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Customer service and billing skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Francisco Depusoir
Customer service and billing example skills
Below we've compiled a list of the most critical customer service and billing skills. We ranked the top skills for customer service and billings based on the percentage of resumes they appeared on. For example, 50.9% of customer service and billing resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service and billing needs to be successful in the workplace.

15 customer service and billing skills for your resume and career

1. Strong Customer Service

Here's how customer service and billings use strong customer service:
  • Demonstrate strong customer service skills with a positive and cooperative tone with both customers and co-workers.
  • Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments

2. Patients

Here's how customer service and billings use patients:
  • Call processing Data entry Help patients with billing questions Enter demographics and insurance information Communicate with supervisors and coworkers
  • Performed various administrative functions for assigned accounts, such as recording demographics and purging of deceased patients.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service and billings use data entry:
  • Performed data entry of over 12,000 commercial and residential utility accounts monthly and issued statements.
  • General ledger data entry utilizing Sage Accounting system.

4. Inbound Calls

Here's how customer service and billings use inbound calls:
  • Take inbound calls, verify insurance, explain bills, coverage, deductible and co pays, take payment by phone.
  • Advised and answer all questions corresponded with Medicare requirements from the doctor's offices and patient's on inbound calls.

5. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how customer service and billings use billing issues:
  • Assisted customers by providing account information and solutions with their billing issues while simultaneously determining areas of opportunity.
  • Sole responsibility of negotiating resolutions for contracts and billing issues and resolving customer complaints.

6. Credit Card Payments

Here's how customer service and billings use credit card payments:
  • Assisted policy holders and agents with policy information, changes, first reports of injury and processed credit card payments.
  • Help customers set up online accounts, used Authorize.net to check status of and void any credit card payments.

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7. Customer Accounts

Here's how customer service and billings use customer accounts:
  • Review customer accounts and make recommendations regarding current services and available services and packages to meet customer requirements
  • Receive payments and accurately post amounts paid to customer accounts utilizing expertise in industry software applications.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service and billings use outbound calls:
  • Service inbound and outbound calls to medical provider community regarding claims or billing disputes on outstanding doctors/hospital claims.
  • Processed approximately 300 inbound and outbound calls, emails and faxes regarding inquiries about insurance claims per day.

9. Medicaid

Here's how customer service and billings use medicaid:
  • Maintain insurance contracts and provider information for Medicare, Medicaid and Commercial Insurance Companies
  • Gathered Medicaid billing information by reviewing patient hospital records; checking for completeness.

10. Medical Billing

Here's how customer service and billings use medical billing:
  • Processed demographic information and medical billing charges for six Ambulance Services.
  • Provided medical billing services for doctors within Northeastern Pennsylvania.

11. Customer Inquiries

Here's how customer service and billings use customer inquiries:
  • Utilize all one-line resources/tools to troubleshoot and diagnose customer issue for effective and timely resolutions of all customer inquiries
  • Resolved customer inquiries and complaints via telephonic, communication in a timely and accurate manner.

12. Process Payments

Here's how customer service and billings use process payments:
  • Process payments, set appointments, answer questions about account, cancel and set appointment and trouble shoot Pulse services
  • Answer any billing questions, inform customer of billing and installations procedures and process payments.

13. Payment Arrangements

Here's how customer service and billings use payment arrangements:
  • Generated invoices using spreadsheets, prepared payment arrangements Contacted customers to obtain or relay account information.
  • Reduced non-pay disconnects by accurately documenting payment arrangements and providing a follow-up call.

14. Medical Claims

Here's how customer service and billings use medical claims:
  • Verify accuracy on medical claims before submitting to billing and enter medical policy identification into computer.
  • Submitted medical claims and evaluated medical documentation for claim appeals to insurance carriers.

15. Customer Complaints

Here's how customer service and billings use customer complaints:
  • Articulate with excellent verbal and written communication skills and diplomatically resolve customer complaints and diffused tension to ensure customer retention.
  • Resolved serious or complex customer complaints or inquiries not resolved by the utility customer representative staff.
top-skills

What skills help Customer Service And Billings find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all customer service and billings possess?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Analytical and problem-solving skills
-Strong written and oral communication
-Critical thinking
-Time Management
-Active learning
-Organization and attention to detail
Do you want to know more?
Read more about what experts have to say about customer service and billing

List of customer service and billing skills to add to your resume

Customer service and billing skills

The most important skills for a customer service and billing resume and required skills for a customer service and billing to have include:

  • Strong Customer Service
  • Patients
  • Data Entry
  • Inbound Calls
  • Billing Issues
  • Credit Card Payments
  • Customer Accounts
  • Outbound Calls
  • Medicaid
  • Medical Billing
  • Customer Inquiries
  • Process Payments
  • Payment Arrangements
  • Medical Claims
  • Customer Complaints
  • CPT
  • Billing Inquires
  • Patient Accounts
  • Billing System
  • Payroll
  • Computer System
  • Billing Statements
  • Customer Billing
  • Troubleshoot
  • Front Desk
  • Insurance Verification
  • EOB
  • Insurance Carriers
  • Customer Issues
  • Insurance Claims
  • Hippa
  • Customer Support
  • Past Due Accounts
  • Customer Orders
  • Order Entry
  • Durable Medical Equipment
  • Delinquent Accounts
  • Telephone Calls
  • Upselling
  • Accounts Receivables
  • ICD-9
  • Billing Data
  • Insurance Coverage
  • Insurance Billing
  • HIPAA
  • Billing Disputes
  • Collection Calls
  • Customer Interaction
  • Insurance Payments
  • Technical Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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