How to hire a customer service and billing

How to hire a customer service and billing, step by step

Here's a step-by-step customer service and billing hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service and billing job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service and billing
• Step 8: Go through the hiring process checklist

What does a customer service and billing do?

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1. Identify your hiring needs

   The customer service and billing hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service and billing's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service and billings from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of customer service and billing salaries for various roles:

   Type of Customer Service And Billing	Description	Hourly rate
   Customer Service And Billing	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-19
   Receptionist/Customer Service	Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization... Show more	$12-17
   Collections, Customer Service	A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • Patients
   • Data Entry
   • Inbound Calls
   • Billing Issues
   • Credit Card Payments
   • Customer Accounts
   • Outbound Calls
   • Medicaid
   • Medical Billing
   • Customer Inquiries
   • Process Payments
   • Payment Arrangements
   • Medical Claims

   Check all skills

   Responsibilities:

   • Manage daily payroll preparation and enter data into cumulative payroll system.
   • Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
   • Help troubleshoot various operating systems and set up email accounts.
   • Verify eligibility through all payer sites and used the EMR system.
   • Listen in detail customers requests and troubleshoot any issues they are having.
   • Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.

   More customer service and billing duties

3. Make a budget

   Including a salary range in your customer service and billing job description is a great way to entice the best and brightest candidates. A customer service and billing salary can vary based on several factors:

   • Location. For example, customer service and billings' average salary in oklahoma is 29% less than in new hampshire.
   • Seniority. Entry-level customer service and billings earn 38% less than senior-level customer service and billings.
   • Certifications. A customer service and billing with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service and billing's salary.

   Average customer service and billing salary

   $15.60hourly

   $32,444 yearly

   ---

   Entry-level customer service and billing salary

   $25,000 yearly salary

   Updated January 20, 2026

   Average customer service and billing salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$37,553	$18
   2	California	$37,069	$18
   3	Massachusetts	$35,418	$17
   4	New York	$35,222	$17
   5	Minnesota	$35,035	$17
   6	Colorado	$33,855	$16
   7	Illinois	$33,827	$16
   8	Ohio	$33,494	$16
   9	Pennsylvania	$33,280	$16
   10	Missouri	$32,741	$16
   11	Oregon	$32,641	$16
   12	Iowa	$32,057	$15
   13	Indiana	$31,704	$15
   14	Maryland	$31,678	$15
   15	Utah	$31,628	$15
   16	Arizona	$31,269	$15
   17	Tennessee	$30,040	$14
   18	Texas	$30,017	$14
   19	North Carolina	$27,725	$13
   20	Georgia	$27,216	$13

   Average customer service and billing salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	University of California-Berkeley	$44,250	$21.27
   2	Fidelity Investments	$43,481	$20.90	41
   3	Uline	$41,340	$19.88	84
   4	University of California	$40,576	$19.51	27
   5	USAA	$40,341	$19.39	3
   6	United Natural Foods	$39,750	$19.11	2
   7	Jacobs Engineering Group	$39,476	$18.98
   8	FirstEnergy	$39,425	$18.95	2
   9	Jason	$37,620	$18.09	3
   10	BCforward	$36,928	$17.75	45
   11	PDS	$36,556	$17.57	1
   12	Spectrum	$36,270	$17.44
   13	Allstate	$36,247	$17.43	44
   14	Progressive	$36,087	$17.35
   15	Allied Electronics & Automation	$35,899	$17.26
   16	Farmers Insurance	$35,895	$17.26	70
   17	Snowflake Computing	$35,746	$17.19
   18	Quest Diagnostics	$35,452	$17.04	53
   19	20-20 Technologies	$35,035	$16.84	10
   20	Hackensack Meridian Health	$34,938	$16.80	21

4. Writing a customer service and billing job description

   A customer service and billing job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer service and billing job description:

   Customer service and billing job description example

   Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
   Summary of This Role
   Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
   
   What Part Will You Play?
   
   Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
   
   What Are We Looking For in This Role?
   Minimum Qualifications
   High school diploma or equivalent required Must have at least one full year of recent contact center experience in the last 18 months to be considered for this work from home role.Designated workspace free from noise and other distractions Remote office internet connection via DSL or Cable Modem with a minimum speed of <20mbps down and <10Mb upload Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) Schedule: Most schedules will include working both weekend days and evening hours after training.Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment. This is a United States only role The pay is $15.00 per hour.
   
   What Are Our Desired Skills and Capabilities?
   Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
   
   Global Payments Inc. is an equal opportunity employer.
   Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer service and billing for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer service and billing job on Zippia to find and recruit customer service and billing candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer service and billing candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service and billing

   Once you've selected the best customer service and billing candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new customer service and billing first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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