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Customer service and billing education requirements

Updated January 8, 2025
2 min read
Usually, customer service and billings don't need a college education. The most common degree for customer service and billings is associate degree with 27% graduates, with only 27% customer service and billing graduates earning high school diploma. Customer service and billings who decided to graduate from college often finish University of Phoenix or Strayer University. Some good skills to have in this position include strong customer service, patients and data entry.

Popular customer service and billing certifications include Certified Billing and Coding Specialist (CBCS), Certified Phlebotomy Technician (CPT), or Certified Pharmacy Technician (CPhT). To improve customer service and billing qualification and skills, we prepared some online courses to help in customer service and billing education paths.

What education do you need to become a customer service and billing?

What degree do you need to be a customer service and billing?

The most common degree for customer service and billings is associate degree, with 27% of customer service and billings earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 27%.
  • Associate, 27%
  • High School Diploma, 27%
  • Bachelor's, 27%
  • Diploma, 8%
  • Other Degrees, 11%

What should I major in to become a customer service and billing?

You should major in business to become a customer service and billing. 33% of customer service and billings major in business. Other common majors for a customer service and billing include health care administration and accounting.

Best majors for customer service and billings

RankMajorPercentages
1Business32.7%
2Health Care Administration9.0%
3Accounting8.9%
4Psychology4.9%
5General Studies4.8%

20 best online courses for customer service and billings

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. ICD 10 & 11 Medical Coding and Billing

udemy
4.4
(767)

Preparation for Medical Coding Certification Exam...

5. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

7. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

8. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

9. A Specialty Approach to Learning Medical Billing and Coding

udemy
4.6
(352)

Volume One: Medical Hematology...

10. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

11. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

14. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

15. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

19. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

20. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

Average customer service and billing salary by education level

Customer service and billings with a Master's degree earn more than those without, at $37,087 annually. With a Bachelor's degree, customer service and billings earn a median annual income of $35,849 compared to $33,133 for customer service and billings with an Associate degree.
Customer service and billing education levelCustomer service and billing salary
Master's Degree$37,087
High School Diploma or Less$32,179
Bachelor's Degree$35,849
Some College/ Associate Degree$33,133

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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