How To Become A Customer Service And Serving: What It Is and Career Path

What is a customer service and serving and how to become one

Updated January 8, 2025

3 min read

A customer service and serving profession involves providing assistance to customers before, during, and after their purchase. This job requires strong communication skills, problem-solving abilities, and a positive attitude. Customer service representatives may handle inquiries or requests via phone, email, or in-person. They need to be knowledgeable about the products they sell and handle difficult situations with grace. Overall, a customer service and serving job aims to provide a seamless customer experience that builds customer loyalty.

ScoreCustomer Service And ServingUS Average

Salary

2.5

Avg. Salary $31,909

Avg. Salary $59,228

Stability level

6.2

Growth rate 10%

Growth rate 0.3%

Diversity

2.3

Race

American Indian and Alaska Native 0.80%

Asian 8.36%

Black or African American 11.56%

Hispanic or Latino 19.52%

Unknown 5.63%

White 54.13%

Gender

female 71.34%

male 28.66%

Age - 25

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 25

Stress level

6.2

Stress level is manageable

7.1 - high

Complexity level

6.1

Complexity level is intermediate

7 - challenging

Work life balance

10.0

Work life balance is excellent

6.4 - fair

What are the pros and cons of being a customer service and serving?

Pros

Opportunity for social interaction
Potential for earning tips
Flexible work schedule
Ability to meet new people
Possibility of promotion within the company

Cons

Potential for low wages or inconsistent income
Working weekends and holidays
Dealing with stressful situations
Having to work in a noisy environment
Needing to maintain a professional demeanor despite personal issues

Key steps to become a customer service and serving

Explore customer service and serving education requirements

Most common customer service and serving degrees

Bachelor's

35.1 %

High School Diploma

28.7 %

Associate

22.1 %

Start to develop specific customer service and serving skills

Skills	Percentages
Strong Customer Service	47.31%
Customer Service	32.37%
Food Preparation	1.76%
Customer Orders	1.73%
POS	1.68%

Complete relevant customer service and serving training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New customer service and servings learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service and serving based on U.S. Bureau of Labor Statistics data and data from real customer service and serving resumes.

Research customer service and serving duties and responsibilities

Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
Track record of upselling through suggestive selling techniques.
Fill in for bartending staff as needed and frequently make drinks for customers.
Put orders in the POS for customers to get the quickest service possible with the least amount of issues.

Prepare your customer service and serving resume

When your background is strong enough, you can start writing your customer service and serving resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service and serving resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service and serving resume templates

Build a professional customer service and serving resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service and serving resume.

Apply for customer service and serving jobs

Now it's time to start searching for a customer service and serving job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do customer service and servings rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Customer service and serving reviews

A zippia user wrote a review on Oct 2022

Cons

Sometimes I had to finish up job tasks that were assigned to others that were not completed.

A zippia user wrote a review on Oct 2019

Pros

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation. Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.