Customer Service And Driver remote jobs

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Delivery Driver - Pick Your Routes - Plan Your Day With Guaranteed Pay The Veho Driver App is looking for delivery drivers who want more predictability and control in their day. Unlike other gig platforms where you have to piece together multiple short jobs to reach your goals, Veho lets you accept a single multi-hour route with guaranteed pay and a clear plan for your day. You'll know exactly how much you'll earn and where your route ends - before you even start driving. No more guessing or chasing tips. Just one offer, one route, and one guaranteed way to plan and earn with confidence. Why Drive on the Veho Driver App: The Advantage Know Everything Upfront: See the route map & your guaranteed pay before you start driving. Plan Your Perfect Day: Pick routes in advance that fit your schedule and end near your home. Guaranteed Pay (No Tips): Your earnings are locked in. What you see is what you get. Work Independently & Stay Focused: No passengers, no food orders, no waiting between gigs. Just you, your route, and a clear plan for the day. Fast, Reliable Payments: Get paid via direct deposit twice a week, plus instant pay options for qualifying banks. What You'll Do: A Predictable Side Hustle Pick up, scan, and organize your packages at a local warehouse. Use the Veho Driver app to navigate your route and confirm deliveries. Deliver a variety of package sizes to homes and apartments - all within your chosen route. Eligibility: Ready to Drive? Must be 25 years of age or older and pass a standard background check Valid driver's license, registration, and auto insurance. A reliable large sedan, SUV, minivan, or pickup truck with a hard, lockable cover. A modern smartphone (iOS or Android) with a data plan. xevrcyc Ability to lift and carry packages up to 50 lbs. Remote working/work at home options are available for this role.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

$31.50/hr + Super | Paid Weekly | West Perth 6005 | Vibrant Office Data Entry | Light Customer Service | Immediate Start | Fun Team Minimum 4 Week Contract | Could Be Extended | Office-Based | Lovely Culture The Opportunity We are seeking multiple staff to assist national landlord insurance provider with word processing and data entry tasks in response to the recent unprecedented weather events across our country. With the occasional email or call, to confirm bank details or action taken. This role will see you working as part of a larger team, reporting to a Team Leader carrying out a variety of data entry and word processing. This role is 100% not customer-facing. What's in it for you $31.50/hr and paid weekly Located in West Perth 6005 Full time 37.5 hrs/week Mon - Fri 8:30 am - 5:00 pm Inclusive & diverse environment Fun and compassionate team Modern work environment A short-term assignment with an opportunity to extend for the right candidate. What we need from you You are well presented, reliable and available to start within the next week Experience with Data Entry or Word Processing is highly regarded Demonstrated level of attention to detail Will pass a police/ASIC clearance (carried our by host employer) You are a minimum of double vaccinated Have reliable transport or able to get to Perth CBD

We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS - Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members

Are you looking for a rewarding and flexible career opportunity? Want to work from the comfort of your home? Look no further! We are seeking dedicated and motivated independent contractors! Entrepreneurial spirit with at least six months of customer service experience? This role offers the flexibility of hourly pay and the chance to work on your own terms. If you have a passion for delivering excellent customer service and the drive to succeed independently, we want to hear from you! Join us and take the first step towards a rewarding and flexible career. Apply now! Excellent Perks: Create Your Own Schedule - Enjoy the flexibility of creating your work schedule to fit your lifestyle and commitments. This means you will never miss another one of your kids' soccer games or family gathering. Take time off when you feel like it! Work From Home - Skip the commute and work from the comfort of your home, saving time and money. Your lunch is safe in the fridge, and you're saving tons! Free Career Development Services - Receive personalized career coaching to help you leverage your experience with us to advance in your career and explore new opportunities. Free Career Development Services as a partner. Career Certification Vouchers for Top Performers Why us? At Next Generation Career Coaching, what makes us unique is our commitment to assisting individuals and organizations. Our mission is to revamp career development and create a future where everyone has the skills, knowledge, and confidence to thrive in the ever-evolving job market. Additional Benefits: - Ongoing training and skill development programs - Employee recognition and rewards programs - Supportive team environment and regular team-building activities If you're ready to join a dynamic team, make your schedule, and work from home while receiving valuable career coaching, we want to hear from you! Take the first step towards a fulfilling career by applying today. Join us and unlock your potential with our Customer Success Team! Note: Applicants must be at least 18 years old and authorized to work in the USA. At this time, we are not sourcing agents in the following areas: CA, CO, CT, DC, IL, MD, MA, MN, NJ, NY, OR, PA, VT, WA, WI . Required Skills: Customer Service

About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: * Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). * Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. * Thoroughly and completely documenting all customer interactions. * Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. * Educating on the usage and benefits of self-service tools. * Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. * Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. * Responding to customer inquiries in a courteous and professional manner. * Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. * Responding to and resolving internal and external complex customer inquiries. * Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. * Taking ownership of the resolution and setting expectation for follow up. * Ensuring resubmissions, stop payments, and voids are appropriately handled. * Meeting or exceeding individual, department, and client specific goals. * Understanding and adhering to all client administrative and contractual policies and procedures. * Suggesting ways to improve the service delivery processes contributing to the success of the organization. * Other duties as assigned. Qualifications Some things we consider critical for this role: * High School Diploma or Equivalent * 2 years experience in a high volume customer service environment * Experience in healthcare or related industry experience preferred * Ability to multi-task using multiple applications simultaneously * Ability to set-up computer equipment and troubleshoot issues with minimal assistance * Professional verbal and written communication skills * Ability to operate a computer and knowledge of Microsoft Office applications * Strong organizational skills and attention to detail * Ability to work independently and with a team * Ability to learn quickly and adapt to a fast pace production environment * Cooperative, professional and effective interaction skills * Critical thinking and problem solving skills * Ability to tolerate repetitive work without compromising accuracy and service levels * Attend additional training as requested/deemed necessary Preferred: * Medical/Dental terminology knowledge experience * Medicare/Medicaid knowledge * Claims/Billing and coding experience Ibex Benefits: * Medical, Dental, and Vision insurance * 401(k) Retirement Savings Plan * Paid Time Off * Paid T-Mobile cell service * $500.00 Employee referral program * Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

The Prestressed Group are looking for a Customer Service Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Job Duties and Responsibilities: Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Serves customers by providing product and service information and resolving product and service problems. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Requirements 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred Strong customer service and office administrative skills Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and Insightly Excellent oral and written communication skills Strong Microsoft Office skills Call Center Customer Service experience Practical knowledge of Superior Customer Service Background working with Inbound Telephone Calls Professional Phone Etiquette experience highly preferred Adeptness in Customer Satisfaction Earlier work involving Answering Multi-Line Phone System Experience with customer invoices Demonstrated knowledge of customer service Customer Account experience preferred Assist Customers experience preferred Comfort and confidence when interacting with internal and external partners and clients/customers Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Benefits The Prestressed Group appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Employee Assistance Plan Employee Referral Program Lucrative commissions and long-term bonus plans Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off 401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)

We are looking for a motivated and customer-focused professional to join our team as a Customer Service Associate. This is a one-year contract position with the potential for extension based on performance and business needs. Job Description As a Customer Service Associate, you will be the first point of contact for our clients, providing top-notch support, answering inquiries, and ensuring customer satisfaction. If you thrive in a dynamic environment, enjoy engaging with customers, and have strong communication skills, this is the perfect opportunity for you! Qualifications Serve as the primary contact for client inquiries via phone, email, and chat Deliver high-quality customer support with quick and accurate responses Educate clients about our investment options, products, and services Assist with client account management, ensuring accurate records and issue resolution Collaborate with internal teams to enhance client services and communication Additional Information Remote Work: Enjoy the flexibility to work from anywhere with a stable internet connection Paid Holidays & PTO: Recharge with standard paid holidays and flexible paid time off Competitive Pay + Bonuses: Unlock extra earning potential through commissions and performance-based bonuses

Job Title: Hospitality Customer Service - Hotel Reservations (Remote) Company: Destination KnotJob Type: Flexible Schedule | Remote Work About Destination Knot: Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail. Position Overview: We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment. Key Responsibilities:Communicate with clients to understand their hotel needs, preferences, and budgets Provide accurate information about hotel options, pricing, and amenities Assist clients with making and managing reservations Maintain accurate records of client interactions and bookings Respond to inquiries promptly and professionally via phone, email, or online platforms Collaborate with team members to ensure client satisfaction Stay current on travel trends, hotel offerings, and industry updates Requirements:Strong communication and customer service skills Friendly, professional demeanor with attention to detail Ability to work independently and manage multiple tasks Basic computer proficiency and reliable internet connection Interest in hospitality, travel, and creating memorable guest experiences Previous experience in customer service, hospitality, or reservations is a plus but not required What We Offer:Flexible, remote work environment Comprehensive training and access to industry tools and booking systems Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks Opportunities for personal and professional growth Ready to provide outstanding service while helping clients book their ideal hotel stays? Apply today and join the Destination Knot team!

About Us We proudly partner with labor unions, credit unions, and professional associations across North America to ensure their members and families gain access to long-term benefit programs that safeguard their financial well-being and bring lasting peace of mind. Our purpose is clear - to serve working families with integrity, care, and professionalism. We're looking for driven, people-oriented individuals who are eager to grow both personally and professionally while creating a meaningful impact from the comfort of home. Position Summary As a Member Benefits Representative, you'll be the primary point of contact for members who have requested information about their coverage options. Your role is to walk them through their available benefits, answer their questions, and make sure they fully understand their protection - all within a fully remote work environment. Responsibilities Conduct virtual consultations and phone appointments with members to review their benefit options Identify needs and provide clear explanations to help members make informed decisions Keep digital records accurate and well-organized Collaborate with your team to reach shared performance goals and uphold service standards Participate in ongoing training sessions to expand product knowledge and professional skills Offer input and suggestions to help enhance the overall member experience Qualifications Must be legally authorized to work in the U.S. or Canada High school diploma or equivalent required Comfortable using Zoom, email, and other digital tools Excellent listening, communication, and interpersonal skills Self-driven, disciplined, and able to work independently Previous experience in customer service, sales, or fast-paced environments is an asset Ideal Candidate Naturally builds trust and maintains strong relationships Reliable, adaptable, and detail-focused Works well independently and in a team setting Communicates with professionalism, empathy, and confidence What You'll Gain Comprehensive benefits package including dental, prescription, life, and travel coverage Remote work flexibility to align with your lifestyle Incentive programs and performance rewards for top achievers Career advancement opportunities through leadership training and mentorship A supportive, team-oriented culture that values growth and celebrates success

We are seeking a highly motivated and customer-focused Customer Service Associate to join our dynamic team. As a Customer Service Associate, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries in a timely and professional manner. You will play a crucial role in ensuring customer satisfaction and building long-term relationships. This role requires excellent communication skills, problem-solving abilities, and a genuine passion for helping others. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a prompt, courteous, and efficient manner. Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary. Provide accurate and informative responses to customer questions regarding products, services, policies, and procedures. Process orders, returns, and exchanges, ensuring accuracy and adherence to company guidelines. Maintain accurate records of customer interactions and transactions in our CRM system. Identify and escalate potential service issues or trends to management. Actively listen to customer feedback and provide suggestions for improving our products and services. Proactively seek opportunities to enhance the customer experience. Meet or exceed established performance metrics for customer satisfaction, response time, and resolution rate. Stay up-to-date on product knowledge, company policies, and industry trends. Requirements: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. 2 years of experience in a customer service role. Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other customer service tools. Ability to multi-task, prioritize, and manage time effectively. Ability to remain calm and professional under pressure. Positive attitude and a strong work ethic. Ability to work independently and as part of a team. Why Join Us? At Titus Steel , we believe that our employees are our greatest asset. We offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team, contribute to meaningful projects, and advance your career.

We're seeking a motivated individual who excels in customer-focused roles to join a well-established organization that has provided supplemental benefit programs nationwide for more than 65 years. As we continue to grow across new regions, we're looking for driven Benefits Representatives who are ready to step into a role with real advancement potential. Key Responsibilities Communicate clearly with members about available products and services Address questions and help clients understand their coverage options Stay informed as programs and offerings evolve Review plan details with clients and assist them in choosing cost-effective options Qualifications Background in customer service, sales, or similar people-oriented roles Strong ability to build trust and rapport with clients Capable of organizing tasks, multitasking, and managing priorities Professional, positive, and reliable communication style Strong verbal and written communication skills Who Thrives Here Individuals who think proactively and approach work with an entrepreneurial mindset Team players who stay composed and effective in fast-paced situations Communicators who present themselves professionally and confidently What We Offer Hands-on training and continuous support Weekly compensation Bonus opportunities Residual income potential Company-sponsored travel incentives Remote work environment

NOW HIRING CDL A DRIVERS!! This is a FULL TIME and DIRECT HIRE position! Overview: Must have a valid CDL A license8 hour shifts 5 days per week - weekend work could be possible1st, 2nd OR 3rd shift available1st shift (7am-3pm) 2nd shift (3pm-11pm) or 3rd shift (11pm-7am) NO out of state driving Previous driving experience Full Time & benefits*Pay is negotiable, starting around $20/hr Transporting heat treat brake rotors between factory / manufacturing facilities IMMEDIATE OPENINGS!! WAREHOUSE DRIVER MUST HAVE VALID CDL A LICENSE *Benefits begin after 60 days of employment and include: Insurance benefits, paid holidays, paid sick leave, 401k. *Benefits after 90 days of employment include: $1 pay increase, uniform allowance. *Benefits after 1 year of employment include: 3 weeks vacation time, increased uniform allowance, paid birthday, increased 401k

US based proven Health and Wellness Compnay is expanding locally and actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer support function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT. We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview. Skills Needed: Proficient in MS Office Basic Computer Knowledge and Skills Think Outside The Box Excellent Written and Verbal Communication Skills People Person Coachable Accountable Self-Starter Strong Drive For Success Required Up to Date Computer with High Speed Internet Phone Access

Who we want: You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client's satisfaction. We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution. Use your great verbal and written communication skills to provide excellent service to our merchants. Basic requirements for consideration: Resume with application High School diploma or GED Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality). Quiet and secure working environment free from background noise and be able to guard client confidential information. Familiarity with computers and internet navigation Internet speed requirements: To test internet speed, visit ***************** and click GO - results will display at the top of the page o Ping less than 50 ms o Download greater than 12.0 Mbps o Upload greater than 2.0 Mbps Preferred qualifications: Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution Strong work tenure with previous roles lasting a year or more

Job Description Now Hiring: Work-from-Home Customer Service Reps - Flexible Schedules + Weekly Pay! Are you ready to ditch the commute and get paid to help people - all from the comfort of home? We're hiring Remote Customer Service Representatives to support a variety of well-known client accounts. If you're great on the phone, detail-oriented, and ready to join a company that values flexibility, you're exactly who we're looking for. What You'll Do: Take inbound/outbound calls with professionalism and empathy Help customers resolve basic questions and issues Input data into client systems with accuracy Follow up to ensure customer satisfaction Work towards metrics that can lead to fast-track promotions Requirements You'll Need: High school diploma or equivalent Strong communication and computer skills Quiet, professional home workspace Windows 11 PC with 8 GB RAM (16 GB RAM preferred) (no Mac/Chromebook) USB headset & wired internet (not needed to apply, but required to start) Benefits The BEST parts: 100% Remote - work from your home office Flexible scheduling options - including part-time and evenings Pay range: $12-$15/hr to start + performance bonuses (where applicable) Opportunities to move up quickly based on performance

Daily activities include inbound and outbound calls, setting appointments, making presentations to union members requesting our benefits, basic computer skills, completing necessary paperwork, quality control and leadership development. Requirements: Good verbal communication skills. Have excellent customer relations and communication skills. Optimistic and positive attitude with high energy Interacts effectively with individuals and groups Maintains a good rapport with customers Customer service and/or customer sales experience preferred Interacts effectively with all levels of management and employees Is a team player Legally authorized to work in the United States/Canada. Benefits: Full benefits 100% telecommuting Flexible work schedule with option to work from home Weekly pay and monthly performance-based bonuses Chance to win a free trip for you and a guest to the Bahamas, Cancun, Las Vegas and other exciting locations for an annual company convention

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: * Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. * Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. * Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. * Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications * Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred * Proficient typing, listening, computer, and reading skills * Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays * Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details * Excellent problem-solving skills with the ability to multi-task * Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller * Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions * Professional and upbeat attitude that thrives in a fast-paced environment * Desire and ability to provide excellent customer service on every interaction * Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: * Paid Training * Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays * Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions * Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements * Relaxed dress environment * Generous Paid Time Off - rest and relaxation! * Year-round employee appreciation events and online recognition award program - you are awesome! * Free Coffee at all LSI facility locations * Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) * Life and Disability Insurance * Pet Insurance * Paid Volunteer Time Off - give back to your community! * Educational Assistance and Employee-Assistance-Program * 401k/Profit Sharing w/Safe Harbor Match * Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.