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Become A Customer Service And Serving

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Working As A Customer Service And Serving

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $19,000

    Average Salary

What Does A Customer Service And Serving Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

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How To Become A Customer Service And Serving

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Customer Service And Serving Career Paths

Customer Service And Serving
Office Assistant Executive Assistant Office Manager
Owner
7 Yearsyrs
Office Assistant Specialist Team Leader
Operations Manager
7 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Branch Manager
6 Yearsyrs
Medical Assistant Technician Team Leader
General Manager
6 Yearsyrs
Medical Assistant Specialist Team Leader
Account Manager
5 Yearsyrs
Medical Assistant Technician Field Service Technician
Service Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Tax Preparer Accountant
Business Manager
6 Yearsyrs
Certified Nursing Assistant Cosmetologist Assistant Manager
Co-Owner
6 Yearsyrs
Waitress Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
Waitress Specialist Shift Supervisor
Site Manager
7 Yearsyrs
Waitress Licensed Practical Nurse Senior Technician Specialist
Food Service Director
9 Yearsyrs
Hostess Delivery Driver Foreman
Business Owner
6 Yearsyrs
Hostess Event Coordinator Marketing Specialist
Communications Manager
6 Yearsyrs
Hostess Event Coordinator Lead Server
Food And Beverage Manager
5 Yearsyrs
Teller Executive Assistant General Manager
Director Of Food And Beverage
9 Yearsyrs
Teller Consultant Owner/Operator
Food Service Manager
5 Yearsyrs
Teller Billing Specialist Front Desk Supervisor
Catering Sales Manager
5 Yearsyrs
Cook Executive Chef Business Owner
Entrepreneur
5 Yearsyrs
Personal Assistant Executive/Personal Assistant Event Manager
Director Of Marketing And Events
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Head Waitress 3.3 years
Food Server 2.4 years
Restaurant Server 2.4 years
Waitstaff 2.2 years
Caterer/Server 2.1 years
Host/Waiter 1.9 years
Waitress 1.9 years
Cocktail Waitress 1.9 years
Server 1.9 years
Server And Hostess 1.9 years
Waiter And Cashier 1.7 years
Top Careers Before Customer Service And Serving
Cashier 24.7%
Server 10.1%
Internship 3.5%
Hostess 2.9%
Volunteer 2.6%
Manager 2.3%
Waitress 1.9%
Assistant 1.9%
Top Careers After Customer Service And Serving
Cashier 19.9%
Server 13.1%
Internship 3.2%
Manager 2.5%
Bartender 2.2%
Hostess 1.8%
Volunteer 1.8%

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Top Skills for A Customer Service And Serving

  1. Food Preparation
  2. Beverage Orders
  3. Menu Items
You can check out examples of real life uses of top skills on resumes here:
  • Participated in daily kitchen operations including food preparation and food service.
  • Served customers food and beverage orders in accordance with their specifications/requests.
  • Learn and stay updated on all menu items including daily/nightly features and wine in order to guide guests in their experience.
  • Worked as a cashier; trained in customer service and monetary management/transactions.
  • Provided professional customer service, preparation of customer orders, leading and directing staff, general management duties, computer data entry

Customer Service And Serving Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,047 Customer Service And Serving resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Service And Serving Resume

View Resume Examples

Customer Service And Serving Demographics

Gender

Female

62.4%

Male

25.0%

Unknown

12.6%
Ethnicity

White

62.9%

Hispanic or Latino

16.1%

Black or African American

11.1%

Asian

6.4%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

60.4%

French

7.2%

German

3.9%

Russian

3.4%

Mandarin

2.9%

Italian

2.9%

Chinese

2.9%

Portuguese

1.9%

Japanese

1.9%

Cantonese

1.9%

Vietnamese

1.4%

Arabic

1.4%

Swedish

1.0%

Hindi

1.0%

Korean

1.0%

Bosnian

1.0%

Nepali

1.0%

Filipino

1.0%

Tagalog

1.0%

Polish

1.0%
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Customer Service And Serving Education

Schools

University of Phoenix

18.5%

Ultimate Medical Academy - Clearwater

15.2%

Ashford University

5.1%

University of Central Florida

4.6%

Arizona State University

4.6%

Florida State University

4.6%

Ohio State University

4.4%

The Academy

4.1%

Sinclair Community College

3.9%

San Diego State University

3.9%

Columbus State Community College

3.3%

Eastern Michigan University

3.3%

Miami Dade College

3.3%

University of South Florida

3.3%

Houston Community College

3.1%

Strayer University

3.1%

Northern Virginia Community College

3.1%

Kent State University

2.8%

Broward College

2.8%

Austin Community College

2.8%
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Majors

Business

22.6%

Nursing

7.7%

Medical Assisting Services

7.4%

Psychology

7.2%

Health Care Administration

6.8%

Criminal Justice

6.7%

General Studies

5.6%

Communication

5.3%

Accounting

4.2%

Liberal Arts

3.3%

Marketing

3.0%

Biology

2.9%

Management

2.6%

Computer Science

2.5%

Cosmetology

2.3%

English

2.1%

Education

2.1%

Sociology

2.0%

Elementary Education

1.9%

Finance

1.9%
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Degrees

Other

37.7%

Bachelors

33.3%

Associate

16.8%

Certificate

4.8%

Masters

3.6%

Diploma

2.9%

License

0.8%

Doctorate

0.1%
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Top Customer Service And Serving Employers

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