Customer service and serving job description
A customer service server is responsible for answering customers' questions and complaints, assisting with a customer's purchasing decisions, and otherwise serving customers. Their duties may also include serving food and other products.
Example customer service and serving requirements on a job description
- High school diploma or equivalent.
- Previous customer service experience.
- Strong communication and interpersonal skills.
- Ability to handle difficult customer interactions.
- Proficiency in relevant software and systems.
- Patience and empathy for customers.
- Ability to stay calm under pressure.
- Strong problem solving and decision making skills.
- Excellent organizational, time management skills.
- Ability to multitask and prioritize.
Customer service and serving job description example 1
Hilton customer service and serving job description
Compensation: $11.00.00-$13.00 per hour + tips
Available shifts
Night shift, Day shift, Weekend availability, Holidays, Monday to Friday
Job Description
The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with the kitchen to ensure timely service and quality of the food, and providing the highest quality of service to the customer at all times; performing all other responsibilities as directed by the business or as assigned by management. This position reports to the Dining Room Supervisor.
Job Requirements
- Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, and observes guests respond to any additional needs.
- Maintains table appearance by pre-bussing, checks drink levels, removes clutter, and provides adequate napkins, etc
- Presents check for payment and provide change as needed
- Keeps station clean, sets up and takes down station tables appropriately
Qualifications
- Must meet state minimum age for serving alcoholic beverages
- Requires at least six months of closely related serving experience, work experience in high volume or fast-casual dining restaurant environment preferred
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner
- Requires the ability to lift and/or move up to 20 lbs
- Requires the ability to walk, bend, twist, and stand to perform normal job functions
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Frequently immerses hands in water and water diluted with chemical solutions
Part time-Benefits
- 401(k).
- Life insurance.
- Long-term disability, accident, critical medical supplement insurance.
- Employee complimentary meals.
- Hilton employee hotel room discount.
Customer service and serving job description example 2
REEF Technology customer service and serving job description
Pay rate: $15/hour
Who You ll Work For?
REEF s mission is to connect the world to your block.
We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 5,000 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You'll Do:
The Parking Ambassador performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the parking facility that exceeds our customer/client s expectations. The Ambassador is responsible for greeting and assisting guests, validating parking, answering intercom/emails/phone calls, and maintaining monthly parker list by doing self-audits. The Ambassador works closely with fellow team members, Operations Manager, and/or Assistant Manager to ensure that audits are accurate, and work is completed in a timely manner. Must assist patients and direct them to the appropriate lot. Monday-Friday 8am-4pm.
- Assist guests in operating pay machines in person; educate guests regarding parking policies.
- Greet arriving and departing guests in a friendly and courteous manner.
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary.
- Immediately report any accidents, incidents or safety concerns to Operations Manager.
- Always communicate professionally with guests, clients, and teammates.
- Direct guests and patients to help them find the office they seek at this location
- Monitor outside machines and inform the manager on duty of any issues with them.
What we want from you:
- At least 18 years of age
- Excellent customer service and communication skills
- Ability to verbally communicate with guests in person and written communication skills via email
- Previous computer knowledge (Microsoft Office, Outlook), preferred
- Previous customer service experience, preferred
What We ll Provide
(Full-Time Employee Only)
Medical
Dental
Vision
Life and Disability
401K
Paid Time Off (PTO)
PHYSICAL DEMANDS:
- Sitting at a computer monitor for extended periods of time entering data
- Stand for extended periods of time, sometimes for entire duration of shift
WORKING CONDITIONS:
Work is performed indoors for extended periods of time including up to the entire duration of shift.
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Customer service and serving job description example 3
Chick-fil-A customer service and serving job description
As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.
At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
- Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
- Free College - Work 20hrs per week at Chick-fil-A 76th and Dodge and attend Point Univerisity online tuition free.
REQUIREMENTS
- Must be at least 16 years of age upon hire date
- Must be eligible to work in the United States
- Must have a source of reliable transportation
- Ability to handle all equipment, pans, pots, navigating shelving both high and low
- Reading, writing, and basic math and verbal communication skills required
- Works in hot, noisy and fast paced environment
- Mobility required during shifts
- Must work well under pressure
- Must be able to respond to changes or edits to orders quickly and efficiently
ABOUT THE COMPANY
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.