Customer service and billing demographics and statistics in the US
Customer service and billing demographics research summary. Zippia estimates customer service and billing demographics and statistics in the United States by using a database of 30 million profiles. Our customer service and billing estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service and billings after extensive research and analysis:
- There are over 210,444 customer service and billings currently employed in the United States.
- 78.0% of all customer service and billings are women, while 22.0% are men.
- The average customer service and billing age is 40 years old.
- The most common ethnicity of customer service and billings is White (56.1%), followed by Hispanic or Latino (21.1%), Black or African American (10.9%) and Asian (6.0%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer service and billings are LGBT.
- Customer service and billings are 67% more likely to work at private companies in comparison to public companies.
On this page
Customer service and billing demographics by:
Customer service and billing gender statistics
78.0% of customer service and billings are women and 22.0% of customer service and billings are men.
- Female, 78.0%
- Male, 22.0%
Customer service and billing gender ratio
| Gender | Percentages |
|---|---|
| Female | 78.0% |
| Male | 22.0% |
Customer service and billing gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,922
Female income
$32,906
Customer service and billing gender ratio over time
This data breaks down the percentage of men and women in customer service and billing positions over time. Currently, 78.0% of customer service and billings are female.
Customer service and billing gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 20.66% | 79.34% |
| 2011 | 20.55% | 79.45% |
| 2012 | 21.71% | 78.29% |
| 2013 | 22.05% | 77.95% |
| 2014 | 22.45% | 77.55% |
| 2015 | 22.36% | 77.64% |
| 2016 | 22.80% | 77.20% |
| 2017 | 23.14% | 76.86% |
| 2018 | 22.11% | 77.89% |
| 2019 | 21.78% | 78.22% |
| 2020 | 22.27% | 77.73% |
| 2021 | 21.98% | 78.02% |
Customer service and billing related jobs gender ratio
We compared customer service and billings with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service And Billing | 22% | 78% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service and billing demographics by race
The most common ethnicity among customer service and billings is White, which makes up 56.1% of all customer service and billings. Comparatively, 21.1% of customer service and billings are Hispanic or Latino and 10.9% of customer service and billings are Black or African American.
- White, 56.1%
- Hispanic or Latino, 21.1%
- Black or African American, 10.9%
- Asian, 6.0%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Customer service and billing race
| Customer service and billing race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 21.1% |
| Black or African American | 10.9% |
| Asian | 6.0% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Customer service and billing race and ethnicity over time
See how customer service and billing racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service and billing race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.53% | 11.14% | 5.33% | 17.14% |
| 2011 | 63.25% | 11.43% | 5.47% | 17.02% |
| 2012 | 62.45% | 11.31% | 5.28% | 17.87% |
| 2013 | 62.80% | 11.14% | 5.44% | 17.54% |
| 2014 | 62.18% | 11.08% | 5.75% | 17.73% |
| 2015 | 61.56% | 10.83% | 5.54% | 18.84% |
| 2016 | 60.68% | 11.32% | 5.78% | 18.74% |
| 2017 | 61.59% | 10.73% | 5.75% | 18.57% |
| 2018 | 61.41% | 10.31% | 5.92% | 18.95% |
| 2019 | 61.01% | 10.51% | 5.72% | 19.46% |
| 2020 | 58.45% | 9.91% | 5.87% | 20.07% |
| 2021 | 56.13% | 10.88% | 6.04% | 21.10% |
Customer service and billing wage gap by race
According to our data, asian customer service and billings have the highest average salary compared to other ethnicities. Black or african american customer service and billings have the lowest average salary at $33,615.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,656 |
| White | $33,974 |
| Black or African American | $33,615 |
| Asian | $34,481 |
| Hispanic or Latino | $33,890 |
Average customer service and billing age
See how the average age of customer service and billings varies based on ethnicity and gender.
Male
Female
Customer service and billing age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service and billing age breakdown
The average age of customer service and billings is 40+ years years old, representing 49% of the customer service and billing population.
Customer service and billing age breakdown
| Customer Service And Billing Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service and billing educational attainment
The most common degree for customer service and billings is associate degree, with 27% of customer service and billings earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 27%.
- Associate, 27%
- High School Diploma, 27%
- Bachelor's, 27%
- Diploma, 8%
- Other Degrees, 11%
Customer service and billings by degree level
| Customer service and billing degree | Percentages |
|---|---|
| Associate | 27% |
| High School Diploma | 27% |
| Bachelor's | 27% |
| Diploma | 8% |
| Other Degrees | 11% |
Customer service and billing jobs you might like
Customer service and billing wage gap by degree level
According to the data, customer service and billings with a Master's degree earn more than those without, at $37,087 annually. With a Bachelor's degree, customer service and billings earn a median annual income of $35,849 compared to $33,133 for customer service and billings with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,087 |
| High School Diploma or Less | $32,179 |
| Bachelor's Degree | $35,849 |
| Some College/ Associate Degree | $33,133 |
Customer service and billing employment statistics
Most customer service and billings work for a private in the health care industry.
Company size where customer service and billings work
Below, you can see the size of companies where customer service and billings work.
Customer service and billing jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 35% |
Customer service and billing jobs by company type
Employees with the customer service and billing job title have their preferences when it comes to working for a company. For instance, most customer service and billings prefer to work at private companies over public companies.
Customer service and billing jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 32% |
| Private | 67% |
| Government | 1% |
Customer service and billing jobs by industry
The most common industries for customer service and billings are health care, professional and technology.
Customer service and billing industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 17% |
| Fortune 500 | 16% |
| Professional | 12% |
| Technology | 8% |
| Insurance | 7% |
| Telecommunication | 6% |
| Retail | 6% |
| Transportation | 5% |
| Manufacturing | 5% |
| Finance | 4% |
| Media | 3% |
| Utilities | 3% |
| Energy | 2% |
| Internet | 1% |
| Government | 1% |
| Construction | 1% |
| Hospitality | 1% |
| Non Profits | 1% |
| Start-up | 1% |
Customer service and billing turnover and employment statistics
Customer service and billing unemployment rate over time
The unemployment rate for customer service and billings between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service and billing unemployment rate by year
| Year | Customer service and billing unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service and billing tenure
The average customer service and billing stays at their job for 1-2 years, based on the 6,169 customer service and billings resumes in Zippia's database.
Customer service and billing tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 36% |
| 3-4 years | 15% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 9% |
Customer service and billing LGBT ratio compared to similar jobs
Review the percent of customer service and billings that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customs Entry Clerk | 5.53% | 76,125 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Service And Billing | 7.19% | - |
| Card Filer | 8.60% | 366 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Acquisitions Assistant | 11.16% | 1,102 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Similar customer service and billing jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Customs Entry Clerk | 5.53% | 76,125 |
| Eligibility Specialist | 6.73% | 19,944 |
| Card Filer | 8.60% | 366 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Acquisitions Assistant | 11.16% | 1,102 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Foreign languages spoken by customer service and billings
The most common foreign language among customer service and billings is Spanish at 71.5%. The second-most popular foreign language spoken is French at 5.1% and Russian is the third-most popular at 2.5%.
- Spanish, 71.5%
- French, 5.1%
- Russian, 2.5%
- Portuguese, 1.9%
- Italian, 1.9%
- Other, 17.1%
Customer service and billing languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 71.5% |
| French | 5.1% |
| Russian | 2.5% |
| Portuguese | 1.9% |
| Italian | 1.9% |
| Other | 17.1% |
