Customer Service And Serving Resume Examples 2023

Research Summary. We analyzed 1,603 customer service and serving resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Pizza Hut and Darden Restaurants. Here are the key facts about customer service and serving resumes to help you get the job:

  • The average customer service and serving resume is 232 words long
  • The average customer service and serving resume is 0.5 pages long based on 450 words per page.
  • Strong customer service is the most common skill found on a customer service and serving resume. It appears on 47.3% of resumes.
After learning about how to write a professional customer service and serving resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Customer Service And Serving Resume Example

 
George Chavez
Customer Service And Serving
Contact Information
Huntsville, AL
(500) 555-9251
Skills
  • Food Service
  • Resident Rooms
  • Sanitation Standards
  • Positive Attitude
  • Thorough Knowledge
  • Customer Service
  • Guest Rooms
  • Ensure Adequacy
  • Menu Items
  • Food Carts
Employment History
Customer Service And Serving
2019 - Present
Logan's Roadhouse
Huntsville, AL
  • Maintain positive attitude while assisting team members to obtain highest level of customer service.
  • Trained new sales associates onto the sales floor.
Food And Beverage Server
2017 - 2019
TGI Friday's
Las Vegas, NV
  • Greeted and seated guests Answered incoming phone calls Monitored take-out orders Managed customer receipts Handled end of the night cash-out receipts
  • Provided a high level of customer service by assisting customers with any questions or concerns.
  • Bring together and handle multidisciplinary project group for resolution of customer complaints.
Cook/Dietary Aide
2013 - 2017
Sodexo Operations
Washington, DC
  • Washed dishes helped with doing the diet trays and helped deliver the food trays to the people
  • Prepare food trays for both general and therapeutic diets.
  • Collaborated with management to design new programs for meal service efficiency.
  • Set up residents meal trays with condiments and beverages according to their individual diet restrictions.
Education
High School Diploma
2013 - 2013
 
 
Joshua Pierce
Customer Service And Serving
Contact Info
Huntsville, AL
(970) 555-0642
Skills
Kitchen EquipmentCustomer ServicePOSNew MerchandiseCommunicationPrivate EventsService DeskPhone OrdersGreeting CustomersStock Service Areas
Employment History
Customer Service And Serving
2018 - Present
Cheddar's
Huntsville, AL
  • Place dessert order, deliver dessert and coffee, prepare check on POS System.
  • Handled food preparation and clean appearance of restaurant.
  • Greet Customers In A Friendly, Hospitable Fashion, Help Customers Have An Enjoyable Dining Experience While Giving Accurate Timely Service.
Restaurant Server
2011 - 2018
Logan's Roadhouse
Huntsville, AL
  • Take food and beverage orders and enter orders in system.
Customer Service Desk
2010 - 2011
Lowe's
Wilkesboro, NC
  • Experience & Knowledge per Position;(CSA) Encourage Sales with promotional displays.
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Coordinated and distributed work and break schedules to customer service desk employees.
  • Maintained cleanliness and presentation of the sales floor.
  • Work with loss prevention to minimize shrinkage.
Education
High School Diploma
2010 - 2010
 
 
Madison Harper
Customer Service And Serving
Jacksonville, FL
mharper@example.com
(780) 555-5617
Experience
Customer Service And Serving
2020 - Present
Cracker BarrelJacksonville, FL
  • Provide quality, and friendly customer service and increase our consumer base.
  • Maintain thorough knowledge of frequently changing menu with more than 200 food Items.
  • Answer phone calls Greet & seat customers Provide great customer service Keep stations clean & tidy
  • Awarded employee pins for hard work, trustworthiness, communication, and customer service.
Bartender, Cook, And Waitress
2013 - 2020
Denny'sOrlando, FL
  • Trained new employees in table service, tray service, menu knowledge, sales, and customer service.
  • Provide customer with exceptional customer service
  • Maintain OSHA standards for food service at all times, assist as need throughout the restaurant.
  • Smile when greeting customers, reading back orders, getting orders out in less than 3 mind.
Assistant Manager/Server
2010 - 2013
TGI Friday'sTampa, FL
  • Meet and exceed guest expectations.
  • Offered unsurpassed guest service; merited position of Shift Leader.
  • Provided consistent excellent guest service Rewarded for showmanship at a regional level.
Skills
Menu Items
Stock Service Areas
Kitchen Equipment
Customer Service
Positive Attitude
Company Standards
Drink Orders
Waiter
Greeting Guests
Seat Guests
Education
High School Diploma
2010 - 2010
 
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Service And Serving Resume templates

Zippia allows you to choose from different easy-to-use Customer Service And Serving templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service And Serving resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume
Customer Service And Serving Resume

Customer Service And Serving Resume Format And Sections

1

1. Add Contact Information To Your Customer Service And Serving Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service And Serving Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Customer Service And Serving Education
Majors
Business
22.5%
Psychology
8.8%
General Studies
8.7%
Communication
6.4%
Show More

Customer Service And Serving Resume Relevant Education Example #1

High School Diploma 2013 - 2015

Customer Service And Serving Resume Relevant Education Example #2

High School Diploma 2008 - 2010

3

3. Next, Create A Customer Service And Serving Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service And Serving Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • POS Skills

    POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

  • Food Service Skills

    The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

  • Beverage Orders Skills

    Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

  • Drink Orders Skills

    Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Top Skills for a Customer Service And Serving

Source: Zippia.com
  • Strong Customer Service, 47.3%
  • Customer Service, 32.4%
  • Food Preparation, 1.8%
  • Customer Orders, 1.7%
  • Other Skills, 16.8%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Customer Service And Serving Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Sales/Stock Associate
Target
  • Fast-paced sales position with a quick changing environment while maintain a healthy, safe, and friendly workplace for all.
  • Possessed comprehensive brand and retail industry knowledge in order to identify alternatives for specific product brands to meet the customer requests.
  • Performed Inter-company communications to maintain real time product inventory.
  • Recommended and implemented improved training procedures to allow for greater communication and better understanding among team members and increase productivity.
  • Greeted and assisted customers with a positive attitude
Work History Example # 2
Customer Service And Serving
Darden Restaurants
  • Demonstrated teamwork by assisting zone partners whenever possible.
  • Provided excellent service and positive dining experience for guests.
  • Promoted positive working environment through teamwork and humor.
  • Supported sales process through suggestions and knowledgeable communication.
  • Worked as a trainer for new servers- Communication and customer service experience- Multitasking experience
Work History Example # 3
Order Taker
International Dairy Queen
  • Maintained positive attitude and interactions with customers.
  • Handled payments with cash and or card using POS system.
  • Trained 5 new employees in drive-thru and cashier procedures.
  • Operated cash register at Front Counter and Drive-Thru.
  • Demonstrated clear and concise communication with all co-workers to ensure the customer's order was served correctly.
Work History Example # 4
Food Server
McDonald's
  • Greeted customers entering establishments with a friendly, positive attitude.
  • Presented, Drive-Thru, Cleaned the place, and made sure the customers were happy.
  • Provided daily customer service that represented McDonalds team.
  • Maintained high standards of customer service during high-volume, fast-paced operations while Communicating clearly and positively with coworkers and management.
  • Assumed progressively responsible positions in the food service industry
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6. Finally, Add a Customer Service And Serving Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. The Cheesecake Factory Jobs (23)
  2. Outback Steakhouse Jobs (45)
  3. Texas Roadhouse Jobs (38)
  4. TGI Fridays Jobs (26)
  5. Darden Restaurants Jobs (110)

Common Customer Service And Serving Resume Skills

  • Strong Customer Service
  • Customer Service
  • Food Preparation
  • Customer Orders
  • POS
  • Food Orders
  • Food Service
  • Fine Dining
  • Alcoholic Beverages
  • Customer Complaints
  • Guest Satisfaction
  • Beverage Orders
  • Bartending
  • Drink Orders
  • Computer System
  • Quality Customer Service
  • Professional Attitude
  • New Servers
  • Front Desk
  • Groceries
  • Customer Inquiries
  • Upselling
  • Ice Cream
  • Customer Satisfaction
  • Pleasant Dining
  • Repeat Business
  • Financial Transactions
  • Guest Orders
  • Guest Complaints
  • To-Go Orders
  • Clean Tables
  • Phone Orders
  • Credit Card Transactions
  • Taking Food Orders
  • Menu Choices
  • Cash Registers

Customer Service And Serving Jobs

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Updated May 19, 2023