FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Service And Serving

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Service And Serving

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $17,343

    Average Salary

What Does A Customer Service And Serving Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

Show More

Show Less

How To Become A Customer Service And Serving

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

Show More

Show Less

Customer Service And Serving jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Average Length of Employment
Head Waitress 3.3 years
Head Server 2.9 years
Waitress/Bartender 2.6 years
Restaurant Server 2.3 years
Food Server 2.2 years
Server And Hostess 1.9 years
Waitress 1.9 years
Waitress/Hostess 1.9 years
Server 1.8 years
Cocktail Waitress 1.7 years
Waiter And Cashier 1.7 years
Order Taker 1.6 years
Cashier 1.6 years
Barista/Waitress 1.4 years
Server/Barista 1.3 years
Hostess 1.3 years
Top Employers Before
Cashier 15.2%
Server 9.5%
Internship 3.6%
Hostess 3.3%
Volunteer 2.8%
Manager 2.6%
Waitress 2.2%
Top Employers After
Server 11.5%
Cashier 10.8%
Internship 3.8%
Manager 2.6%
Bartender 2.3%

Customer Service And Serving Demographics

Gender

Female

71.7%

Male

26.6%

Unknown

1.7%
Ethnicity

White

79.5%

Hispanic or Latino

11.6%

Asian

6.9%

Unknown

1.5%

Black or African American

0.5%
Show More
Languages Spoken

Spanish

54.8%

French

8.9%

German

5.6%

Italian

4.0%

Japanese

4.0%

Mandarin

3.2%

Chinese

3.2%

Russian

2.4%

Swedish

1.6%

Vietnamese

1.6%

Filipino

1.6%

Cantonese

1.6%

Arabic

1.6%

Hindi

0.8%

Hmong

0.8%

Indonesian

0.8%

Bosnian

0.8%

Thai

0.8%

Navajo

0.8%

Nepali

0.8%
Show More

Customer Service And Serving Education

Schools

Ultimate Medical Academy - Clearwater

18.6%

University of Phoenix

10.9%

Ashford University

6.6%

University of Central Florida

5.5%

Kennesaw State University

4.9%

Strayer University

4.9%

California State University - Fullerton

3.8%

Columbus State Community College

3.8%

State University of New York Buffalo

3.8%

University of Utah

3.8%

Central Michigan University

3.8%

University of South Florida

3.3%

Arizona State University

3.3%

Pennsylvania State University

3.3%

Valdosta State University

3.3%

Orange Coast College

3.3%

Johnson County Community College

3.3%

University of Missouri - Saint Louis

3.3%

Anne Arundel Community College

3.3%

Florida State University

3.3%
Show More
Majors

Business

23.1%

Psychology

7.2%

Health Care Administration

7.1%

Criminal Justice

6.3%

Communication

6.2%

Nursing

5.8%

Medical Assisting Services

5.7%

General Studies

4.4%

Accounting

4.3%

Marketing

3.9%

Liberal Arts

3.3%

Computer Science

3.0%

Biology

2.9%

Education

2.8%

Sociology

2.6%

Management

2.5%

English

2.5%

Legal Support Services

2.5%

Cosmetology

2.2%

Nursing Assistants

2.0%
Show More
Degrees

Other

38.2%

Bachelors

34.2%

Associate

14.8%

Masters

4.6%

Certificate

4.6%

Diploma

2.8%

License

0.7%

Doctorate

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Service And Serving

OutstandingCustomerServiceBeverageOrderEnsureCustomerSatisfactionFoodOrdersMenuItemsFoodPreparationCustomerOrdersPOSCommunicationSkillsCustomerComplaintsPhoneCallsAdditionalFoodItemsFoodServiceProfessionalAttitudeGuestSatisfactionIceCreamDrinkOrdersSalesTaxesQualityCustomerService

Show More

Top Customer Service And Serving Skills

  1. Outstanding Customer Service
  2. Beverage Order
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service to all guests, acting as a friendly host.
  • Served customers food and beverage orders in accordance with their specifications/requests.
  • Utilize superior interpersonal skills to ensure customer satisfaction.
  • Demonstrated skills in greeting guests, presenting menu's taking food orders, and expediting them through the kitchen.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

Top Customer Service And Serving Employers

Customer Service And Serving Videos

Bank Teller Salary | Education Requirements, Job Duties, Income for Tellers

×