What does a customer service and billing do?
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
Customer service and billing responsibilities
Here are examples of responsibilities from real customer service and billing resumes:
- Manage daily payroll preparation and enter data into cumulative payroll system.
- Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
- Help troubleshoot various operating systems and set up email accounts.
- Verify eligibility through all payer sites and used the EMR system.
- Listen in detail customers requests and troubleshoot any issues they are having.
- Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
- Review online CPT and ICD9 medical codes and HCFA forms send by providers to determine proper benefit allocation.
- Update patient insurance information and correction of EOB's according to insurance standards and procedures in order for accurate billing.
- Handle all insurance appeals and necessary follow-up.
- Used payroll experience to occasionally input payroll data.
- Fax over EOB to insurance company verifying insurance information.
- Handle appeals submission and resolution, insurance reimbursements, eligibility and benefits.
- Gather Medicaid billing information by reviewing patient hospital records; checking for completeness.
- Bill Medicaid carrier by inputting billing information to database; initiating electronic transmissions.
- Open incoming correspondence and enter patients' update insurance information, re-bil any unpaid pharmaceuticals.
Customer service and billing skills and personality traits
We calculated that 51% of Customer Service And Billings are proficient in Strong Customer Service, Patients, and Data Entry. They’re also known for soft skills such as Computer skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Customer Service And Billings that have these skills listed on their resume here:
- Strong Customer Service, 51%
Demonstrate strong customer service skills with a positive and cooperative tone with both customers and co-workers.
- Patients, 7%
Call processing Data entry Help patients with billing questions Enter demographics and insurance information Communicate with supervisors and coworkers
- Data Entry, 6%
Performed data entry of over 12,000 commercial and residential utility accounts monthly and issued statements.
- Inbound Calls, 3%
Take inbound calls, verify insurance, explain bills, coverage, deductible and co pays, take payment by phone.
- Billing Issues, 2%
Assisted customers by providing account information and solutions with their billing issues while simultaneously determining areas of opportunity.
- Credit Card Payments, 2%
Assisted policy holders and agents with policy information, changes, first reports of injury and processed credit card payments.
Common skills that a customer service and billing uses to do their job include "strong customer service," "patients," and "data entry." You can find details on the most important customer service and billing responsibilities below.
Customer-service skills. Many customer service and billing duties rely on customer-service skills. "representatives help companies retain customers by professionally answering questions and helping to resolve complaints.," so a customer service and billing will need this skill often in their role. This resume example is just one of many ways customer service and billing responsibilities rely on customer-service skills: "provide assistance to customers with their insurance claims. "
Interpersonal skills. Another skill that relates to the job responsibilities of customer service and billings is interpersonal skills. This skill is critical to many everyday customer service and billing duties, as "representatives should be able to create positive interactions with customers." This example from a resume shows how this skill is used: "apply interpersonal skills as the main point of contact for broker dealers and advisor billing inquiries. "
Listening skills. For certain customer service and billing responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a customer service and billing rely on this skill, as "representatives must listen carefully to ensure that they understand customers in order to assist them." For example, this snippet was taken directly from a resume about how this skill applies to what customer service and billings do: "communicated throughout multiple groups, while providing answers to all employee payroll and benefit questions. "
Patience. Another common skill required for customer service and billing responsibilities is "patience." This skill comes up in the duties of customer service and billings all the time, as "representatives should be patient and polite, especially when interacting with dissatisfied customers." An excerpt from a real customer service and billing resume shows how this skill is central to what a customer service and billing does: "maintain hippa laws and patience privacy. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to customer service and billing responsibilities. Much of what a customer service and billing does relies on this skill, seeing as "representatives must determine solutions to customers’ problems." Here is a resume example of how this skill is used in the everyday duties of customer service and billings: "researched and solved billing problems and corrected eob entries that had previously been missed. "
The three companies that hire the most customer service and billings are:
- Kwik Trip32 customer service and billings jobs
- Pizza Hut13 customer service and billings jobs
- Rotech Healthcare
12 customer service and billings jobs
Choose from 10+ customizable customer service and billing resume templates
Build a professional customer service and billing resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer service and billing resume.
Compare different customer service and billings
Customer service and billing vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
There are some key differences in the responsibilities of each position. For example, customer service and billing responsibilities require skills like "strong customer service," "patients," "data entry," and "billing issues." Meanwhile a typical sales associate and customer service has skills in areas such as "customer service," "plumbing," "sales associates," and "phone calls." This difference in skills reveals the differences in what each career does.
Sales associate and customer services earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $30,394. On the other hand, customer service and billings are paid more in the utilities industry with an average salary of $38,268.On average, sales associate and customer services reach similar levels of education than customer service and billings. Sales associate and customer services are 0.7% less likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Customer service and billing vs. Associate customer service representative
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Each career also uses different skills, according to real customer service and billing resumes. While customer service and billing responsibilities can utilize skills like "strong customer service," "data entry," "credit card payments," and "medical billing," associate customer service representatives use skills like "customer service," "customer satisfaction," "sales floor," and "product knowledge."
On average, associate customer service representatives earn a higher salary than customer service and billings. Some industries support higher salaries in each profession. Interestingly enough, associate customer service representatives earn the most pay in the finance industry with an average salary of $37,473. Whereas customer service and billings have higher pay in the utilities industry, with an average salary of $38,268.Average education levels between the two professions vary. Associate customer service representatives tend to reach similar levels of education than customer service and billings. In fact, they're 0.2% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Customer service and billing vs. Receptionist/customer service
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer service and billing resumes include skills like "strong customer service," "patients," "billing issues," and "medicaid," whereas a receptionist/customer service is more likely to list skills in "customer service," "phone calls," "scheduling appointments," and "office equipment. "
Receptionist/customer services earn the highest salary when working in the manufacturing industry, where they receive an average salary of $30,365. Comparatively, customer service and billings have the highest earning potential in the utilities industry, with an average salary of $38,268.receptionist/customer services typically earn similar educational levels compared to customer service and billings. Specifically, they're 1.4% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Customer service and billing vs. Collections, customer service
A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.
Types of customer service and billing
Updated January 8, 2025
