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What does a customer service and driver do?

Updated January 8, 2025
8 min read
What does a customer service and driver do

A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.

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Customer service and driver responsibilities

Here are examples of responsibilities from real customer service and driver resumes:

  • Manage and document OTR accidents, incidents, HazMat spills and work relate injuries.
  • Pass CDL test on first attempt.
  • Assist customers with materials such as installing GPS antennas and cell phones.
  • Assist seniors boarding the shuttle and secure their belongings such as wheelchairs, walkers and baggage.
  • Load truck with appropriate product and deliver accordingly, return to warehouse for receiving and other warehouse duties including monthly inventory.
  • Provide pickup/delivery services for the marketing representatives and potential applicants
  • Sort packages by region, deliver packages to customers, handle cash-on-delivery payments, process business pickups, utilize DIAD board technology

Customer service and driver skills and personality traits

We calculated that 25% of Customer Service And Drivers are proficient in Customer Service, CDL, and DOT. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.

We break down the percentage of Customer Service And Drivers that have these skills listed on their resume here:

  • Customer Service, 25%

    Promoted customer service and satisfaction by establishing superior customer relationships, immediately resolving issues and identifying opportunities for additional customer profit.

  • CDL, 8%

    Carry a CDL with Air Break endorsements, pass back ground checks and annual physical.

  • DOT, 8%

    Carried CDL-A license with several endorsements for past 5 years with DOT physical overqualified for position but not above any job.

  • Pickup, 8%

    Pull cars in to tech s area for service and return cars to the lot for customer pickup.

  • Routine Maintenance, 7%

    Monitored delivery van performance, performed routine maintenance and filled out necessary paperwork.

  • Patients, 7%

    Resolved patients complaints effectively and to patients satisfaction.

Most customer service and drivers use their skills in "customer service," "cdl," and "dot" to do their jobs. You can find more detail on essential customer service and driver responsibilities here:

Customer-service skills. The most essential soft skill for a customer service and driver to carry out their responsibilities is customer-service skills. This skill is important for the role because "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Additionally, a customer service and driver resume shows how their duties depend on customer-service skills: "provided aaa roadside assistance to customers, including jump starts, lock-outs, tire changes, gasoline service. "

Hand-eye coordination. Another soft skill that's essential for fulfilling customer service and driver duties is hand-eye coordination. The role rewards competence in this skill because "drivers need to observe their surroundings at all times while operating a vehicle." According to a customer service and driver resume, here's how customer service and drivers can utilize hand-eye coordination in their job responsibilities: "managed 40-45 drivers in coordination for dispatching route delivery trucks. "

Math skills. Another skill that relates to the job responsibilities of customer service and drivers is math skills. This skill is critical to many everyday customer service and driver duties, as "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." This example from a resume shows how this skill is used: "handled money and debit cards with mental math and using the cash register. "

Patience. A big part of what customer service and drivers do relies on "patience." You can see how essential it is to customer service and driver responsibilities because "when driving through heavy traffic congestion, delivery drivers must remain calm and composed." Here's an example of how this skill is used from a resume that represents typical customer service and driver tasks: "provide exceptional customer service and display extraordinary patience on a daily basis. "

Sales skills. Another common skill required for customer service and driver responsibilities is "sales skills." This skill comes up in the duties of customer service and drivers all the time, as "driver/sales workers are expected to persuade customers to purchase new or different products." An excerpt from a real customer service and driver resume shows how this skill is central to what a customer service and driver does: "increased sales on customer accounts by suggesting additional products to compliment those previously ordered. "

Visual ability. While "visual ability" is last on this skills list, don't underestimate its importance to customer service and driver responsibilities. Much of what a customer service and driver does relies on this skill, seeing as "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." Here is a resume example of how this skill is used in the everyday duties of customer service and drivers: "load delivery vehicle and visually check items for damage. "

Most common customer service and driver skills

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Compare different customer service and drivers

Customer service and driver vs. Delivery specialist

A delivery specialist is responsible for handling customers' inquiries and concerns regarding an organization's goods and services before proceeding with delivery plans. Delivery specialists demonstrate the products' features and other necessary information before the customers purchase the products. They also coordinate with distribution and warehouse centers to ensure the adequacy of stock to avoid delays and follow shipment details. A delivery specialist should be highly communicative and organizational, especially on updating customers' information on the database and accurate processing of payments.

The annual salary of delivery specialists is $53,454 higher than the average salary of customer service and drivers.Even though customer service and drivers and delivery specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, cdl, and strong customer service in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between customer service and drivers and delivery specialist. For instance, customer service and driver responsibilities require skills such as "dot," "pickup," "routine maintenance," and "patients." Whereas a delivery specialist is skilled in "exceptional client," "cleanliness," "product knowledge," and "work ethic." This is part of what separates the two careers.

Delivery specialists tend to reach similar levels of education than customer service and drivers. In fact, delivery specialists are 2.7% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.

Customer service and driver vs. Delivery associate

A delivery associate is responsible for picking-up and delivering parcels, ensuring timeliness and client satisfaction. They typically review and handle delivery documents, load and unload packages from the vehicles, adhere to schedules and routes, scan and organize parcels, and prepare regular progress reports. There are also instances where they must communicate and assist clients by answering inquiries, confirming addresses, collecting payments, and handling issues and concerns. Moreover, a delivery associate must perform regular vehicle maintenance checks and abide by the traffic laws and regulations for a smooth and efficient workflow.

A career as a delivery associate brings a higher average salary when compared to the average annual salary of a customer service and driver. In fact, delivery associates salary is $2,815 higher than the salary of customer service and drivers per year.A few skills overlap for customer service and drivers and delivery associates. Resumes from both professions show that the duties of each career rely on skills like "customer service," "cdl," and "customer complaints. "

In addition to the difference in salary, there are some other key differences worth noting. For example, customer service and driver responsibilities are more likely to require skills like "dot," "pickup," "routine maintenance," and "patients." Meanwhile, a delivery associate has duties that require skills in areas such as "safety procedures," "sales floor," "professional attitude," and "delivery vehicle." These differences highlight just how different the day-to-day in each role looks.

Delivery associates earn a higher average salary than customer service and drivers. But delivery associates earn the highest pay in the professional industry, with an average salary of $47,207. Additionally, customer service and drivers earn the highest salaries in the transportation with average pay of $37,823 annually.Average education levels between the two professions vary. Delivery associates tend to reach similar levels of education than customer service and drivers. In fact, they're 0.7% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

Customer service and driver vs. Delivery assistant

A delivery assistant primarily assists delivery drivers in locating and delivering parcels to clients. They participate in loading and unloading packages, handling documents, coordinating with logistics staff, engaging with clients, and organizing and inspecting items to ensure quality and accuracy. They may also take calls to respond to inquiries, make calls to confirm details, locate receivers, and run errands as necessary. Moreover, they must assist drivers in conducting regular vehicle maintenance checks to ensure a safe and efficient workflow.

An average delivery assistant eans a lower salary compared to the average salary of customer service and drivers. The difference in salaries amounts to delivery assistants earning a $225 lower average salary than customer service and drivers.Using the responsibilities included on customer service and drivers and delivery assistants resumes, we found that both professions have similar skill requirements, such as "customer service," "dot," and "customer complaints.rdquo;

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service and driver is likely to be skilled in "cdl," "pickup," "routine maintenance," and "patients," while a typical delivery assistant is skilled in "pallets," "cleanliness," "delivery vehicle," and "product delivery."

Delivery assistants earn the best pay in the retail industry, where they command an average salary of $41,525. Customer service and drivers earn the highest pay from the transportation industry, with an average salary of $37,823.delivery assistants typically earn similar educational levels compared to customer service and drivers. Specifically, they're 0.1% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

Customer service and driver vs. Delivery person

Delivery people typically earn higher pay than customer service and drivers. On average, delivery people earn a $3,748 higher salary per year.While their salaries may vary, customer service and drivers and delivery people both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "cdl," and "customer complaints. "

Even though a few skill sets overlap between customer service and drivers and delivery people, there are some differences that are important to note. For one, a customer service and driver might have more use for skills like "dot," "pickup," "routine maintenance," and "patients." Meanwhile, some responsibilities of delivery people require skills like "customers homes," "delivery route," "delivery vehicle," and "unload trucks. "

The transportation industry tends to pay the highest salaries for delivery people, with average annual pay of $40,013. Comparatively, the highest customer service and driver annual salary comes from the transportation industry.The average resume of delivery people showed that they earn similar levels of education compared to customer service and drivers. So much so that theyacirc;euro;trade;re 0.3% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.

Types of customer service and driver

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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