Customer service and serving demographics and statistics in the US
Customer service and serving demographics research summary. Zippia estimates customer service and serving demographics and statistics in the United States by using a database of 30 million profiles. Our customer service and serving estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service and servings after extensive research and analysis:
- There are over 1,177,019 customer service and servings currently employed in the United States.
- 71.3% of all customer service and servings are women, while 28.7% are men.
- The average customer service and serving age is 28 years old.
- The most common ethnicity of customer service and servings is White (54.1%), followed by Hispanic or Latino (19.5%), Black or African American (11.6%) and Asian (8.4%).
- In 2022, women earned 97% of what men earned.
- 6% of all customer service and servings are LGBT.
- Customer service and servings are 70% more likely to work at private companies in comparison to public companies.
On this page
Customer service and serving demographics by:
Customer service and serving gender statistics
71.3% of customer service and servings are women and 28.7% of customer service and servings are men.
- Female, 71.3%
- Male, 28.7%
Customer service and serving gender ratio
| Gender | Percentages |
|---|---|
| Female | 71.3% |
| Male | 28.7% |
Customer service and serving gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$32,965
Female income
$32,109
Customer service and serving gender ratio over time
This data breaks down the percentage of men and women in customer service and serving positions over time. Currently, 71.3% of customer service and servings are female.
Customer service and serving gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 25.80% | 74.20% |
| 2011 | 25.97% | 74.03% |
| 2012 | 26.31% | 73.69% |
| 2013 | 27.49% | 72.51% |
| 2014 | 27.17% | 72.83% |
| 2015 | 27.92% | 72.08% |
| 2016 | 29.62% | 70.38% |
| 2017 | 28.65% | 71.35% |
| 2018 | 28.61% | 71.39% |
| 2019 | 28.49% | 71.51% |
| 2020 | 29.40% | 70.60% |
| 2021 | 28.66% | 71.34% |
Customer service and serving related jobs gender ratio
We compared customer service and servings with similar job titles to see how gender ratios vary. As you can see, busboy/waiter and host/waiter have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Barmaid | 5% | 95% |
| Head Waitress | 5% | 95% |
| Bartender, Cook, And Waitress | 5% | 95% |
| Customer Service And Serving | 29% | 71% |
| Bar Back & Bartender | 86% | 14% |
| Host/Waiter | 90% | 10% |
| Busboy/Waiter | 97% | 3% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service and serving demographics by race
The most common ethnicity among customer service and servings is White, which makes up 54.1% of all customer service and servings. Comparatively, 19.5% of customer service and servings are Hispanic or Latino and 11.6% of customer service and servings are Black or African American.
- White, 54.1%
- Hispanic or Latino, 19.5%
- Black or African American, 11.6%
- Asian, 8.4%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.8%
Customer service and serving race
| Customer service and serving race | Percentages |
|---|---|
| White | 54.1% |
| Hispanic or Latino | 19.5% |
| Black or African American | 11.6% |
| Asian | 8.4% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.8% |
Customer service and serving race and ethnicity over time
See how customer service and serving racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service and serving race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.27% | 10.70% | 5.42% | 14.56% |
| 2011 | 64.92% | 11.76% | 5.72% | 14.46% |
| 2012 | 64.24% | 11.57% | 5.94% | 14.96% |
| 2013 | 63.58% | 11.35% | 5.93% | 15.87% |
| 2014 | 62.87% | 11.13% | 6.36% | 16.06% |
| 2015 | 60.67% | 11.46% | 6.59% | 17.52% |
| 2016 | 60.39% | 11.50% | 6.63% | 17.49% |
| 2017 | 59.87% | 11.50% | 6.69% | 17.92% |
| 2018 | 58.76% | 11.83% | 7.21% | 18.35% |
| 2019 | 59.58% | 11.42% | 7.41% | 17.74% |
| 2020 | 55.29% | 12.17% | 7.62% | 18.88% |
| 2021 | 54.13% | 11.56% | 8.36% | 19.52% |
Customer service and serving wage gap by race
According to our data, hispanic or latino customer service and servings have the highest average salary compared to other ethnicities. Black or african american customer service and servings have the lowest average salary at $32,401.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,913 |
| White | $32,958 |
| Black or African American | $32,401 |
| Asian | $33,001 |
| Hispanic or Latino | $33,560 |
Average customer service and serving age
See how the average age of customer service and servings varies based on ethnicity and gender.
Male
Female
Customer service and serving age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 24 | 25 |
| Unknown | 24 | 24 |
| Asian | 28 | 32 |
| Hispanic or Latino | 26 | 26 |
| White | 24 | 25 |
| American Indian and Alaska Native | 31 | 25 |
Customer service and serving age breakdown
The average age of customer service and servings is 20-30 years years old, representing 48% of the customer service and serving population.
Customer service and serving age breakdown
| Customer Service And Serving Years | Percentages |
|---|---|
| 40+ years | 15% |
| 30-40 years | 20% |
| 20-30 years | 48% |
Customer service and serving educational attainment
The most common degree for customer service and servings is bachelor's degree, with 35% of customer service and servings earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 22%.
- Bachelor's, 35%
- High School Diploma, 29%
- Associate, 22%
- Diploma, 7%
- Other Degrees, 7%
Customer service and servings by degree level
| Customer service and serving degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 29% |
| Associate | 22% |
| Diploma | 7% |
| Other Degrees | 7% |
Customer service and serving jobs you might like
Customer service and serving wage gap by degree level
According to the data, customer service and servings with a Master's degree earn more than those without, at $35,956 annually. With a Bachelor's degree, customer service and servings earn a median annual income of $35,039 compared to $33,706 for customer service and servings with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,956 |
| High School Diploma or Less | $32,425 |
| Bachelor's Degree | $35,039 |
| Some College/ Associate Degree | $33,706 |
Customer service and serving employment statistics
Most customer service and servings work for a private in the hospitality industry.
Company size where customer service and servings work
Below, you can see the size of companies where customer service and servings work.
Customer service and serving jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 13% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 34% |
Customer service and serving jobs by company type
Employees with the customer service and serving job title have their preferences when it comes to working for a company. For instance, most customer service and servings prefer to work at private companies over public companies.
Customer service and serving jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 28% |
| Private | 70% |
| Government | 0% |
Customer service and serving jobs by industry
The most common industries for customer service and servings are hospitality, retail and professional.
Customer service and serving industry statistics
| Industry | Percentages |
|---|---|
| Hospitality | 57% |
| Fortune 500 | 9% |
| Retail | 8% |
| Professional | 6% |
| Manufacturing | 4% |
| Media | 3% |
| Finance | 2% |
| Technology | 2% |
| Internet | 1% |
| Utilities | 1% |
| Health Care | 1% |
| Start-up | 1% |
| Energy | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer service and serving turnover and employment statistics
Customer service and serving unemployment rate over time
The unemployment rate for customer service and servings between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service and serving unemployment rate by year
| Year | Customer service and serving unemployment rate |
|---|---|
| 2010 | 12.70% |
| 2011 | 12.69% |
| 2012 | 11.74% |
| 2013 | 10.91% |
| 2014 | 9.64% |
| 2015 | 7.91% |
| 2016 | 7.56% |
| 2017 | 7.32% |
| 2018 | 6.98% |
| 2019 | 6.26% |
| 2020 | 13.68% |
| 2021 | 12.67% |
Average customer service and serving tenure
The average customer service and serving stays at their job for 1-2 years, based on the 6,047 customer service and servings resumes in Zippia's database.
Customer service and serving tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer service and serving LGBT ratio compared to similar jobs
Review the percent of customer service and servings that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customer Service And Serving | 6.48% | - |
| Outside Food Server | 6.98% | 135,123 |
| Bartender Extra | 7.82% | 25,173 |
| Barista | 7.82% | 93,290 |
Similar customer service and serving jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Outside Food Server | 6.98% | 135,123 |
| Bartender Extra | 7.82% | 25,173 |
| Barista | 7.82% | 93,290 |
Foreign languages spoken by customer service and servings
The most common foreign language among customer service and servings is Spanish at 60.4%. The second-most popular foreign language spoken is French at 7.2% and German is the third-most popular at 3.9%.
- Spanish, 60.4%
- French, 7.2%
- German, 3.9%
- Russian, 3.4%
- Chinese, 2.9%
- Other, 22.2%
Customer service and serving languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.4% |
| French | 7.2% |
| German | 3.9% |
| Russian | 3.4% |
| Chinese | 2.9% |
| Other | 22.2% |
