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Become A Customer Service And Serving

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Working As A Customer Service And Serving

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $17,343

    Average Salary

Example Of What A Customer Service And Serving does

  • Take food and beverage orders for each guest.
  • Take food and drink orders and receive payment from customers.
  • Observed diners to anticipate any additional needs and respond to requests.
  • Applied face-to-face communication skills to better interact with co-workers and guests.
  • Addressed dinner complains with kitchen staff and served replacement menu items promptly.
  • Prepared and provided fresh food/ice cream to customers.
  • Answered telephone calls and responded to inquiries.
  • Assisted in all cooked and raw food preparation.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared food items such as sandwiches, salads, soups, and beverages
  • Inform customers of daily specials.
  • Provided Outstanding Customer Service Top Sales Worked with the BOH on Promos/Specials
  • Maintained knowledge of 68 food items and 23 signature drinks to assist customer in ordering to ensure customer satisfaction.
  • Practiced top notch food service and sanitary behaviors.
  • Prepare itemized checks, total meal costs including sales taxes.
  • Provide quality customer service to each guest.
  • Developed new alcoholic beverages and expanded the bar menu.
  • Communicated clearly and positively with each customer.
  • Ensured highest level of guest satisfaction and maintained high standards of service in all areas of the restaurant.
  • Recorded customer orders and repeated them back in a clear, understandable manner.

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How To Become A Customer Service And Serving

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Customer Service And Serving jobs

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Top Skills for A Customer Service And Serving

OutstandingCustomerServiceBeverageOrderEnsureCustomerSatisfactionFoodOrdersMenuItemsFoodPreparationCustomerOrdersPOSCommunicationSkillsCustomerComplaintsPhoneCallsAdditionalFoodItemsFoodServiceProfessionalAttitudeGuestSatisfactionIceCreamDrinkOrdersSalesTaxesQualityCustomerService

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Top Customer Service And Serving Skills

  1. Outstanding Customer Service
  2. Beverage Order
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service to all guests, acting as a friendly host.
  • Served customers food and beverage orders in accordance with their specifications/requests.
  • Utilize superior interpersonal skills to ensure customer satisfaction.
  • Demonstrated skills in greeting guests, presenting menu's taking food orders, and expediting them through the kitchen.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

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