari

0.6%

Bengali

0.6%
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Customer Service And Billing Education

Schools

University of Phoenix

33.0%

Strayer University

5.3%

Houston Community College

4.5%

American InterContinental University

4.5%

The Academy

4.3%

Kaplan University

4.1%

Ashford University

3.8%

Miami Dade College

3.8%

Hillsborough Community College

3.8%

Ultimate Medical Academy - Clearwater

3.3%

Davenport University

3.3%

College of DuPage

3.3%

Essex County College

3.1%

Salt Lake Community College

3.1%

Broward College

2.9%

Florida State College at Jacksonville

2.9%

San Antonio College

2.9%

Grand Rapids Community College

2.6%

Union County College

2.6%

University of Houston

2.6%
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Majors

Business

30.6%

Health Care Administration

12.1%

Accounting

8.9%

Criminal Justice

5.2%

Medical Assisting Services

5.2%

Nursing

4.1%

Psychology

4.0%

General Studies

3.4%

Education

3.1%

Communication

3.0%

Management

2.8%

Computer Science

2.5%

Computer Information Systems

2.3%

Legal Support Services

2.1%

Liberal Arts

1.9%

Human Resources Management

1.9%

Pharmacy

1.9%

Cosmetology

1.7%

Insurance

1.6%

English

1.6%
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Degrees

Other

40.7%

Bachelors

21.3%

Associate

20.0%

Certificate

8.1%

Masters

5.0%

Diploma

3.7%

License

0.9%

Doctorate

0.2%
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