Customer service and driver demographics and statistics in the US
Customer service and driver demographics research summary. Zippia estimates customer service and driver demographics and statistics in the United States by using a database of 30 million profiles. Our customer service and driver estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service and drivers after extensive research and analysis:
- There are over 672,920 customer service and drivers currently employed in the United States.
- 23.4% of all customer service and drivers are women, while 76.6% are men.
- The average customer service and driver age is 47 years old.
- The most common ethnicity of customer service and drivers is White (56.9%), followed by Hispanic or Latino (22.2%), Black or African American (11.7%) and Unknown (4.7%).
- Customer service and drivers are most in-demand in Meridian, ID.
- Concord, CA pays an annual average wage of $40,744, the highest in the US.
- In 2022, women customer service and drivers earned 94% of what men earned.
- Illinois is the best state for customer service and drivers to live.
- Customer service and drivers are 70% more likely to work at private companies in comparison to public companies.
On this page
Customer service and driver demographics by:
Customer service and driver gender statistics
23.4% of customer service and drivers are women and 76.6% of customer service and drivers are men.
- Male, 76.6%
- Female, 23.4%
Customer service and driver gender ratio
| Gender | Percentages |
|---|---|
| Male | 76.6% |
| Female | 23.4% |
Customer service and driver gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$34,981
Female income
$32,721
Customer service and driver gender ratio over time
This data breaks down the percentage of men and women in customer service and driver positions over time. Currently, 23.4% of customer service and drivers are female.
Customer service and driver gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 82.00% | 18.00% |
| 2011 | 81.52% | 18.48% |
| 2012 | 80.13% | 19.87% |
| 2013 | 79.47% | 20.53% |
| 2014 | 78.84% | 21.16% |
| 2015 | 79.07% | 20.93% |
| 2016 | 78.49% | 21.51% |
| 2017 | 78.13% | 21.87% |
| 2018 | 76.02% | 23.98% |
| 2019 | 76.40% | 23.60% |
| 2020 | 76.75% | 23.25% |
| 2021 | 76.59% | 23.41% |
Customer service and driver related jobs gender ratio
We compared customer service and drivers with similar job titles to see how gender ratios vary. As you can see, diesel truck driver and tank wagon driver have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Bus Matron | 11% | 89% |
| Bus Escort | 18% | 82% |
| Bus Monitor | 19% | 81% |
| Customer Service And Driver | 77% | 23% |
| Wrecker Operator | 99% | 1% |
| Tank Wagon Driver | 99% | 1% |
| Diesel Truck Driver | 100% | 0% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service and driver demographics by race
The most common ethnicity among customer service and drivers is White, which makes up 56.9% of all customer service and drivers. Comparatively, 22.2% of customer service and drivers are Hispanic or Latino and 11.7% of customer service and drivers are Black or African American.
- White, 56.9%
- Hispanic or Latino, 22.2%
- Black or African American, 11.7%
- Unknown, 4.7%
- Asian, 3.7%
- American Indian and Alaska Native, 0.8%
Customer service and driver race
| Customer service and driver race | Percentages |
|---|---|
| White | 56.9% |
| Hispanic or Latino | 22.2% |
| Black or African American | 11.7% |
| Unknown | 4.7% |
| Asian | 3.7% |
| American Indian and Alaska Native | 0.8% |
Customer service and driver race and ethnicity over time
See how customer service and driver racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service and driver race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.88% | 10.37% | 2.58% | 18.54% |
| 2011 | 65.51% | 10.76% | 2.60% | 18.43% |
| 2012 | 64.80% | 10.90% | 2.75% | 18.77% |
| 2013 | 64.88% | 10.44% | 2.66% | 19.29% |
| 2014 | 64.61% | 10.88% | 2.84% | 18.94% |
| 2015 | 63.70% | 11.22% | 2.89% | 19.40% |
| 2016 | 62.91% | 10.86% | 2.98% | 20.27% |
| 2017 | 62.70% | 10.98% | 3.00% | 20.44% |
| 2018 | 62.21% | 11.03% | 3.30% | 20.45% |
| 2019 | 62.59% | 10.99% | 3.13% | 20.35% |
| 2020 | 59.81% | 10.97% | 3.36% | 20.64% |
| 2021 | 56.86% | 11.66% | 3.70% | 22.25% |
Customer service and driver wage gap by race
According to our data, white customer service and drivers have the highest average salary compared to other ethnicities. Asian customer service and drivers have the lowest average salary at $34,815.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,024 |
| White | $35,202 |
| Black or African American | $34,885 |
| Asian | $34,815 |
| Hispanic or Latino | $34,982 |
Average customer service and driver age
See how the average age of customer service and drivers varies based on ethnicity and gender.
Male
Female
Customer service and driver age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 49 | 44 |
| Unknown | 46 | 39.5 |
| Asian | 46 | 43 |
| Hispanic or Latino | 45 | 43 |
| White | 51 | 48 |
| American Indian and Alaska Native | 49.5 | 47 |
Customer service and driver age breakdown
The average age of customer service and drivers is 40+ years years old, representing 72% of the customer service and driver population.
Customer service and driver age breakdown
| Customer Service And Driver Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 19% |
| 20-30 years | 9% |
Customer service and driver educational attainment
The most common degree for customer service and drivers is high school diploma, with 39% of customer service and drivers earning that degree. The second and third most common degree levels are bachelor's degree degree at 23% and bachelor's degree degree at 20%.
- High School Diploma, 39%
- Bachelor's, 23%
- Associate, 20%
- Diploma, 11%
- Other Degrees, 7%
Customer service and drivers by degree level
| Customer service and driver degree | Percentages |
|---|---|
| High School Diploma | 39% |
| Bachelor's | 23% |
| Associate | 20% |
| Diploma | 11% |
| Other Degrees | 7% |
Customer service and driver jobs you might like
Customer service and driver wage gap by degree level
According to the data, customer service and drivers with a Associate degree earn more than those without, at $36,036 annually. With a Bachelor's degree, customer service and drivers earn a median annual income of $35,801 compared to $35,620 for customer service and drivers with an High School Diploma degree.
| Education | Salary |
|---|---|
| Master's Degree | $33,796 |
| High School Diploma or Less | $35,620 |
| Bachelor's Degree | $35,801 |
| Some College/ Associate Degree | $36,036 |
Customer service and driver employment statistics
Most customer service and drivers work for a private in the transportation industry.
Company size where customer service and drivers work
Below, you can see the size of companies where customer service and drivers work.
Customer service and driver jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 14% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 27% |
Customer service and driver jobs by company type
Employees with the customer service and driver job title have their preferences when it comes to working for a company. For instance, most customer service and drivers prefer to work at private companies over public companies.
Customer service and driver jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 26% |
| Private | 70% |
| Government | 2% |
Customer service and driver jobs by industry
The most common industries for customer service and drivers are transportation, manufacturing and hospitality.
Customer service and driver industry statistics
| Industry | Percentages |
|---|---|
| Transportation | 17% |
| Manufacturing | 11% |
| Fortune 500 | 11% |
| Hospitality | 10% |
| Retail | 9% |
| Automotive | 7% |
| Professional | 6% |
| Technology | 5% |
| Construction | 4% |
| Media | 2% |
| Finance | 2% |
| Government | 2% |
| Utilities | 2% |
| Health Care | 2% |
| Start-up | 2% |
| Non Profits | 2% |
| Education | 2% |
| Energy | 2% |
| Internet | 1% |
| Telecommunication | 1% |
| Insurance | 1% |
| Real Estate | 1% |
Customer service and driver turnover and employment statistics
Customer service and driver unemployment rate over time
The unemployment rate for customer service and drivers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service and driver unemployment rate by year
| Year | Customer service and driver unemployment rate |
|---|---|
| 2010 | 10.33% |
| 2011 | 8.73% |
| 2012 | 7.76% |
| 2013 | 6.88% |
| 2014 | 5.54% |
| 2015 | 4.98% |
| 2016 | 4.17% |
| 2017 | 4.08% |
| 2018 | 3.68% |
| 2019 | 3.45% |
| 2020 | 5.26% |
| 2021 | 5.44% |
Average customer service and driver tenure
The average customer service and driver stays at their job for 1-2 years, based on the 6,422 customer service and drivers resumes in Zippia's database.
Customer service and driver tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 34% |
| 3-4 years | 13% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 8% |
Customer service and driver LGBT ratio compared to similar jobs
Review the percent of customer service and drivers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Motor Operator | 1.73% | 26,419 |
| Customer Service And Driver | 3.95% | - |
| Taxi Driver | 6.17% | 353,870 |
| Jitney Driver | 8.69% | 34,141 |
| Bus Driver/Monitor | 8.77% | 15,993 |
Similar customer service and driver jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Motor Operator | 1.73% | 26,419 |
| Taxi Driver | 6.17% | 353,870 |
| Jitney Driver | 8.69% | 34,141 |
| Bus Driver/Monitor | 8.77% | 15,993 |
Foreign languages spoken by customer service and drivers
The most common foreign language among customer service and drivers is Spanish at 83.8%. The second-most popular foreign language spoken is French at 4.0% and Portuguese is the third-most popular at 3.5%.
- Spanish, 83.8%
- French, 4.0%
- Portuguese, 3.5%
- Carrier, 1.2%
- Italian, 1.2%
- Other, 6.3%
Customer service and driver languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 83.8% |
| French | 4.0% |
| Portuguese | 3.5% |
| Carrier | 1.2% |
| Italian | 1.2% |
| Other | 6.3% |
