How To Become A Customer Service And Driver: What It Is and Career Path

What is a customer service and driver and how to become one

Updated January 8, 2025

5 min read

A customer service and driver provides transportation services to customers while also offering quality customer service. They drive customers to their desired destination safely and efficiently, using GPS and other navigation tools. They must also provide excellent customer service by addressing inquiries, complaints, and concerns in a professional manner. Customer service and drivers must have good communication skills and knowledge of traffic laws. They aim to provide a positive customer experience throughout transportation services.

ScoreCustomer Service And DriverUS Average

Salary

2.8

Avg. Salary $35,518

Avg. Salary $59,228

Stability level

5.8

Growth rate 11%

Growth rate 0.3%

Diversity

4.9

Race

American Indian and Alaska Native 0.81%

Asian 3.70%

Black or African American 11.66%

Hispanic or Latino 22.25%

Unknown 4.72%

White 56.86%

Gender

female 23.41%

male 76.59%

Age - 49

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 49

Stress level

5.8

Stress level is manageable

7.1 - high

Complexity level

6.7

Complexity level is challenging

7 - challenging

Work life balance

4.9

Work life balance is fair

6.4 - fair

What are the pros and cons of being a customer service and driver?

Pros

Flexible schedule and hours
Possibility of receiving tips or bonuses
Potential for advancement within company
Can be a physically active job
May receive discounts or perks from partner businesses

Cons

Long hours, especially during peak times
May have to work weekends, holidays, or late nights
Job can be physically demanding and exhausting
May have to deal with vehicle maintenance or repair issues
Limited opportunities for breaks during shifts

Key steps to become a customer service and driver

Explore customer service and driver education requirements

Most common customer service and driver degrees

High School Diploma

38.7 %

Bachelor's

22.5 %

Associate

20.2 %

Start to develop specific customer service and driver skills

Skills	Percentages
Customer Service	25.40%
CDL	8.45%
DOT	8.11%
Pickup	7.68%
Routine Maintenance	6.91%

Complete relevant customer service and driver training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New customer service and drivers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service and driver based on U.S. Bureau of Labor Statistics data and data from real customer service and driver resumes.

Research customer service and driver duties and responsibilities

Manage and document OTR accidents, incidents, HazMat spills and work relate injuries.
Pass CDL test on first attempt.
Assist customers with materials such as installing GPS antennas and cell phones.
Assist seniors boarding the shuttle and secure their belongings such as wheelchairs, walkers and baggage.

Prepare your customer service and driver resume

When your background is strong enough, you can start writing your customer service and driver resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service and driver resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service and driver resume templates

Build a professional customer service and driver resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service and driver resume.

Apply for customer service and driver jobs

Now it's time to start searching for a customer service and driver job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do customer service and drivers rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Customer service and driver reviews

A zippia user wrote a review on Jan 2023

Pros

Flexible hours, you can kind of control your income, even travel to high demand areas (while traveling) to make bigger money. It’s just nice to be able to go almost anywhere and have an opportunity to make money.

Cons

The pay, benefits, and low tips.

A zippia user wrote a review on Mar 2019