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Customer service and serving skills for your resume and career

Updated January 8, 2025
3 min read
Customer service and serving example skills
Below we've compiled a list of the most critical customer service and serving skills. We ranked the top skills for customer service and servings based on the percentage of resumes they appeared on. For example, 47.3% of customer service and serving resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service and serving needs to be successful in the workplace.

15 customer service and serving skills for your resume and career

1. Strong Customer Service

Here's how customer service and servings use strong customer service:
  • Increased revenue through merchandising, strong customer service and teamwork.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service and servings use customer service:
  • Provided professional customer service, preparation of customer orders, leading and directing staff, general management duties, computer data entry
  • Provided excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting my section.

3. Food Preparation

Here's how customer service and servings use food preparation:
  • Communicated clearly and positively with coworkers and management * Followed procedures for safe food preparation, assembly and presentation.
  • Monitored food preparation and presentation.

4. Customer Orders

Here's how customer service and servings use customer orders:
  • Coordinated customer orders for dine-in and takeout.
  • Completed written customer orders with excellent proficiency, attended customer needs, wants, and problem solved any resolved any complaints.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer service and servings use pos:
  • Delivered excellent service to customers* Operated POS system with accurate cash handling* Worked under pressure in fast paced environment
  • Utilized the companies' personal IT (Information Technology) POS software to accurately place the customer's orders.

6. Food Orders

Here's how customer service and servings use food orders:
  • Take food orders (in-person and phone) and communicate with kitchen staff to ensure orders are prepared accurately.
  • Take various food orders in person and over the phone while ensuring that orders are accurately executed before delivery

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7. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how customer service and servings use food service:
  • Followed all safety protocols involving food service, storage, and sanitation of work areas.
  • Adhere to all safety standards and cleanliness in the food service industry.

8. Fine Dining

Here's how customer service and servings use fine dining:
  • Provided excellent fine dining restaurant service to a diverse population.
  • Helped prepare and serve the best fine dining experience and provided guests with the BEST hospitality and great service.

9. Alcoholic Beverages

Here's how customer service and servings use alcoholic beverages:
  • Check guest identification in order to ensure that they meet minimum age requirements for consuming alcoholic beverages.
  • Greeted and seated guests took orders and checked identification to ensure guests met minimum age requirements for consumption of alcoholic beverages.

10. Customer Complaints

Here's how customer service and servings use customer complaints:
  • Ensured customer satisfaction by resolving customer complaints and creating solutions to their problems.
  • Resolved several customer complaints and received appraisal from corporate office.

11. Guest Satisfaction

Here's how customer service and servings use guest satisfaction:
  • Created guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
  • Followed up with guests upon completion of transaction to ensure guest satisfaction and rectify any arising issues.

12. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how customer service and servings use beverage orders:
  • Served customers food and beverage orders in accordance with their specifications/requests.
  • Utilize verbal communication, and listening skills with ability to take food and beverage orders by filling those orders correctly.

13. Bartending

Here's how customer service and servings use bartending:
  • Trained in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mixed cocktails.
  • Filled in for bartending staff as needed and frequently made drinks for customers.

14. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how customer service and servings use drink orders:
  • Take all food and drink orders, while making suggestions on specialty menu items.
  • Processed food and drink orders in a timely and presentable manor.

15. Computer System

Here's how customer service and servings use computer system:
  • Take orders accurately and enter them into computer system correctly.
  • Utilized computer system for order entry
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List of customer service and serving skills to add to your resume

Customer service and serving skills

The most important skills for a customer service and serving resume and required skills for a customer service and serving to have include:

  • Strong Customer Service
  • Customer Service
  • Food Preparation
  • Customer Orders
  • POS
  • Food Orders
  • Food Service
  • Fine Dining
  • Alcoholic Beverages
  • Customer Complaints
  • Guest Satisfaction
  • Beverage Orders
  • Bartending
  • Drink Orders
  • Computer System
  • Quality Customer Service
  • Professional Attitude
  • New Servers
  • Front Desk
  • Groceries
  • Customer Inquiries
  • Upselling
  • Ice Cream
  • Customer Satisfaction
  • Pleasant Dining
  • Repeat Business
  • Financial Transactions
  • Guest Orders
  • Guest Complaints
  • To-Go Orders
  • Clean Tables
  • Phone Orders
  • Credit Card Transactions
  • Taking Food Orders
  • Menu Choices
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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