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Become A Customer Service And Driver

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Working As A Customer Service And Driver

  • Operating Vehicles, Mechanized Devices, or Equipment
  • Getting Information
  • Handling and Moving Objects
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Stressful

  • $21,090

    Average Salary

What Does A Customer Service And Driver Do

Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. They drive trucks with a 26,000-pound gross vehicle weight (GVW) capacity or less. Most of the time, they transport merchandise from a distribution center to businesses and households.

Duties

Delivery truck drivers and driver/sales workers typically do the following:

  • Load and unload their cargo
  • Communicate with costumers to determine pickup and delivery needs
  • Report any incidents they encounter on the road to a dispatcher
  • Follow all applicable traffic laws
  • Report serious mechanical problems to the appropriate personnel
  • Keep their truck and associated equipment clean and in good working order
  • Accept payments for the shipment
  • Handle paperwork, such as receipts or delivery confirmation notices

Most drivers generally receive instructions to go to a delivery location at a particular time, and it is up to them to determine the best route. Other drivers have a regular daily or weekly delivery schedule. All drivers must have a thorough understanding of an area’s street grid and know which roads allow trucks and which do not.

Light truck drivers, often called pickup and delivery or P&D drivers, are the most common type of delivery driver. They drive small trucks or vans from distribution centers to delivery locations. Drivers make deliveries based on a set schedule. Some drivers stop at the distribution center once only, in the morning, and make many stops throughout the day. Others make multiple trips between the distribution center and delivery locations. Some drivers make deliveries from a retail location to customers.

Driver/sales workers are delivery drivers who have additional sales responsibilities. They recommend new products to businesses and solicit new customers. These drivers may have a regular delivery route and be responsible for adding new clients located along their route. For example, they may make regular deliveries to a hardware store and encourage the store’s manager to offer a new type of product. Driver/sales workers also deliver goods, such as take-out food to consumers, and accept payment for those goods.

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How To Become A Customer Service And Driver

Delivery truck drivers and driver/sales workers typically enter their occupations with a high school diploma or equivalent. However, some opportunities exist for those without a high school diploma. Workers undergo 1 month or less of on-the-job training. They must have a driver’s license from the state in which they work and possess a clean driving record.

Education

Delivery truck drivers and driver/sales workers typically enter their occupations with a high school diploma or equivalent.

Training

Companies train new delivery truck drivers and driver/sales workers on the job. This may include driving training from a driver-mentor who rides along with a new employee to ensure that a new driver is able to operate a truck safely on crowded streets.

New drivers also have training to learn company policies about package dropoffs and returns, taking payment, and what to do with damaged goods.

Driver/sales workers must learn detailed information about the products they offer. Their company also may teach them proper sales techniques, such as how to approach potential new customers.

Licenses, Certifications, and Registrations

All delivery drivers need a driver’s license.

Other Experience

Some delivery drivers begin as package loaders at warehouse facilities, especially if the driver works for a large company. For more information on package loaders, see the profile on hand laborers and material movers.

Important Qualities

Customer-service skills. When completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business.

Hand-eye coordination. When driving, delivery drivers need to observe their surroundings while simultaneously operating a complex machine.

Math skills. Because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately.

Patience. When driving through heavy traffic congestion, delivery drivers must remain calm and composed.

Sales skills. Driver/sales workers are expected to persuade customers to purchase new or different products from them.

Visual ability. To have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test.

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Customer Service And Driver Jobs

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Customer Service And Driver Career Paths

Customer Service And Driver
Technician Operations Manager General Manager
Area Manager
7 Yearsyrs
Security Officer Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Delivery Driver Service Technician Service Manager
Branch Manager
6 Yearsyrs
Warehouse Worker Warehouse Manager Project Manager
Delivery Manager
8 Yearsyrs
Route Driver Delivery Driver/Warehouse Warehouse Manager
Distribution Manager
7 Yearsyrs
Technician Service Manager General Manager
District Manager
7 Yearsyrs
Bus Driver Driver
Driver Manager
5 Yearsyrs
Truck Driver Delivery Driver Maintenance Technician
Facilities Manager
7 Yearsyrs
Warehouse Worker Technician Field Technician
Field Manager
5 Yearsyrs
Route Driver Driver Dispatcher
Fleet Manager
7 Yearsyrs
Service Technician Correction Officer Foreman
General Contractor
6 Yearsyrs
Driver Dispatcher Operations Manager
General Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Driver
Lead Driver
5 Yearsyrs
Security Officer Operator Operation Supervisor
Logistics Manager
7 Yearsyrs
Service Technician Lead Technician Production Supervisor
Logistics Supervisor
5 Yearsyrs
Driver Delivery Driver Maintenance Technician
Maintenance Director
11 Yearsyrs
Truck Driver Dispatcher Operations Manager
Site Manager
7 Yearsyrs
Bus Driver Bus Operator Driver
Transportation Manager
8 Yearsyrs
Machine Operator Production Supervisor Warehouse Supervisor
Warehouse Manager
5 Yearsyrs
Machine Operator Maintenance Technician Production Supervisor
Warehouse Supervisor
5 Yearsyrs
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Do you work as a Customer Service And Driver?

Help others decide if this is a good career for them

Do you work as a Customer Service And Driver?

Customer Service And Driver Demographics

Gender

Male

74.3%

Female

24.5%

Unknown

1.2%
Ethnicity

White

60.3%

Hispanic or Latino

19.1%

Black or African American

10.5%

Asian

6.5%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

75.3%

French

7.2%

Portuguese

3.1%

Carrier

2.1%

Italian

2.1%

German

1.0%

Bosnian

1.0%

Albanian

1.0%

Samoan

1.0%

Armenian

1.0%

Occidental

1.0%

Bengali

1.0%

Dakota

1.0%

Arabic

1.0%

Croatian

1.0%
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Customer Service And Driver Education

Schools

University of Phoenix

27.1%

Ashford University

6.0%

Liberty University

6.0%

Long Beach City College

4.5%

Murray State University

3.8%

El Paso Community College

3.8%

J Sargeant Reynolds Community College

3.8%

Florida State College at Jacksonville

3.8%

University of Central Oklahoma

3.8%

Delgado Community College

3.8%

Erie Community College

3.8%

University of Utah

3.8%

Fullerton College

3.8%

South University

3.8%

Weber State University

3.8%

Mesa Community College - Boswell

3.0%

Central Piedmont Community College

3.0%

Strayer University

3.0%

Universal Technical Institute

3.0%

Virginia Commonwealth University

3.0%
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Majors

Business

27.0%

Criminal Justice

9.9%

General Studies

6.6%

Computer Science

5.8%

Automotive Technology

5.5%

Psychology

4.3%

Communication

4.2%

Electrical Engineering

3.6%

Liberal Arts

3.5%

Management

3.5%

Accounting

3.4%

Medical Assisting Services

3.2%

Graphic Design

2.7%

Electrical Engineering Technology

2.6%

Education

2.6%

Biology

2.4%

Information Technology

2.4%

Marketing

2.4%

General Education, Specific Areas

2.3%

Health Care Administration

2.2%
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Degrees

Other

45.6%

Bachelors

24.4%

Associate

17.3%

Certificate

5.9%

Masters

3.2%

Diploma

2.9%

License

0.4%

Doctorate

0.3%
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Top Skills for A Customer Service And Driver

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  1. Delivery Instructions
  2. Company Vehicle
  3. Auto
You can check out examples of real life uses of top skills on resumes here:
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Operated company vehicles, forklifts/order pickers, scanners, associated electronic equipment, and proprietary tracking software.
  • Acquire delayed luggage and contact customer for delivery directions and update airlines automated system.
  • Recognized for outstanding professional achievement, earning company's Safe Driving Award for all 4 years running with Ryder Dedicated Logistics.
  • Drive established route to transport passengers with developmental disabilities ensuring safety of all passengers and obeying all traffic.

How Would You Rate Working As a Customer Service And Driver?

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Top Customer Service And Driver Employers

Jobs From Top Customer Service And Driver Employers

Customer Service And Driver Videos

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The Truth about Truck Drivers Salary or How Much Can You Make per month Driving a Semi Truck

POV - 1 Day of a Trucker Driver's LIFE

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